Better Mortgage Ratings & Reviews

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NMLS ID: 330511

Better Mortgage

(4.2 of 5) 10 Reviews

80% of our customers would recommend this lender.

About Better Mortgage

Better Mortgage is a direct lender dedicated to providing a fast, transparent digital mortgage experience backed by superior customer support. From our offices in New York City, we're using technology to change the way people finance their homes, for...

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Loan Officers

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Andrew Kilburn Oakland, CA
Kian Nafeiy Oakland, CA
Eric Ju New York, NY
Sarah Pierce Scottsdale, AZ
Mark Walton New York, NY
Lucia Randall New York, NY
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Customer Reviews

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10 Reviews

(4.2 of 5)
Review Breakdown
  • Lender Review
    from Alpharetta, GA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Excellent Mortgage Experience

    Better Mortgage delivered what promised. The timeline to meet was aggressive from the very beginning. They worked diligently to make it happen. They promptly addressed concerns and handled all matters in a professional manner. They offered an unbeatable rate and no fees. I closed on my home as planned without delays. I definitely would recommend Better Mortgage and will keep the information for future mortgage needs.... Read More

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  • Lender Review
    from New Haven, CT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Better really is better!

    I contacted Better Mortgage after hearing one of the founders interviewed on a podcast. The experience turned out to be everything that was promised and more: blazingly fast, transparent, supported by a beautiful online interface and by amazing people on the other end of the phone. Also, the fundamental product - the mortgage - is excellent. My partner and I got a significantly better rate than at any other lender we approached, and the ability to see the daily rate sheet for different loans is not available anywhere else, as far as I know. With another lender I'd literally have to call or email every morning and ask - what's the rate today? I never write internet reviews, good or bad, but I was so impressed by my experience that I just had to be an evangelist for this company. The only unfortunate thing about Better is that they don't lend in every state...yet... Read More

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  • Lender Review
    from Palm Bay, FL Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    April 12, 2018

    Worst Experience Ever

    If I could give ZERO stars I would, I applied for a mortgage back on 4/12, I was instantly approved for new home, I provided over 50 documents, setup insurance, provided everything they asked for, the communication was little to none, it was like pulling teeth to get a response, my "loan ranger" was non existence, after several weeks gone by, they tell me that this property is an investment property, even though it is going to be my primary home, but my house has not been sold yet, due to a slow market, so after 1 month, they tell me that they can't close my loan, due too the type of property, which is completely inaccurate, it was a complete bait and switch, and we couldn't be more disappointed that we wasted all this time with this company, just to lose the property we were supposed to get... Read More

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    Hi Carrie, I'm sorry to hear you were unhappy with your Better experience. We are required to underwrite mortgages according to Fannie Mae guidelines, which does affect the loans we are able to offer. If you'd like to further discuss your experience, please feel free to contact me directly, John Moffatt.
  • Lender Review
    from San Diego, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    March 22, 2018

    Better is the best mortgage lender

    They made it so easy. Everything is trackable online. You know exactly whats going on all the time. You are never left in limbo. They closed in 23 days. Thats super quick. They are very responsive, respond usually within 2 hours. Using technology at best for the incredibly scary complicated mortgage process. These people are the Apple and Tesla of the mortgage industry... Read More

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  • Lender Review
    from Van Nuys, CA
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward

    Bad Experience Wasted My Time and Money

    They've streamlined everything and made most interactions online which is very convenient. You enter your data on their site and they have you electronically sign most of the documents. Even your loan application is all filled out for you. The problem is that their system goes off a "snapshot" of your credit. So when my "snapshot" was taken, I was in the middle of paying off $30k in outstanding debt (waiting for my annual bonus to make the payoff). So my snapshot included $30k in debt plus my mortgage and car lease. By their calculations, my DTI (debt-to-income) ratio was 43% even though I could never reach the same number using the data that they put on my loan application (you know, the one they fill out for you). I sent copies of statements that showed the $30k was paid off. My agent never acknowledged the email. I even complained that they left a couple of things off my assets column - $50k in my stock account and another $30k in a separate savings account - but again, my complaint wasn't addressed by the agent. We got to nearly the end of the process and were just waiting for the underwriter to give final approval and they came back and said my DTI ratio was too high. Remember, this DTI is based off debt that included the $30k that was now paid off. And by looking at their data that they put on my loan application, if I remove the $30k in debt, my DTI would be about 30%. Somehow, they could not adjust for the paid off $30k and my DTI remained too high and my application was cancelled. I lost $500 on an appraisal fee and about a month's worth of time. I don't think it's their system - it may just be that I was assigned a horrible agent. Either way, I can't in good conscience recommend them to anyone. I have a new lender and they have no problem whatsoever with my DTI. Go figure... Read More

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  • Lender Review
    from Whittier, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Great team

    The agent was very diligent in finding the best rate given my situation. Very accommodating, and felt he was very honest throughout the process.

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  • Lender Review
    from Simi Valley, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Best EXPERIENCE EVER

    The process was seamless, digital and online. So easy to work with William and his team. Love the online process from start to finish and everything was so open and clear. Good job guys :)

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  • Lender Review
    from Monrovia, CA
    (5 of 5)
    Recommended!
    Reviewed:

    No brainer!

    Quick, excellent rate, great customer service, and overall positive experience.

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  • Lender Review
    from Citrus Heights, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Professional and responsive service throughout

    Summary: Wow. Red carpet treatment at rock-bottom rates. A+ --- From the first contact with this lender, I felt like I was dealing with true professionals. My process was driven by Anthony who kept checking in with me and providing regular status updates throughout. On the day of my rate-lock, he was 5 minutes from getting the lock but found another bank with even better fees and saved me $800, so he started the process over again with the better deal. Hi coworkers were friendly and accommodating even being willing to use a Dropbox rather than email for sensitive documents. My only fear going in was that this refi wouldn't close in the 30-day window and I asked Anthony up front how his track record has been over the past few months. He said it depends a great deal on me being forthcoming with information and how responsive I was to document requests. I was both forthcoming and responsive and my loan closed in just under 3 weeks. Would highly recommend... Read More

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  • Lender Review
    from Edison, NJ
    (5 of 5)
    Recommended!
    Reviewed:

    Very good experience

    My end to end experience with AVEX Funding was very good. They provided timely response on all questions and very prompt on making sure all the documents are provided. Rate was very competitive compared to other banks. I appreciate the business with them and would be willing to refer them to friends.

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Better Mortgage is a direct lender dedicated to providing a fast, transparent digital mortgage experience backed by superior customer support. From our offices in New York City, we're using technology to change the way people finance their homes, for the better. With Better Mortgage, you can apply for a pre-approval online, 24/7 without ever paying loan officer commission. With Better Mortgage, you're in control. Your entire application is on one platform and help is only a click away.