Capital One Auto Finance Ratings & Reviews

4.4 of 5 Stars | 3,900 Reviews
Rate
4.1

Fees & Costs
4.4

Responsiveness
4.5

Customer Service
4.5

75% of customers would recommend this lender. (103 out of 138)

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91 - 100 of 135 of Capital One Auto Finance Reviews
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: Thed456
FK

Reviewed On: April 7, 2011

Loan Request: April 6, 2011

Would not give quote

Disappointed south lack of response

(0) (0)
Was this review helpful? No Yes

Overall Rating
4 out of 5

Rate
4

Fees & Costs
4

Responsiveness
4

Customer Service
4

By: st95djct
Philadelphia, PA

Reviewed On: April 7, 2011

Loan Request: March 4, 2011

Loan Closed On: April 5, 2011

great company

Had a credit card before with cap one and couldnt stand them. They have turned my thought around with the auto refinance. customer service has been nothing but great and got a low rate.

(0) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: Reichglass
Dallas

Reviewed On: April 6, 2011

Loan Request: April 5, 2011

Are you kidding me?!?!

17.79% on a 5 year note? I have 4.49% on my current note.Trying to refi to a lower payment - not cut my own throat. What a JOKE!

(2) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: loyal
huntington, in

Reviewed On: April 5, 2011

Loan Request: April 5, 2011

poor service

Poor service

(0) (1)
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Overall Rating
2 out of 5

Rate
2

Fees & Costs
2

Responsiveness
2

Customer Service
2

By: rhsqb06
florida

Reviewed On: March 29, 2011

Loan Request: March 29, 2011

waste of time!

Me and my wife earn 107,000 annually and did not get approved period. We have a bad credit, but now that we have combined income it did not factor in the decision.

(1) (5)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Glenn495
Ringgold

Reviewed On: March 25, 2011

Loan Request: March 24, 2011

Good

Thanks for your help.

(1) (0)
Was this review helpful? No Yes

Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: dutch
oregon

Reviewed On: March 21, 2011

Loan Request: March 21, 2011

crazy must be monday

I would think if someone wants to refinance they want to LOWER thier payments, this offer is a joke

(0) (0)
Was this review helpful? No Yes

Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: unknown
ca

Reviewed On: March 19, 2011

Loan Request: March 17, 2011

dissapointed

did not approve me, have good credit and still was not approved

(0) (1)
Was this review helpful? No Yes

Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: [User Nickname Pending Moderation]
Ma

Reviewed On: March 18, 2011

Loan Request: March 18, 2011

Waste of Time!

Credit 675 Fico and got not one lender...

(2) (0)
Was this review helpful? No Yes

Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: headphone
Florida

Reviewed On: March 15, 2011

Loan Request: March 14, 2011

Instant Decline

Don't know what process Lending Tree goes through to match people with this company, but they declined me instantly. Their loss.

(0) (0)
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Who is Capital One Auto Finance?

Capital One Auto Finance offers competitive-rate financing for new and used cars and refinancing. Our no-obligation Blank Check® gives consumers the power to payoff existing loans and negotiate like a cash buyer with dealerships throughout the United States.Capital One Auto Finance features:Variety of vehicle loans: New, Used, and RefinanceNo appl...

Capital One Auto Finance offers competitive-rate financing for new and used cars and refinancing. Our no-obligation Blank Check® gives consumers the power to payoff existing loans and negotiate like a cash buyer with dealerships throughout the United States.

Capital One Auto Finance features:

  • Variety of vehicle loans: New, Used, and Refinance
  • No application fees or prepayment penalties
  • Easy online application
  • A Blank Check® with a locked-in rate for 45 days

Blank Check® is a registered trademark of Capital One Services, Inc.

Capital One only provides financing for new and used vehicles purchased from franchised auto dealers (e.g., dealers authorized by a major automobile manufacturer to sell new vehicles) and the following: Carmax, Budget Car Sales, Enterprise Car Sales, Hertz Car Sales and National Car Sales. Capital One Auto Finance only refinances loans from other financial institutions, not including Capital One Subsidiaries.

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