Quicken Loans Ratings & Reviews

4.2 of 5 Stars | 988 Reviews
Rate
4.2

Fees & Costs
3.7

Responsiveness
4.4

Customer Service
4.3

73% of customers would recommend this lender. (44 out of 60)

Start Your FREE Request

lock Privacy & Security
Protected

Customer Reviews Write a Review

51 - 60 of 60 of Quicken Loans Reviews
Sort By:
select

Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: GregP
Grand M arais,Mn.

Reviewed On: January 27, 2010

Loan Request: December 26, 2009

Fast and easy

I had nothing but a great experience with Quicken Loans. I couldn't believe how easy the whole process was.I made my refinance request on Dec. 26 and closed on Jan.19 . Thats fast.

(0) (0)
Was this review helpful? No Yes

Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: craig
Simi Valley, CA

Reviewed On: January 7, 2010

Loan Request: November 5, 2009

Loan Closed On: January 6, 2010

best rate and service

Very reasonable fees, best rate available and excellent customer service. Overall excellent experience. Discounted points when rates changed just before signing loan lock. Highly recommended.

(0) (0)
Was this review helpful? No Yes

Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: DJGal
Oregon

Reviewed On: December 2, 2009

Loan Request: October 1, 2009

Loan Closed On: December 1, 2009

Experience with Quicken

My husband and I are very pleased with our experience dealing with Quicken Home Loans. Everything was communicated often. There were no surprises or hidden fees and all costs were upfront. Our mortgage broker and his assistants were wonderful to work with. We would highly recommend them and would consider using them again in the futre.

(1) (0)
Was this review helpful? No Yes

Overall Rating
4 out of 5

Rate
4

Fees & Costs
4

Responsiveness
4

Customer Service
4

By: Mark12345
Toledo Oh

Reviewed On: December 2, 2009

Loan Request: October 7, 2009

Loan Closed On: December 1, 2009

Mark12345

Things went pretty smooth. The appraiser needed some work done on the house that u wasn't expecting but the quicken reps were good about letting me know what needed to be done. (A couple rooms were being remodeled, they are finished enough to pass). Not much else to say, the reps were very good about replying and keeping me updated. The Quicken site is informative and easy to use.

(0) (0)
Was this review helpful? No Yes

Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: JasonS
NJ

Reviewed On: November 18, 2009

Loan Request: November 15, 2009

a great sales experience

Bryan at Quicken Loans was friendly, helpful, thorough, and quick to respond. He suggested some options I hadn't considered that worked to my benefit, and worked with my situation despite some unusual aspects. He worked hard to get me the best possible deal, and took the time to make sure I understood everything and answer any questions I had. Recommended.

(0) (0)
Was this review helpful? No Yes

Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: QUICKENLOANS
Omaha,NE

Reviewed On: November 7, 2009

Loan Request: September 6, 2009

Loan Closed On: November 2, 2009

refi 09

My refinance on my condo was a nice experience with quicken loans. Every thing was QUICK-N-SIMPLE!!!!!!

(0) (0)
Was this review helpful? No Yes

Overall Rating
3 out of 5

Rate
3

Fees & Costs
3

Responsiveness
3

Customer Service
3

By: Nothanks
35763

Reviewed On: November 3, 2009

Loan Request: October 31, 2009

No GFE

Agent called at 9pm with offer, rate was good as were closing costs however would not provide a Good faith estimate and when emailed offer, if we wanted to go ahead (which we needed to do before 10pm) $400 was required up front. Read a lot of information which said always get a GFE and never pay up front.

(1) (0)
Was this review helpful? No Yes

Quicken Loans Response

Hi and thanks for reviewing us! I’m Kelly from Quicken Loans. I’m sorry you didn’t have a great experience with us, but I’d like to try and shed some light on the situation. It sounds like you received an email containing your rate and costs which you seem satisfied with. The $400 is a deposit which is a commitment to do business and begins to cover the costs we pay to process your loan like your appraisal, credit report, etc. The deposit is credited back to you when you close your loan. Our deposit is clearly explained on all applications and on our website: https://www.quickenloans.com/about/quicken-loans-deposit If your banker said anything about needing to complete the application that evening, I am sure it was to secure your interest rate. To do that, we would need your deposit and application signed. Rates change every day and we simply will not make promises we can’t keep. I’m glad you feel the rate we offered was competitive. If you have any other questions or are still in need of a loan, I’d be happy to look into this further for you. Email is the best way to reach me – Kelly@QuickenLoans.com Thank you.


Overall Rating
4 out of 5

Rate
4

Fees & Costs
4

Responsiveness
4

Customer Service
4

By: oranjeboven
Boston, MA

Reviewed On: October 6, 2009

Loan Request: August 1, 2009

Loan Closed On: October 1, 2009

Quicken Loans very nice to deal with

Our loan closed with Quicken loans in about 20 days. We particularly liked how we were able to track the progress through the internet, step by step. In addition, our loan officer Ryan Shaw, did everything he could to keep the process on track. We are very happy with how everything went and the end result is that we closed our loan on time and at the rate we wanted.

(0) (0)
Was this review helpful? No Yes

Overall Rating
4 out of 5

Rate
4

Fees & Costs
4

Responsiveness
4

Customer Service
4

By: Wasabi
WA

Reviewed On: October 2, 2009

Loan Request: August 18, 2009

Loan Closed On: October 1, 2009

Communications

Lack of communication caused the cost of closing to increase and a delay in reciept of a loan document caused the cost of the lock to increase. Poor communication caused of these delays and the banker was not all that willing to negotiate lowing the closing costs, although they did come down a bit it was disportionate to what I had to end up paying.

(0) (0)
Was this review helpful? No Yes

Quicken Loans Response

Hi and thanks for reviewing! I’m Kelly from Quicken Loans. I’m sorry your experience with us was less than stellar. We looked into this loan and would like to clarify some of the points. The extra cost was due to extending a rate lock. The extension was needed because we were waiting on the payoff from the previous lender. While we’d love to be able to cover the costs of extending a rate lock for all our clients, we close around 10,000 loans a month and it is impossible to cover those costs every time we have to wait on another lender. “Poor communication” is highly uncommon here - we work hard to make sure every client understands every aspect of their loan and our process. The banker who worked on this loans has been addressed and given more training to avoid any such situation in the future. If there are any remaining questions you have, I’d be happy to help. You can reach me directly – Kelly@QuickenLoans.com Thank you.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Jay09
Rigby, ID

Reviewed On: September 9, 2009

Loan Request: August 4, 2009

Loan Closed On: September 1, 2009

Extremely satisfied

We were VERY happy with the experience we had with Quicken Loans. Everyone that we dealt with was pleasant and helpful. They returned phone calls promptly and explained everything to where you understood. We had tried to refinance our home with a different company that after four months told us they could not complete the loan. We weren't sure if anyone could help us but Quicken got our loan done from start to finish in three weeks. We would highly recommend them!

(0) (0)
Was this review helpful? No Yes

Who is Quicken Loans?

Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. H...Quicken Loans The Faster, Easier Way to Get a Mortgage

At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often.

Here’s how we work hard to make sure everything we do benefits you:

• Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment.

• Our expert advice makes your purchase or refinance process quick and easy from application to close.

• We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation.

• We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos!

• Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature!

• And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online.

Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service.

• We offer you and your family over 24 years of mortgage experience.

• Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan.

• As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans!

• We’re the online company that’s all about convenience – you can choose where you sign your final paperwork.

• After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.

LendingTree Services
10.28.128.51
Feedback Form