WestStar Mortgage, Inc. Ratings & Reviews

4.7 of 5 Stars | 56 Reviews
Rate
4.7

Fees & Costs
4.6

Responsiveness
4.7

Customer Service
4.7

98% of customers would recommend this lender. (54 out of 55)

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1 - 10 of 55 of WestStar Mortgage, Inc. Reviews
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: happyfirsttimer
Washington, DC

Reviewed On: December 17, 2011

Loan Request: March 14, 2011

Loan Closed On: August 3, 2011

Jim Duncan is the reason I'm a homeowner!

As a first time homebuyer, I was nervous about the process of securing a mortgage. Jim Duncan contacted me soon after I submitted my inquiry on Lending Tree. He walked me through all the rates and was extremely helpful on that first call. I chose Jim and WestStar and it was the best decision I've ever made. For reasons beyond his or my control, my homebuying experience literally had me in tears at one point. Jim not only acted as an intermediary between feuding real estate agents, he literally drove from Woodbridge to DC during the morning rush hour to deliver paperwork. To say he went above and beyond what could be expected of a mortgage broker doesn't do him justice. I literally would not be living in my home right now if it weren't for him. Thank you Jim!

(1) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: SuperG
Ellicott City, MD

Reviewed On: September 8, 2011

Loan Request: November 8, 2010

Loan Closed On: September 6, 2011

Worth the Wait

I originally looked to refinance back in November 2010 and submitted my lending tree application. Within 10 minutes I got a call and email from Mike Peoples at WestStar with an offer. I also received another 4 offers within the next 24 hours. It took me a few days to do my due diligence and compare offers and companies and found WestStar's rates and fees to be at least equal to the best of the offers I got and that I liked Mike's low pressure approach the best. Unfortunately by the time I made my decision to go with WestStar rates were on the rise and I decided to hold off. I really like WestStar's rate tracker which I began receiving daily by email. Once rates began falling again this August I contacted Mike and got a rate even better than what I missed last November. Mike was always responsive to my questions and was never pushy which was very important to me and a major reason I went with WestStar. The closing was also very easy and took only about two weeks from locking in. I highly recommend Mike Peoples and Weststar. The daily rate tracker is a great feature as well.

(5) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Fred25
TX

Reviewed On: August 31, 2011

Loan Request: May 12, 2011

Loan Closed On: August 3, 2011

Very Supportive

We worked with Josh Fenster on the purchase of our home. He was available 24/7 to answer any questions that we had and explained each step of the process in detail. If a problem came up then he stayed on top of it until it was resolved. Evan Pruzan was also very helpful in keeping us up-to-date on our loan. We felt like we were part of a team working together. I know we made the best choice when we decided to use WestStar for our loan.

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Overall Rating
3 out of 5

Rate
3

Fees & Costs
3

Responsiveness
3

Customer Service
3

By: Alorial
Baltimore, MD

Reviewed On: August 18, 2011

Loan Request: May 1, 2011

Loan Closed On: July 5, 2011

Service peaked early

My experience with WestStar started out beautifully. I got a prompt call after my loan request and my loan officer provided a detailed explanation of the loan worksheet that he prepared for me (the worksheet was done the day after my loan request.) I was shown how different rates would affect my payments, along with the amounts of interest and estimated taxes that I would pay over the life of the loan. This was all very valuable information in my loan decision, and I was glad to have everything explained clearly. After the initial contact (once I had put in my formal application and paid for the appraisal) things became more disorganized. WestStar does all of their documentation electronically, which I definitely liked. However, there were some pieces of information I had to submit several times to different people working on my loan (even though I supposedly had a file on their server with all of the information I submitted in it), and there were several mistakes on my loan application that took days to resolve. Their loan application system will not let you read beyond a page until you sign it, so we would discover an error on one page, ask for a correction, and then discover another error on the next page only to repeat the process. Each error took about a day to correct, so a process that should have taken 30 minutes took 2-3 days. Very unprofessional, as far as I'm concerned. I knew going in that West Star is a mortgage broker, but in case you are not familiar with this, be aware that your loan will be sold shortly after you close. I only paid one payment to WestStar, and my loan is now in the hands of another lender. I don't have a problem with this practice at all, just want people to have the information so they can make their own decisions. Overall, I was left with an average impression of WestStar, and think that for another $200 in closing costs I could have worked with my bank and had a little more peace of mind during the process and a bit more professionalism. If you want to save money, they offer very low origination fees, just know that you get what you pay for.

