Credit CardsPrivate: Credit Cards > Travel
How Does LendingTree Get Paid?
| Advertising Disclosure

How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appears on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

Advertising Disclosure

LendingTree is an advertising-supported comparison service. The site features products from our partners as well as institutions which are not advertising partners. While we make an effort to include the best deals available to the general public, we make no warranty that such information represents all available products.

Getting Proof For a Trip Delay or Cancellation Coverage Claim

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It may not have been reviewed, approved or otherwise endorsed by the credit card issuer. This site may be compensated through a credit card issuer partnership.

No one is happy when their flight experiences a long delay or is even canceled. Each airline outlines on its website how it handles these events with its contract of carriage. Resolution depends on whether the delay or cancellation was in the airline’s control.

But if you have a credit card that comes with trip delay or trip cancelation coverage, you could be covered no matter the circumstances of either event. We’ll show you how to get the proof you need for the top six U.S. airlines to submit a claim for a trip delay or cancellation.

Once you have that in hand, we’ll outline what credit card trip delay or cancelation insurance will — and won’t — cover.

Get proof from the airlines

You can’t file a claim with your credit card company without proof of a flight delay or cancellation. Each of the top U.S. airlines has different policies that will help you get it.

American Airlines

For American Airlines, fill out this online form to request a verification letter be sent to you. Have your flight date and personal information, and it’ll look up the records to back you up.

Delta

Delta Air Lines offers passengers a similar online verification form for proof of delayed or canceled trips.

JetBlue

JetBlue asks passengers to fill out an online verification form.

United Airlines

United Airlines is a little more informal. Email [email protected] with the names of all customers in your party, the confirmation number, flight numbers, dates of travel, phone contact and the email address or mailing address where you want the letter sent.

Southwest

Southwest asks that you email or call customer relations to get proof of delay or cancellation. You can reach customer relations at 214-932-0333 (press option No. 3). An agent will take your request for an email that documents your delay, but be prepared for long hold times on the number.

Alaska Airlines

You can contact Alaska Airlines via Twitter or Facebook, or by calling Customer Care at 800-654-5669.

What airlines cover when flights are delayed or canceled

Each U.S. airline has a contract of carriage that outlines how it handles trip delays and cancellations. If it’s for a reason that’s in its control — such as mechanical or crew issues — you may be offered help, including a new flight, food and hotel vouchers. But if the delay is caused by an act of God — such as weather, air traffic control ground stops or labor actions — you’re on your own.

Trip delay insurance

If you have a credit card with trip delay insurance and you used that card to purchase your airline tickets, the reason why your flight was delayed doesn’t matter. You can use that insurance, usually up to $500 per ticket purchased, to cover things such as hotels, food, toiletries, medications and incidentals after a delay of between six and 12 hours, depending on the credit card. Terms and certain restrictions may apply.

The insurance usually covers the cardholder, their spouse and dependent children younger than 22. It kicks in for events such as equipment failure, inclement weather, labor strikes and hijacking or skyjacking. You have up to 60 days after the delay to file a claim.

Here’s what you usually need to submit to a credit card’s insurance administrator:

  • A completed and signed claim form.
  • An account receipt showing that the airfare was charged to your card or documentation showing that part of the purchase was made with the card.
  • A copy of the ticket.
  • A statement from the airline on the reasons why the trip was delayed.
  • Copies of receipts for the claimed expenses.
  • Any other documentation needed to substantiate the claim.

These credit cards offer trip delay insurance:

Disclosures |
The Platinum Card® from American Express
The Platinum Card® from American Express
on American Express's secure site
Terms Apply
N/A
See Pay Over Time APR
$695
5X Membership Rewards® points on flights booked directly with airlines or with
  • Earn 100,000 Membership Rewards® Points after you spend $6,000 on purchases on the Card in your first 6 months of Card Membership.
  • Plus, earn 10x points on eligible purchases on the Card at restaurants worldwide and when you Shop Small in the U.S., on up to $25,000 in combined purchases, during your first 6 months of Card Membership.
  • Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
  • $200 Hotel Credit: Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings with American Express Travel when you pay with your Platinum Card®.
  • $240 Digital Entertainment Credit: Get up to $20 in statement credits each month when you pay for eligible purchases with the Platinum Card® at your choice of one or more of the following providers: Peacock, Audible, SiriusXM, and The New York Times. Enrollment required.
  • $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Cost includes $12.95 plus applicable local sales tax.
  • American Express has expanded The Centurion® Network to include 40+ Centurion Lounge and Studio locations worldwide. Now there are even more places your Platinum Card® can get you complimentary entry and exclusive perks.
  • $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline.
  • $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only.
  • $300 Equinox Credit: Get up to $25 back each month on select Equinox memberships when you pay with your Platinum Card®. Enrollment required.
  • $179 CLEAR® Credit: Use your Card and get up to $179 back per year on your CLEAR® membership.
  • $695 annual fee.
  • Terms Apply.
720 850

