CapWest Mortgage Corporation Ratings & Reviews

4.2 of 5 Stars | 655 Reviews
Rate
4.1

Fees & Costs
3.7

Responsiveness
4.3

Customer Service
4.3

100% of customers would recommend this lender. (42 out of 42)

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1 - 10 of 42 of CapWest Mortgage Corporation Reviews
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: DisappointedRefinanc
Michigan

Reviewed On: January 29, 2011

Loan Request: December 14, 2010

Disappointed Refinance

Rate of 4.25 for 15 year fixed seemed competitive for a mortgage broker who deals on the wholesale side of the market. However, I was able to get the SAME rate from my local bank with lower closing costs. Further, their appraissing agent REALLY low-balled our property's value using ridiculous low-priced comparables of about HALF our home's square footage. When called on this, both Capwest Mortgage and the Appraissor refused to budge, even though it was obvious what they both were doing. By low-balling our home's value, Capwest would have charged us PMI (mortgage insurance, i.e., several extra hundred dollars per month for several years), and the appraissor then gets to redo his appraissal (for an additional $450.00) in a few years in attempts to get the PMI removed. Sound like a racket to you? Did to us. My advice: check around your own community first. Get educated before you start things rolling with a mortgage broker (who is only going to immediatley sell your mortgage to an unknown entity with potentially poor customer service).

(25) (2)
Was this review helpful? No Yes

CapWest Mortgage Corporation Response

First, there is need to clarify, that CapWest Mortgage Corporation is a lender; not a broker. Secondly, CapWest Mortgage Corporation is not an appraisal company and adheres to HVCC guidelines. In response to the claim of the customer’s “low ball” value; the subject property is 1.5 story home with the majority of the square footage below grade and also located in a declining market, as noted on the report. Comparables were limited in the area; however, the customer provided additional comps that were aged and one even 42 miles away. CapWest exhausted every option for the customer; including our Chief Credit Officer to review the report above and beyond Sr. Underwriting and also offered a VA loan product, but the customer refused to use eligibility. Mortgage Insurance would not apply and the loan officer offered to cover the Origination Fee as well. CapWest successfully achieved the 1 Billion Dollar mark with over 4,000 closings in 2010.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: SteveC
Clearwater, FL

Reviewed On: December 31, 2010

Loan Request: October 31, 2010

Tonia & CapWest

Tonia Diaz-Lindsey at CapWest did a great job in guiding me through the process...I felt like she was my friendly, local bank lender rather than someone I'd never met working on the other side of the country. Tonia was always very pleasant and extremely responsive -- she called me when the rates dipped so that I could lock in at the lower rate. I would recommend Tonia to anyone considering getting a mortgage!

(4) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Paulinohio
Cincinnati, OH

Reviewed On: October 21, 2010

Loan Request: July 24, 2010

Great Experience

I have refinanced with a local bank seevral times over the last 10 years but they could not touch the rate I was offered by Cap West on Lending tree. The service and follow up that I received from Tonia Diaz was simply outstanding- it was as if she was working one town away. Highly recomend this company to deliver what they promise.

(0) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: UofMMOM
Michigan

Reviewed On: August 26, 2010

Loan Request: July 6, 2010

Awful service

Over eight weeks went by after I submitted all my materials and the broker promised an answer in 1 1/2 weeks. Then I get an e-mail asking for a clearer copy of my driver's license and my HOA contact. On the same day, the broker calls me to decline my App due to my attempt to sell my house earlier this year to downsize. I decided to keep the house and refinance. I have excellent credit! Unimaginable.

(2) (0)
Was this review helpful? No Yes

CapWest Mortgage Corporation Response

The irony here is the customer is still in our pipeline and waiting to complete her refinance. The customer neglected to inform us she was living in Arizona. The property she identified as her primary is located in Michigan. We found out that the house that we were going to refinance was on the market; we discovered this on the appraisal. To refinance, we need to wait 6 months, because of her request to cash-out over 70% LTV. The days of lending on credit alone are gone; complete due diligence is required. We look forward to a closing soon.


Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: petunakaren
Woodstock, IL

Reviewed On: August 4, 2010

Loan Request: June 16, 2010

How Can they have been in business so long?

Missed closing by 3 weeks. Application forwarded to supervisors who never called or emailed. Mortgage company would not keep title company, real estate agent, or me updated about mortgage approval status. Could not ever give an estimate of when mortgage would close. Finally withdrew mortgage application. Worst mortgage company I have ever encountered. Recommend removal from Lending Tree.

