Capital One Auto Finance Ratings & Reviews

Write Review
NMLS ID: 453156

Capital One Auto Finance

(4.4 of 5) 4036 Reviews

62% of our customers would recommend this lender.

About Capital One Auto Finance

Capital One Auto Finance offers competitive-rate financing for new and used vehicle purchases, as well as auto loan refinancing. AutoNavigator®  allows you to see if you pre-qualify for financing a new or used vehicle with no risk...

Read more

Loan Officers

View All
Judith Kaufman Hauppauge, NY
Iris Arias silver spring, MD
Shellee Mildrum Glen Allen, VA
Joseph Bufalini New York, NY
Tatiana Veinblat brooklyn, NY
View all

Customer Reviews

Write Review

4036 Reviews

(4.4 of 5)
  • Lender Review
    from North Haven, CT
    (1 of 5)
    Reviewed:

    Joke of an offer

    (0) (0)
    Turned out to be a waste of time. I filled everything out was given an offer quickly. Unfortunately the interest rate was out of this world which ended up causing my monthly payments to come out to $225 a month more than I pay with my current loan for the same number of remaining months. Who in their right mind would accept that? Sorry Capital One but I'm not going to pay an additional $7500 over the life of your refinance offer. ... Read More

    Was this review helpful?

  • Lender Review
    from Santa Ana, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    February 24, 2015
    Loan Closed On:
    February 26, 2015

    awesome

    (0) (1)
    Best bank ever I sign up for the loan next day they called me with in 2 days all paper work was in my mail box. The whole precession took no longer than a week an half. I was supper excited with my new payments and rate.

    Was this review helpful?

  • Lender Review
    from Middletown, OH Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    November 25, 2015

    Great site NOT!

    (1) (4)
    Did a hard pull for refinance on my car, my score was 715, now it is 699 , and you never did send me an offer, either remove it or send me a offer.

    Was this review helpful?

  • Lender Review
    from Mission Viejo, CA Confirmed LendingTree Customer
    (1 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 26, 2015

    beware hard inquiry for information!

    (0) (0)
    I've financed cars through Capital One before and never had any issues so for that I would recommend them. I'm writing this review to complain about the fact that I filled out an auto refinance request on Lending Tree (which says nothing about placing hard inquiries on your credit report) just to see what the #s looked like and I woke up the next morning to several notifications of new inquiries on my credit report. When I looked it up, Capital One had pulled my credit report and now I have another hard inqiury on my report. None of the other lenders did this and I also filled out the mortgage one and none of those lenders pulled the report either. Customers should be notified that requesting the information will result in the hard inquiry since its something you get stuck with for a couple of years... Read More

    Was this review helpful?

  • Lender Review
    from San Jose, CA Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Date of Service:
    October 5, 2015

    Sad lady here.

    (0) (6)
    I arrived with financing approved for a $35,000 loan and I was rushed and not told the truth and after the cooling off period was when I was offered the chance to sign the loan and with a different loan company. I was expecting my loan to be processed with Capital One and my down payment was to be cashed on the 1st it was presented to my bank on the 29th and I was told the problem with the blue tooth not being in the car would be fixed ad instead I was offered gas in exchange for the cost of making it functional and the last was I was offered I buy the part they provide the labor. All in all every promise broken and after talking with the general manager he stated that he did understand any of what I was saying and said they would make the Bluetooth functional. I will not buy another car from this dealership... Read More

    Was this review helpful?

  • Lender Review
    from Layton, UT Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    March 3, 2011

    Cheaper than local credit union

    (0) (0)
    I had been looking locally to refinance an auto loan for a better rate. I thought I had better check with lending tree to gauge rates. They put me in touch with a lender that was able to get me a cheaper rate than my local credit union. My loan officer "Susan" was very helpful and was able to communicate with me by text messages and e-mail. I had the loan documents the next day. She called me and went over all the documents. I signed and returned them - done deal. I am writing this review about a month later and have made my first payment - no complaint... Read More

    Was this review helpful?

  • Lender Review
    from Florida Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    August 4, 2015

    Time Waste

    (1) (1)
    Not great and additionally Credit hard hit.Waste of time.

    Was this review helpful?

  • Lender Review
    from Ohio Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 6, 2015

    lower spayment

    (2) (0)
    I wanted my payments to be less than 300. a month.

    Was this review helpful?

  • Lender Review
    from Pataskala, Ohio
    (5 of 5)
    Recommended!
    Reviewed:

    Smooth Car Purchase

    (4) (1)
    I am very pleased with my experience with Capital One Auto Finance. I had an approval within a few minutes. Uploaded my documents to verify my finances and identity. I chose several cars in my approval range. The next day I went to one of the approved dealerships and test drove all of my choices. I decided on a vehicle and thoroughly checked the vehicle out and of course the car fax was clean. I was out the door with my new vehicle within a couple of hours. Since I purchased my vehicle i have received a letter letting me know that there was a fee change and it would be lower than originally documented. This really was car buying made easy. From now on this is how I will purchase any new vehicles. It took the hassel and stress out of buying a car... Read More

    Was this review helpful?

  • Lender Review
    from Texas Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 27, 2014
    Loan Closed On:
    September 29, 2014

    Good experience

    (1) (0)
    Had a very good experience with Capital One

    Was this review helpful?

Capital One Auto Finance offers competitive-rate financing for new and used vehicle purchases, as well as auto loan refinancing. AutoNavigator®  allows you to see if you pre-qualify for financing a new or used vehicle with no risk to your credit score—all before visiting an eligible dealer. Or, you can apply to refinance a loan from another financial institution. Either way, we make it easy online.