4.3 of 5 Stars | 919 Reviews
Rate
4.2

Fees & Costs
3.8

Responsiveness
4.5

Customer Service
4.4


Customer Reviews Write A Review

Overall Rating
4 out of 5

Rate
5

Fees & Costs
3

Responsiveness
5

Customer Service
4

By: oranjeboven
Boston, MA

Reviewed On: October 6, 2009

Loan Request: August 1, 2009

Loan Closed On: October 1, 2009

Quicken Loans very nice to deal with

Our loan closed with Quicken loans in about 20 days. We particularly liked how we were able to track the progress through the internet, step by step. In addition, our loan officer Ryan Shaw, did everything he could to keep the process on track. We are very happy with how everything went and the end result is that we closed our loan on time and at the rate we wanted.


Overall Rating
4 out of 5

Rate
5

Fees & Costs
4

Responsiveness
4

Customer Service
3

By: Wasabi
WA

Reviewed On: October 2, 2009

Loan Request: August 18, 2009

Loan Closed On: October 1, 2009

Communications

Lack of communication caused the cost of closing to increase and a delay in reciept of a loan document caused the cost of the lock to increase. Poor communication caused of these delays and the banker was not all that willing to negotiate lowing the closing costs, although they did come down a bit it was disportionate to what I had to end up paying.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Jay09
Rigby, ID

Reviewed On: September 9, 2009

Loan Request: August 4, 2009

Loan Closed On: September 1, 2009

Extremely satisfied

We were VERY happy with the experience we had with Quicken Loans. Everyone that we dealt with was pleasant and helpful. They returned phone calls promptly and explained everything to where you understood. We had tried to refinance our home with a different company that after four months told us they could not complete the loan. We weren't sure if anyone could help us but Quicken got our loan done from start to finish in three weeks. We would highly recommend them!


Ratings-only reviews for Quicken Loans

Overall Rating
4.3 of 5

Rate
4.2

Fees & Costs
3.8

Responsiveness
4.5

Customer Service
4.4

Based on 916 ratings-only reviews

These ratings are based on customers' evaluations of this lender since joining our Lender Network. These ratings do not include any customer comments. These reviews have been factored into the lender's overall rating.


Quicken Loans

Quicken Loans The Faster, Easier Way to Get a Mortgage

At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often.

Here’s how we work hard to make sure everything we do benefits you:

• Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment.

• Our expert advice makes your purchase or refinance process quick and easy from application to close.

• We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation.

• We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos!

• Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature!

• And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online.

Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service.

• We offer you and your family over 24 years of mortgage experience.

• Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan.

As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans!

• We’re the online company that’s all about convenience – you can choose where you sign your final paperwork.

After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.

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