Bank of America Ratings & Reviews

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NMLS ID: 399802

Bank of America

(1 of 5) 6 Reviews

0% of our customers would recommend this lender.

About Bank of America

At Bank of America, we're committed to making sure you know where you stand with your home equity line of credit every step of the way. Our experienced mortgage specialists will be there to help from application to closing. We're focused on creating...

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Customer Reviews

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6 Reviews

(1 of 5)
Review Breakdown
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  • (6)
  • Lender Review
    from Claflin, KS Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    July 17, 2017

    High Pressure

    They called me before I could even finish reviewing the preliminary information on the web page, then placed me on hold (Don't waste my time, it's valuable too!). Then I was told I would need to drive 3 hours to the nearest office to close. HA, I don't think so, this is the 21st century, most companies can do online or via registered mail.Then the loan officer was high pressure to sell me "something" such as a checking account, but had to leave the loan account open for 3 years to avoid early payment penalty?? Really who enters loans contract with early payoff penalties? Not Me! Nice Try BoA, but you really need to reevaluate your business model... Read More

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  • Lender Review
    from Glendale, AZ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    July 15, 2017

    Bank doesnt know how to figure out debt ratios

    Applied for a HELOC only to get denied because my Debt to income ratio was too high. I looked at my credit report and BofA was taking into account my wife's credit cards and my credit cards as separate cards. We have joint cards and they were counting them twice. Oh well I got a HELOC from another local bank. Wouldn't bank with these guys ever again.

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  • Lender Review
    from Prince Frederick, MD Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    March 22, 2017

    Horrible customer service

    Been a BOA customer for over 25 years have over 400k sitting in a do nothing account and they can't even return calls. Horrible!!

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  • Lender Review
    from Wilton, CT Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    March 15, 2017

    Terrible

    The bank of America rep who called me was so unprofessional and unknowledgeable it was laughable- did not even know how to read a tax return. They can only handle cookie cutter loans, not high net worth people or people who have even moderately complex financial situations such as mine. They deserve negative stars.

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  • Lender Review
    from West Covina, CA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this lender
    Date of Service:
    October 6, 2016

    Very Unhappy customer

    Applied for Home Equity Loan very recently. Been a customer of BA since 1976. Already have an existing HELOC from 2014 with them Reason I applied is due to sales talk from Loan Mortgage Officer at the bank. it turned out that their processor wanted to even lower my existing HELOC limit with them for reasons unacceptable. Credit score in in high 800. Only one mortgage (105K balance) property appraisal is $700K, all other credit combined balance is only $9K (including current Equity line of Credit). With what I went through I will NEVER NEVER recommend Bank of America... Read More

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    We value your business and regret that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and a Bank of America employee will reach out to follow up.
  • Lender Review
    from Willingboro, NJ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    September 14, 2016

    Time Consuming

    Long wait for a loan officer when a Bank Representative called me once I entered information on a Home Equity Loan. Not a good first impression when doing business. Someone should be available to discuss any topic matter before a rep calls a customer concerning their request.

    Was this review helpful?

    We’re disappointed to hear that your experience was not at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. A Bank of America employee will reach out to you to follow up. Thank you, Bank of America’s Social Media
At Bank of America, we're committed to making sure you know where you stand with your home equity line of credit every step of the way. Our experienced mortgage specialists will be there to help from application to closing. We're focused on creating real, meaningful connections with individuals, businesses and communities to help them connect with what matters most. Every day, we're proud to partner with our customers, bringing them our skills and expertise, to help make their financial lives better. To speak with a mortgage specialist, call 1-800-509-7942. Hours of operation for our call center: M-F 8 a.m.-10 p.m. Eastern, Sat 8 a.m.-6:30 p.m. Eastern Bank of America, N.A. Member FDIC. Equal Housing Lender © 2016 Bank of America Corporation. All rights reserved. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice.