Carvana Ratings & Reviews

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Carvana

(4.7 of 5) 31 Reviews

97% of our customers would recommend this lender.

About Carvana

At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and...

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Customer Reviews

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31 Reviews

(4.7 of 5)
Review Breakdown
  • Lender Review
    from Kansas City, MO Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 28, 2017

    Great Experience

    (0) (0)
    I was really apprehensive about purchasing a car I had never looked at face to face. It took me about a month to decided if this was right for me. I called so many times with so many questions. There was a small computer glitch with the down payment and they fixed it. Once I got the car, I noticed that the antenna was missing and a few other items. I took it to a Kia dealership and the cashier said that Silver Rock Auto was by far the most friendly and efficient warranty company that she had ever worked with. I am 3 yrs out of a bankruptcy and was denied so many times. Carvana was easy to work with and I would definitely work with them again. I have referred them to many people already... Read More

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  • Lender Review
    from Lake Saint Louis, MO Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 26, 2017

    Quickly turned into the worst experience ever

    (0) (0)
    Picking out the car and the buying process was great... Than the car was delivered to the house.. The car had damage from transport that was not in the pics including deep grooves in the roof and missing paint.. The driver dropping it off took some pics and told me that 100% this would be taken care of and do not worry and get an estimate from the body shop near me.. A day or so went by and I got an email from repairs team and was asked to send over pics.. I did this and was told that the chips on the front of the car (Larger than the one that was pointed out on the back bumper on their website) although not in the pics are normal and will not be covered and offered me $500 to repair the damage on the roof or they would take the car back.. The car is currently awaiting repairs from a body shop in the sum of $1700.. They would not work with me on the damages at all.. Only offered to take the car back within the 7 days. Unfortunately, this was the car that we wanted and they did not have another one the same. Honestly, this went from the coolest buying experience to the worst and while I was excited to tell my friends how easy it was. I am glad that they waited for me to finish the entire process so they could hear the whole story.. Surprised that it ended this way.. Would have been a great way to buy my cars in the future... Read More

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  • Lender Review
    from Fort Wayne, IN Confirmed LendingTree Customer
    (3 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    April 17, 2017

    nervous car buyer

    (0) (1)
    really was nervous to purchase, so i didn't move forward

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  • Lender Review
    from Lubbock, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 3, 2017

    AMAZING!

    (1) (0)
    it was amazing!! so much easier than dealing with a dealership! that gets you nowhere and has you in house for hours at a time! I did everything at work and it was so easy! thank you CARVANA!!

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  • Lender Review
    from Forest, VA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    February 5, 2017

    Good Experience in VA.

    (0) (0)
    Very good experience!! I have purchased many cars through the internet over the past 10 years. This was the best experience yet. The car was as advertised with a competitive price. Their customer service has been excellent...it's like everyone I speak with really appreciates my business and is willing to go the extra mile. They do all the little things well too: the car was detailed, a small gift bag was in the car, a full tank of gas, and even a $25 gift card inside the fuel tank door as a special surprise for the first fill-up. Everyone is motivated and seems to value the customer. I would say they are like the "Chic-Fil-A" of the auto sales business, where every response is a genuine "my pleasure". I will do business with them again... Read More

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  • Lender Review
    from Arnold, MD Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    February 20, 2017

    Would do this again.

    (0) (0)
    Nothing to complain about. Experience was fantastic. Would recommend this process to anyone.

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  • Lender Review
    from Tuscaloosa, AL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 12, 2017

    Quick !!!

    (0) (0)
    Great deal, done without the usual hassles of a car lot and salesman.

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  • Lender Review
    from Seneca, SC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    December 27, 2016

    Loving my car

    (0) (0)
    I enjoyed the experience of buying my car this way. Even the seven day trial period was different. I am enjoying my car and will not buy a car the old fashioned way again.e

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  • Lender Review
    from Charlotte, NC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    March 29, 2017

    A new way to buy Cars

    (0) (0)
    I will never visit another dealership again! Carvana has made a historically frustrating experience into a painfree transacation, which took little time and effort to complete. My car came clean and as advertised.

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  • Lender Review
    from Houston, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    March 31, 2017

    Happy

    (0) (0)
    Great experience but vehicle was not delivered on specified day.

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At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and certifying high quality pre-owned vehicles, to providing 360 high-resolution photography inside and outside of the vehicle, to providing customers with the option to pick up their purchases from one of our state-of-the-art Car Vending Machines (yes, you read that right) or have their cars delivered to their driveway in as little as 24 hours all with a 7-day Money Back Guarantee, we’ve made it our mission to redefine the car buying status quo. Carvana also provides customers with the ability to generate real-time financing and warranty options that are tailor-made to individuals with all manner of credit. With no dealerships or commissioned salespeople, we help save thousands of dollars per car in expenses that we pass on to our customers. Recently named Forbes’ 5th Most Promising Company in the U.S., Carvana offers the excitement and culture of a startup with the capitalization and infrastructure of a much more established business.