AnnieMac Home Mortgage Ratings & Reviews

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NMLS ID: 338923

AnnieMac Home Mortgage

(4.2 of 5) 42 Reviews

98% of our customers would recommend this lender.

About AnnieMac Home Mortgage

Headquartered in Mount Laurel, New Jersey, AnnieMac Home Mortgage, a d/b/a of American Neighborhood Mortgage Acceptance Company, LLC has provided quality mortgage loan products to consumers nationwide. As an approved seller/servicer with Fannie Mae, Freddie...

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Loan Officers

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Mary Spollen Atlanta, GA
Darlene Holloman Atlanta, GA
S Burgess Atlanta, GA
Jay Volles Bonita Springs, FL
Kenneth Jones Atlanta, GA
Jonathan Proby Fort Lauderdale, FL
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Customer Reviews

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42 Reviews

(4.2 of 5)
Review Breakdown
  • Loan Officer Review
    from Acworth, GA
    (5 of 5)
    Recommended!
    Reviewed:

    Awesome service

    (0) (0)
    Great person to work with.

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  • Lender Review
    from Cumming, GA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    January 9, 2017

    Refi Success

    (0) (0)
    Friendly and informative. The folks at AnnieMac provided the details of exactly what I needed to do to move forward with my refinance. And all that was stated was accomplished. I took a half star deduction because their web-site could be improved to provide customer status updates, etc.

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  • Loan Officer Review
    from Apple Valley, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great to work with

    (0) (0)
    He was very helpful and did everything he promised. He kept in total contact with me through the whole process and kept me in the loop the whole time. I would use him again if I have the opportunity

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  • Loan Officer Review
    from Howe, TX
    (5 of 5)
    Recommended!
    Reviewed:

    William Marshina is great

    (0) (0)
    William was very helpful in my refi process. He responded to my emails quickly, everything was just like he said, and I would recommend him to anyone!

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  • Lender Review
    from Howe, TX
    (5 of 5)
    Recommended!
    Reviewed:

    I definitely recommend Annie Mac

    (0) (0)
    William Marshina was very helpful in explaining the Refi process and answered every question I had quickly. Will definitely use him and Annie Mac next time I buy a home or Refi!

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  • Loan Officer Review
    from Marietta, GA
    (5 of 5)
    Recommended!
    Reviewed:

    Keith is the best!

    (0) (0)
    Keith was phenomenal, this was the best lending experience I've had to date. It was seamless and effortless, everything was explained with no surprises and I'm in a better situation with my home now! Good work!

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  • Loan Officer Review
    from Fayetteville, GA
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent and Proffesional Service

    (0) (0)
    We have been wanting to refinance our home for years and every time we were told that it could not be done. So when Darlene called me about a refinance I politely explained that yes we wanted to but our credit did not allow for it. She talked me into letting her try anyway and I am so glad I did. We signed today on our new loan today. Darlene and Anniemac made this process as painless as possible with there on line documents and signatures. That and her willingness to answer questions and her timely response times made it a great experience. I cannot think of anything that would of made it better. Thanks Darlen... Read More

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  • Loan Officer Review
    from Powder Springs, GA
    (5 of 5)
    Recommended!
    Reviewed:

    Great Loan officer!

    (0) (0)
    Jay is an awesome loan officer. He did my refinance a few months ago, and it was literally the easiest loan process I have dealt with. He is not only knowledgeable, he is very patient and a really nice guy.

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  • Lender Review
    from San Luis Obispo, CA
    (1 of 5)
    Reviewed:

    Find a different lender

    (0) (0)
    Choose a different lender because these people are incompetent. First, they quoted me the wrong interest rate. They quoted me for an owner-occupied property instead of rental property. I over looked this change because the rate was still competitive. Unfortunately, the problems with the AnnieMac only got worse over time. They could not find documents that they requested that I had uploaded to their system. Getting the documents together and sending the first time is a huge hassle. With AnnieMac, I had to send the same documents numerous times. For example, I had to send them the same bank statements three different times. I spent a lot of time sending the same documents over and over again. Next they forgot to order routine things like a title report on the property I was refinancing. They also forgot to order tax transcripts for over a month so that they could verify my income. This meant that my refinance was delayed repeatedly. Even though it was not my fault, I had to pay to extend the rate lock several times. I would have cancelled the refi and changed companies but rates had increased significantly since I started the process. Finally, after more than two months since I started the process, they contacted me Wednesday afternoon before Thanksgiving, and said someone would be at my house at 7:00 p.m. that night to have us sign the closing papers. My house was full of relatives and I said “no that is not happening.” Ultimately, we signed the papers the following Monday and the loan closed. Out of ten or so purchase or refinances I have done in my life AnnieMac was by far the worst I have ever dealt with. I did not name the people I worked with because I wasn’t really sure who to blame since everyone blamed someone else... Read More

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  • Loan Officer Review
    from Wake Forest, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Great Experience

    (0) (0)
    I contacted Scott just a couple of days before Thanksgiving and though two major holidays were involved, the loan was closed just a couple of days after Christmas. They were able to send someone to my house and I signed the closing documents at my own kitchen table. I am the kind of person who has a lot of questions and he patiently and promptly responded to all of them whether by text, email or telephone. I would definitely use him again in the future and recommend him to my friends and family... Read More

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Headquartered in Mount Laurel, New Jersey, AnnieMac Home Mortgage, a d/b/a of American Neighborhood Mortgage Acceptance Company, LLC has provided quality mortgage loan products to consumers nationwide. As an approved seller/servicer with Fannie Mae, Freddie Mac and Ginnie Mae, we have access to the best mortgage programs available, including Conventional, Government and Non-Conforming mortgages. Since our processing and underwriting are completed in-house, consumers can expect an efficient process and exceptional customer service, positioning us as a leader in the mortgage lending industry.