Lender Ratings & Reviews

Honest Feedback from customers like you

  • (4.8 of 5) 291 Reviews
    from Georgetown, KY - September, 2018

    "Fast and easy, they work hard to find you the best deals"

  • (4.2 of 5) 324 Reviews
    from Atlanta, GA - September, 2018

    "Dustin Thomas was very helpful and was very attentive to my concerns. Mr. Thomas responded in a timely fashion to all my questions via email and telephone conversations. I would highly recommend his service. Thanks Dustin"

  • (4.7 of 5) 191 Reviews
    from Louisville, KY - September, 2018

    "I am thankful for Carvana's limited warranty on all mechanical assemblies for 100 days, or for 4,189 miles, whichever expires first. I drove my car 1 day after purchase before the check engine light came on in addition to a service message appearing stating service was 45 days past due. Not a great first impression but I planed to have the vehicle looked at by a mecha nic anyway. The past due service and faulty part were covered by the limited warranty so I was really only inconvenienced by the 5 days excluding the weekend my vehicle remained in the shop. Luckily, I still had access to another vehicle so I was not left carless. I do feel that every time I spoke to a Carvana representative they were polite and helpful. I did experience difficulties before I even purchased the vehicle with the link I was emailed to continue the purchase process. This problem required me to be on the phone with Carvana for several hours in order to complete the purchase. Again the customer service was excellent despite the inconvenience of being on the phone for several hours. I purchased the vehicle for a fair price and didn't have to deal with added fees associated with dealerships. The vehicle arrived on time and was delivered right to my driveway. Cosmetically the vehicle arrived in great shape and as pictured online. Eventually the vehicle was in perfect condition mechanically. To credit Carvana about the past due service I will say that Carvana is not equipped to completely service the still under manufacture warranty Mercedes Benz I purchased. Basically, if you are willing to accept the technical difficulty risk associated with purchasing a vehicle completely online, understand your vehicle may have undergone limited maintenance and can deal with the potential your vehicle will be in the shop for a extended period of time just after purchasing it I would recommend Carvana. I experienced both pros and cons. Despite the cons I would purchase another vehicle from Carvana thanks to the limited warranty, convenience of online purchase, home delivery, and vehicle quality."... Read More

  • (4.9 of 5) 58 Reviews
    from Lubbock, TX - September, 2018

    "Customer service was great! Couldn't ask for better."

  • NMLS ID: 1003417
    (4.4 of 5) 564 Reviews
    from Prairie Grove, AR - September, 2018

    "Very quick to reply, very friendly and knowledgeable. I felt very comfortable with my dealings with them. "

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  • (4.9 of 5) 358 Reviews
    from Lompoc, CA - August, 2018

    "Steven Paine at RefiJet was able to find a lender willing to refinance my car loan at a reasonable rate when others were not. He was sensitive to my financial goals and didn't try to push me into other directions or options. My overall experience with RefiJet probably rates closer to 4.5 out of 5 but that isn't an option.I was satisfied with the experience."

  • (4.5 of 5) 130 Reviews
    from West Des Moines, IA - September, 2018

    "From the moment i entered my information on lendingtree and got some preliminary offers, Autopay was the one that stood out with the best rate and terms. When they called to move forward, I spoke with Derek, who was nothing less than professional while also being extremely personable. He took the time to understand my situation and what is important to me, while also effectively communicating the upsides/downsides I might not have been considering. He was patient, flexible, and knowledgable. Ultimately, I am deciding not to refinance my auto loan, but Derek was respectful and helpful every step of the way. I'm so glad he was my consultant through Autopay"... Read More

  • from Atlanta, GA - September, 2018

    "This Auto loan was quick and easy. Decision was almost instantly. The best of all it was all done online. I had the loan amount deposited into my personal checking account and went and found the car I wanted and was able to negotiate better with the dealership. I would definitely use LightStream again."

  • NMLS ID: 453156
    (4.4 of 5) 4046 Reviews
    from Cottage Grove, WI - September, 2018

    "Working with Capital One was the easiest process ever!!"

  • (4.7 of 5) 28 Reviews
    from North Reading, MA - July, 2018

    "Great experience with Hal. Answered all my question and was able to quickly complete everything now i'm enjoying my new Camper. Thanks again."

  • NMLS ID: 4239
    (3.7 of 5) 1407 Reviews
    from Lagrange, GA - August, 2018

    "I was approved for (3) loans for a vehicle purchase with no problems on my first and only apply. Customer Service Representative Sharon was pleasant and a great help. I the option of choosing the loan that suits me as well as accept the loan at a lower amount. No pressure or hassel to accept the loan."

  • NMLS ID: 643121
    (4.2 of 5) 116 Reviews
    from Davenport, FL - July, 2018

    "They were excellent from start to finish. The process was fast and they guide you through the process every step of the way, "

  • (5 of 5) 4 Reviews
    from Pueblo, CO - August, 2018

    "Thank you Ruphay for helping us get our car and motorcycle refinanced. You went above and beyond for us. I will be recommending you to friends and family. You are a true asset to LendingTree, LLC. "

  • (2.3 of 5) 3 Reviews
    from Pequea, PA - August, 2018

    "After reading reviews, I was skeptical of the process! However, our experience was outstanding! We got approved for a boat loan and Krystaynn was extremely helpful and very responsive in emails and phone calls. She kept us updated on the status of the loan throughout the entire process! After having our boat surveyed, we had a few mechanical issues that needed add ressed. Krystalynn continued to keep in contact throughout to be sure we stayed on top of things to keep the loan process moving forward. Once we were ready, the loan docs were sent out via priority overnight mail. We went to a notary and signed docs and returned them in priority overnight mailer. The following day, the loan was cleared and funds were disbursed! Excellent customer service and would highly recommend them for your boat loan needs!"... Read More

  • (5 of 5) 1 Review
    from Los Angeles, CA - September, 2018

    "It was the easiest car buying experience, the whole process at the dealership was 2 hours from arrival to driving off the lot. Excellent customer service and follow up."