Carvana Ratings & Reviews

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Carvana

(4.7 of 5) 245 Reviews

97% of our customers would recommend this lender.

About Carvana

At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and...

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Customer Reviews

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245 Reviews

(4.7 of 5)
  • Lender Review
    from Dayton, OH
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    January 28, 2019

    CARVANA Fan For Life

    I found that the commercials on tv regarding CarVana peaked my interest. Then going on line and seeing the car inventory was absolutely amazing. To be able to do everything line was great. There is no car salesman hassle. I did not received tons of emails from anyone, but when I had a question they were very quick to give me the answers I needed. To be able to fill out your application on line, find out your interest rate, down payment, pick out the car you want and even have it delivered to your front door....AMAZING, GREAT. I''d do it again any time... Read More

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  • Lender Review
    from San Antonio, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    February 1, 2019

    Almost the perfect buying experience !

    Perfect way to buy a car!! The car was not very clean at all and had a couple of scratches that were not reported to me... But the purchase process was a breeze!

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  • Lender Review
    from Parkersburg, WV
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    February 11, 2019

    Highly Recommended

    I Highly Recommend Carvana! Absolutely Love The Customer Service and Friendly Staff.

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  • Lender Review
    from Katy, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    January 21, 2019
    Loan Closed On:
    January 31, 2019

    First Time Customer, Very Happy

    First time using Carvana, and it was A LOT simpler than I thought it would be. I had to get a new truck due to my old one breaking down. Even though I knew what I wanted and kept very good credit, I was cringing having to go to dealerships. The last time I was at a dealership (almost 12 years ago), I spent 2 hours sitting around just for them to loan me the keys for a test drive, then another 5 hours for the paperwork. I really think they do this intentionally to wear you out. This way, it's easier to get you to agree to any piece of paper they give you because you're tired and wanting to leave. Since I keep very good credit, Carvana already approved me for a very low rate. It let me control all the financing options they provide so I can make the best decision. At first, I considered trading in my old truck, but later changed my mind and made a down payment. The change only took a few minutes and the down payment process was done online as well. The last dealership gave me excuse after excuse. Carvana gave all the contract paperwork online, where I can take my time looking over everything in the comfort of my own home. There is a time limit, but for a 24 hour limit, you can definitely take your time. No pressure from dealership financing agent sitting right across from you. No stress from the weekend chaos in dealerships. After the final approval was done (both me & Carvana), I was given date & time I can pick up the truck. Within 15 minutes of arrival at Carvana, I was being handed the keys, given a firm handshake, and I was driving off. ... Read More

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  • Lender Review
    from Nashua, NH
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender

    My Experience

    Got the delivery of my car and I tie down on the flat bed truck broke the rear bumper and font one carvana took care of everything the always took care of my needs will be buying from them again soon Loved there service.

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  • Lender Review
    from Waldorf, MD Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    December 15, 2018

    Great experience!!!

    It was great!!! I would recommend this car buying service to everyone!!!

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  • Lender Review
    from Rock Hill, SC
    (3 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    February 8, 2018
    Loan Closed On:
    December 14, 2018

    INSPECT THE CAR CAREFULLY

    My experience with carvana was a rollercoaster. The initial process of getting approved and finding the vehicle I wanted was simple and the paperwork was a breeze. However, my issues with dealing with carvana stem from the customer service. During the whole process there was a lot of he said, she said. one moment my trade in was accepted next moment I was misinformed. I'm not even going to talk about when my delivery date was changed without my permission and my car was left in Texas and my delivery date was pushed back 48 hrs. Another thing I warn potential buyers is to seriously inspect every part of the vehicle especially the paint. My vehicles touch up paint wasn't relatively close to the color of the original paint color this was left unnoticeable during the time of my trial week because of the wet conditions throughout the week and the car was also wet upon pick up. however, once it dried I can now see splotches of flat (matte) black paint along the bottom and on the hood of the car even though my car has metallic glossy black paint. other than that, when I did have to speak on the phone associates were always polite, I just wish the buying process, much like my paint, went a lot smoother... Read More

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  • Lender Review
    from Hagerstown, MD
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    November 23, 2018

    Carvana review

    Carvana is a great place to purchase a vehicle from. They make the car buying process easy & hassle free. Would definitely recommend them to anyone.

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  • Lender Review
    from San Jose, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    December 30, 2018

    Get exactly what you need

    Quite frankly, it is a little shocking to deal with a car buying experience where everything moves exactly as advertised. From getting a pre-authorized rate (the lowest I found) to vehicle quality to delivery it all checked out for me. After browsing cars for a while, I decided on the price range and model I wanted and when the right car was available I was prepared to pull the trigger. 3 days later, the car was delivered by a friendly and helpful associate and I was on my way. I am still floored by how low-stress the experience was.... Read More

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  • Lender Review
    from Arlington, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender

    New Car

    My experience was amazing, from the time I went to the website and found a car, there was no haggling with anyone, it was a very enjoyable experience, had my new car in less then 48 hours, I absolutely love them and recommend them to everyone that ask about my new 2018 Camry!

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At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and certifying high quality pre-owned vehicles, to providing 360 high-resolution photography inside and outside of the vehicle, to providing customers with the option to pick up their purchases from one of our state-of-the-art Car Vending Machines (yes, you read that right) or have their cars delivered to their driveway in as little as 24 hours all with a 7-day Money Back Guarantee, we’ve made it our mission to redefine the car buying status quo. Carvana also provides customers with the ability to generate real-time financing and warranty options that are tailor-made to individuals with all manner of credit. With no dealerships or commissioned salespeople, we help save thousands of dollars per car in expenses that we pass on to our customers. Recently named Forbes’ 5th Most Promising Company in the U.S., Carvana offers the excitement and culture of a startup with the capitalization and infrastructure of a much more established business.