American Mortgage Service Co. Ratings & Reviews

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NMLS ID: 8246

American Mortgage Service Co.

(4.6 of 5) 177 Reviews

92% of our customers would recommend this lender.

About American Mortgage Service Co.

Who is American Mortgage Service Co.?
American Mortgage Service Company (Amsco) has been in business for over 35 years as a full service mortgage banking company. American Mortgage Service Company originates, underwrites, approves and closes Conventional,...

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Loan Officers

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Hilda Campbell CINCINNATI, OH
Doug Grieme CINCINNATI, OH
Dan Nevels West Chester, OH
Kurt Eberhardt Piqua, OH
Kathy Zembrodt Crescent Springs, KY
Michael Wilson Crescent Springs, KY
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Customer Reviews

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177 Reviews

(4.6 of 5)
  • Lender Review
    from Butler, AL
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Decent Mortgage Company

    Seemed to be overly detailed about the mortgage.

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  • Loan Officer Review
    from Butler, AL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Excellent Loan Officer

    Was professional and courteous.

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  • Lender Review
    from Ellettsville, IN
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    NEVER use American Mortgage Service Co

    My experience with American Mortgage Service company (AMSC) went from bad to worse. I was doing a more complicated loan - a HomeStyle (a mortgage that includes home renovation funds - that is done through Fannie Mae). This meant that AMSC was just the sales person, and all paperwork for loan approval was going through a secondary mortgage company. I had no idea this was the case until we were neck deep and waiting for underwriter approval. My initial loan officer had never worked with one of these type of loans, which I was initially ok with, however I later learned she had no additional training or guidance until we hit a hurdle. Then, in the middle of the process she left the company. Folks then scrambled to find someone to continue my loan. The folks that took over were more knowledgeable on the loan, but were horrible at communication. They continually gave me unrealistic time frames for when steps should be complete. I later went to the secondary mortgage company's website and it stated timeframes for each step, and they were all twice as long as those I was told by AMSC. Why would you get my hopes up, just to be wrong? They blamed most issues on the secondary company (who, I have to say was delightful when I later worked with them). The last straw came 4 months after closing when they contacted me about a missed payment. They never sent me anything requesting a payment in the first month. The only payment information I received was from the secondary company, and it was a month in advance. The reasoning I received was that they send out bills for 1st of the month payments on the 15th, and my loan was officially sold on the 13th - so nothing was ever sent out. How does a company not keep track of payments due? It is absolutely ludicrous, and more than an "inconvenience" (as they stated) to be asked to pay 2 mortgage payments in 1 month - several months after the fact that they screwed up. I can never recommend them to anyone, I would not wish that on an enemy let alone a friend.... Read More

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  • Loan Officer Review
    from Lexington, KY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Doug Grieme

    Doug was extremely helpful right from the start. He was able to create a comfortable environment for me and allowed the entire loan process to go smoothly. I was fortunate to have my home buying experience stress free. I will definitely recommend Doug to all my friends looking to get a home loan.

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  • Loan Officer Review
    from Birmingham, AL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Dream house

    Impossible to possible

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  • Loan Officer Review
    from Birmingham, AL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this loan officer

    Very Great To Work With

    Hilda is an absolute pleasure to work with and seems willing to go the extra mile. She is honest and will ensure all of your questions are answered! Very personable experience and she makes it seem so easy.

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  • Loan Officer Review
    from Hope, IN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great experience with Dan Nevels

    Dan was extremely polite, professional & helpful through our home-buying experience. In a day and age where quality customer service seems to be a thing of the past, we were pleasantly surprised with the level of care we received from Dan. He was always prompt in responding and we even felt that he went above & beyond what we expected. We would and will highly recommend him to anyone looking to purchase a home... Read More

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  • Lender Review
    from Memphis, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Great experience

    Mike was knowledgeable and extremely responsive.

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  • Loan Officer Review
    from Cullman al
    (5 of 5)
    Recommended!
    Reviewed:

    very professional

    Me and my wife were first time home buyers and had no idea what we were getting into...Hilda made the whole process painless,even though we had some unexpected things come up she still went above and beyond to make sure we got the house we wanted

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  • Lender Review
    from Birmingham, AL
    (5 of 5)
    Recommended!
    Reviewed:

    Easy company to work with

    The staff at American Mortgage, working through my Loan Officer, were very helpful especially during the final phases of the loan process. They kept me informed of any issues with obtaining information needed for my loan and explained why it was needed. Easy company to work with.

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Who is American Mortgage Service Co.?
American Mortgage Service Company (Amsco) has been in business for over 35 years as a full service mortgage banking company. American Mortgage Service Company originates, underwrites, approves and closes Conventional, FHA, VA, Rural Housing, Ohio Housing (OHFA), Kentucky Housing (KHC), Tennessee Housing (THDA), and Indiana Housing (IHCDA). AMSCO is an approved seller/servicer with both Fannie Mae and Freddie Mac and maintains relationships with many national, regional and local investors. With delegated underwriting authority from FHA and VA we are a leading FHA and VA lender throughout our 4 state footprint of Ohio, Kentucky, Tennessee, and Indiana. We thoroughly understand the geographic markets in which we operate.At American Mortgage Service Company mortgage loans are our only business. Our clients' loans are processed and closed quickly, with very competitive rates!