Carvana Ratings & Reviews

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Carvana

(4.7 of 5) 226 Reviews

97% of our customers would recommend this lender.

About Carvana

At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and...

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Customer Reviews

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226 Reviews

(4.7 of 5)
  • Lender Review
    from Stow, OH
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 23, 2018

    Most Amazing Experience Ever

    I have had the most amazing experience with Carvana. I’ve bought two cars before, as a minor, so this was my first experience buying a car completely on my own. I didn’t neee any help from anyone else, everything is laid out straight up and 100% honest with Carvana. I could not have asked for an easier process. I am in love with my new vehicle! The quality of my 2015 VW Jetta when it arrived was impeccable. My parents are jealous of their 20 year old dayghter’s car! Thanks so much for everything!... Read More

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  • Lender Review
    from Desert Hot Springs, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    November 27, 2018

    Evolutionary Experience

    It was a: ...WALK IN THE PARK, ...PIECE OF CAKE, ...BREEZE! You get the drift...the best online purchasing transaction and deal that I have ever experienced since the dawn of doing anything online!

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  • Lender Review
    from West Wendover, NV
    (3 of 5)
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    May 16, 2018

    Great Platform, Needs improvement in Lending

    They gave us the run around from the moment we showed the ability to purchase. First we didn't make enough, then they told us that we could look at cheaper cars, yet wouldn't tell us what price range we were approved for. Just a big waste of time. Good platform though, with an easy way of looking at inventory. They really need to improve their lending though.

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  • Lender Review
    from White Pine, TN
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    November 27, 2018
    Loan Closed On:
    November 30, 2018

    2017 Jeep

    The overall experence was good. Friendly folks and awesome way to buy a car. The identity, funds and income verification was a headache, so be sure you use check stubs instead of statements. I love the car and silver rock warranty covered brake replacement needed at the time of purchase.

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  • Lender Review
    from Denver, CO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    November 17, 2018

    Don't over think it. Use Carvana.

    I honestly can't understand why anyone would buy a used car any other way. The amount of customization they allowed in what I wanted to pay BEFORE I picked a car was amazing. I chose my down payment, overall cost, and even monthly payment before chose the car. So simple and easy I was thinking it was too good to be to until it over and the "gotcha" never came!

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  • Lender Review
    from Fall River, MA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    November 7, 2018

    My Thanksgiving Blessing

    I was planning on purchasing a used car early next year but my current car had other plans. Unfortunately my credit score was not where I wanted it to be. I had applied at many places looking for a car to be unapproved. Then came Carvana, I was able to see what I would be approved for by my income etc. They laid out the car payments and down payments for me. I was able to filter for vehicles based on what I needed!! Best of all no one pushing me around to make the sale. I loved it! When I was ready to purchase the perfect vehicle it was easy. I put in the order Thursday and had the car Tuesday. Only issue I had was registration as MA doesn't do temp plates. Since this was just before Thanksgiving I was afraid my plates would not arrive until Friday. But rest assured after expressing my concerns a manager drove it to my place!! The car is great! This is my 1st vehicle that I've purchased that has less the 95k. Such a blessing for me and my family! Thank you Carvana!... Read More

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  • Lender Review
    from Sandy, UT Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    November 8, 2018

    Overall Great Experience

    Overall, great experience. Beats going to any dealership hands down. Prices are not the absolute lowest but they are fair, and no doc fees so for me the out the door price was lower than the same vehicle with a lower tag price at a local dealer, and financing terms were better with carvana. I did fly and drive to Tempe from Salt Lake City. Customer service was excellent overall, made the experience as easy as possible. Would have given 5 stars, but 2 things- they sent me a reschedule email while I was mid flight, which turned out to be a mistake but still very distressing, and the guys at the vending machine were a bit confused about whether I could charge my BMW I3 at Tesla stations (I can't, even though they insisted I could). Will use carvana again, no question... Read More

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  • Lender Review
    from Greenville, SC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 14, 2018
    Loan Closed On:
    October 31, 2018

    Carvana Nirvana!

    Carvana has been fantastic! I recently purchased a 2015 Jeep Cherokee at a very good price. There was a delay with the delivery of 2 days but was not really an issue. The couple issues I had with the vehicle they have taken care of and I am very happy with my purchase and will use them again. Their customer service reps I have contacted were knowledgeable and empowered to ensure the customer is happy and satisfied! I will never use a car dealership AGAIN... Read More

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  • Lender Review
    from Shelton, CT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 23, 2018

    Great Experience

    The best experience buying a car!!!! No stress or pressure. I purchased a 2016 Dodge Ram. When the truck arrived at my house the delivery person was very pleasant. I could not believe the truck I purchased was a 2016 model. The condition of the truck was perfect!!! I felt like I purchased a 2018 model year. Everyone who compliments the new truck I tell them I purchased it online and it blows their mind!!. Carvana you are on to something good!!!... Read More

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  • Lender Review
    from Bethany, OK Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    October 28, 2018

    Good place

    Nice looking cars but kinda high prices . They should offer low down payments for people who are starting over .

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At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and certifying high quality pre-owned vehicles, to providing 360 high-resolution photography inside and outside of the vehicle, to providing customers with the option to pick up their purchases from one of our state-of-the-art Car Vending Machines (yes, you read that right) or have their cars delivered to their driveway in as little as 24 hours all with a 7-day Money Back Guarantee, we’ve made it our mission to redefine the car buying status quo. Carvana also provides customers with the ability to generate real-time financing and warranty options that are tailor-made to individuals with all manner of credit. With no dealerships or commissioned salespeople, we help save thousands of dollars per car in expenses that we pass on to our customers. Recently named Forbes’ 5th Most Promising Company in the U.S., Carvana offers the excitement and culture of a startup with the capitalization and infrastructure of a much more established business.