Royal United Mortgage Ratings & Reviews

4.5 of 5 Stars | 360 Reviews
Rate
4.5

Fees & Costs
3.9

Responsiveness
4.6

Customer Service
4.6

98% of customers would recommend this lender. (245 out of 249)

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1 - 10 of 249 of Royal United Mortgage Reviews
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: cinthia
woodbridge, va

Reviewed On: January 26, 2012

Loan Request: January 5, 2012

senior loan advisor

He always responded my email in a very short time, he always followed up with me, he always confirmed my emails where received, he returned my phone calls instantly, and my process was very smooth and closed in 11 days. Awesome!!!!!!!!

(2) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Murphlmb
Orland Park, Illinois

Reviewed On: January 26, 2012

Loan Request: July 25, 2011

Loan Closed On: December 1, 2011

Matt Matheny

Matt was outstanding. He was very diligent and helpful. I had a lot of balls in the air at the time and he took charge and got the job done...highly recommend him in the future!

(1) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Pams
Texas

Reviewed On: January 26, 2012

Loan Request: January 4, 2012

Refinance

WOW, this has been an incredible experience. When we were searching for a lender, we were very nervous and unclear. We went through Lendingtree.com which was another easy and awesome experience! When we connected and hung up with Royal United Mortgage and our loan advisor, Justin R., I felt totally at ease. He was so sincere, caring, intelligent and positive - I have never met him, but he made us feel like we were great friends and I really feel like he had our best interest at heart. I will recommend him and Royal United Mortgage every chance I get. This entire experience has been truly awesome - everything has been so smooth and clear for us and done in a quick manner. We have truly been blessed by his guidance and advice. They sincerely care for their customers and employees. It is a joy to know that there are companies still around that offer EXCELLENT customer service from their loan advisors all the way to their CEO which I had correspondence with. This is by far the best service I have ever experienced with any company ever! No email, no questions, no calls have ever gone unanswered and for me to be able to laugh with my lender over the phone is pretty impressive. Just Awesome :)

(3) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: milly
columbus ga

Reviewed On: January 25, 2012

Loan Request: January 4, 2012

refinance

i refinanced with royal having jeromy cooley as my representative. he was very helpful, giving all the details, and keeping me up to date. i am very happy with the service provided!!

(1) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: jeannie3944
Alexandria, VA

Reviewed On: January 25, 2012

Loan Request: January 7, 2012

Wife

On the evening I started asking for quotes on refinancing, we received a call right away from Royal United Mortgage.. It was a Saturday or Sunday night, I am not quite sure. Our contact person was Kristy K. Storm. She was so pleasant on the phone. As we had more contact with her, we found her to have a vast knowledge of what we wanted, how to handle the matter and really spent a lot of time with us. It was like we were the only client she had. I have never spoken to anyone who cared so much about getting you the best rate, answering any question (not matter how stupid) and just so cooperative. She a great representative for Royal United Mortgage and anyone that get her as a loan advisor, is getting the best person available. One night I wasn't feeling well, Kristy was on the phone with me, helping me get something done that I didn't know how to do. She even called come friend that were knowledge about computer to help us. She spent over an hour with me, helping me figure out how to attach an attachment to an email. She was so patient. We are so lucky to have had Kristy as our advisor. I would say that Kristy went above and beyond the call of duty to help us.

(1) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: joecamp
McHenry, IL

Reviewed On: January 24, 2012

Loan Request: November 14, 2011

Loan Closed On: January 5, 2012

Refinance

My lender, Patrick C. gave me the best deal of the three lender I went to. He did everything hesid he would do when he said he was going to do it. I felt he went out of his way to make this refinance work with no problems. I have recommended him several times.

(2) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: tcrow
St. Louis

Reviewed On: January 18, 2012

Loan Request: November 3, 2011

Good Experience

I had a great experience with Royal United Mortgage. They were very fast and easy to work with. Luke Wilson processed my loan and he communicated with me every step of the way. Everything was clear and upfront. They even sent a closer to my house. It couldn't have been easier.

(3) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: rog1215
georgia

Reviewed On: January 17, 2012

Loan Request: November 18, 2011

a long way to go

In all fairness i would first state that the account representive was new to her line of work, I think? The problems started when deadlines were never met and then they started asking for info we had already sent them. On more than one occasion a closing date was promised and never materilized , always "some other depatments fault" Generally you got the sense someone was not being honest with you .... We gave all info within 24 hours of being asked and always responded to their needs. In the end we told them we had lost faith in their ability to close on this mortage and asked them to not call us anymore. We started the process again with a local bank. Then 2 weeks later out of the blue Royal united called and said they were ready to close? Go figure.... their rates were reasonable so we agreed. I have to state the house was valued at 175,000 with no current mortage or lein holders. My credit score is 775. It seemed like a no brainer to us but they just never seemed to never be able to get their act together. i would not recomend this company to anyone..

(1) (0)
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Royal United Mortgage Response

In reviewing the facts surrounding the review in question, it appears the clients frustration was driven by the required income documentation a client must produce in order verify their income. Specific to the case below, the client was self employed. To protect the consumer and the lender, it is required that the client produce tax documentation to prove income for two full years; the two years must be filed with the IRS. In this case, the client did not provide what was requested of them which was two full years of income proof; they provided one. They did not provide this as they had yet to complete 2010 filing. Royal United followed up with the client on the date the client advised they would complete their 2010 federal returns. Once Royal United verified the clients income from 2010 via the IRS, the clients loan was approved for closing 4 business days later. In this case, had the client been able to produce what was originally requested, the process would have been expedited. The good news is, the client was taken care of and approved for the loan they had originally requested. Royal United has a proven track record when it comes to superior service, products, and follow-up. Royal United understands that keeping the client informed throughout the process is critical to building trust. Our overall rating and reviews speak to this track record. Royal United will never do a loan for a client that is not right for the client or do a loan outside federal guidelines. In the case above, Royal United serviced the client and followed the right process to do so.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: joenobody
Texas

Reviewed On: January 13, 2012

Loan Request: November 15, 2011

refi

great to work with

(1) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: LA052295
Forney, TX

Reviewed On: January 13, 2012

Loan Request: December 5, 2011

Very Pleased

Royal United contacted me as the result of an online inquiry for refinancing that I submitted. I had several other companies contact me, but Royal United quoted the lowest interest rate, so I initially favored them although I soon was overwhelmed with conflicting information being received from the various other companies. I didn't know who to believe or which way to go. I called a realtor friend and asked for a recommendation of a local finance company that she trusted. I immediately contacted this new company, thinking they would be the way to go-recommended and local. Once I received the GFE and several emails, my opinion changed, the interest rate went up and the points being charged went up. This company was contradicting things they were telling me in earlier conversations or emails. So, I called Zack Brook with Royal United back and asked if he would still work with me-a week had now gone by, but the experience had taught me a few things about the process and I knew more about what to expect. Zach was very gracious and willing to work with me. The interest rate had not changed from what he had originally quoted me, so we got down to business. Within two weeks, I closed on the refinance. Zach kept me informed at every point, he called, emailed and offered assistance anytime I needed it or had questions. He was great to work with. I would recommend him to anyone looking to buy a home or refinance. He handled everything that needed to be done and followed up on everything to make sure nothing fell through the cracks. Not only was he good at his job, Zach was very pleasant to work with. He seems like a very nice young man.

(4) (0)
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Who is Royal United Mortgage?

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the c...

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

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