Better Mortgage Ratings & Reviews

Write Review
NMLS ID: 330511

Better Mortgage

(5 of 5) 5 Reviews

100% of our customers would recommend this lender.

About Better Mortgage

Avex Funding is now Better Mortgage, the hassle-free online lender that saves you time and money. We recently launched Better.com, where our mission is to use the latest technology to make buying a home simple, transparent, and delightful. With Better,...

Read more

Loan Officers

View All
William Devar New York, NY
Kurtis Rhee New York, NY
Samantha Pinsak New York, NY
Michael D'Ambrosio New York, NY
Eric Ju New York, NY
Joseph Laidlaw New York, NY
View all

Customer Reviews

Write Review

5 Reviews

(5 of 5)
Review Breakdown
  • (5)
  • (0)
  • (0)
  • (0)
  • (0)
  • Lender Review
    from Van Nuys, CA
    (1 of 5)
    Reviewed:

    Bad Experience Wasted My Time and Money

    (2) (5)
    They've streamlined everything and made most interactions online which is very convenient. You enter your data on their site and they have you electronically sign most of the documents. Even your loan application is all filled out for you. The problem is that their system goes off a "snapshot" of your credit. So when my "snapshot" was taken, I was in the middle of paying off $30k in outstanding debt (waiting for my annual bonus to make the payoff). So my snapshot included $30k in debt plus my mortgage and car lease. By their calculations, my DTI (debt-to-income) ratio was 43% even though I could never reach the same number using the data that they put on my loan application (you know, the one they fill out for you). I sent copies of statements that showed the $30k was paid off. My agent never acknowledged the email. I even complained that they left a couple of things off my assets column - $50k in my stock account and another $30k in a separate savings account - but again, my complaint wasn't addressed by the agent. We got to nearly the end of the process and were just waiting for the underwriter to give final approval and they came back and said my DTI ratio was too high. Remember, this DTI is based off debt that included the $30k that was now paid off. And by looking at their data that they put on my loan application, if I remove the $30k in debt, my DTI would be about 30%. Somehow, they could not adjust for the paid off $30k and my DTI remained too high and my application was cancelled. I lost $500 on an appraisal fee and about a month's worth of time. I don't think it's their system - it may just be that I was assigned a horrible agent. Either way, I can't in good conscience recommend them to anyone. I have a new lender and they have no problem whatsoever with my DTI. Go figure... Read More

    Was this review helpful?

  • Lender Review
    from Whittier, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great team

    (4) (0)
    The agent was very diligent in finding the best rate given my situation. Very accommodating, and felt he was very honest throughout the process.

    Was this review helpful?

  • Lender Review
    from Simi Valley, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Best EXPERIENCE EVER

    (4) (0)
    The process was seamless, digital and online. So easy to work with William and his team. Love the online process from start to finish and everything was so open and clear. Good job guys :)

    Was this review helpful?

  • Lender Review
    from Monrovia, CA
    (5 of 5)
    Recommended!
    Reviewed:

    No brainer!

    (5) (0)
    Quick, excellent rate, great customer service, and overall positive experience.

    Was this review helpful?

  • Lender Review
    from Citrus Heights, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Professional and responsive service throughout

    (14) (0)
    Summary: Wow. Red carpet treatment at rock-bottom rates. A+ --- From the first contact with this lender, I felt like I was dealing with true professionals. My process was driven by Anthony who kept checking in with me and providing regular status updates throughout. On the day of my rate-lock, he was 5 minutes from getting the lock but found another bank with even better fees and saved me $800, so he started the process over again with the better deal. Hi coworkers were friendly and accommodating even being willing to use a Dropbox rather than email for sensitive documents. My only fear going in was that this refi wouldn't close in the 30-day window and I asked Anthony up front how his track record has been over the past few months. He said it depends a great deal on me being forthcoming with information and how responsive I was to document requests. I was both forthcoming and responsive and my loan closed in just under 3 weeks. Would highly recommend... Read More

    Was this review helpful?

  • Lender Review
    from Edison, NJ
    (5 of 5)
    Recommended!
    Reviewed:

    Very good experience

    (9) (0)
    My end to end experience with AVEX Funding was very good. They provided timely response on all questions and very prompt on making sure all the documents are provided. Rate was very competitive compared to other banks. I appreciate the business with them and would be willing to refer them to friends.

    Was this review helpful?

Avex Funding is now Better Mortgage, the hassle-free online lender that saves you time and money. We recently launched Better.com, where our mission is to use the latest technology to make buying a home simple, transparent, and delightful. With Better, you can start an application online at anytime. The entire process is online, eliminating needless phone tag and back and forth. Our loan officers don’t earn commission, passing those savings onto you. Save time by e-signing all documents, linking bank accounts directly, and securely uploading files on your schedule. Mortgages are needlessly complex and the consumer experience is far behind the curve. We decided to fix this. So we hired experienced mortgage professionals to work with accomplished engineers and designers and started building. Better Mortgage is a direct lender based in Silicon Valley, CA. We service clients in California, Connecticut, Washington D.C., Illinois, New Jersey, North Carolina, Oregon, Pennsylvania, and Washington.