Capital One Auto Finance Ratings & Reviews

4.4 of 5 Stars | 3,900 Reviews
Rate
4.1

Fees & Costs
4.4

Responsiveness
4.5

Customer Service
4.5

75% of customers would recommend this lender. (103 out of 138)

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81 - 90 of 132 of Capital One Auto Finance Reviews
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: STOP
Atlanta

Reviewed On: May 3, 2011

Loan Request: April 26, 2011

Don't get your hopes up

When they say 3 days they mean 3 weeks, you won't be approved even if you have good credit. Their customer service leaves a lot to be desired (like having simple questions answered) They are a waist of time on this website!

(4) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: Ledon10times
Somewhere USA

Reviewed On: April 29, 2011

Loan Request: April 28, 2011

Led on and disappointed

Keep receiving "Your Accepted Offers" almost every other week from Cap One on Auto Loans, when I finally decide to purchase new/used vehicle, check my bureau ahead of time, pay off my current vehicle financed through them on the trade,what happens? They turn me down! WHAT? This is crazy! What's it take, Cap One Auto Loans on average serve over 60% subprime candidates for their loans, Resource JD Powers, May 2010. When I want to get a loan, with a score of 600 or better, I am turned down. Their loss, I was accepted by another lender.

(3) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: Jeffrey123
Philadelphia, PA

Reviewed On: April 28, 2011

Loan Request: April 28, 2011

Turned down with a 700 FICO score

Got an instantaneous e-mail denying me of a 10k loan over 5 years. What do you have to have to get a loan through these people, an 800+?

(0) (1)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: guyfrommadtown
Madison, WI

Reviewed On: April 25, 2011

Loan Request: April 22, 2011

Pretty ridiculous...

I can't even believe they responded to the application. Refinancing current auto, they were 6 points higher than my current rate and not even in the ballpark with other lenders.

(0) (0)
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Overall Rating
2 out of 5

Rate
2

Fees & Costs
2

Responsiveness
2

Customer Service
2

By: [User Nickname Pending Moderation]
Dallas, TX

Reviewed On: April 25, 2011

Loan Request: April 24, 2011

Not competitive with other rate offers.

My current bank is offering 7.7%. Cap One wants nearly double that for the car im looking at purchasing. Do yourself a favor and look around.

(1) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: NISSMO
Providence,RI

Reviewed On: April 22, 2011

Loan Request: April 22, 2011

Rates to High

Their rates are higher than others.

(1) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: jzei
Houston, TX

Reviewed On: April 14, 2011

Loan Request: April 14, 2011

Waste of Time

Just a big waste of time.... not so bad if you want to see "offer pending" for days on end, even though they've already sent you a denial letter via email. Shouldn't have been denied. Currently have 2 CC with them, both of which are in excellent standing. Go figure.

(0) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: junior
ny

Reviewed On: April 12, 2011

Loan Request: January 12, 2011

horrible

This is garbage.. I put in for a loan on Jan 12 2011 and its april 12 2011 and its still pending.. horrible

(0) (0)
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Overall Rating
4 out of 5

Rate
4

Fees & Costs
4

Responsiveness
4

Customer Service
4

By: ss1958
N. KY

Reviewed On: April 10, 2011

Loan Request: February 15, 2011

Loan Closed On: April 5, 2011

ss1958

THE SERVICE AND PROMPTNESS FRON YOUR SERVICE REPS WAS VERY GOOD AND HELPFUL,. THE PROCEES WAS VERY SMOOTH AND QUICK WITH NO SURPRISES. THANK YOU!

(1) (0)
Was this review helpful? No Yes

Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: Sbabal
Columbus, ohio

Reviewed On: April 10, 2011

Loan Request: April 8, 2011

Where's the help?

Simple used car loan request. 8k / 4 yrs. Turned down with a 675 score.

(1) (1)
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Who is Capital One Auto Finance?

Capital One Auto Finance offers competitive-rate financing for new and used cars and refinancing. Our no-obligation Blank Check® gives consumers the power to payoff existing loans and negotiate like a cash buyer with dealerships throughout the United States.Capital One Auto Finance features:Variety of vehicle loans: New, Used, and RefinanceNo appl...

Capital One Auto Finance offers competitive-rate financing for new and used cars and refinancing. Our no-obligation Blank Check® gives consumers the power to payoff existing loans and negotiate like a cash buyer with dealerships throughout the United States.

Capital One Auto Finance features:

  • Variety of vehicle loans: New, Used, and Refinance
  • No application fees or prepayment penalties
  • Easy online application
  • A Blank Check® with a locked-in rate for 45 days

Blank Check® is a registered trademark of Capital One Services, Inc.

Capital One only provides financing for new and used vehicles purchased from franchised auto dealers (e.g., dealers authorized by a major automobile manufacturer to sell new vehicles) and the following: Carmax, Budget Car Sales, Enterprise Car Sales, Hertz Car Sales and National Car Sales. Capital One Auto Finance only refinances loans from other financial institutions, not including Capital One Subsidiaries.

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