4.5 of 5 Stars | 2,773 Reviews
Rate
4.5

Fees & Costs
4.7

Responsiveness
4.6

Customer Service
4.6


Customer Reviews Write A Review | Read All 4 Reviews

Overall Rating
5 out of 5

Rate
3

Fees & Costs
5

Responsiveness
5

Customer Service
4

By: Wall
Grove City, OH

Reviewed On: November 5, 2009

Loan Request: September 24, 2009

Loan Closed On: November 3, 2009

line of credit

We applied for a line of credit. Charter one was very cooperative, more so then other banks. We had asked for a actual appraisal instead of the standard drive by. They were the only bank we worked with who was willing to do a full appraisal.


Overall Rating
5 out of 5

Rate
4

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: DavidM
Avalon,NJ

Reviewed On: November 4, 2009

Loan Request: August 26, 2009

Loan Closed On: November 3, 2009

David

Charter One provided the best combination of flexability and rate with no closing costs to meet my needs. They were easy to work with and very responsive. Great experience.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: 99mgmooneymg99
Canfield, OH

Reviewed On: October 3, 2009

Loan Request: August 20, 2009

Loan Closed On: October 1, 2009

Charter One HELOC

The whole process was pretty simple, and the Charter One rep was very responsive to all my questions. Absolutely no fees, or hidden costs; just what they told me. Pretty straight forward. This was my first experience with Lending Tree and Charter One, and it was very positive. I'm not being paid to provide these remarks, and in general, I'm a pretty picky customor who asks a lot of questions..... and I was very, very satisfied. Thanks!


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: JERSEYSHOREJIM
Jersey Shore

Reviewed On: October 2, 2009

Loan Request: September 15, 2009

Loan Closed On: October 1, 2009

Charter One's Amy - Go Girl- Ya

Everything went so smooth. Start to finish, maybe 7days. Amy handled everything. The paper work she send me to complete, was marked so well even I couldn't screw it up. If I ever need another loan, I know who I'm calling. Thank You


Ratings-only reviews for Charter One

Overall Rating
4.5 of 5

Rate
4.5

Fees & Costs
4.7

Responsiveness
4.6

Customer Service
4.6

Based on 2,769 ratings-only reviews

These ratings are based on customers' evaluations of this lender since joining our Lender Network. These ratings do not include any customer comments. These reviews have been factored into the lender's overall rating.


Charter One

RBS Citizens N.A, doing business as Charter One is a National Full-Service Consumer Bank targeting individuals and small to midsize businesses. Charter One offers savings, checking, online banking, and money market accounts. Lending is focused on family residential mortgages including Home Equity Loans and Lines of Credit, commercial real estate, business and consumer loans. Charter One ranks among the largest retail mortgage lenders nation-wide.

RBS Citizens N.A, is a subsidiary of Citizens Financial Group, Inc., a $131 billion commercial bank holding company headquartered in Providence, R.I. Citizens has more than 1,580 offices and approximately 2,800 ATMs in 13 states.

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