Capital One Home Loans Ratings & Reviews

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NMLS ID: 453156

Capital One Home Loans

(4.9 of 5) 2711 Reviews

61% of our customers would recommend this lender.

About Capital One Home Loans

You can expect better with Capital One. Whether you need help with refinancing, a new home purchase, debt consolidation, or financing home improvements, your idea of better likely starts with savings - we maximize your savings with competitive rates and...

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Loan Officers

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Chris Nielsen Plano, TX
Thomas Krahe Glen Allen, VA
Juan Velarde Laurel, MD
Michael Saunders Lake Charles, LA
Diana Lee Arlington, VA
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Customer Reviews

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2711 Reviews

(4.9 of 5)
  • Lender Review
    from El Paso, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender
    Date of Service:
    September 30, 2017

    Capital one is number one

    Good loan plan's

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  • Lender Review
    from Littleton, CO
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward

    Not what I asked for

    Went to lending tree trying to find a HELOC, all I got were offers that were not that. Boo lending tree.

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  • Lender Review
    from Ledyard, CT
    (3 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward

    Bad service

    The process was very cold, customer service was lacking; to put it lightly. I had applied for an HELOC to make home improvements. I had uploaded all the documents needed and still could not reach the right people to answer questions. I had called several times to speak with my rep, and was told they would call me back. No, I needed to speak with someone then! I got an attitude from my rep who had said I only called once to find information, when I had called a half dozen times. That is when I decided to move on, an close my application.... Read More

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  • Lender Review
    from Schiller Park, IL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward

    Rmshah

    Good

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  • Lender Review
    from Arlington, TX
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward

    pushy sales person

    They called me right away, so I told them that I am looking for Home Equity Line of Credit. I was transferred to another person, so I told him that I am looking for HELOC, but he would not give me any information about HELOC, in stead he started hard selling me cash out mortgage refinancing. It was very disturbing, and I almost hung up on him. It was a very bad experience.... Read More

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  • Loan Officer Review
    from Schertz, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great Service

    Chris is very knowledgable and has no problems answering any questions. Chris gave me multiple options that he thought would fit my needs and kept the process as simple as possible. I would definitely use him again on my next mortgage loan or refinance.

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  • Loan Officer Review
    from Tampa, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great Experience

    I had a great experience from start to finish! We moved quickly through the process and closed right on time. I would highly recommend using Chris at Prime Lending to my friends and family.

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  • Loan Officer Review
    from Fort Worth, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this loan officer

    Chris Nielsen, a friendly, top notch, professional

    Chris has been a first rate professional throughout my process to purchase a home. Not only is he friendly and extremely knowledgeable, he has patiently addressed all my questions and has been very accessible. His desire to help me accomplish my goal of owning a new home has made this experience a pleasure. I was very lucky to work with him & I highly recommend him... Read More

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  • Loan Officer Review
    from Eureka, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Helpful

    Helped us through the loan process and gave accurate information. Couldn't have done it without him.

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  • Lender Review
    from Seattle, WA
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender

    Terrible closing experience

    The underwriting team definitely does not have their act together. We are going through the 4th extension because they can't review the documents fast enough (apparently the condo review team takes their time). They also has asked us to provide proof of income on certain funds at least 5 times (meaning that they got it 5 times too). When you ask them for status, the answer is usually: "I don't know, that is department x who is handling that". It is a total waste.... Read More

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You can expect better with Capital One. Whether you need help with refinancing, a new home purchase, debt consolidation, or financing home improvements, your idea of better likely starts with savings - we maximize your savings with competitive rates and lower than average closing costs. But savings is only the start. We also strive to provide a better loan process - one that’s totally clear right from the start, with no hidden fees or unexpected surprises along the way. You can expect better service too - you’ll have a responsive team of dedicated mortgage specialists assigned and available to you every day, each member trained to anticipate and able to take care of all your needs.