4.2 of 5 Stars | 611 Reviews
Rate
4.1

Fees & Costs
3.6

Responsiveness
4.3

Customer Service
4.3


Customer Reviews Write A Review | Read All 18 Reviews

Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: momoftwo
IL

Reviewed On: November 3, 2009

Loan Request: May 19, 2009

Loan Closed On: October 26, 2009

Great Customer Service

We received wonderful customer service from Greg Magott. He was very personable, professional, and very on top of our situation. We were very pleased with the outcome of our refinanced mortgage. We would definitely recommend CapWest to friends and family.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: dmsfromohio
Norton, Ohio

Reviewed On: November 3, 2009

Loan Request: August 18, 2009

Loan Closed On: October 27, 2009

good customer service

Greg Magott from Capwest was very responsive and helpful in explaining the whole process and keeping me informed of progress.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
4

Responsiveness
5

Customer Service
5

By: dgbinlogan
Logan, UT

Reviewed On: November 3, 2009

Loan Request: September 30, 2009

Loan Closed On: October 27, 2009

Thank you, Greg & CapWest

Fantastic service! CapWest and Greg Magott made it easy with no surprises and kept me informed through the process.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Samantha
Michigan

Reviewed On: November 3, 2009

Loan Request: October 6, 2009

Loan Closed On: October 27, 2009

So easy, happy with the entire process....

I have refinanced our mortgage a number of times in the past 16 years, mostly no-closing-cost arms (where interest rate increases 1/4 pt to cover closing costs, but as long as this rate was lower than our current arm rate it was perfect). However now with the 30 year fixed so low and our arm about to expire, we decided to stop with the arms and lock it in to a fixed. I called a number of places. One company who advertised with the same rates as Capwest even made me pay $35 for their credit report of my husband and me, then when there was a 4 pt credit report score difference from the credit report on me I had from May, they said the fees would be $430 more. Red flag there!!! I was connected to Jason Rogers when I called Capwest. He was very easy going, listened to what i had done in the past, gave me insight about how past rates changed, then reviewed current options with me in a slow, patient and informative way. I am so grateful for that. Jason suggested a website for estimating my current home value. He reviewed rates and options for a fixed rate. After a detailed review, we locked the rate to ensure that rate at closing by paying a deposit for the appraisal (which i needed anyway). It felt good to have locked in a rate. He mentioned that there was a "float-down" policy at Capwest, where if the rate went down by 1/4 point before our closing, we would receive an even lower rate than we had locked in. Jason immediately send me the disclosures with all costs involved, and reviewed them with me in detail over the phone. Know your costs!! Many mortgage brokers inflate them, I have seen it soooo many times. Just a note that I also refinanced once where the broker added costs to the statement at our closing. (I compared the disclosures to the truth in lending statements at the closing--- $300 difference, so we called during the closing and were promised that if we signed the paperwork we would be refunded the difference... and the next day received a personal check from that broker. Remember, you don't have to sign! And you have three days to cancel if you do sign if they are cheating you.) Capwest was right on par with fair closing costs. I faxed in our 2007 and 2008 W2s, recent mortgage statement, and two recent paystubs. Then after the appraisal was in Jason scheduled the closing. A notary came to our home for us to sign the papers. Everything was exactly as described.


Overall Rating
4 out of 5

Rate
4

Fees & Costs
3

Responsiveness
5

Customer Service
5

By: PMAReviewer
Lake Zurich, IL

Reviewed On: October 27, 2009

Loan Request: June 12, 2009

Loan Closed On: October 22, 2009

PMAReview

Very pleased with Capwests service and rate. Impressed by Jason Rogers knowledge and patience to take the time to explain details about every question I had.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Adam
Elmhurst, IL

Reviewed On: October 23, 2009

Loan Request: August 7, 2009

My First House

Buying my first house was a tad difficult and overwhelming. Capwest Mortgage made it easy to understand the process and I felt well informed the entire time. Thank you everything!


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: homeowner
Massachusetts

Reviewed On: October 23, 2009

Loan Request: September 21, 2009

Loan Closed On: October 22, 2009

Persistence pays!

Just when I thought I was going with another lender, that deal fell through and I took Pat up on his phone message offer to work with me. It was probably his fourth message, but lucky for him he kept trying! As it turned out he was able to give me the same rate I would have gotten with lower closing costs. The process was very fast and efficient and the closing happened at my home after work.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: vivekanandkulkarni
Palo Alto, CA

Reviewed On: October 23, 2009

Loan Request: September 20, 2009

Loan Closed On: October 20, 2009

Refinancing

Excellent service by CapWest Mortgage and their loan advisor Greg Magott


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Fredbear
Grand Rapids, MI

Reviewed On: October 21, 2009

Loan Request: September 10, 2009

Loan Closed On: October 14, 2009

Owner

Customer service was the best by far. Got a call from Jason with a few hours of filling out information. Thought that this was very good since I wanted the refi done as soon as possible. Thanks for the quick action


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: HappyNnewHome
Portland, ME

Reviewed On: October 8, 2009

Loan Request: July 7, 2009

Loan Closed On: October 7, 2009

Great Job

Brett did a great job guiding us through the process and finding the right loan for our situation. The fees and rate were better than any of our local banks and the CapWest team was available whenever we needed them to answer questions. We closed the day before I needed to fly overseas and without CapWest's help it may not have been possible! Thank you!


Overall Rating
4 out of 5

Rate
3

Fees & Costs
4

Responsiveness
4

Customer Service
4

By: Money4me
Salt Lake City, UT

Reviewed On: October 7, 2009

Loan Request: August 5, 2009

Loan Closed On: October 5, 2009

Quick Closing

I loved the fact that the closing was quick and virutally painless. The closing even happened at my home at a time that was convienent to me! That was great!


