Capital One Auto Finance Ratings & Reviews

4.4 of 5 Stars | 3,883 Reviews
Rate
4.2

Fees & Costs
4.4

Responsiveness
4.5

Customer Service
4.5

80% of customers would recommend this lender. (97 out of 121)

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1 - 10 of 120 of Capital One Auto Finance Reviews
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: yahoo
ny

Reviewed On: February 2, 2012

Loan Request: January 29, 2012

poor

They are not giving a chance to those people who wants to make the credit be okay at all. Thank you capital one, but no thanks.

(0) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: 12345678910111
md

Reviewed On: January 18, 2012

Loan Request: December 29, 2011

bad choice

this is the worst company to deal with,very poor service

(1) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: papi
OR

Reviewed On: January 10, 2012

Loan Request: January 10, 2012

Funny

Funny...I have four credit cards with this agency and never been late!

(0) (3)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Crash
Midland,TX

Reviewed On: January 10, 2012

Loan Request: December 14, 2011

Loan Closed On: January 5, 2012

Impressed

Giving our circumstance at the time I am very pleased how speedy this transaction went. Very pleased and would use them again in the future.

(0) (3)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: PRATTSKI73
mass

Reviewed On: January 3, 2012

Loan Request: January 3, 2012

CRAPITAL ONE

I was not approved with cap one,no reason givin. I have 2 credit cards with cap one,never late,low balance,and credit score has gone up 120 points since having the cards,yet they give no increase. Stay far away,they repo your car if your 1 month late.

(0) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: VLD1
77002

Reviewed On: December 24, 2011

Loan Request: December 24, 2011

HIGH INTEREST RATES

INTEREST RATES NOT COMPETITIVE - VERY HIGH

(1) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: Aldo
Burbank CA

Reviewed On: December 7, 2011

Loan Request: December 7, 2011

Been good with them and got disapproved

I don't understand how you can be good with capital one in having two credit cards and paid on time, never late and get disapproved for a small auto loan. Go figure.

(5) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: BEATTHEMatTheirGAME
AMERICA

Reviewed On: December 6, 2011

Loan Request: December 6, 2011

Beating the system

I have a Cap1 loan that I was able to get another bank to refi, then I turned around and refinanced it right back to CapitalOne. The best thing is I got a really sweet deal in the end. Although they don't refinance their own loan I was able to take the loan out of their system and bring it back. Now that is the way to go for a really sweet interest rate if you can find another bank to take the loan from Cap 1 first.

(4) (0)
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Overall Rating
3 out of 5

Rate
3

Fees & Costs
3

Responsiveness
3

Customer Service
3

By: Maryland
Annapolis, MD

Reviewed On: November 15, 2011

Loan Request: September 21, 2011

Ok but don't do refinance of their loans

The response time was excellent, but they allow you do complete all of the paperwork before sending you a reject letter stating they don't refinance their loans. Shouldn't they have known this from the beginning when I listed them as the loan holder of my current vehicle?? I was very disappointed as the rate they were offering was 8% lower than the 20.73% of my original loan.

(5) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: tdee
30339

Reviewed On: November 5, 2011

Loan Request: September 19, 2011

Loan Closed On: November 3, 2011

easy transaction

i am very pleased with my loan experience.

(1) (0)
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Who is Capital One Auto Finance?

Capital One Auto Finance offers competitive-rate financing for new and used cars and refinancing. Our no-obligation Blank Check® gives consumers the power to payoff existing loans and negotiate like a cash buyer with dealerships throughout the United States.Capital One Auto Finance features:Variety of vehicle loans: New, Used, and RefinanceNo appl...

Capital One Auto Finance offers competitive-rate financing for new and used cars and refinancing. Our no-obligation Blank Check® gives consumers the power to payoff existing loans and negotiate like a cash buyer with dealerships throughout the United States.

Capital One Auto Finance features:

  • Variety of vehicle loans: New, Used, and Refinance
  • No application fees or prepayment penalties
  • Easy online application
  • A Blank Check® with a locked-in rate for 45 days

Blank Check® is a registered trademark of Capital One Services, Inc.

Capital One only provides financing for new and used vehicles purchased from franchised auto dealers (e.g., dealers authorized by a major automobile manufacturer to sell new vehicles) and the following: Carmax, Budget Car Sales, Enterprise Car Sales, Hertz Car Sales and National Car Sales. Capital One Auto Finance only refinances loans from other financial institutions, not including Capital One Subsidiaries.

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