By:
JakeR
Arlington, VA
Reviewed On:
May 27, 2011
Loan Request:
May 7, 2011
Easy Refi with a Great Rate
This was our first time through the refinance process, so we weren't sure what to expect. After soliciting a number of quotes through Lending Tree and other sources, the LJI quote was among if not the most attractive offer we received. I was admittedly wary about using a company in a different part of the country, but they checked out with the BBB so I decided to give them a try. I asked a LOT of questions, and Josh was extremely patient and helpful in getting me answers. He also took the time to explain the history of the company and how they do business, which helped to explain how they are able to offer such competitive rates. His willingness to be so transparent really set my mind at ease. We were able to get through the process in only a few weeks, even though we were in no particular rush. I found Josh to be very responsive via email, which was my preferred method of communication. When at the last minute there was an unexpected rise in closing costs requested from the lender, Josh was quick to investigate and explain what had happened (turned out to be a change in required escrow deposit, not an additional fee or anything of that nature). All in all, we had a great refi experience with LJI and I would definitely recommend them to friends or family.
(1)
(0)
Was this review helpful?
No
Yes
Share this review: