Bank of Internet Ratings & Reviews

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NMLS ID: 524995

Bank of Internet

(4.8 of 5) 176 Reviews

79% of our customers would recommend this lender.

About Bank of Internet

Bank of Internet USA, a division of BofI Federal Bank is a FDIC insured bank offering industry leading rates with award winning service. We work hard to close your loan fast. Our branchless model, straightforward approach, dedicated mortgage consultants...

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Loan Officers

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Mariano Jorge Las Vegas, NV
Roy Tayar Las Vegas, NV
Melissa Wallen San Diego, CA
Kathy Azodi San Diego, CA
Sherry McCarty San Diego, CA
Rosemary Hernandez San Diego, CA
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Customer Reviews

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176 Reviews

(4.8 of 5)
  • Lender Review
    from Scotts Valley, CA
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward

    Huge waste of time and money

    Mortgage service only. Disappointing experience and waste of money I went through Costco's mortgage service. In the end I chose Bank of Internet because they offered good rates and closing costs. I was in the process of refinancing and submitted my application with B of I. The good faith estimate was based on an estimated home value of 230,000 before the appraisal. I was willing to pay down the loan to get the required Loan to Value ratio and we discussed that if the appraisal came in higher I would have less of the loan to pay down. Bank of Internet then chose the appraiser and I paid 675$ which is higher than average for appraisals. Close to closing the appraisal came back at 238K which is higher than I estimated and I assumed then that I would have to pay less to pay down the loan. But then the lender revised the appraisal lower to 225K, lower than my initial estimate for which the loan was initially based and then they tried to close the loan. They had already changed my homeowners insurance to Bank of Internet. I was very disappointed at this outcome and decided to terminate my loan application immediately as I could no longer trust their business. I spoke to many different lenders, people in real estate and they had never heard of this practice. It is common to challenge a lower than expected appraisal, but one that is already valued high that the lender revises lower is an irregular practice, especially if they chose the third party independent appraiser and I had to pay for it. It makes me think why even have me pay for an appraisal if they come up with their own property value. Maybe this was just one irregular case but it has proved very costly. I also submitted my complaint to Costco... Read More

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  • Lender Review
    from Marysville, CA
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Personal Loan
    Services:
    Closed loan with this lender

    Amazing service!

    My experience with Bank of the Internet was nothing short of amazing! Everyone was very professional and very diligent in processing my loan. From the time the loan was first requested and funded was less than 24 hours, I couldn't ask for better service than that. Thank you Bank of Internet for you great service!

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  • Lender Review
    from Brooklyn, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    great rate

    Matthew was on top of every last detail till the after the closing.

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  • Lender Review
    from Holland, MI
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Refi went well

    Our refi process was fairly simple. Our rep Jonathan Monjazi was very helpful regarding our options and the process.

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  • Loan Officer Review
    from San Antonio, TX
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Toscano Review

    As a former underwriter I understand what it takes to process and close a loan. Ms.Toscano was professional in all aspects of the loan process. She and other staff responded to inquires promptly which enabled a very quick closing with few issues. Highly recommend her and the bank.

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  • Lender Review
    from Greenbrae, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Far exceede my expectations!

    The service was far better than what I have previously experienced in the mortgage and lending world. Quick responses, great to speak to and friendly reps. I would highly recommend them to anyone looking for a home loan!

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  • Lender Review
    from Walnut Creek, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Great Service

    Bank of Internet provided excellent service for our refinancing needs as well as a loan for a new purchase. Jonathan Monjazi and Michael Kintzle both were very responsive and knowledgeable.

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  • Loan Officer Review
    from Mohave Valley, AZ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Extremely Happy!

    Barbara was great to work with and made refinancing and smooth process. She was quick to respond to any questions or concerns we had. I would highly recommend her. Five stars!

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  • Loan Officer Review
    from Lorton, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Happy customers

    Thanks for going all out!!!

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  • Lender Review
    from Lorton, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Exceptional

    I had a little hiccup in the loan underwriting process. The folks at BOFI went above and beyond the call of duty to help. I am very grateful to all of them. They truly have your back.

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Bank of Internet USA, a division of BofI Federal Bank is a FDIC insured bank offering industry leading rates with award winning service. We work hard to close your loan fast. Our branchless model, straightforward approach, dedicated mortgage consultants and innovative products deliver valued added solutions to our customers.