Carrington Mortgage Services, LLC Ratings & Reviews

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NMLS ID: 2600

Carrington Mortgage Services, LLC

(3.7 of 5) 23 Reviews

78% of our customers would recommend this lender.

About Carrington Mortgage Services, LLC

Carrington Mortgage Services is the retail loan origination division of Carrington Holding Company, LLC. This company services over $10 billion in mortgages and is licensed to help you find and obtain a loan across 42 states in the United States. Carrington...

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Loan Officers

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Preston Kemp Westfield, IN
Nathan Conklin Westfield, IN
David Richman Westfield, IN
Anthony Jaremko Brentwood, TN
Shawn Phillips Westfield, IN
Jason Green Westfield, IN
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Customer Reviews

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23 Reviews

(3.7 of 5)
Review Breakdown
  • Loan Officer Review
    from Hahira, GA
    (5 of 5)
    Recommended!
    Reviewed:

    Home loan

    (0) (0)
    I have been working with Bryan towards a home loan and the experience has been fantastic. He is very knowledgeable and helpful in helping me and my husband take the right steps to reach our goal. Rarely do you find people who will stop and take the time to really help and Bryan has done that for us. I have already recommended him to one of my friends. Looking forward to continuing the process.... Read More

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  • Lender Review
    from Waxhaw, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent Experience. Great Rates!

    (1) (1)
    On time and painless process.

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  • Lender Review
    from Warren, OR
    (1 of 5)
    Reviewed:

    DO NOT USE Carrington Mortgage

    (3) (1)
    Terrible customer service. Nice people with their hands tied. Poor communication from the company. Raised the Mortgage did not send out proper advanced notice. Piles fees, upon charges, upon fees. Difficult to make any sort of payment except Bank Drafts/Check by phone. Long wait times on phone. No real online tracking what so ever, just a place to put your bank routing numbers. Sends tons of Junk Mail so much so that, you do not know what is Junk and what is important. That my friends is just the Tip of the iceberg... Read More

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  • Lender Review
    from Gilbert, AZ
    (1 of 5)
    Reviewed:

    Bad service

    (2) (1)
    I experienced so bad service with this company never recommend to anyone.tookthem 5 months wanted to refinance still not understanding why the loan officer quite working on my loan with the company,now I don't even care to pay higher interest want to get out the company and charging me late fee no reason the loan officer was keeping saying don't pay we are closing but never happened called to explain nobody cared it's so stressed out not sure what do do can wait to refinance with different Leander it's in pores ... Read More

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  • Lender Review
    from Annandale, MN
    (1 of 5)
    Reviewed:

    Behind the times with online options

    (2) (1)
    My mortgage was sold to Carrington from Chase and I received no notification of this transfer from Carrington at all. Then I found out they block payment options so I could not add additional principal to my payment. The company is falling WAY behind on technology as I need to print, sign and mail a form in order to enroll in automatic payments. It is embarrassing dealing with a company this far behind. Unfortunately, the way I see it, companies like this generally don't focus on customer service because most mortgage holders have zero input for when their mortgage is transferred and to whom... Read More

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  • Lender Review
    from North Las Vegas, NV Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 19, 2015

    So far, so good.

    (2) (2)
    They have been very helpful, so far. However, due to an emergency on my part, we are just restarting the process. I am looking forward to working with them.

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  • Lender Review
    from Round Lake, IL Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    May 4, 2014
    Loan Closed On:
    April 10, 2015

    Great Service

    (1) (0)
    Megan our loan officer was great. She helped guide me throughout the process.

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  • Lender Review
    from Fishertown, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    June 14, 2015

    Willing to work with you.

    (2) (0)
    Working with Carrington Mortagage Service, was an eye opening experience, they were very willing to explain each set, and what we needed to do to make purchasing this home happen. I would highly recommend this company to anyone that is needing help to get a home, especially active military or veterans.

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  • Lender Review
    from Fillmore, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 3, 2014
    Loan Closed On:
    April 30, 2015

    Very helpful.

    (1) (0)
    We had a interesting buying experience, where the agent was the same person for both sides. It was quite stressful, and I felt that Carrington rep went out of her way to help us out and answer our questions. I would use them again.

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  • Lender Review
    from Crystal River, FL Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    March 16, 2015
    Loan Closed On:
    May 29, 2015

    Horatio Toledo

    (2) (0)
    Horatio Toledo was the absolute best person I have ever dealt with in any area of financial services. He went above and beyond what I expected any Loan Officer would do. If there was a rating over 100% I would give it... I can honestly say I don't think I would be in my house now were it not for his efforts and tenacity!!!

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Carrington Mortgage Services is the retail loan origination division of Carrington Holding Company, LLC. This company services over $10 billion in mortgages and is licensed to help you find and obtain a loan across 42 states in the United States. Carrington Mortgage strives to get their customers the right loan program and terms for their financial situation. Built on the core values of integrity and transparency, Carrington Mortgage provides unparalleled service. If you don’t believe us, check out Carrington Mortgage reviews from other LendingTree customers