Royal United Mortgage Ratings & Reviews

4.5 of 5 Stars | 409 Reviews
Rate
4.5

Fees & Costs
4.0

Responsiveness
4.6

Customer Service
4.6

97% of customers would recommend this lender. (289 out of 298)

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11 - 20 of 298 of Royal United Mortgage Reviews
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: HLJimi
Ontario, CA

Reviewed On: April 24, 2012

Loan Request: March 27, 2012

Great Service

After wasting 3 months with Quicken I contacted Royal United. There service was excellent. Justin did a fine job of keeping me up to daye on the loan process.

(1) (0)
Was this review helpful? No Yes

Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: DontUseRoyal
Ohio

Reviewed On: April 19, 2012

Loan Request: April 18, 2012

Rude, Arrogant, Harrassing

Chris Schultz from Royal United spent a lot of time with me up front, but threatened to drop the offer when I wasn't ready to turn over my credit card number. He would not disclose the interest rate on the three loans he offered me, until I "picked one." And he was hesitant to give me a day to think it over and discuss it with my spouse. Then when I informed him that I went with a different lender, he continued to call and email me, explaining that only HE had the expertise to decide what was the "right" offer for me to take. AVOID THIS COMPANY at all costs unless you want high pressure salespeople who won't take no for an answer.

(4) (1)
Was this review helpful? No Yes

Royal United Mortgage Response

At Royal United Mortgage, our goal is to provide you with an informed choice of financial solutions that will help you build a better life. In reviewing this particular case, we were able to make contact with the client within 5 minutes of completing her online application. After speaking with her about her goals, we presented her with 3 customized loan options to choose from. Upon reviewing the options, the client asked for a day to discuss the information with her spouse. Within 3 hours, she sent an email stating that she would be proceeding with another company and we have not been able to speak to her since. As a national mortgage banker, Royal United Mortgage has access to the best products and pricing in the industry. Customer service is our top priority as you can see with our many positive reviews regarding this.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Happyloans
bolivar, mo

Reviewed On: April 19, 2012

Loan Request: March 14, 2012

Great Job!

I was very satisfied with the overall ease of doing business with my agent. I would recomend him to anyone needing to go through a loan process.

(0) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Josh777
Missouri

Reviewed On: April 19, 2012

Loan Request: November 9, 2009

Michael Lafferty

Michael Lafferty was there from start to closing on my home loan, Mr Lafferty was very professional and knew very much about the loan process and he was there with any help I needed. There were a few bumps but Mr Lafferty helped me get through them very quickly . I am giving Mr Lafferty an excellent review for the work he has done. Mr GC PS good job Michael

(0) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: mmd1972
Harlingen, TX

Reviewed On: April 18, 2012

Loan Request: March 8, 2012

royal treatment

Jeremy Cooley from Royal United Mortgage went above and beyond my expectations in helping me to refinance my first mortgage, which was a t 7% and had a nasty balloon note at the end. Now I have a 3.5% apr and no balloon and will pay off in 20 instead of 30 years. Jeremy did an excellent job, I'm sure mine was not the easiest refi by a long shot, but even after changing things around a FEW times, he got it done. Very satisfied customer, thanx Jeremy.

(0) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Russell
Seattle, WA

Reviewed On: April 12, 2012

Loan Request: March 29, 2012

Easy Application

Royal United Mortgage LLC is a great company to do business with. Nick explaned every step of this process and helped when there were any problems. Nick went out of his way to ensure our application and loan request was correct, accurate, and had every possiblity of bring accepted. I am pleased to recommend this company to anyone or everyone and expceially to let them know about the employee's.

(1) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Veronica
TEXAS

Reviewed On: April 12, 2012

Loan Request: February 2, 2012

AWESOME JOB

Let me start by saying what a great experience we had with Royal United Mortgage. Mr. Etienne Lacy was a great person to work with and his knowledge and expertise helped us get the best deal for our refinance loan. He promptly returned my calls and answered my questions without hesistation. If I had to do this all over again I would definitely go back and ask for Mr. Lacy. I will be recommending him highly to my friends and family. THANK YOU!

(0) (0)
Was this review helpful? No Yes

Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: jyrchtr1
Huntsville, AL

Reviewed On: April 11, 2012

Loan Request: March 26, 2012

Rude Awakening

It's may be the norm or common practice now but I got a rude awakening when my appraisal was done. I was only trying to refinance for the amount of my mortgage. Just to get a lower rate and payment. I am not in danger of foreclosure. After I paid the fee for the appraisal and the appraisal came back I was told I would have to make improvements to the inside of the house to be able to refinance. The estimate was $4000. I was not trying to cash out any money and I don't have the cash to make the improvements they requested. So all their work and mine was for nothing. Very bad feeling.

(0) (0)
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Royal United Mortgage Response

At Royal United Mortgage, our goal is to provide our clients with an informed choice of financial solutions that will help them build a better life. In our initial conversation with a client, we rely on the information provided from the client in order to offer them the best solutions for their individual need. In reviewing this particular case the problem with fulfilling the loan came down to the condition of property the client owned. Once the property was appraised, it was clear that the initial information provided by the client was inaccurate. The great news is that we do have loan products available for this client after they make some easy repairs to the property. For Royal United Mortgage, making a difference in the lives of the customers and communities we serve is our top priority. Our track record over time has proven this to be true.


Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: eamartinez
Whittier, CA

Reviewed On: April 11, 2012

Loan Request: March 3, 2012

Great Experince

Royal United Mortgage was a great company to work with. Kristy Storm was great and always willing to help throughout the whole mortgage. They saved us a lot of money on our new loan and credit payoffs. Thank you

(0) (0)
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Overall Rating
1 out of 5

Rate
1

Fees & Costs
1

Responsiveness
1

Customer Service
1

By: Texas101
Texas

Reviewed On: April 9, 2012

Loan Request: March 7, 2012

No Counter Offers

From first day the assoicate of the lending company was johnny on the spot. He spoke of how there was no problem to getting a loan, that he had sent it through his underwiters the first day. We were to close on the 15th day and then the trouble began, the appraiser wasn't able to perform it, then the underwriters held it up, then when we were to close, no word from anyone and when we inquired about it, it was denied and no counter offer was offered. Who does not offer a counter offer? The associate didn't even try to counter offer it. So, it tells me when the associate dont get their hiked up commission, to bad for the client.

(1) (2)
Was this review helpful? No Yes

Royal United Mortgage Response

At Royal United Mortgage, our goal is to provide our clients with an informed choice of financial solutions that will help them build a better life. In our initial conversation with a client, we rely on the information provided from the client in order to offer them the best solutions for their individual need. In reviewing this particular case the problem with fulfilling the loan came down to the type of property the client owned. Once the property was appraised, it was clear that the initial information provided by the client was inaccurate. Unfortunately, there were no products available for the unique circumstances related to the clients property therefore no counter offer was able to be made. For Royal United Mortgage, making a difference in the lives of the customers and communities we serve is our top priority. Our track record over time has proven this to be true.


Who is Royal United Mortgage?

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the c...

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

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