Assent, Inc. Ratings & Reviews

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NMLS ID: 818108

Assent, Inc.

(4.2 of 5) 9 Reviews

67% of our customers would recommend this lender.

About Assent, Inc.

We are a multi-state direct lender based in Irvine, CA.

Loan Officers

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Gregory Dortch Irvine, CA
Gregory Manos Irvine, CA
Michael Claypool Irvine, CA
Natasha Yanchuk Honolulu, HI
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Customer Reviews

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9 Reviews

(4.2 of 5)
Review Breakdown
  • Loan Officer Review
    from Levittown, PA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Excellent Customer service

    Greg was helpful, knowledgeable and honest. He took time to go over the loan information with me and was always quick to respond to calls and emails.

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  • Lender Review
    from Sacramento, CA
    (2 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward

    Ask lots of questions!

    Assent was the loan officer that we tried to use. Caliber was going to own or mortgage after all was said and done. If your credit is poor then here are some questions you MUST ask up front: 1.) Does the mortgage company charge "points"? They do this to offset the risk it is an additional cost, for us it would have been in excess of 12k. 2.) Will the mortgage company require "reserves"? Again they do this to offset risk. They wanted us to have 30k in reserves. If we had this kind of money our credit would not have been poor, since we would have used it to pay off debt to improve our credit! We were completely transparent with Assent/Caliber they entire time. While Assent was not necessarily in the position to make all of the decisions, they could have been better about preparing us for the various scenarios that were possible. I'm not sure if they've ever worked with Caliber before, but it was a long and frustrating process. This basically boils down to knowing the right questions to ask. We did not but learned over the process. Please don't make the same mistakes we did. Best of luck.... Read More

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  • Loan Officer Review
    from Portland, OR
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Outstanding

    Excellent Communication, Friendly, Diligent, Competent!

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  • Lender Review
    from Rancho Santa Fe, CA
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward

    poor service

    Back in December of 2016 I started a mortgage with Assent. Just before the end of the year I had sent in all of the paperwork that they requested. Over a month had passed and I called to see what the status was. I called and called and called but never got an answer (I didn't leave a message). Finally I called another individual who was working on the loan and she told me that she no longer worked for assent but she would have someone call me. She also told me to call her back if I did not receive a response. never got a response and did not call her back. Instead I called Assent again at their general number. I left a message to be called back (The message was left with an individual and not a phone system) Now another month has passed and still no one has contacted me. I guess this is how they let you know that you did not qualify for the loan. At least I didn't lose out because of a rate increase in the last 2 or 3 months. Thanks a lot assent... Read More

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  • Lender Review
    from Westminster, CO Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    March 7, 2014

    Great Rates and Outstanding People!

    They were great from start to finish. Very clear about what documents were needed, took the time to understand our goals, answered questions quickly, and kept me well informed every step of the way. When our appraisal came back different (higher) than expected, they went to the extra effort of suggesting alternatives and changing things around to better suit our needs and they still managed to pull it off faster than the original time estimates. Many thanks to Matt Kazemi and his entire team for their hard work and going the extra mile to make things move fast and smoothly... Read More

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  • Lender Review
    from Corona Del Mar, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Keith Baker

    If you are looking for an extremely knowledgeable Banker you have found him. I have a very difficult loan situation . Keith was excellent in every respect and found the right solution that allowed me to lower my rate and save money monthly. Keith was punctual and transparent through the process. VERY pleased and well organized team. I will use him in the future and refer family & friends as well ! Thank you ... Read More

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  • Lender Review
    from San Jose CA
    (5 of 5)
    Recommended!
    Reviewed:

    THANK YOU ASSENT

    I started my loan with another company then switched to ASSENT and it was the best decision I ever made! The agent Keith Baker was super knowledgeable. My loan was done in 3 weeks! Keith made sure to walk me through every disclosure so that I had zero surprises when it came to singing. I got the rate that I wanted he even matched pricing from the old lender without question and credited me not only for my appraisal but for the one I paid for from the other as well. The new appraisal came in 50K higher thank the old one giving me the LTV that I wanted! I would strongly recommend Assent and Keith they are the best in the biz as far as I am concerned! Thank you... Read More

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  • Lender Review
    from Denver CO
    (5 of 5)
    Recommended!
    Reviewed:

    WOW

    Amazing service! Quick Funding Keith Baker went to bat for me and funded my loan the way I wanted! I had a goal in mind with my refinance he went above and beyond to make it happen. I strongly recommend Assent and Keith Baker to everyone out in the market. He responds to every call and e-mail, consistently keeps appointments I couldn't ask for a better representative.

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  • Lender Review
    from Denver, CO
    (1 of 5)
    Reviewed:
    Date of Service:
    February 1, 2014

    Not Responsive to Customer Needs

    This lender called for additional information well after the other lenders had contacted me and then set up a window for their loan officer to call me with a quote. The loan officer did not call within the window and later blamed me for not being available when he called. He called according to his local Pacific time instead of the customer's local Mountain time. I told him that this reflected poorly on his company's customer service and he didn't seem to get it... Read More

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We are a multi-state direct lender based in Irvine, CA.