Overall Rating
5 out of 5

Rate
5

Fees & Costs
3

Responsiveness
4

Customer Service
4

By: Eric
Columbus, Ohio

Reviewed On: October 6, 2009

Loan Request: July 29, 2009

Loan Closed On: October 5, 2009

Refi with CapWest

I knew what I was looking for so it became a matter of closing costs and the interest rate. My lender at CapWest understood my request and provided closing costs details and then kept me posted on rate change opportunities. CapWest provided the best rate and while closing costs were a little higher than than my local bank, the lower monthly mortgage costs difference made up the closing costs difference within three months. No attempts at hard-core selling, just provided me the best total package. Lender maintained constant contact throughout the closing process to ensure all the loan docs were finailized so it could close within the lock period.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
4

Responsiveness
5

Customer Service
5

By: debi
Westlake, OH

Reviewed On: October 6, 2009

Loan Request: July 20, 2009

Loan Closed On: October 5, 2009

CapWest Refi

Excellent rate, fabulous service. This process could not have been easier. Most of my communication with the lender was done by email. It was quick, professional and accommodated my schedule.


Overall Rating
1 out of 5

Rate
3

Fees & Costs
4

Responsiveness
3

Customer Service
2

By: DJSinJersey
New Jersey

Reviewed On: October 6, 2009

Loan Request: August 10, 2009

Loan Closed On: October 5, 2009

CapWest1

The experience with CapWest mortgage was highly unsatisfactory. Repeated micro (borderline rediculous) requests during the underwriting process, a lack of understanding of the concept and need for an underwriting approval letter and no response to a lowering of interest rate made the whole process very frustrating and annoying. In summary, I would not recommend doing business with them again

CapWest Mortgage Corporation Response

Unfortunately, we find the remarks contained in this review to be inaccurate and uncharacteristic of the loan officer and loan processor involved in this file. Both are top performers in our organization and have received internal recognition for their outstanding performance. The borrowers asked for a initial pre-qualification letter, which was timely delivered; a conditional loan approval, which we delivered well in advance of closing. This was not a “cookie-cutter” loan. Additional documentation was requested and piecemealed in return to our office. Ultimately, the loan was ready to close, per the contract on 9/30; however, our office was notified of a change; as the seller needed to close at a later date, 10/2, creating the need for a lock extension. For the record, the loan officer covered this expense for the borrowers in good faith.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Slash
Ohio

Reviewed On: September 29, 2009

Loan Request: August 11, 2009

Outstanding

I had the fortunate experience of working with Greg Magott at CapWest Mortgage. He helped me navigate through my unique complex situation to arrive at a mortgage product which meets my needs. Their closing costs are very competitive. Two things really separated this company from the others that I surveyed: 1. Customer Service: All of my requests and questions were given attention in a very timely manner (and my situation was very time sensitive). 2. The numbers on CapWest's GFE (Good Faith Estimate) were actually reasonable and fair. Some of the other companies GFE's only had 1 day of interest and one month of escrow costs just to arrive at a competitive total cost, which hid their own inflated settlement charges. Thanks again Greg for helping me out.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
4

Responsiveness
5

Customer Service
5

By: LouisianaGal
Lafayette, LA

Reviewed On: September 28, 2009

Loan Request: August 11, 2009

Calmed my fears...

This company was excellent to work with for my refinance. I was leery about getting a loan online, but Capwest put my fears to rest. I received the best rate and closing costs were comparable to going to a local bank. My loan officer, Rod Harrington, was informative and up to date on what to expect. He was able to lock in on the rate I wanted, get the paperwork together, and provide a closing at my convenience in my home. Would definitely do business with him again.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Sciotobob
Charlotte, NC

Reviewed On: September 15, 2009

Loan Request: July 29, 2009

Easy mortgage refinance

Brad Hightower at CapWest did an excellent job for me. I really appreciated his patience and fantastic attitude. I really felt like Brad had my interest in mind, not just pushing to close another loan.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Squawk
Denver

Reviewed On: September 15, 2009

Loan Request: August 20, 2009

Let's be honest...

...it's not personal it's business. When you refinance it is all about the money....rate/term/payment/etc.. To quote Dallas when I told him about my other offers..."I can crush those." Indeed he did. My previous loan holder wanted to talk about customer service and long-term relationships....Blah Blah Blah...the only time I have called customer service regarding my loan was this time and your information is NOT worth $5K in closing costs and half a percentage point on my loan. I submitted a request on 8/20...Dallas contacted me by cell the same day (after hours by the way). We signed our papers on September 10th. He definitely backed up his original statement...Dallas was all about EARNING my business and HANDLING his business.


Ratings-only reviews for CapWest Mortgage Corporation

Overall Rating
4.2 of 5

Rate
4.1

Fees & Costs
3.6

Responsiveness
4.3

Customer Service
4.3

Based on 593 ratings-only reviews

These ratings are based on customers' evaluations of this lender since joining our Lender Network. These ratings do not include any customer comments. These reviews have been factored into the lender's overall rating.


CapWest Mortgage Corporation

CapWest Mortgage Corporation, fast becoming a leader in the mortgage banking industry, is dedicated to providing high quality loan products and services to its customers. CapWest''s philosophies are paralleled with that of its parent, Farmers Bank & Trust, N.A.: quality, honesty, integrity and ethics.

Farmers Bank & Trust, a progressive national banking organization, has strengthened customer confidence for more than 97 years. Let CapWest Mortgage Corporation''s courteous and knowledgeable staff assist you with all your home loan needs.

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