How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

Disclosures |
Delta SkyMiles® Reserve American Express Card
Delta SkyMiles® Reserve American Express Card
on American Express's secure site
Terms Apply
N/A
15.74%-24.74% Variable
$550
Earn 3X Miles on Delta purchases. Earn 1X Mile on all other
  • Earn 50,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months.
  • Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants with your card within the first 3 months of membership.
  • Earn up to 60,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $30,000 in purchases on your Card in a calendar year, you can earn 15,000 MQMs four times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Receive a Domestic First Class, Delta Comfort+® or Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government-imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Complimentary access into the Delta Sky Club® for you when travelling on a Delta flight.
  • Enjoy complimentary access to The Centurion® Lounge or Escape Lounge – The Centurion® Studio Partner when you book a Delta flight with your Reserve Card.
  • Fee Credit for Global Entry or TSA Pre✓®.
  • Enjoy your first checked bag free on Delta flights.
  • Earn 3X Miles on Delta purchases.
  • Earn 1X Mile on all other eligible purchases.
  • No Foreign Transaction Fees.
  • $550 annual fee.
  • Terms Apply.
660 850

How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

Disclosures |
United Club℠ Infinite Card
United Club℠ Infinite Card
on Chase's secure site
N/A
16.49% - 23.49% Variable
$525
Earn 4 miles per $1 spent on United purchases, 2 miles per
  • Earn 100,000 Bonus Miles
  • Earn 4 miles per $1 spent on United purchases including tickets, Economy Plus, inflight food, beverages and Wi-Fi, and other United charges
  • Earn 2 miles per $1 spent on all other travel
  • Earn 2 miles per $1 spent on dining including eligible delivery services
  • Earn 1 mile per $1 spent on all other purchases
  • Up to $100 Global Entry or TSA PreCheck® fee credit
  • Free first and second checked bags - a savings of up to $320 per roundtrip. Terms Apply
  • 25% back as a statement credit on purchases of food, beverages and Wi-Fi on board United-operated flights when you pay with your Club Infinite Card.
660 850

How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

Disclosures |
Delta SkyMiles® Reserve American Express Card
Delta SkyMiles® Reserve American Express Card
on American Express's secure site
Terms Apply
N/A
15.74%-24.74% Variable
$550
Earn 3X Miles on Delta purchases. Earn 1X Mile on all other
  • Earn 50,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months.
  • Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants with your card within the first 3 months of membership.
  • Earn up to 60,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $30,000 in purchases on your Card in a calendar year, you can earn 15,000 MQMs four times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Receive a Domestic First Class, Delta Comfort+® or Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government-imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Complimentary access into the Delta Sky Club® for you when travelling on a Delta flight.
  • Enjoy complimentary access to The Centurion® Lounge or Escape Lounge – The Centurion® Studio Partner when you book a Delta flight with your Reserve Card.
  • Fee Credit for Global Entry or TSA Pre✓®.
  • Enjoy your first checked bag free on Delta flights.
  • Earn 3X Miles on Delta purchases.
  • Earn 1X Mile on all other eligible purchases.
  • No Foreign Transaction Fees.
  • $550 annual fee.
  • Terms Apply.
660 850

How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

Trip cancellation/trip interruption insurance

Sometimes your flight is canceled or — because of circumstances beyond your control — you’re forced to cut your trip short. This could end up costing you thousands of dollars unless you carry a credit card that includes trip cancellation and trip interruption insurance as benefits. You must use the credit card that carries trip cancellation/trip interruption insurance to purchase your airline tickets in order to receive the outlined benefits.

If your trip is canceled or cut short by sickness, severe weather and other covered situations, you and your immediate family members can be reimbursed up to $10,000 per trip for your prepaid, nonrefundable travel expenses, including fares, tours and hotels.

Documentation required to file a claim includes:

  • A completed claim form.
  • A copy of the travel itinerary.
  • Confirmation of the reason for the cancellation or interruption to support a covered loss.
  • Copy of the credit card statement that shows the charge for prepaid travel arrangements for a canceled trip.
  • Proof of expenses incurred because of trip Interruption.
  • A copy of the cancellation or refund policies of the travel supplier.

