American Bank Ratings & Reviews

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NMLS ID: 447578

American Bank

(3.9 of 5) 87 Reviews

86% of our customers would recommend this lender.

About American Bank

Since 1983, American Bank has grown into one of the nation’s leading mortgage companies with branches across the United States. Although the organization has grown by leaps and bounds, spreading its reach over all 50 states, American Bank remains dedicated...

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Loan Officers

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Paul Jackson Fishers, IN
Aaron May Columbus, OH
Joshua Mrosek Columbus, OH
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Customer Reviews

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87 Reviews

(3.9 of 5)
Review Breakdown
  • (51)
  • (12)
  • (5)
  • (0)
  • (19)
  • Lender Review
    from Central Arkansas Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    May 16, 2011

    Great experience

    (0) (0)
    Great experience with this company.

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  • Lender Review
    from Lake Havasu Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    July 11, 2012
    Loan Closed On:
    July 11, 2012

    Great customer service

    (2) (0)
    I just closed a loan with American Bank. I found the people and service to be great. Michael G and Chandra were very,very helpful and took time to take my calls and answer my questions? Thanks guys for a great transaction! Bobby B

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  • Lender Review
    from New York Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    June 18, 2012
    Loan Closed On:
    June 18, 2012

    Great Customer Service!!!

    (2) (1)
    Refinancing with American Bank was definitely easier than I imagined. They were prompt, curteous and always willing to answer any questions. I was never in the dark on the status of the loan as they communicated regularly via email and phone. My personal experience with our loan officer, Robert Bess, was excellent. He was helpful and knowledgeable on all aspects of the process and explained every step clearly to make the refinance a positive experience. I would recommend American Bank for anyone who needs to refinance and expects excellent results. Thanks Robert, you were the best!!!... Read More

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  • Lender Review
    from sc Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    July 27, 2012

    call back

    (2) (6)
    called ask a few question and said she would call me back, cday, never called backed

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  • Lender Review
    from Dagsboro, Delaware Confirmed LendingTree Customer
    (3 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    June 15, 2012

    loan

    (1) (6)
    The lender "American Bank" sent me unfavorable information on my credit score. I contacted one of the credit reporting companies ' TransUnion. I requested and received from TraqnsUnion a detailed credit report. The report was wrong. It contained false and misleading information on me. I responded in writing to TransUnion. I haven't yet heard back from American bank or transunion... Read More

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  • Lender Review
    from florida Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    June 17, 2012

    garbage

    (3) (12)
    not very helpfull

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  • Lender Review
    from worcester,ma Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 13, 2012

    excellent service

    (9) (2)
    Very helpful explaining any questions I had to refinance with cash-out to consolicate debt. Closed the loan within 20 days.

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  • Lender Review
    from NewYork/North Carolina Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 12, 2012

    Refinance

    (5) (0)
    I was extremely impressed with the prompt, courteous attention I was given. In particular Eric Wright..he was the 1st phone call (10 mins) after I submitted my inquiry on line. There was something about his initial approach and phone manners that made it easy for me to choose American FSB. He was more than courteous, professional and knowledgeable. He went beyond what I was asking for and let me know what my options were and I was able to make my decisions based on his recommendations. He kept me informed along the way and returned my calls and e-mails immediately. I cannot praise him enough. Tishia Dixon was also extremely professional and helpful. She let me know exactly what was needed from me and processed everything promptly so that we could close quickly. I did not have much interaction with Luis Falcon until the end of the process, but I would like to say that he too was extremely courteous and professional. In the end I would like to say that I hope all of your employees are as professional, courteous, and helpful as the individuals I dealt with... Read More

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  • Lender Review
    from WORCESTER NY Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    May 24, 2012

    wouldnt recomend

    (4) (5)
    IF YOU HAVE POOR CREDIT DONT BOTHER , THEY WONT EVEN BOTHER TO CALL YOU BACK ONCE THEY SEE YOUR CREDIT SCORE I GAVE THEM A ONE STAR RATING BECOUSE YOU HAVE TO GIVE ATLEAST THAT

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  • Lender Review
    from Monroe, NC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    March 16, 2012

    American Bank Experience

    (5) (0)
    We were looking to refinance our house at a lower monthly payment, but when presented with a really low interest rate and a really great 15 year option, actually increased our payments saving many thousands over the life of the loan. Our refi connection, Andy, was AMAZINGLY helpful throughout the entire process, even with our myriads of questions. In the end, we will own our home sooner, pay less in the long run, and, just maybe, be able to send our kids to college. Thank so much... Read More

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Since 1983, American Bank has grown into one of the nation’s leading mortgage companies with branches across the United States. Although the organization has grown by leaps and bounds, spreading its reach over all 50 states, American Bank remains dedicated to its customers by providing personalized, one-on-one service as well as competitive interest rates. At American Bank, each customer is more than just an account number – they are a person, a family, a growing business, a well-earned retirement, an American Dream. Our highly trained mortgage consultants will work with clients individually, whether it is in person, over the phone, through email or all three, to deliver superior customer service. Contact us today to learn more and to begin your journey to home ownership. Speak with an experienced mortgage banker at American Bank to go over your options so you can make a well informed decision.