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What Airlines Are Not Bookable via the Chase Ultimate Rewards Site and How to Book Them

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One of the biggest benefits of having the Chase Sapphire Preferred® Card or the Chase Sapphire Reserve® in your wallet is having two ways to use points to book airline flights.

The first is transferring the Chase points you earn on those cards to the loyalty programs of nine airline partners and redeeming them for flights. The second is using your points on the Chase Ultimate Rewards® website to book flights directly, without award travel restrictions.

Points go further on the Chase Ultimate Rewards website since you receive 25% to 50% more value with the Chase Sapphire Preferred® Card and the Chase Sapphire Reserve®, respectively. Simply pay for flights with points. The number needed is determined by the cash cost of a ticket.

However, there is a catch — the Chase Ultimate Rewards website doesn’t show all airlines available for bookings. Large global airlines such as Delta, Lufthansa, and Cathay Pacific are no problem and easily bookable.

The problem is with low-cost carriers, such as Southwest Airlines and Ryanair, which don’t have traditional reservation agreements with the big travel networks. So their flights don’t show up on the Chase Ultimate Rewards website.

Some airlines, including Southwest, Allegiant Air and Norwegian, allow you to book flights using your Chase Ultimate Rewards points by calling 866-951-6592. But others have no ties at all to the Chase travel center, and it’s not all clearly labeled online. The chart below outlines the rules on top low-cost carriers around the world.

Note This information could change anytime, so call the travel center to check if an airline has been added.
Low-cost airlines around the world
Visible on Chase site? Bookable by phone?
Southwest Airlines No Yes
Ryanair No No
easyJet No No
Air Asia No No
Lion Air No No
Gol No Yes
JetBlue Airways Yes Yes
IndiGo No No
Norwegian No Yes
Pegasus Yes Yes
WestJet Yes Yes
Wizz Air No No
Cebu Pacific No No
Spirit Airlines Yes Yes
SpiceJet No No
Allegiant Air No Yes
flydubai No No
flybe No No
Volaris No No
Interjet No No

How to book those unbookable airlines

For airlines that aren’t bookable directly via Chase — either by phone or on the Ultimate Rewards website — there is another way to redeem points for flights. Use your Chase card to book a flight on your airline of choice, then redeem the points you earn on it as a statement credit to offset your purchase.

The only catch is when you redeem your points for a statement credit, you lose the more value received on points when you redeem them for travel on the Chase Sapphire Preferred® Card and the Chase Sapphire Reserve®.

With the Chase Sapphire Preferred® Card, every 10,000 points is worth $125 toward travel purchases when travel booked on the Chase Ultimate Rewards website, while with the Chase Sapphire Reserve® every 10,000 points is worth $150. The statement credit is only worth $100 on both for 10,000 points.

Redeeming your points for a statement credit isn’t the greatest deal. In a perfect world, it would be better if more airlines were bookable via Chase, allowing you to get more value for them when using the Chase Sapphire Preferred® Card or the Chase Sapphire Reserve®.

However, the statement credit is a viable fallback if your chosen airline isn’t available on the Chase Ultimate Rewards website.