Carvana Ratings & Reviews

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Carvana

(4.7 of 5) 155 Reviews

97% of our customers would recommend this lender.

About Carvana

At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and...

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Customer Reviews

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155 Reviews

(4.7 of 5)
  • Lender Review
    from Wilmington, MA Confirmed LendingTree Customer
    (3 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    June 16, 2018

    Love my car

    I love my car but 2 got big problems . my car delivery date was extended and when the guy came he came with a wrong car . So he had to go back and bring me mine .. Other than that everything was great

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  • Lender Review
    from Greenwood, IN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    February 13, 2017

    Carvana is the best new way to buy a car

    Wow! This company blew me away with their superb customer service, ease of finding a car, and their incredible prices. You will not find a better price on the quality of cars at a dealership. I even tested it out. I went to my dealership to see what they would offer me on the same vehicle with trade in and the dealership wanted to charge me $5,000 more. You cannot haggle with Carvana, but if you research the prices on KBB you will see that you are getting a great value! You can however, call customer service if you think your trade-in is worth more than Carvana is willing to give you, and they may give you what you want if you have evidence that you have added extras to the vehicle. Their customer service is top notch. They remind me of Amazon. Whatever I needed, they were there to assist. You can call or chat. Sometimes there are a lot of callers in the cache but you can press a number when prompted and they will call you back when it is your turn. Everything is done for you. They were able to file with the DMV and transfer my plates. I didn't have to do anything. I have a bumper to bumper warranty given by Carvana for 4100 miles. I still have the power train warranty on the vehicle I purchased, too. They gave me a very reasonable price for my trade in. When the SUV arrived, it was in perfect shape on the exterior. The interior had been cleaned very well, BUT had not been detailed. I needed that detailed for the leather seats because there were some oily spots on the leather. I went to have it detailed the next day. I snapped a picture of the receipt and took pictures of the seats before I had the car detailed. I sent them to Carvana and I called Carvana telling them that I did not like the appearance of the seats when the car had arrived. They advised me to take the pictures and go have it detailed and they would reimburse me up to $150. Carvana mailed me a check overnight using FedEx, which was unnecessary, but appreciated. I also had 7 days to decide if I wanted to keep the car. Of course, I wanted to keep it. It is awesome. None of their cars have ever been in an accident and if you aren't happy with anything, call them and they will be there for you! There is only one thing that I suggest. Go with your own financing!! Carvana's rates were high and I have really good credit. I got a very low rate with my bank, and a great, great price on a luxury vehicle. I am very satisfied and I will NEVER go to a dealership again! I love this company so much and I am certain they are going to be very successful that I bought some stock in the company! Their stock has more than tripled this year so far. Complete success and awesome employees!!!! Top Notch customer service. You will not be disappointed. I was hesitant at first because what consumer buys a car without test driving it first? It sounds crazy! I know; but what dealership gives you 7 days to decide whether or not you want to keep the car that you have purchased and allows you to pick a different car or take your trade back if you aren't happy? Exactly. The choice is simple. Carvana is the new way to buy a car, and they are changing the playing field for all of the dealerships and shady salesmen. Thank you, Carvana!... Read More

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  • Lender Review
    from El Centro, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    June 25, 2018

    Lives up to the hype

    Everything was super quick and easy. They had the lowest price I could find on the type of car that I wanted. My car was exactly as described, was in great condition and runs great (so far, only had it for a little over a week). Just waiting on the floor mats to come in so I can say everything was pretty much perfect. I'm hoping this review and my vehicle hold up in time. ... Read More

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  • Lender Review
    from Myrtle Beach, SC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    June 29, 2018

    Best Decision EVER!

    If you are at the dealership ...you are living in the stone age! Hands down the best , easiest and smoothest car purchase process on the Planet! Can't wait to buy my next CARvana!

