Lender Ratings & Reviews

Honest Feedback from customers like you

  • (5 of 5) 1 Review
    from Los Angeles, CA - September, 2018

    "It was the easiest car buying experience, the whole process at the dealership was 2 hours from arrival to driving off the lot. Excellent customer service and follow up."

  • (5 of 5) 4 Reviews
    from Pueblo, CO - August, 2018

    "Thank you Ruphay for helping us get our car and motorcycle refinanced. You went above and beyond for us. I will be recommending you to friends and family. You are a true asset to LendingTree, LLC. "

  • from Loganville, GA - May, 2018

    "I had a very seamless experience. I would recommend New Roads Auto Loans for people who are trying to re-establish there credit. Lisa Argon and Iris Amaya-Lopez provided A++ service."

  • (5 of 5) 2 Reviews
    from Fresno, CA - April, 2018

    "Understanding will work with you"

  • (4.9 of 5) 358 Reviews
    from Lompoc, CA - August, 2018

    "Steven Paine at RefiJet was able to find a lender willing to refinance my car loan at a reasonable rate when others were not. He was sensitive to my financial goals and didn't try to push me into other directions or options. My overall experience with RefiJet probably rates closer to 4.5 out of 5 but that isn't an option.I was satisfied with the experience."

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  • (4.9 of 5) 56 Reviews
    from Phoenix, AZ - September, 2018

    "Allison walked me thru everything and explained the process. I was unsure of using Lending Tree, but when all is said and done, it was a great process. Thank you!"

  • (4.8 of 5) 290 Reviews
    from Mckinney, TX - September, 2018

    "Started the lease buyouts for our two vehicles in January 2018 with Auto Approve, and of of today(9/14/2018) we are still not done!. We have been asked to sign the same power of attorney documents at least three times, along with other misc. documents they forgot to include in the original loan package. We have had to provide copies of our drivers licenses, Proof of i nsurance and Registration for the vehicles multiple times, even though it is all current. We have dealt with at least 6 different people and as of today are still being told there are more things needed. This has been the most backwards, inefficient experience I've had with anything lending related."... Read More

  • (4.8 of 5) 25 Reviews
    from Pittsburgh, PA - May, 2018

    "Let’s get to the POINT. DO NOT BUY A CAR FROM THEM! JD Byrider sold me a LEMON. The car has died multiple times since I purchased it, but now it has been dead for 3 months. CNAC is the company that finances the cars, and I refused to pay another cent for this LEMON. JD/CNAC wants the car back so they can attempt to resell it to another unfortunate person. READ BELOW F OR DETAILS. JD byrider location: 7200 McKnight Rd, Pittsburgh PA 15237 Agent: Lana Smithbower Car: Ford Taurus/ 2005 Total paid: $9897.36 Remaining balance: $5233.45 Current Value (KBB): $535- $2,006 Or $1,271 if sold to a private vendor I REPEAT, THE CAR IS DEAD SO IT’S NOT EVEN WORTH $1,271 I purchased this car late November 2015 (within the last few days of the month). I left the JD Byrider around 7 pm and the first thing I noticed was how dimmed the lights were. I could barely see in front of the car. THAT SHOULD HAVE BEEN A RED FLAG but I was 22 years old and it was my first car. The next morning the car would not start. I guess it was a battery problem. I should’ve returned it, but my coworker gave me a jump so I just wrote it off. 2 MONTHS LATER Jan 2016 the car started randomly shutting off (Especially when I stopped at red lights). Since I bought this car I’ve had it jumped multiple times, 5 times (that I remember). Issues During the 1st and 2nd winters (12/2015-3/2016 & 11/2016-3/2017). 1. The rear defroster didn’t work, and I barely could see out the back window 2. There was a gasket leak in the front driver foot well o Causing the driver’s side floor to be wet (also wet when it rains during the spring) o The moisture from the gasket leak would cause ALL the windows to randomly fog while driving (NOT SAFE/ AND VERY SCARY) May 1st 2017 I finally replaced the exhaust pipe- (car was making a crazy sound when I pressed the gas) 3. Apparently this pipe was cracked and developed to a hole by the time I noticed it o Piped would have ripped off while driving if NOT TREATED o It was the Cat back exhaust July 31 2017 the transmission went- 4. The first shop I had it towed to said “it would be a waste of his time to work on, b/c it wasn’t worth it” 5. I paid to get it towed elsewhere and had it replaced there These are some of the MAJOR problems I had with this LEMON. But there are more OOP cost not listed. Total OOP COST: $2,737.15 (WHICH IS MORE THAN THE CAR IS WORTH!) I HAVE RECEIPTS OF ALL THE OOP COST AND WILL GLADLY SHARE WITH JD/CNAC if they would like. DO NOT BUY FROM THEM. This was my first car, and that is the only reason I worked so hard at maintaining it. I worked 4 different jobs (at the same time) during the time I’ve had this car. So arguing with CNAC/JD was not my mindset. But IM OVER THIS CAR. AND I REFUSE TO PAY THEM ANOTHER DIME! "... Read More