(9) (0)
Was this review helpful? No Yes

CapWest Mortgage Corporation Response

Prior to reaching out to the customer, we took a proactive approach to research this file. Although this is the exception and not the norm; internally, we identified areas of improvement and have implemented action plans to prevent the same from occurring again. We then spoke to the customer and shared both our apologies and our internal action plan. It is always our goal to ensure a “world class” customer experience. When things go awry; we must also humble ourselves to react accordingly from a business standpoint and also from the customer perspective. In lieu of not reaching the finish line; we have refunded the customer’s “Good Faith Deposit” in full ($475.00) and have also offered our “Customer for Life” program should new opportunity arise. Under the “CFL” program, all fees payable to CapWest are waived.


Overall Rating
4 out of 5

Rate
4

Fees & Costs
4

Responsiveness
4

Customer Service
4

By: djc10000
Michigan

Reviewed On: March 13, 2010

Loan Request: December 11, 2009

Loan Closed On: March 8, 2010

CapWest Mortgage

I had a very quick response from 3 different lenders after making my initial request at Lending Tree. I chose CapWest Mortgage because of rate and their excellent customer service. The closing took place last week, very convenient, the person closing the loan came to our home to sign all the documents. I would recommed Lending Tree to others.

(0) (0)
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Overall Rating
2 out of 5

Rate
2

Fees & Costs
2

Responsiveness
2

Customer Service
2

By: HighStrandards
Bloomfield Twp, MI

Reviewed On: February 15, 2010

Loan Request: November 29, 2009

Loan Closed On: February 11, 2010

Did not meet expectations

They promised a low rate, but did not deliver (supposedly the undrewriter refused). At the most critical time did not return calls or e-mails. I felt they simply dropped the ball and didn't want to admit it to me. In the end we closed the refi, but it took 2.5 months. I will not use them again.

(3) (0)
Was this review helpful? No Yes

CapWest Mortgage Corporation Response

Paint a picture and set the table is a CapWest "Best Practice." The loan officer offered two loan scenarios with two different rates based on the home's appraised value and LTV. Unfortunately the home appraised at a lower value; eliminating the opportunity for the lower rate of the two. We understand the customer's desire to get the lowest rate possible; the expectation of a low rate was still achieved with a 30 Year Fixed Rate mortgage at 4.875%.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: rwb1130
MI

Reviewed On: February 8, 2010

Loan Request: December 13, 2009

Loan Closed On: January 12, 2010

Refinance

I was very happy with CapWest for my refinancing. The agent I worked with was very easy to contact and was very responsive. The closing fees were the lease of the quotes I received and I even received a refund check in the mail last week for some fees that came in under their estimate. I would highly recommend them. We closed within a month of starting the process.

(0) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Dean
Rapid City, SD

Reviewed On: January 18, 2010

Loan Request: November 27, 2009

Loan Closed On: January 15, 2010

Borrower

I would recommend CapWest Mortgage to anyone. They were very helpful throughout the entire process. You are not just a number with them, you are a person and they work very hard to meet your needs.

(0) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: SatisfiedCustomer
Illinois

Reviewed On: January 13, 2010

Loan Request: November 13, 2009

Loan Closed On: January 12, 2010

CapWest Review

Chris Z at CapWest did an excellent job. He was very responsive, gave me great assistance and was very patient with my many questions. I had a glitch in someof my paperwork and he helped me through that and kept me updated on the progress of the resolution. I would definitely recommend CapWest and Chris.

(1) (0)
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Who is CapWest Mortgage Corporation?

CapWest Mortgage Corporation, fast becoming a leader in the mortgage banking industry, is dedicated to providing high quality loan products and services to its customers. CapWest''s philosophies are paralleled with that of its parent, Farmers Bank & Trust, N.A.: quality, honesty, integrity and ethics.Farmers Bank & Trust, a progressive national ba...

CapWest Mortgage Corporation, fast becoming a leader in the mortgage banking industry, is dedicated to providing high quality loan products and services to its customers. CapWest''s philosophies are paralleled with that of its parent, Farmers Bank & Trust, N.A.: quality, honesty, integrity and ethics.

Farmers Bank & Trust, a progressive national banking organization, has strengthened customer confidence for more than 97 years. Let CapWest Mortgage Corporation''s courteous and knowledgeable staff assist you with all your home loan needs.

Certified Gold Leaf Officers
Certified Gold Leaf Officers

Jeff Basler
Pat Bolan Josh Browne
Beau Bryan Steve Christie
Paul Clipston Maggie Conigliaro
Kent Ewonus Todd Farley
Bob Gay Derek Hart
Jerry Hedrick Kyle Hill
Braden Hutson Ryan Jones
Tony King Tim Lander
Kyle Linback Ryan Little
Greg Magott Donna Mallard
John McKim Jason McKinney
John O'Gorman Dallas Olmsted
Andy Patton Jim Richmond
Jason Rogers Reed Ross
Pat Schlimmer Kurt Simons
Ryan Smarr Travis Smith
Mike Yarbrough Jeff Young
Chris Zumalt

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