Carvana Ratings & Reviews

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Carvana

(4.7 of 5) 47 Reviews

96% of our customers would recommend this lender.

About Carvana

At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and...

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Customer Reviews

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47 Reviews

(4.7 of 5)
Review Breakdown
  • Lender Review
    from Birmingham, AL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    August 5, 2017

    Mario, Luigi, and Minnie Mouse

    (0) (0)
    I was vaguely familiar with Carvana before this recent buying experience (e.g. commercials), but wasn't really aware of all that they were about. When my father-in-law suggested we give them a look (because his new to him GMC truck was being delivered the next day), we decided to see what it was all about. First item of business -- needed to get a fair trade in on my existing vehicle. I answered a few questions and there it was -- hands down the most reasonable offer to date! Then we had to find something we wanted to buy. But really, how much can you discern from a website, right? The 360-degree camera is genius! We could look around, check out the various features and blemishes so that we could make a truly informed decision. Then we had to figure out the financing. Was Carvana going to try to rip me like the last dealership? Turns out they were way better. I was shocked at how fair the financing process was. So, from the comfort of my home office, we bought a car that we had never even sat in. About 48 hours later, four highly energetic folks who seemingly love their job a lot, showed up with our van -- as well as balloons and cupcakes for the kids. What? Who does that?? And did I mention that two were dressed up as Mario and Luigi and one was dressed up as Minnie Mouse? They made the last part of the process easy. I test drove the van and gave it a look. They went over the details of the purchase and took our old van with them. Never stepped foot in a dealership. Didn't have to haggle over financing. Never felt like I was getting snowballed by a sales guy. Didn't have to play the "let me talk to my manager" game. The entire process was, in a word, pleasant. We are die hard Carvana fans now. We have recommended them at every opportunity over the past week. It really is a brilliant way to buy a car... Read More

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  • Lender Review
    from Memphis, TN Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    August 5, 2017

    sad

    (0) (0)
    This company will approve you for a loan however you can only purchase one of their vehicles. It's sad that they work with other companies to offer you a loan but you are only allowed to pick from what they have. I think this should be explained before having someone to lower there credit score.

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  • Lender Review
    from Addison, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    July 25, 2017
    Loan Closed On:
    July 28, 2017

    Best car buying experience ever

    (0) (0)
    This was THE BEST car buying experience I have ever had. From start to finish everything went very smoothly. Each time I needed to speak to someone they were friendly and helpful. It was easy to upload all paperwork needed. When you pick your car up, you get a big token that you insert and you get to watch as your vehicle is brought down. Pretty cool. You even get to keep the token as a keepsake. I would highly recommend buying a car through them... Read More

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  • Lender Review
    from Miami, FL Confirmed LendingTree Customer
    (3 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    July 1, 2017

