Capital One Home Loans LLC Ratings & Reviews

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NMLS ID: 453156

Capital One Home Loans LLC

(4.4 of 5) 2694 Reviews

50% of our customers would recommend this lender.

About Capital One Home Loans LLC

You can expect better with Capital One. Whether you need help with refinancing, a new home purchase, debt consolidation, or financing home improvements, your idea of better likely starts with savings - we maximize your savings with competitive rates and...

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Customer Reviews

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2694 Reviews

(4.4 of 5)
Review Breakdown
  • (1,632)
  • (788)
  • (168)
  • (48)
  • (58)
  • from Las Vegas, NV Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 19, 2016

    Eugena Carpio review

    (0) (0)
    They were bery good as aloan company keep lower rates and I was very satisfied

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  • from Santa Fe, NM Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 15, 2015

    Review

    (0) (0)
    Experienced and knowledgeable staff.

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  • from Philadelphia, PA
    (1 of 5)
    Reviewed:

    Frustrating Loan Hub Experience

    (0) (0)
    I tried using this lender in late 2015. It was a terrible experience. We struggled through this from August to October. I was told that the paperwork process would be easy as Capital One Home Loans uses online technology (Loan Hub) to communicate with the customer. I was told I could upload all of our required documents via a secure site. We tried on three different occasions to upload our documents, but only some of them appeared on the website. We were told that some documents were missing, even after we received confirmation that the documents were received. The online process was not being updated by the company, so we did not know at times where we were in the refi process. The initial customer rep took my preliminary info and then I was sent to another rep who rarely answered my emails or answered with no suggestions to help us. When I told him that the site would not let us upload documents or failed to show that our documents were uploaded, he told me to contact customer service. When I called the number he provided, the customer rep did not know what I was talking about and said he was not familiar with the new Capital One Home Loans website. I truly never had a more frustrating experience and I do not like to write negative reviews, but I must state my frustration with this company. We were made to feel as though once they had our business (we were submitting all required documents) that we were nothing to them. Because this company seemed to lack customer service and someone who could take the time to explain why the electronic document process was so tedious, I had to withdrawal my request for a refi.... Read More

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  • from Manahawkin, NJ
    (1 of 5)
    Reviewed:

    Find another lender!

    (0) (0)
    All required ppw sent in immediately, however not reviewed by processing area until a couple weeks before scheduled closing and delayed due to an insignificant technicality. We all had to sit at closing for 5 hours pending the incompetence of the loan processing area. Each of us (lawyer, title agent, myself) called my loan specialist numerous times for resolution. However, she (loan processor) wouldn't even provide us with a phone number to get things straightened out. I assume this is because she knew that she lacks the job experience to complete even the simplest tasks detailed in numerous emails that even a child could accomplish. . Even after the title agent explained the error, she managed to send incorrect disclosures 4 times. One each hour and refused to provide us with a phone number. My loan specialist informed me of $1000 toward closing credit which then suddenly expired upon closing. He stated that he would work with his manager to see if they could do something for us. However, after many emails on my end, we apparently dropped off your map. You would think that after everything we were put through, someone on your end would give us some type of credit. So much for Capital One making our home buying experience as ”less painful as possible.” I wish there was a rating I could use that is less than 1 star... Read More

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  • from Pittsburgh, PA
    (5 of 5)
    Recommended!
    Reviewed:

    house loan

    (0) (1)
    Noelle Boeheme was great. She did everything possible to meet my loan needs.

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  • from New York
    (1 of 5)
    Reviewed:

    Use another lender

    (48) (39)
    Don't waste your time and sustomer service is horrible. Their loan specialist are not specialist, training desperately needed.

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You can expect better with Capital One. Whether you need help with refinancing, a new home purchase, debt consolidation, or financing home improvements, your idea of better likely starts with savings - we maximize your savings with competitive rates and lower than average closing costs. But savings is only the start. We also strive to provide a better loan process - one that’s totally clear right from the start, with no hidden fees or unexpected surprises along the way. You can expect better service too - you’ll have a responsive team of dedicated mortgage specialists assigned and available to you every day, each member trained to anticipate and able to take care of all your needs.