Bank of America Ratings & Reviews

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NMLS ID: 399802

Bank of America

(1 of 5) 3 Reviews

0% of our customers would recommend this lender.

About Bank of America

At Bank of America, we're committed to making sure you know where you stand with your home equity line of credit every step of the way. Our experienced mortgage specialists will be there to help from application to closing. We're focused on creating...

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3 Reviews

(1 of 5)
Review Breakdown
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  • Lender Review
    from West Covina, CA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    October 6, 2016

    Very Unhappy customer

    (0) (0)
    Applied for Home Equity Loan very recently. Been a customer of BA since 1976. Already have an existing HELOC from 2014 with them Reason I applied is due to sales talk from Loan Mortgage Officer at the bank. it turned out that their processor wanted to even lower my existing HELOC limit with them for reasons unacceptable. Credit score in in high 800. Only one mortgage (105K balance) property appraisal is $700K, all other credit combined balance is only $9K (including current Equity line of Credit). With what I went through I will NEVER NEVER recommend Bank of America... Read More

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    We value your business and regret that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and a Bank of America employee will reach out to follow up.
  • Lender Review
    from Willingboro, NJ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    September 14, 2016

    Time Consuming

    (0) (0)
    Long wait for a loan officer when a Bank Representative called me once I entered information on a Home Equity Loan. Not a good first impression when doing business. Someone should be available to discuss any topic matter before a rep calls a customer concerning their request.

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  • Lender Review
    from San Jose, CA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    August 19, 2016

    Long waits and misinformation

    (0) (0)
    When calling them I was put on hold for long waits before I could talk to my loan officer. During the process I was told I needed a lien waiver for a refi I did 13 years ago but they could not tell what exactly they wanted from me. After I spent $50 at the county recorder getting what they told me to get , they called to tell me this was not the correct document even though the previous person I talked to told me to go to the recorder and get that specific document. I cancelled the process at that poin... Read More

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At Bank of America, we're committed to making sure you know where you stand with your home equity line of credit every step of the way. Our experienced mortgage specialists will be there to help from application to closing. We're focused on creating real, meaningful connections with individuals, businesses and communities to help them connect with what matters most. Every day, we're proud to partner with our customers, bringing them our skills and expertise, to help make their financial lives better. To speak with a mortgage specialist, call 1-800-509-7942. Hours of operation for our call center: M-F 8 a.m.-10 p.m. Eastern, Sat 8 a.m.-6:30 p.m. Eastern Bank of America, N.A. Member FDIC. Equal Housing Lender © 2016 Bank of America Corporation. All rights reserved. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice.