Quicken Loans Ratings & Reviews

4.3 of 5 Stars | 983 Reviews
Rate
4.2

Fees & Costs
3.7

Responsiveness
4.4

Customer Service
4.4

75% of customers would recommend this lender. (41 out of 55)

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1 - 10 of 55 of Quicken Loans Reviews
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: BINRMB
Maine

Reviewed On: January 30, 2012

Loan Request: October 7, 2011

Very unhappy

It is my fault for not checking these reviews before I engaged in this mortgage process with Quicken Loans. I could have saved myself over 4 months of aggravation. The process is very efficient in the beginning, almost too efficient. The amount of paperwork was overwhelming and very repetitive. Then we began the maze of different people doing different steps and several times things were overlapping, but it appeared that one hand had no idea what the other hand was doing. Following the appraisal, we were told we needed a mold inspection which we had done in a very timely manner. Then weeks later we were told we needed a roof inspection-had we been told that at the outset, we could have had one inspection done for both things for one fee. The outcome is that we are NOT going with Quicken, but are looking to go with Acadia which ranked number 3 on the reviews on Lending Tree. Please, please, please stay away from Quicken Loans.

(3) (0)
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Overall Rating
2 out of 5

Rate
2

Fees & Costs
2

Responsiveness
2

Customer Service
2

By: AJDloan
Charlotte, NC

Reviewed On: January 10, 2012

Loan Request: January 10, 2012

2nd time

My first loan went well, then they sold it and the transfer was trouble. The refinance 18 months later of the same home with Quicken was a nightmare. Nothing changed, my credit score, my income (actually went up) the appraisal, nothing changed and they were a nightmare. Same house, same owners, same everything and it was a nightmare. They called me to refinance, I was not looking to refinance and it was a nightmare. I am still waiting for my $500 deposit to come back. stay away.

(4) (0)
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Quicken Loans Response

Hi – my name is Kelly from Quicken Loans. Thank you for working with us. I'm sorry your second experience wasn't good and I'd like to look into why. Can you get in touch with me? Kelly@quickenloans.com.


Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: CoCoNutz
Tampa, Fl

Reviewed On: December 31, 2011

Loan Request: December 31, 2011

Dont even try

Don't use Quicken they are not quick and they won't help you when you really need help. They don't say outright that they can't refinance you they just come up with an home assessment amount that is to high that you can't qualify. Don't waste your time!

(5) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: Finch
Southwest Michigan

Reviewed On: December 22, 2011

Loan Request: September 25, 2011

Never answered a question directly.

Would NEVER recommend this institution and if the representative I has was any indication, they treat their clients like they are unknowledgable about money matters.

(3) (0)
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Quicken Loans Response

Hi! I'm Kelly from Quicken Loans. Sorry you feel that way. We strive for excellent customer service and to make sure all of our clients are educated on the mortgage process. In fact, 9 out of 10 of our clients would recommend us to their friends or family. If there's any questions I can help you with, please feel free to reach out to me directly: kelly@quickenloans.com.


Overall Rating
4 out of 5

Rate
4

Fees & Costs
4

Responsiveness
4

Customer Service
4

By: dlb2
Arlington, Virginia

Reviewed On: December 12, 2011

Loan Request: October 20, 2011

Loan Closed On: December 5, 2011

Connections

The only problem I had was when the loan moved from the loan officer to the processing department. At that point, I had several different people from different offices calling me asking for the same pieces of information and at one point the main processing person called me and began talking to me as if she had never spoken with me and didn't have all the information that I had already supplied two times before. It got straightened out and in the end wasn't that big of a deal but that transition of information could be smoother.

(2) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: JimR
Rhode Island

Reviewed On: November 6, 2011

Loan Request: September 13, 2011

Loan Closed On: November 4, 2011

Quicken Loan

Corey at quicken was exactly what sold me on going with quicken. He knows his business, was forthright and treated me like a customer that he wanted for more than just this one sale. He wasnt arrogant or pushy like most others and he especially didnt hide behnd technology in the initial outreach to me. He kept it personal and warm instead of cold.

(0) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: Dale
Dover, OH

Reviewed On: November 2, 2011

Loan Request: September 10, 2011

Great salesman ... no performance.

The telemarketer sounded great and talked a good talk, however after your $400 deposit you get handed over to an underwriting team that is slow and non-responsive. Stick to a local bank that you know and you will get a better deal.

(2) (0)
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Overall Rating
4 out of 5

Rate
4

Fees & Costs
4

Responsiveness
4

Customer Service
4

By: Dianelc
New Jersey

Reviewed On: October 7, 2011

Loan Request: July 10, 2011

Loan Closed On: October 6, 2011

Slow to close

Our banker, Sandra, was excellent - courteous and responsive. Always returned phone calls (email, not so much) and was "on our side." Our customer rep, Scott, was OK but did not seem up to speed on what was happening. The "closing team" (no names, no one to talk to directly) were awful. They kept asking for the same things over again, even after we had told them several times we were not able to provide exactly what they wanted. We had to Sandra involved many times to get things straight with them. They just seemed incompetent: e.g., hurricane Irene came through while we were waiting to close. At the last minute, after we had been told closing would take place within a couple of days, they decided they needed to send an assessor to determine if there was any hurricane damage (there wasn't). No one came, we had to call a couple more times, and were finally told they had done a drive-by assessment. Then they said they would close the following week (this was a Friday and we were going away overseas that weekend). More calls to Sandra, who knew our deadline, and finally, at 7pm Friday night, the closing agent came to our house. This was a lot more nerve-wracking than we needed. All told it was about 10 weeks from application to closing, which is not too bad except that we had told Sandra in the beginning that we were going overseas on a certain date and we needed to close well before then. I would recommend them to a friend with the caveat that you need to be on top of them constantly once you have your rate locked in and you have made any payments.

(7) (0)
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Overall Rating
3 out of 5

Rate
3

Fees & Costs
3

Responsiveness
3

Customer Service
3

By: OKiGuess
Houston, TX

Reviewed On: October 7, 2011

Loan Request: August 18, 2011

Loan Closed On: October 6, 2011

Nothing Special

Got the going market rate. Attentiveness of Quicken Loans leaves a lot to be desired. Hard to reach someone if you need a question answered. Be prepared to leave some messages for them if you go with them.

(2) (0)
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Overall Rating
4 out of 5

Rate
4

Fees & Costs
4

Responsiveness
4

Customer Service
4

By: EW74
Colorado

Reviewed On: October 6, 2011

Loan Request: October 5, 2011

refinance

Although I did not go with the quote I recieved, I do want to share the fact that the person helping me, Dan Reynolds, was very helpful and informative. As I explained to Dan, my husband was checking with another lender the same time I was checking with Dan, and we decided to go with the other lender. Thank you.

(0) (0)
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Who is Quicken Loans?

Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. H...Quicken Loans The Faster, Easier Way to Get a Mortgage

At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often.

Here’s how we work hard to make sure everything we do benefits you:

• Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment.

• Our expert advice makes your purchase or refinance process quick and easy from application to close.

• We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation.

• We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos!

• Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature!

• And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online.

Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service.

• We offer you and your family over 24 years of mortgage experience.

• Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan.

• As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans!

• We’re the online company that’s all about convenience – you can choose where you sign your final paperwork.

• After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.

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