4.3 of 5 Stars | 920 Reviews
Rate
4.2

Fees & Costs
3.8

Responsiveness
4.5

Customer Service
4.4


Customer Reviews Write A Review | Read All 4 Reviews

Overall Rating
5 out of 5

Rate
5

Fees & Costs
4

Responsiveness
5

Customer Service
5

By: JasonS
NJ

Reviewed On: November 18, 2009

Loan Request: November 15, 2009

a great sales experience

Bryan at Quicken Loans was friendly, helpful, thorough, and quick to respond. He suggested some options I hadn't considered that worked to my benefit, and worked with my situation despite some unusual aspects. He worked hard to get me the best possible deal, and took the time to make sure I understood everything and answer any questions I had. Recommended.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
4

Responsiveness
5

Customer Service
5

By: QUICKENLOANS
Omaha,NE

Reviewed On: November 7, 2009

Loan Request: September 6, 2009

Loan Closed On: November 2, 2009

refi 09

My refinance on my condo was a nice experience with quicken loans. Every thing was QUICK-N-SIMPLE!!!!!!


Overall Rating
3 out of 5

Rate
4

Fees & Costs
3

Responsiveness
2

Customer Service
2

By: Nothanks
35763

Reviewed On: November 3, 2009

Loan Request: October 31, 2009

No GFE

Agent called at 9pm with offer, rate was good as were closing costs however would not provide a Good faith estimate and when emailed offer, if we wanted to go ahead (which we needed to do before 10pm) $400 was required up front. Read a lot of information which said always get a GFE and never pay up front.

Quicken Loans Response

Hi and thanks for reviewing us! I’m Kelly from Quicken Loans. I’m sorry you didn’t have a great experience with us, but I’d like to try and shed some light on the situation. It sounds like you received an email containing your rate and costs which you seem satisfied with. The $400 is a deposit which is a commitment to do business and begins to cover the costs we pay to process your loan like your appraisal, credit report, etc. The deposit is credited back to you when you close your loan. Our deposit is clearly explained on all applications and on our website: https://www.quickenloans.com/about/quicken-loans-deposit If your banker said anything about needing to complete the application that evening, I am sure it was to secure your interest rate. To do that, we would need your deposit and application signed. Rates change every day and we simply will not make promises we can’t keep. I’m glad you feel the rate we offered was competitive. If you have any other questions or are still in need of a loan, I’d be happy to look into this further for you. Email is the best way to reach me – Kelly@QuickenLoans.com Thank you.


Overall Rating
4 out of 5

Rate
5

Fees & Costs
3

Responsiveness
5

Customer Service
4

By: oranjeboven
Boston, MA

Reviewed On: October 6, 2009

Loan Request: August 1, 2009

Loan Closed On: October 1, 2009

Quicken Loans very nice to deal with

Our loan closed with Quicken loans in about 20 days. We particularly liked how we were able to track the progress through the internet, step by step. In addition, our loan officer Ryan Shaw, did everything he could to keep the process on track. We are very happy with how everything went and the end result is that we closed our loan on time and at the rate we wanted.


Ratings-only reviews for Quicken Loans

Overall Rating
4.3 of 5

Rate
4.2

Fees & Costs
3.8

Responsiveness
4.5

Customer Service
4.4

Based on 916 ratings-only reviews

These ratings are based on customers' evaluations of this lender since joining our Lender Network. These ratings do not include any customer comments. These reviews have been factored into the lender's overall rating.


Quicken Loans

Quicken Loans The Faster, Easier Way to Get a Mortgage

At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often.

Here’s how we work hard to make sure everything we do benefits you:

• Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment.

• Our expert advice makes your purchase or refinance process quick and easy from application to close.

• We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation.

• We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos!

• Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature!

• And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online.

Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service.

• We offer you and your family over 24 years of mortgage experience.

• Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan.

• As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans!

• We’re the online company that’s all about convenience – you can choose where you sign your final paperwork.

• After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.

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