Capital One Auto Finance Ratings & Reviews

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NMLS ID: 453156

Capital One Auto Finance

(4.4 of 5) 4039 Reviews

62% of our customers would recommend this lender.

About Capital One Auto Finance

Capital One Auto Finance offers competitive-rate financing for new and used vehicle purchases, as well as auto loan refinancing. AutoNavigator®  allows you to see if you pre-qualify for financing a new or used vehicle with no risk...

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Loan Officers

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Erika Crain Plano, TX
Sajee Jayawardena Georgetown, TX
Jessica Domiano Albany, LA
Prerana Parekh rockville, MD
Lena Madison Plano, TX
Brayan Velis Camacho SPRINGFIELD, VA
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Customer Reviews

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4039 Reviews

(4.4 of 5)
  • Lender Review
    from Leola, AR Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    May 19, 2017

    Not impressed

    (0) (0)
    Continued to contact me after rejecting the application.

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  • Lender Review
    from Humphrey, AR Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    August 31, 2015

    Mr

    (0) (0)
    Had a very good experience with Capital One refinancing my car.

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  • Lender Review
    from Pompano Beach, FL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    March 19, 2017

    Great Responsiveness

    (0) (0)
    They gave me the best rate and very quickly even though I didnt continue forward with them. They will be the first company I check for when I decide to make a purchase which should be with in the next year or two. Excellent rates are given with Capital One.

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  • Lender Review
    from North Haven, CT
    (1 of 5)
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward

    Joke of an offer

    (1) (1)
    Turned out to be a waste of time. I filled everything out was given an offer quickly. Unfortunately the interest rate was out of this world which ended up causing my monthly payments to come out to $225 a month more than I pay with my current loan for the same number of remaining months. Who in their right mind would accept that? Sorry Capital One but I'm not going to pay an additional $7500 over the life of your refinance offer. ... Read More

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  • Lender Review
    from Santa Ana, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    February 24, 2015
    Loan Closed On:
    February 26, 2015

    awesome

    (0) (2)
    Best bank ever I sign up for the loan next day they called me with in 2 days all paper work was in my mail box. The whole precession took no longer than a week an half. I was supper excited with my new payments and rate.

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  • Lender Review
    from Middletown, OH Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    November 25, 2015

    Great site NOT!

    (2) (5)
    Did a hard pull for refinance on my car, my score was 715, now it is 699 , and you never did send me an offer, either remove it or send me a offer.

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  • Lender Review
    from Mission Viejo, CA Confirmed LendingTree Customer
    (1 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 26, 2015

    beware hard inquiry for information!

    (1) (0)
    I've financed cars through Capital One before and never had any issues so for that I would recommend them. I'm writing this review to complain about the fact that I filled out an auto refinance request on Lending Tree (which says nothing about placing hard inquiries on your credit report) just to see what the #s looked like and I woke up the next morning to several notifications of new inquiries on my credit report. When I looked it up, Capital One had pulled my credit report and now I have another hard inqiury on my report. None of the other lenders did this and I also filled out the mortgage one and none of those lenders pulled the report either. Customers should be notified that requesting the information will result in the hard inquiry since its something you get stuck with for a couple of years... Read More

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  • Lender Review
    from San Jose, CA Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Date of Service:
    October 5, 2015

    Sad lady here.

    (0) (11)
    I arrived with financing approved for a $35,000 loan and I was rushed and not told the truth and after the cooling off period was when I was offered the chance to sign the loan and with a different loan company. I was expecting my loan to be processed with Capital One and my down payment was to be cashed on the 1st it was presented to my bank on the 29th and I was told the problem with the blue tooth not being in the car would be fixed ad instead I was offered gas in exchange for the cost of making it functional and the last was I was offered I buy the part they provide the labor. All in all every promise broken and after talking with the general manager he stated that he did understand any of what I was saying and said they would make the Bluetooth functional. I will not buy another car from this dealership... Read More

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  • Lender Review
    from Layton, UT Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    March 3, 2011

    Cheaper than local credit union

    (0) (0)
    I had been looking locally to refinance an auto loan for a better rate. I thought I had better check with lending tree to gauge rates. They put me in touch with a lender that was able to get me a cheaper rate than my local credit union. My loan officer "Susan" was very helpful and was able to communicate with me by text messages and e-mail. I had the loan documents the next day. She called me and went over all the documents. I signed and returned them - done deal. I am writing this review about a month later and have made my first payment - no complaint... Read More

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  • Lender Review
    from Florida Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    August 4, 2015

    Time Waste

    (1) (1)
    Not great and additionally Credit hard hit.Waste of time.

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Capital One Auto Finance offers competitive-rate financing for new and used vehicle purchases, as well as auto loan refinancing. AutoNavigator®  allows you to see if you pre-qualify for financing a new or used vehicle with no risk to your credit score—all before visiting an eligible dealer. Or, you can apply to refinance a loan from another financial institution. Either way, we make it easy online.