Bank of Internet Ratings & Reviews

Write Review
NMLS ID: 524995

Bank of Internet

(4.3 of 5) 166 Reviews

75% of our customers would recommend this lender.

About Bank of Internet

Bank of Internet USA, a division of BofI Federal Bank is a FDIC insured bank offering industry leading rates with award winning service. We work hard to close your loan fast. Our branchless model, straightforward approach, dedicated mortgage consultants...

Read more

Loan Officers

View All
Melissa Wallen San Diego, CA
Vanessa Toscano San Diego, CA
Kathy Azodi San Diego, CA
Justine Rendon San Diego, CA
Julian Monjazi San Diego, CA
Jonathan Monjazi San Diego, CA
View all

Customer Reviews

Write Review

166 Reviews

(4.3 of 5)
  • Lender Review
    from Greenbrae, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Far exceede my expectations!

    (0) (0)
    The service was far better than what I have previously experienced in the mortgage and lending world. Quick responses, great to speak to and friendly reps. I would highly recommend them to anyone looking for a home loan!

    Was this review helpful?

  • Lender Review
    from Walnut Creek, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great Service

    (0) (0)
    Bank of Internet provided excellent service for our refinancing needs as well as a loan for a new purchase. Jonathan Monjazi and Michael Kintzle both were very responsive and knowledgeable.

    Was this review helpful?

  • Loan Officer Review
    from Walnut Creek, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent Service

    (0) (0)
    Jonathan has helped me with both a refinance and a new loan. Both experiences have been excellent. He is very responsive and knowledgeable about the product and options. I always felt that he listened well to my financing needs and tried to provide the best rate possible. I would highly recommend him.

    Was this review helpful?

  • Loan Officer Review
    from Lorton, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Happy customers

    (0) (0)
    Thanks for going all out!!!

    Was this review helpful?

  • Lender Review
    from Lorton, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Exceptional

    (0) (0)
    I had a little hiccup in the loan underwriting process. The folks at BOFI went above and beyond the call of duty to help. I am very grateful to all of them. They truly have your back.

    Was this review helpful?

  • Lender Review
    from Sandy, UT
    (5 of 5)
    Recommended!
    Reviewed:

    Very Responsive

    (0) (1)
    I found B of I through the Costco mortgage program. I asked for quotes from several vendors, and B of I called me within two minutes of my query. They were professional, friendly and helpful throughout the process. I highly recommend them.

    Was this review helpful?

  • Lender Review
    from Alpharetta, GA
    (1 of 5)
    Reviewed:

    Review

    (3) (0)
    Poor communication, lack of knowledgeable people and difficult process. I was very frustrated with the process and delays.

    Was this review helpful?

  • Lender Review
    from Napa, CA
    (1 of 5)
    Reviewed:

    wasted 2 and a half months on a refi

    (2) (0)
    I recently tried to refinance my house with Bank of Internet. I am self employed and realize that my paperwork is not as straight forward as most people. I asked if I made enough money up front, and was told no problem. After supplying all required paperwork and additional paperwork here and there....2 and a half months go by, and they are sorry that I don't make enough money to refi. I would have been fine with that 2 months ago. Thank you for the waste of time as rates have gone up... Read More

    Was this review helpful?

  • Lender Review
    from Evans, GA
    (1 of 5)
    Reviewed:

    Missed closing and funding deadlines

    (3) (0)
    The initial contact and set up of the loan was handled well and professionally. Once the loan was turned over to the processor the whole process went downhill. Communication was difficult, documents were requested repeatedly, documents could not be found in the portal and as the closing date approached the loan processor was unreachable. The closing documents were prepared incorrectly. They were not available for closing. Funding of the loan was delayed for several days due to the incompetent handling of the process. I STRONGLY RECOMMEND THAT NO ONE USE THIS BANK FOR LOAN SERVICES... Read More

    Was this review helpful?

  • Lender Review
    from Cleveland, OH
    (5 of 5)
    Recommended!
    Reviewed:

    Unsurpassed

    (0) (1)
    Bank of the Internet's staff were the most pleasant and diligent with whom I have ever encountered. The celerity at which they closed our refinance was also most appreciated. With assets like Heather and Justin, I will not hesitate to recommend Bank of the Internet to my friends and colleagues as their refinance needs arise.

    Was this review helpful?

Bank of Internet USA, a division of BofI Federal Bank is a FDIC insured bank offering industry leading rates with award winning service. We work hard to close your loan fast. Our branchless model, straightforward approach, dedicated mortgage consultants and innovative products deliver valued added solutions to our customers.