Busey Bank Ratings & Reviews

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NMLS ID: 509055

Busey Bank

(4.8 of 5) 995 Reviews

99% of our customers would recommend this lender.

About Busey Bank

Whether you’re looking for your first home or dream home, Busey can help make the dream of homeownership a reality. By being there every step of the way, we can ensure a simplified home financing experience.   A trusted provider for all of your...

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Loan Officers

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Collin Donahue Overland Park, KS
Nick Wages Overland Park, KS
Jeff Koontz Overland Park, KS
Brian Duncan Overland Park, KS
Steven Kingston Overland Park, KS
Ryan West Overland Park, KS
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Customer Reviews

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995 Reviews

(4.8 of 5)
  • Lender Review
    from Christiansburg, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    great work from the crew at Busey Bank!

    We were first-time home buyers and had a fairly complicated situation because we were living in Japan and buying a home in Colorado. Our deal also included a 1031 exchange. I checked around with several different lenders, and chose Busey Home Mortgage for three reasons. (1) They had a very high rating on Lending Tree, almost 5 stars. (2) They beat every other lender I talked to by at least 1/8 of a point on the rate. And (3) When I spoke with Mike Y. on the phone he really put me at ease. He was professional, personal, and very prompt. Our house-buying experience included two false starts (properties that fell through) before we were able to actually close on the third try. But through it all Mike Y. patiently worked with us and persevered through the unforeseen problems that popped up along the way. He did a great job answering my emails promptly and almost always answered the phone when I called. When Mike Y. was on vacation, his manager Mark Q. stepped in and covered everything seamlessly. When we got close to closing, Melanie B. did a great job communicating the last bits of information that the underwriters wanted and pushed hard to get us to closing on time. It was a lot of work, but in the end everything came together and we closed on schedule. Great work from the crew at Busey Bank... Read More

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  • Loan Officer Review
    from Christiansburg, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Mike did a great job!

    Mike did a great job! He really walked with us through what turned out to be a rather complicated deal (we were buying a home in Colorado while living in Japan, doing a 1031 exchange, and dealing with some gift moneys). He was calm, professional, and personal. He answered my emails promptly and usually answered my phone calls on the first try. We did this whole transaction without ever even meeting face-to-face. I was a little apprehensive at first about going with an online lender, but everything turned out very well. Mike is a good, clear communicator. We had no problems doing everything by phone and email. I highly recommend Mike Yarbrough... Read More

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  • Lender Review
    from Manchester, CT Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    August 16, 2017

    Excellent Customer Service

    This was my 1st time buying a home and Michael was so helpful and really took the time to explain everything to me in regards to the entire process. He always responded almost immediately upon me emailing him with questions. He really helped in making the entire process go smooth.

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  • Lender Review
    from Mechanicsville, VA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    July 3, 2017
    Loan Closed On:
    September 22, 2017

    Refinance Experience

    I had an incredible experience getting help with a refinance. Fast, excellent service !!

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  • Lender Review
    from Oceanside, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    August 29, 2017
    Loan Closed On:
    September 30, 2017

    Brad Hamel Busey Bank

    Brad Hamel at Busey Bank is a pleasure to work with he is responsive and found us a fantastic rate through the VA. The transaction timing was short and easy to manuever through. Excellent service and excellent results.

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  • Lender Review
    from Crystal Lake, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    August 30, 2017
    Loan Closed On:
    September 27, 2017

    Quick and Easy

    Busey was quick, responsive and transparent with all activity. Professional company.

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  • Lender Review
    from Valley Springs, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Excellent

    From start to finish Nick, with Busey Bank, was very knowledgeable and thorough, he provided every detail timely and efficiently. I've bought and re-finance a few houses over time and this, by far, was the smoothest transaction I have every dealt with. I have a very busy lifestyle and wasn't looking forward to refinancing until I chose Nick as our agent. What a relief to have someone take care of our needs with ease. Thank you Nick! I highly recommend Nick and Busey Bank to anyone and everyone!... Read More

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  • Loan Officer Review
    from Valley Springs, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Knowledgeable and Thorough

    From start to finish Nick was very knowledgeable and thorough, he provided every detail timely and efficiently. I've bought and re-finance a few houses over time and this, by far, was the smoothest transaction I have every dealt with. I have a very busy lifestyle and wasn't looking forward to refinancing until I chose Nick as our agent. What a relief to have someone take care of our needs with ease. Thank you Nick! I highly recommend Nick to anyone and everyone!... Read More

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  • Lender Review
    from Loveland, CO Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    July 28, 2017

    Very understanding

    Jeff and Sydney were fantastic! They were very responsive and understanding. They answered all questions and helped guide us in the right direction for our refi. We’re a busy family and they worked around an, at times, chaotic schedule. The responsiveness was great for me to be able to do things as quick as possible when the time presented itself. They were truly great... Read More

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  • Loan Officer Review
    from Lafayette, TN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Absolute pleasure to work with!! A+

    Jeff Koontz was an absolute pleasure to work with. Jeff, answered calls and emails very promptly day and night throughout the process. I highly recommend Jeff to everyone that is in search of a partner to help them make there dreams come true. Thanks again Jeff for for all the help through out the process!! Greg

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Whether you’re looking for your first home or dream home, Busey can help make the dream of homeownership a reality. By being there every step of the way, we can ensure a simplified home financing experience.   A trusted provider for all of your home financing needs, Busey has been recognized as a Top Lender by LendingTree® based on customer ratings and reviews. Additionally, the Illinois Housing Development Authority (IHDA) recognized Busey as the #1 Mortgage Lender in the entire state from 2008-2013—and the Top Lender in Central Illinois in 2014 and 2015.   Our award-winning mortgage team will find the financing that’s best for you. Busey. Your Dream. Our Promise.   Member FDIC l Equal Housing Lender