You must file a written claim notice within 20 days after the trip interruption or cancellation.

Cards offering trip cancellation/trip interruption insurance are:

Disclosures |
Chase Sapphire Preferred® Card
Chase Sapphire Preferred® Card
on Chase's secure site
N/A
15.99% - 22.99% Variable
$95
5X points on travel purchased through Chase Ultimate Rewards®, 3X points on
  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Ultimate Rewards®.
  • Enjoy new benefits such as a $50 annual Ultimate Rewards Hotel Credit, 5X points on travel purchased through Chase Ultimate Rewards®, 3X points on dining and 2X points on all other travel purchases, plus more.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 60,000 points are worth $750 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
750 850

How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

Disclosures |
Ink Business Preferred℠ Credit Card
Ink Business Preferred℠ Credit Card
on Chase's secure site
N/A
15.99%-20.99% Variable
$95
Earn 3 points per $1 on the first $150,000 spent in combined
  • Earn 100k bonus points after you spend $15,000 on purchases in the first 3 months from account opening. That's $1,000 cash back or $1,250 toward travel when redeemed through Chase Ultimate Rewards®
  • Earn 3 points per $1 on the first $150,000 spent on travel and select business categories each account anniversary year. Earn 1 point per $1 on all other purchases
  • With Fraud Protection your card transactions will be monitored for possible signs of fraudulent activity using real-time fraud monitoring
  • With Zero Liability you won't be held responsible for unauthorized charges made with your card or account information
  • Redeem points for cash back, gift cards, travel and more - your points don't expire as long as your account is open
  • Points are worth 25% more when you redeem for travel through Chase Ultimate Rewards®
  • Purchase Protection covers your new purchases for 120 days against damage or theft up to $10,000 per claim and $50,000 per account
750 850

How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

Disclosures |
Chase Sapphire Reserve®
Chase Sapphire Reserve®
on Chase's secure site
N/A
16.99%-23.99% Variable
$550
5X total points on air travel and 10X total points on hotels
  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year. Through December 31, 2021, gas station & grocery store purchases will also count towards earning your Travel Credit
  • Earn 5X total points on air travel and 10X total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards® immediately after the first $300 is spent on travel purchases annually. Earn 3X points on other travel and dining & 1 point per $1 spent on all other purchases
  • Get 50% more value when you redeem your points for travel through Chase Ultimate Rewards. For example, 50,000 points are worth $750 toward travel
  • With Pay Yourself Back℠, your points are worth 50% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,300+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select and up to $100 application fee credit for Global Entry or TSA Pre✓®
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more
750 850

How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

Disclosures |
United℠ Explorer Card
United℠ Explorer Card
on Chase's secure site
N/A
16.49% to 23.49% Variable
$0 Intro for the First Year, then $95
Earn 2 miles per $1 spent on dining, hotel stays and United
  • Earn 60,000 bonus miles after you spend $3,000 on purchases in the first 3 months your account is open.
  • $0 introductory annual fee for the first year, then $95
  • Earn 2 miles per $1 spent on dining, hotel stays, and United purchases
  • Up to $100 Global Entry or TSA PreCheck® fee Credit
  • 25% back on United inflight purchases
  • Check your first bag for free (a savings of up to $140 per roundtrip) when you use your card to purchase your ticket
  • Enjoy priority boarding privileges and visit the United ClubSM with 2 one-time passes each year for your anniversary
  • Earn 2 miles per $1 spent on dining including eligible delivery services
640 850

How Does LendingTree Get Paid?

LendingTree is compensated by companies on this site and this compensation may impact how and where offers appear on this site (such as the order). LendingTree does not include all lenders, savings products, or loan options available in the marketplace.

The bottom line

Having a credit card that offers trip delay or cancellation insurance can be a godsend in case the worst happens, especially if it’s an event that’s out of an airline’s control, such as severe weather or air traffic control delays.

Having trip delay insurance can mean the difference between sleeping in an airport or getting a good night’s sleep, along with a meal and other necessities for your comfort. Trip cancellation can help you recover thousands of dollars spent on things such as airfare, hotels and related travel. Check your card to see if you’re covered so you can mitigate the after effects of a bad trip.

The information related to the  World of Hyatt Credit Card, IHG® Rewards Club Premier Credit Card, the Marriott Bonvoy Boundless® Credit Card, and the Marriott Bonvoy Bold® Credit Card has been independently collected by LendingTree and has not been reviewed or provided by the issuer of these cards prior to publication. Terms apply.