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  • Lender Review
    from Wright City, MO Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    June 23, 2018

    Slightly frustrated

    The whole experience was great, except that the site said that my car would have cruise control, which it didn’t, and I called to have to required documents faxed to the government building in my county and it took like three trips 15-20 minutes in the opposite direction of anywhere else I need to be, and being on hold for hours collectively and being told they didn’t have the documents that only they had the access to. So that was all quite frustrating, but I enjoy my car, they offered a bit of a compensation that’ll pay for a portion of adding cruise control, and I’m done with all the government building stuff... I think... ... Read More

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  • Lender Review
    from Fallbrook, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    June 22, 2018

    Best Dealership Ever!

    The battle of searching for a car was stressful but carvana made the process so easy. I chose the car i wanted to get, payed the down payment and got the keys to my new car. And if i didn't like the car I chose then i had 7 days to call them and get my money back and choose another car. But i do love the car I chose and I am glad that carvana helped me every step of the wa... Read More

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  • Lender Review
    from Clarksburg, MD Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 29, 2018
    Loan Closed On:
    June 19, 2018

    Very good, low rate and time saving

    Very easy and convenience, rate was good as well

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  • Lender Review
    from Brooklyn, NY Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    June 3, 2018

    Converted to Carvana

    Easiest way to buy a car! After spending 4 hours at a dealership to discover a $2,000 'reconditioning fee' above the asking price, taxes etc. we were done with searching for a car the hard way. Carvana offered a better selection of the exact car we wanted and a lower price than we would have paid. On day of delivery the driver called us to give a 20 minute notice before arrival, we test drove and paperwork was done in 30-minutes total. Will never buy a car from a dealership again!!... Read More

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  • Lender Review
    from Atlantic Highlands, NJ Confirmed LendingTree Customer
    (3 of 5)
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    September 19, 2017
    Loan Closed On:
    June 27, 2018

    Disappointed

    I purchased a 2016 Chrysler Town and Country from Carvana. 2 days after purchase (technically on day 3 of my 7 day return window) I reported an issue with the condition of my vehicle. I was told it would take 3 days to hear back about whether or not something could be done about my issue. I heard from a representative on 6 of my return window to see how things were going and was told I would hear back later that day or first thing the next morning. After not getting a response from the “repairs” department I called at 1PM on the following day, 4 hours before my return window closed. I was offered $250 to keep the vehicle and had only 4 hours to decide if I would accept this offer. I ended up deciding to keep the car and accepting that I would need to spend additional money to put the vehicle into acceptable condition rather than go through the hassle of returning or exchanging the car. Every person I dealt with was friendly and the process was quick and easy. That being said, it is difficult to recommend a company that fails to disclose an obvious flaw in a vehicle and then tries “run out the clock” when it comes to the return policy.... Read More

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  • Lender Review
    from Montgomery, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    June 19, 2018

    Easiest way to purchase vehicle

    This was the easiest way to purchase a car. They delivered the car and went through the paperwork. The delivery person was so nice and helpful and i did everything online even pick the warranty and gap. This will be my way of buying vehicle from now on. The car BMW 535i is in excellent condition as it was shown to be and i am extremely happy with my car. THANK YOU CARVANA!!!!!... Read More

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At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and certifying high quality pre-owned vehicles, to providing 360 high-resolution photography inside and outside of the vehicle, to providing customers with the option to pick up their purchases from one of our state-of-the-art Car Vending Machines (yes, you read that right) or have their cars delivered to their driveway in as little as 24 hours all with a 7-day Money Back Guarantee, we’ve made it our mission to redefine the car buying status quo. Carvana also provides customers with the ability to generate real-time financing and warranty options that are tailor-made to individuals with all manner of credit. With no dealerships or commissioned salespeople, we help save thousands of dollars per car in expenses that we pass on to our customers. Recently named Forbes’ 5th Most Promising Company in the U.S., Carvana offers the excitement and culture of a startup with the capitalization and infrastructure of a much more established business.