(12) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: knort
Jacksonville, FL

Reviewed On: July 22, 2011

Loan Request: June 10, 2011

Loan Closed On: July 5, 2011

Excellent Service

I was very impressed with the fast response from this company and the agent I worked with Evan Pruzan was very knowledgeable, worked quickly and efficiently to accomadate my schedule and get me the best rate available.

(1) (1)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Spockie
Ashburn, VA

Reviewed On: July 7, 2011

Loan Request: May 9, 2011

Loan Closed On: July 5, 2011

Awesome Experience

Weststar Mortgage was an outstanding company to work with and closed my mortgage in an outstanding 20 days. The people I worked with (James and Brandon) were highly professional, compassionate, and extremely helpful. I strongly recommend Weststar Mortgage for your mortgage needs

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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: dkjsk
New York, NY

Reviewed On: June 25, 2011

Loan Request: April 28, 2011

Very Pleased

After reaching the point of complete frustration with Wells Fargo, I decided to switch to WestStar Mortgage two weeks before lending confirmation was needed. From the beginning James Minteer was understanding, responsive and committed to the challenge of securing my funding in such a tight timeframe. His customer service was superior and demeanor calm as he walked me through process and assured me we would meet deadlines. I cant say enough about Jim as he made this process what it should be...smooth and simple. Very grateful to the WestStar team.

(1) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Boatchuck
Virginia Beach, VA

Reviewed On: June 15, 2011

Loan Request: March 19, 2011

Loan Closed On: June 3, 2011

Bob Hume and WestStar Team

From the initial contact with Bob I knew that I had found the team that I wanted to deal with for my home purchase. As a first time buyer Bob took the time to explain in layman's terms everything that was required to process the application. Bob and the rest of the WestStar Team walked me all through the process from application to closing. Being in the military and utilizing a VA loan some lenders seemed less than interested, but Bob worked diligently to ensure that I got the best available loan rate. Any time I called I was able to speak directly with him and if he was unavailable he would return my call in a very short time. If you are a service member and looking for a lender that will work for you look no further than Bob Hume and WestStar. Thankfully Yours, Very Satisfied Home Owner.

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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: Simon
Manassas Va

Reviewed On: June 9, 2011

Loan Request: April 5, 2011

Loan Closed On: June 3, 2011

Great Service

Bob Hume is an outstanding person to work with no matter how many questions I had or how late it was between the time zones he made sure to either take the time and explain things or would call me back as soon as possible

(0) (0)
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Overall Rating
5 out of 5

Rate
5

Fees & Costs
5

Responsiveness
5

Customer Service
5

By: AJW1
Washington DC

Reviewed On: June 8, 2011

Loan Request: November 11, 2010

Loan Closed On: June 3, 2011

Thanks to Rick and Weststar

I've never had an expierience with a product or service that was ever worth my time to review but after the last 3+ months of working with Rick Frantz and Weststar Mortgage, I had no other choice but to sing his praise. From the minute I first spoke with him he was attentive and took his time explaining all the ins and outs of the mortgage process. This was the first time a lender or broker took the time to do this in such great detail. He was never too busy to take my calls to answer my quick questions and I very rarely had to leave a message during work hours and beyond. I believe he worked hard for me and treated me as if I was his only client, although I know that was not true. Any first time homebuyer (or any homebuyer) that has questions and wants straight answers they can understand, I highly recommend Rick and the people of Weststar. You won't find anyone better!!!

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Who is WestStar Mortgage, Inc.?

WestStar Mortgage Inc. (WestStar) is a privately held residential mortgage banking company with headquarters in the Washington, DC metropolitan suburb of Woodbridge, VA. It specializes in retail and wholesale lending, originating primarily FNMA, FHLMC and GNMA loans to be sold on a servicing released basis. WestStar is structured as a Sub-Chapter ...

WestStar Mortgage Inc. (WestStar) is a privately held residential mortgage banking company with headquarters in the Washington, DC metropolitan suburb of Woodbridge, VA. It specializes in retail and wholesale lending, originating primarily FNMA, FHLMC and GNMA loans to be sold on a servicing released basis. WestStar is structured as a Sub-Chapter S Corporation. There are two principal owners currently, both of whom are active in the business. The firm was chartered on June 19, 2000 as the result of the consolidation of an existing mortgage brokerage joining together with an experienced leadership team coming from a large independent mortgage lender. As of April 2008, WestStar employed approximately 430 people located in its main corporate offices and in 70 Branch Offices.

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