Bank of Internet Ratings & Reviews

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NMLS ID: 524995

Bank of Internet

(4.3 of 5) 163 Reviews

71% of our customers would recommend this lender.

About Bank of Internet

Bank of Internet USA, a division of BofI Federal Bank is a FDIC insured bank offering industry leading rates with award winning service. We work hard to close your loan fast. Our branchless model, straightforward approach, dedicated mortgage consultants...

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Loan Officers

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Melissa Wallen San Diego, CA
Vanessa Toscano San Diego, CA
Justine Rendon San Diego, CA
Kathy Azodi San Diego, CA
Julian Monjazi San Diego, CA
Elizabeth Garces San Diego, CA
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Customer Reviews

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163 Reviews

(4.3 of 5)
  • Loan Officer Review
    from Lorton, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Happy customers

    (0) (0)
    Thanks for going all out!!!

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  • Lender Review
    from Lorton, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Exceptional

    (0) (0)
    I had a little hiccup in the loan underwriting process. The folks at BOFI went above and beyond the call of duty to help. I am very grateful to all of them. They truly have your back.

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  • Lender Review
    from Sandy, UT
    (5 of 5)
    Recommended!
    Reviewed:

    Very Responsive

    (0) (1)
    I found B of I through the Costco mortgage program. I asked for quotes from several vendors, and B of I called me within two minutes of my query. They were professional, friendly and helpful throughout the process. I highly recommend them.

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  • Lender Review
    from Alpharetta, GA
    (1 of 5)
    Reviewed:

    Review

    (3) (0)
    Poor communication, lack of knowledgeable people and difficult process. I was very frustrated with the process and delays.

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  • Lender Review
    from Napa, CA
    (1 of 5)
    Reviewed:

    wasted 2 and a half months on a refi

    (2) (0)
    I recently tried to refinance my house with Bank of Internet. I am self employed and realize that my paperwork is not as straight forward as most people. I asked if I made enough money up front, and was told no problem. After supplying all required paperwork and additional paperwork here and there....2 and a half months go by, and they are sorry that I don't make enough money to refi. I would have been fine with that 2 months ago. Thank you for the waste of time as rates have gone up... Read More

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  • Lender Review
    from Evans, GA
    (1 of 5)
    Reviewed:

    Missed closing and funding deadlines

    (3) (0)
    The initial contact and set up of the loan was handled well and professionally. Once the loan was turned over to the processor the whole process went downhill. Communication was difficult, documents were requested repeatedly, documents could not be found in the portal and as the closing date approached the loan processor was unreachable. The closing documents were prepared incorrectly. They were not available for closing. Funding of the loan was delayed for several days due to the incompetent handling of the process. I STRONGLY RECOMMEND THAT NO ONE USE THIS BANK FOR LOAN SERVICES... Read More

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  • Lender Review
    from Cleveland, OH
    (5 of 5)
    Recommended!
    Reviewed:

    Unsurpassed

    (0) (1)
    Bank of the Internet's staff were the most pleasant and diligent with whom I have ever encountered. The celerity at which they closed our refinance was also most appreciated. With assets like Heather and Justin, I will not hesitate to recommend Bank of the Internet to my friends and colleagues as their refinance needs arise.

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  • Lender Review
    from Canton, OH
    (5 of 5)
    Recommended!
    Reviewed:

    Great rates on mortgages

    (0) (1)
    HALF the fees charged by my local banks with the best rates that I could find. I definitely recommend this bank if you're getting a mortgage.

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  • Lender Review
    from Scottsdale, AZ
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent Service and Product

    (0) (1)
    I recently refinanced with Bank of Internet and am thoroughly happy. Their rates were the best around, and the loan fees were low. Mostly I worked with Derrick, who was very professional, and attended to my loan through closing. I would recommend Bank of Internet to anyone!

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  • Lender Review
    from Sherman oaks
    (5 of 5)
    Recommended!
    Reviewed:

    Great communication

    (0) (1)
    Ethan was fantastic at keeping us updated throughout the entire process. We never had to try and find out what was going because we were updated every step of the way. I would highly recommend this company especially Ethan.

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Bank of Internet USA, a division of BofI Federal Bank is a FDIC insured bank offering industry leading rates with award winning service. We work hard to close your loan fast. Our branchless model, straightforward approach, dedicated mortgage consultants and innovative products deliver valued added solutions to our customers.