Capital One Auto Finance Ratings & Reviews

NMLS ID: 453156

Capital One Auto Finance

(4.4 of 5) 4035 Reviews

62% of our customers would recommend this lender.

About Capital One Auto Finance

Capital One Auto Finance offers competitive-rate financing for new and used vehicle purchases, as well as vehicle refinancing. Auto Navigator℠ allows you to get an auto financing offer before visiting an eligible dealer to purchase a vehicle. Or,...

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Loan Officers

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Adam Buttermore Austin, TX
Joseph Piechowski Wilmington, DE
Cristino Fernandez Wilmington, DE
Domenico Biondi melville, NY
Oswaldo Pinilla Ronkonkoma, NY
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Customer Reviews

4035 Reviews

(4.4 of 5)
Review Breakdown
  • (2,443)
  • (1,113)
  • (193)
  • (69)
  • (217)
  • from Santa Ana, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    February 24, 2015
    Loan Closed On:
    February 26, 2015

    awesome

    (0) (0)
    Best bank ever I sign up for the loan next day they called me with in 2 days all paper work was in my mail box. The whole precession took no longer than a week an half. I was supper excited with my new payments and rate.

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  • from Middletown, OH Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    November 25, 2015

    Great site NOT!

    (0) (0)
    Did a hard pull for refinance on my car, my score was 715, now it is 699 , and you never did send me an offer, either remove it or send me a offer.

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  • from Mission Viejo, CA Confirmed LendingTree Customer
    (1 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 26, 2015

    beware hard inquiry for information!

    (0) (0)
    I've financed cars through Capital One before and never had any issues so for that I would recommend them. I'm writing this review to complain about the fact that I filled out an auto refinance request on Lending Tree (which says nothing about placing hard inquiries on your credit report) just to see what the #s looked like and I woke up the next morning to several notifications of new inquiries on my credit report. When I looked it up, Capital One had pulled my credit report and now I have another hard inqiury on my report. None of the other lenders did this and I also filled out the mortgage one and none of those lenders pulled the report either. Customers should be notified that requesting the information will result in the hard inquiry since its something you get stuck with for a couple of years... Read More

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  • from San Jose, CA Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Date of Service:
    October 5, 2015

    Sad lady here.

    (0) (3)
    I arrived with financing approved for a $35,000 loan and I was rushed and not told the truth and after the cooling off period was when I was offered the chance to sign the loan and with a different loan company. I was expecting my loan to be processed with Capital One and my down payment was to be cashed on the 1st it was presented to my bank on the 29th and I was told the problem with the blue tooth not being in the car would be fixed ad instead I was offered gas in exchange for the cost of making it functional and the last was I was offered I buy the part they provide the labor. All in all every promise broken and after talking with the general manager he stated that he did understand any of what I was saying and said they would make the Bluetooth functional. I will not buy another car from this dealership... Read More

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  • from Layton, UT Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    March 3, 2011

    Cheaper than local credit union

    (0) (0)
    I had been looking locally to refinance an auto loan for a better rate. I thought I had better check with lending tree to gauge rates. They put me in touch with a lender that was able to get me a cheaper rate than my local credit union. My loan officer "Susan" was very helpful and was able to communicate with me by text messages and e-mail. I had the loan documents the next day. She called me and went over all the documents. I signed and returned them - done deal. I am writing this review about a month later and have made my first payment - no complaint... Read More

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  • from Florida Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    August 4, 2015

    Time Waste

    (1) (0)
    Not great and additionally Credit hard hit.Waste of time.

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  • from Ohio Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 6, 2015

    lower spayment

    (2) (0)
    I wanted my payments to be less than 300. a month.

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  • from Pataskala, Ohio
    (5 of 5)
    Recommended!
    Reviewed:

    Smooth Car Purchase

    (4) (1)
    I am very pleased with my experience with Capital One Auto Finance. I had an approval within a few minutes. Uploaded my documents to verify my finances and identity. I chose several cars in my approval range. The next day I went to one of the approved dealerships and test drove all of my choices. I decided on a vehicle and thoroughly checked the vehicle out and of course the car fax was clean. I was out the door with my new vehicle within a couple of hours. Since I purchased my vehicle i have received a letter letting me know that there was a fee change and it would be lower than originally documented. This really was car buying made easy. From now on this is how I will purchase any new vehicles. It took the hassel and stress out of buying a car... Read More

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  • from Texas Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 27, 2014
    Loan Closed On:
    September 29, 2014

    Good experience

    (1) (0)
    Had a very good experience with Capital One

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  • from Birmingham, Alabama
    (5 of 5)
    Recommended!
    Reviewed:

    New Car with Capital One!

    (4) (0)
    First car I have financed in over 7 years, and I was SO pleased with Cap One and the ability to use my approval exactly as a check. I was also able to choose the new franchised dealer of my choice! It was a streamlined, easy to navigate process online, and easy to have the documents needed for the in-dealership F&I process (standard information). The website is VERY user friendly regardless of your computer skill aptitude. BEST of all- you can edit your vehicle information/amount financed/payment options BEFORE even talking to a dealer! You can literally KNOW 100% what the make/model of vehicle you can purchase, and how much you can finance. Being able to choose from payment options that are suitable to YOU, not the lender is also empowering. Could not be any happier, love the car and the financing experience. Would definitely recommend and use again in the future! Thank you Capital One... Read More

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Capital One Auto Finance offers competitive-rate financing for new and used vehicle purchases, as well as vehicle refinancing. Auto Navigator℠ allows you to get an auto financing offer before visiting an eligible dealer to purchase a vehicle. Or, you can refinance a loan from another financial institution. Either way, we make it easy online.