Lender Ratings & Reviews

Honest Feedback from customers like you

  • (5 of 5) 1 Review
    from Los Angeles, CA - September, 2018

    "It was the easiest car buying experience, the whole process at the dealership was 2 hours from arrival to driving off the lot. Excellent customer service and follow up."

  • (5 of 5) 4 Reviews
    from Pueblo, CO - August, 2018

    "Thank you Ruphay for helping us get our car and motorcycle refinanced. You went above and beyond for us. I will be recommending you to friends and family. You are a true asset to LendingTree, LLC. "

  • from Loganville, GA - May, 2018

    "I had a very seamless experience. I would recommend New Roads Auto Loans for people who are trying to re-establish there credit. Lisa Argon and Iris Amaya-Lopez provided A++ service."

  • (5 of 5) 2 Reviews
    from Fresno, CA - April, 2018

    "Understanding will work with you"

  • (4.9 of 5) 25 Reviews
    from Bethany, OK - October, 2018

    "Pushy people and cars are way over priced "

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  • (4.9 of 5) 439 Reviews
    from New Iberia, LA - December, 2018

    "Representative Jeff did a great job assisting me in refinancing my auto loan and got me the best rates available. Any question I had for him was answered and the process moved very quickly. Highly recommend anyone looking to refinance to give them a call and ask for Jeff. Great customer service skills. Thx"

  • (4.9 of 5) 76 Reviews
    from Waitsfield, VT - December, 2018

    "Tom was a wonderful help; quick to respond, documents were clearly explained. I was really very impressed with his services. This is how I imagine all loans should be processed."

  • (4.8 of 5) 25 Reviews
    from Pittsburgh, PA - May, 2018

    "Let’s get to the POINT. DO NOT BUY A CAR FROM THEM! JD Byrider sold me a LEMON. The car has died multiple times since I purchased it, but now it has been dead for 3 months. CNAC is the company that finances the cars, and I refused to pay another cent for this LEMON. JD/CNAC wants the car back so they can attempt to resell it to another unfortunate person. READ BELOW F OR DETAILS. JD byrider location: 7200 McKnight Rd, Pittsburgh PA 15237 Agent: Lana Smithbower Car: Ford Taurus/ 2005 Total paid: $9897.36 Remaining balance: $5233.45 Current Value (KBB): $535- $2,006 Or $1,271 if sold to a private vendor I REPEAT, THE CAR IS DEAD SO IT’S NOT EVEN WORTH $1,271 I purchased this car late November 2015 (within the last few days of the month). I left the JD Byrider around 7 pm and the first thing I noticed was how dimmed the lights were. I could barely see in front of the car. THAT SHOULD HAVE BEEN A RED FLAG but I was 22 years old and it was my first car. The next morning the car would not start. I guess it was a battery problem. I should’ve returned it, but my coworker gave me a jump so I just wrote it off. 2 MONTHS LATER Jan 2016 the car started randomly shutting off (Especially when I stopped at red lights). Since I bought this car I’ve had it jumped multiple times, 5 times (that I remember). Issues During the 1st and 2nd winters (12/2015-3/2016 & 11/2016-3/2017). 1. The rear defroster didn’t work, and I barely could see out the back window 2. There was a gasket leak in the front driver foot well o Causing the driver’s side floor to be wet (also wet when it rains during the spring) o The moisture from the gasket leak would cause ALL the windows to randomly fog while driving (NOT SAFE/ AND VERY SCARY) May 1st 2017 I finally replaced the exhaust pipe- (car was making a crazy sound when I pressed the gas) 3. Apparently this pipe was cracked and developed to a hole by the time I noticed it o Piped would have ripped off while driving if NOT TREATED o It was the Cat back exhaust July 31 2017 the transmission went- 4. The first shop I had it towed to said “it would be a waste of his time to work on, b/c it wasn’t worth it” 5. I paid to get it towed elsewhere and had it replaced there These are some of the MAJOR problems I had with this LEMON. But there are more OOP cost not listed. Total OOP COST: $2,737.15 (WHICH IS MORE THAN THE CAR IS WORTH!) I HAVE RECEIPTS OF ALL THE OOP COST AND WILL GLADLY SHARE WITH JD/CNAC if they would like. DO NOT BUY FROM THEM. This was my first car, and that is the only reason I worked so hard at maintaining it. I worked 4 different jobs (at the same time) during the time I’ve had this car. So arguing with CNAC/JD was not my mindset. But IM OVER THIS CAR. AND I REFUSE TO PAY THEM ANOTHER DIME! "... Read More

  • (4.8 of 5) 383 Reviews
    from Danville, IL - December, 2018

    "Was very easy and simple process to use auto approve to refinance. Im not sure if their fee was high or low because i had nothing to compare it to, but fee was added to loan so it was nothing out of pocket. I have no complaints about the service they provided."

  • (4.7 of 5) 27 Reviews
    from Punxsutawney, PA - October, 2018

    "Amanda was very helpful and made the transaction seamless. I would use this company again!"

  • (4.7 of 5) 226 Reviews
    from Stow, OH - December, 2018

    "I have had the most amazing experience with Carvana. I’ve bought two cars before, as a minor, so this was my first experience buying a car completely on my own. I didn’t neee any help from anyone else, everything is laid out straight up and 100% honest with Carvana. I could not have asked for an easier process. I am in love with my new vehicle! The quality of my 2015 VW Jetta when it arrived was impeccable. My parents are jealous of their 20 year old dayghter’s car! Thanks so much for everything!"... Read More

  • (4.7 of 5) 27 Reviews
    from Mesa, AZ - May, 2018

    "They couldn't find my information when I called and I had to resubmit my request. At this point they revoked their offer and wasted my time. Will not use them in the future."

  • (4.7 of 5) 13 Reviews
    from Saugerties, NY - March, 2018

    "Everything was going perfect till they called me up and told me that they can't do out of NY state sales. So I couldn't buy my car that I had looked for 2 months and I talked them to my price and gave springboard am out info just to say they don't do out of NY state. NO WHERE ON LENDING TREE OR SPRINGBOARD SITE SAYS NY ONLY. SO I AM EXTREMELY DISSAPOINTED"

  • NMLS ID: 453156
    (4.7 of 5) 25 Reviews
    from Crown Point, IN - November, 2018

    "Worked out perfectly! They had everything processed and wrapped up fast! Extremely professional! I’m very happy with my decision."

  • (4.6 of 5) 29 Reviews
    from Rockville, VA - November, 2018

    "Contacted "Boatloan.com" by phone, the person that answered was quite short & curt, seemed to either not know, or not want to answer my questions. The questions were regard to shortening the loan term & if there would be a rate reduction, for shorter terms. He takes my phone number, & told me another fellow, forget his name, would contact me shortly.....well it has been 3 days, and no contact. We have outstanding credit, & for them, this would have been an easy loan ! Customer service must NOT be on the top of their list! It is sad, that, as a potential customer, that took the time to go through an application process, with excellent credit, that wanted to repay the potential loan in a shorter amount of time, is not worthy of a return phone call! I CANNOT RECOMMEND Boatloan.com as a financing source for your loan needs"... Read More