Carvana Ratings & Reviews

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Carvana

(4.8 of 5) 83 Reviews

98% of our customers would recommend this lender.

About Carvana

At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and...

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Customer Reviews

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83 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Roswell, NM Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    November 12, 2017

    Couldn't be happier

    I cannot believe how easy it was to buy a car online through Carvana. Everything was a smooth process and customer service was excellent. The only downfall was having to drive a couple of hours to pick up my car because I was out of the service area. The drive was totally worth it, though. Brian was super nice and answered all my questions. My car was exactly as described. I am a very happy customer! Thank you, Carvana!... Read More

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  • Lender Review
    from Oakville, IA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    December 28, 2017

    Amazing car buying experience!

    AMAZING company! I will never go to a dealership again! Professional and courteous! The interest rate beat everyoneoneelseand I love my new car! It’s unbelievable how stress free it was to purchase my new car!

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  • Lender Review
    from Brooklyn, NY Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    December 29, 2017

    MOST AMAZING EXPERIENCE BUYING EVER!

    The most amazing experience I have ever had!!!!. I bought a car in 2013 and just being able to pick my own payments control how much to put down the incredible seamless way you get control over the purchase was amazing! I had a nightmare with a dealer and after this amazing experience I will never go to a dealer again. My wife and I are so so so happy we did this and it got delivered right tooo us !!!!! seamlessly amazing carvana I give you a million stars <3 you guys make the world a better place !!! AND CUSTOMER SERVICE U GUYS ROCK!!!... Read More

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  • Lender Review
    from Valders, WI Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    December 2, 2017
    Loan Closed On:
    December 30, 2017

    Misses 5 star due to lack of attention to Detail

    Financing and delivery were great, simple and straightforward with a good interest rate and prompt customer service. However, the vehicle's interior roof liner has significant staining that was not disclosed. After questioning and submitting pictures Carvana offered $50 to detail the car. All of the detail services that I contacted strongly advised against using any cleaners on the ceiling liner as the material is thin and may sag if treated. Almost all stated that my best move for pristine vehicle apperance is to have Carvana replace the soiled liner completely. I have yet to get an estimate on this but when I do, it is going to Carvana. I decided to keep the vehicle in spite of this issue as the mechanical condition of the car and overall value if the purchase outways the negative... Read More

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  • Lender Review
    from Topeka, KS Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    November 26, 2017

    Awesome, Awesome Experience

    Your team is the best! I will buy future vehicles through Carvana as well :) You have a personable agent that keeps in touch with you throughout the entire process. Love my new car and this was truly the best car buying experience I ever had! Thank you.

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  • Lender Review
    from Jacksonville, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender

    EASY PLEASIE

    SO EASY. I ONLY WISH THEY HAD CO-SIGNING. I WAS BUYING A CAR FOR MY SON AND I WANTED HIM TO ESTABLISH HIS OWN CREDIT RECORD. I GOT THE LOAN IN MY NAME, BUT HE IS MAKING THE PAYMENTS. EVERY THING WENT GREAT.

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  • Lender Review
    from Akron, OH Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    December 12, 2017

    Mr

    Great everybody I dealt with was very professional .

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  • Lender Review
    from Houston, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    July 13, 2017

    Easy Financing even with bad credit

    I have horrible credit and I was approved with Carvana. While other dealers that work with people that have bad credit usually charge extra fees or a high sticker price Carvana does none of that. They simply just charge you a high interest rate which is reasonable for someone with bad credit. Eventually as my credit improves I can get a refi to lower my rate but with the other bad credit car dealers I would have paid way too much for the car to ever qualify for a refi.... Read More

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  • Lender Review
    from San Angelo, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    November 9, 2017

    The best car buying experience ever!

    This was the best car buying experience I've ever had. I got to select my car online, finance it, and pick it up at my convenience. The vehicle was exactly what I expected and the people at Carvana were pleasant and professional. I will purchase my next car from Carvana!

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  • Lender Review
    from Lafayette, IN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    December 1, 2017

    Amazing

    Awsome company the delivery was on time and he was very respectful and helpful. The customer service helped me out though the whole thing and getting a car delivered by truck priceless

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At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and certifying high quality pre-owned vehicles, to providing 360 high-resolution photography inside and outside of the vehicle, to providing customers with the option to pick up their purchases from one of our state-of-the-art Car Vending Machines (yes, you read that right) or have their cars delivered to their driveway in as little as 24 hours all with a 7-day Money Back Guarantee, we’ve made it our mission to redefine the car buying status quo. Carvana also provides customers with the ability to generate real-time financing and warranty options that are tailor-made to individuals with all manner of credit. With no dealerships or commissioned salespeople, we help save thousands of dollars per car in expenses that we pass on to our customers. Recently named Forbes’ 5th Most Promising Company in the U.S., Carvana offers the excitement and culture of a startup with the capitalization and infrastructure of a much more established business.