Busey Bank Ratings & Reviews

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NMLS ID: 509055

Busey Bank

(4.7 of 5) 699 Reviews

100% of our customers would recommend this lender.

About Busey Bank

Whether you’re looking for your first home or dream home, Busey can help make the dream of homeownership a reality. By being there every step of the way, we can ensure a simplified home financing experience.   A trusted provider for all of your...

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Loan Officers

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Collin Donahue Overland Park, KS
Nick Wages Overland Park, KS
Donald Little Overland Park, KS
Jeff Koontz Overland Park, KS
Brian Duncan Overland Park, KS
Keith Andrew Overland Park, KS
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Customer Reviews

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699 Reviews

(4.7 of 5)
  • Lender Review
    from Vallejo, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    September 29, 2016
    Loan Closed On:
    December 24, 2016

    Hoime Refi

    (0) (0)
    Great to work with and got me out of a VHA and into a VA loan.

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  • Lender Review
    from Craig, CO Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 12, 2016
    Loan Closed On:
    December 12, 2016

    Great!

    (0) (0)
    We had excellent service for the majority of the time. (When dealing with Kieth Andrew) when I had to deal with another person I did not get prompt response or any response sometimes. However Keith answered all my questions and concerns and was very sincere in all of it. He explained things without frustration. I would recommend him and this institute for someone else.... Read More

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  • Lender Review
    from Discovery Bay, CA
    (5 of 5)
    Recommended!
    Reviewed:

    A life time fan!

    (0) (0)
    When I started the process to refinance my home, I talked to a hand full of Lenders and Brokers, which left me very frustrated and overwhelmed. I was ready to bail when I received a call from Jeff Moore at Busey Bank. That changed everything. Jeff was very professional, and at the same time was like talking to a person I had known and trusted a long time. He explained every step, he was in contact by email and phone ready to answer any questions I had. He made this process so easy. Thank you Jeff Moore and Busey Bank for a wonderful experience. You have me as a lifetime fan and client. Thank you, Patti D. ... Read More

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  • Lender Review
    from Sunnyvale, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 15, 2016
    Loan Closed On:
    December 30, 2016

    Thanks for sticking with it Busey.

    (0) (0)
    I chose Busey Bank after considering several lenders through Lending Tree. Within a few short exchanges including expected rates I chose Busey because in the first call I felt like Ron Spenser was friendly and interested. He was encouraging and I felt like he would do what it took to earn my business and help me through the process. To be sure today's loan process is not like 6 years ago when I last refinanced through my bank. My process was quite drawn out with a lot of documentation But Ron worked with me, responded to my questions with suggestions and got it done on time. We locked the rate in and since then the market rate has increased by a point but my rate was captured. Thanks for making this possible... Read More

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  • Lender Review
    from Leesburg, VA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 5, 2016
    Loan Closed On:
    October 17, 2016

    Better than other refinances we had

    (0) (0)
    Refinance process itself went extremely well - we were very satisfied with the interest rate, low closing costs, and being able to do everything online - even all the signatures for the title company were done at our home. Compared to previous times we did refinancing, this was more convenient, cheaper, and less time consuming. There was one hiccup with payment of local property taxes (which are apparently done in a different way in my town compared to the rest of the state) but once we realized what happened, Busey bank representatives handled the problem quickly... Read More

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  • Lender Review
    from Palatine, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    September 19, 2016
    Loan Closed On:
    December 30, 2016

    Home Loan

    (0) (0)
    Jeff Hiller was a pleasure to work with on this loan. He kept me informed though out the whole process.

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  • Lender Review
    from Saint Louis, MO Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    November 19, 2016
    Loan Closed On:
    December 22, 2016

    Five Stars

    (0) (0)
    Great rate. Smooth process

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  • Lender Review
    from Canton, MI Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 11, 2016

    excellent

    (0) (0)
    Excellent service. Fast without any problem. Many thanks to Anthony for the support.

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  • Loan Officer Review
    from Warrenville, IL
    (5 of 5)
    Recommended!
    Reviewed:

    Great rate, very easy to work with and responsive

    (0) (0)
    Our refinance was very smooth and Brian did a great job following up with us and explaining everything clearly. We closed with time to spare and it was really a very painless process.

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  • Lender Review
    from Lockhart, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Busey Bank and Jeff Koontz Come Through

    (1) (0)
    “This is the second review I've written for Loan Officer Jeff Koontz. The first concerned my refinancing of my California home. As my first review states, this was a fantastic experience and Jeff was a prime reason it went so well. So, naturally I sought Jeff out when I retired and relocated with my wife to Texas. My purchase was contingent on the sale of my California home, which initially went well, and then succumbed to a comedy of errors (obviously, none related to Jeff's work). Jeff was, again, incredibly supportive throughout the process and eventually we closed both deals in the same week. I recommend this only if you have nerves of steel and you work with Jeff Koontz! Jeff was more like a good friend than your typical loan officer. Sometimes you encounter people in life who take their responsibilities seriously in terms of service to the customer. These people are most concerned with the quality of the process and success outcome for their clients. Jeff is such an individual. He is incredibly responsive, and he would get back to me immediately in the evenings, weekends and holidays, even if the issue was not so critical. He would occasionally send a message of congratulations for small victories or a word of encouragement as my California buyers faltered and recovered. All of these little touches combine for a great transaction, which is important as you will remember these details the rest of your life. As an incredibly emotionally invested process, you need as much support and positive advice and encouragement as you can get. Add this to a very competitive rate, and a solid institution that doesn't play games or offer more than they deliver, and you have the very best situation you can find for the most important financial transactions of your life. Thanks for everything, Jeff. You have my highest regard and endorsement for anyone seeking a business partner to buy or refinance a home. I can only add that I know whereof I speak, as I have had negative experiences with a fly-by-night, unscrupulous lender. Busey Bank and Jeff Koontz are the winning combination, with great rates, a solid institution that lives up to their promises, and Jeff Koontz, who has a special calling to be of service to others. Thanks, Jeff, for another fantastic outcome! Melissa and I are enjoying our new home immensely, and my retirement dreams have come true.... Read More

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Whether you’re looking for your first home or dream home, Busey can help make the dream of homeownership a reality. By being there every step of the way, we can ensure a simplified home financing experience.   A trusted provider for all of your home financing needs, Busey has been recognized as a Top Lender by LendingTree® based on customer ratings and reviews. Additionally, the Illinois Housing Development Authority (IHDA) recognized Busey as the #1 Mortgage Lender in the entire state from 2008-2013—and the Top Lender in Central Illinois in 2014 and 2015.   Our award-winning mortgage team will find the financing that’s best for you. Busey. Your Dream. Our Promise.   Member FDIC l Equal Housing Lender