  • (4.7 of 5) 190 Reviews
    from Somerset, MA - September, 2018

    "We really enjoyed the entire experience - no hassle, no fuss and no problems."

  • NMLS ID: 539379
    (4.7 of 5) 12 Reviews
    from Alpharetta, GA - March, 2018

    "Mershon McNair went above and beyond to help us close our car loan quickly. We were searching for a specific car with specific options and when we found one out of state and negotiated the price, it was a Friday afternoon before I got started on the loan process. Due to some extenuating circumstances and our own very tight schedules, we really wanted to pick up the car on Monday morning - out of state. That left very little time to process the loan and I was frankly skeptical we could pull it off. The loan process involved people in three states to get everything signed. Mershon shepherded everything through seamlessly, even finishing things up Saturday morning on his day off so I could pick up the check at a nearby branch by lunchtime Saturday and be on the road to get the car out of state. From our first contact to check in hand was less than 24 hours and very much appreciated as it saved our schedules for the week and ensured that we got the exact car we wanted at a great price. I was so impressed with Mershon's professionalism and ability to get the job done in such a tight turnaround. And the rate was great - better than the dealer or other options we had. Thank you so much Mershon"... Read More

  • (4.7 of 5) 27 Reviews
    from Mesa, AZ - May, 2018

    "They couldn't find my information when I called and I had to resubmit my request. At this point they revoked their offer and wasted my time. Will not use them in the future."

  • (4.7 of 5) 13 Reviews
    from Saugerties, NY - March, 2018

    "Everything was going perfect till they called me up and told me that they can't do out of NY state sales. So I couldn't buy my car that I had looked for 2 months and I talked them to my price and gave springboard am out info just to say they don't do out of NY state. NO WHERE ON LENDING TREE OR SPRINGBOARD SITE SAYS NY ONLY. SO I AM EXTREMELY DISSAPOINTED"

  • (4.7 of 5) 28 Reviews
    from North Reading, MA - July, 2018

    "Great experience with Hal. Answered all my question and was able to quickly complete everything now i'm enjoying my new Camper. Thanks again."

  • (4.5 of 5) 130 Reviews
    from West Des Moines, IA - September, 2018

    "From the moment i entered my information on lendingtree and got some preliminary offers, Autopay was the one that stood out with the best rate and terms. When they called to move forward, I spoke with Derek, who was nothing less than professional while also being extremely personable. He took the time to understand my situation and what is important to me, while also effectively communicating the upsides/downsides I might not have been considering. He was patient, flexible, and knowledgable. Ultimately, I am deciding not to refinance my auto loan, but Derek was respectful and helpful every step of the way. I'm so glad he was my consultant through Autopay"... Read More

  • NMLS ID: 1003417
    (4.4 of 5) 562 Reviews
    from Long Beach, CA - September, 2018

    "I had a good experience. Communication could have been better. Nobody let me know in time,so I sent payment to the old finance company!! So I didnt get to skip a payment!!"