    Expirience with my car

    (0) (0)
    Good day, I would like to express that Carvana was a very easy process to purchase my car. However I have the following issues to complain about and I understand that I bought an used car, however it was done based on some of the facts outlined on the website that Carvana perform 150 point inspection on all the cars and does not sell cars that have been in accidents. Since I had the car for only about 10 days, the following issues were discovered (some when I received the car). The experience with my car so far; I had to take the car to the ford dealership to fix the windshield water spray nozzle (were inoperable when I received the car). It turned out that hose that transport the water to the nozzle (from water reservoir) was broken. The dealer had to order a new hose, which I have to wait a few days. No sure how the was not tested at during the vehicle inspection. Additionally, the AC was not cooling as normal during my trip home. The dealer checked it and it turns out that there is a damaged hose in the AC system and the compressor has issues as well. They will cover it under the ford warranty without any issues. Again parts have to be ordered and I have to wait a few days. It is shocking that the AC system was not checked. The right side interior molding of the folding arm (convertible top) was popping out when the cover is opened and closed. It turned out the retaining clips are bad on the molding of the right side. Ford will cover it during warranty. I am surprised this was not discovered before the car was sold. When I picked up the car at the Atlanta office, I was told that after 7 days the second key that was missing would be ordered, it never happened. However after being at the dealer, SilverRock covered it. Same thing goes for the floor mats. Which someone from Carvana told the ATL office failed to order both items. Still, have to wait a few days for those items as well. The rear and front bumpers are coming off on the right side, which someone from Carvana addressed it and asked me to take it to a shop to figure out the problem as to why they don't stay in place. Which I will do this coming week. However while at the dealer a customer that owns a body shop told me that the front and rear bumper appears to be repainted which I thought your company doesn't resell used cars. Overall my main issues are that all these things could have been easily discovered during vehicle inspection and preparation prior to the sale. A customer that buys a car that it is fairly new (2016) shouldn’t be having so many issues that had to be resolved by the manufacturer of the vehicle. This could have been easily fixed prior to the sale. On another note, when I booked my car reservation for pick-up, I was told that a representative would meet me at the airport. Carvana failed that part as well since no one showed up an Uber had to be ordered. When I finally arrived at the ATL facility I was told that the office in Phoenix forgot to let Atlanta know that I was coming to pick up my car. But I hope that you can address all these issues since I actually flew to Atlanta to buy a car from your company that promotes on the website a new way of buying cars and their cars are in great working conditions. However too many problems happened in so a short time, some were found the day of pick up. I honestly didn't want to deal with a traditional dealer and I am sure I would have paid less money at a local dealership to buy the same car here in Miami but I took a leap of faith on the reviews that I have read online however I feel that Carvana has failed me in many ways. The only thing I have to say is that your staff is pleasant to work with and deal with over the phone. However some way the left hand is not talking to the right at your offices. ... Read More

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  • Lender Review
    from Aldie, VA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    July 5, 2017

    Best Car Buying Experience in my Life

    (0) (0)
    This was without a doubt the easiest and most relaxing way to purchase a pre -owned vehicle. This was my 10th car purchase in my life and I have never been less stressed. My wife questioned me about why I chose Carvana, but once the process was completed, all she did was praise me for choosing them. Great Service, Great Price, Great Car. Thank you.

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  • Lender Review
    from Alexandria, VA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    February 23, 2017

    Stress Free Car Buying

    (0) (0)
    CARVANA made car buying a breeze. I started with dealerships, and happened upon CARVANA because of their competitive financing. I got one car, drove it for a few days, and decided it wasn't a good fit for me. I called them up and exchanged the vehicle without issue or hassle. The delivery both times was easy and I now recommend CARVANA to anyone I meet who is shopping for a car... Read More

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  • Lender Review
    from Philadelphia, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    June 19, 2017

    Great Customer Service

    (3) (4)
    Was skeptical at first. But great customer service helped me feel assured that I had nothing to worry about. Nice smooth transaction, prompt delivery of my Buick Verano. And a great financing rate. Couldn't be happier with Carvana, would definitely recommend!

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  • Lender Review
    from Waxahachie, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    July 13, 2017

    Recommend

    (5) (3)
    Good offers and good prices carvana is a good place to get a car

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  • Lender Review
    from Austin, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    December 1, 2016

    Great process!

    (5) (2)
    I needed a new car and did not want to deal with another dealership or sales person. With Carvana I was able to see the car inside and out, get a real list of all the features, and get the history of it, all within a few clicks. Got my car scheduled, test drove, picked it up and kept it. Very refreshing experience and plan to recommend for friends and colleagues.

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  • Lender Review
    from El Paso, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    June 13, 2017
    Loan Closed On:
    June 27, 2017

    No more sitting at the dealership for hours

    (5) (1)
    Best experience ever, 5 minutes and I had purchased the exact car I was looking for. Comparable, but older vehicles with higher miles in my area were thousands more. I had my car delivered, and it even came a day early. Eric my driver was great, had the car off loaded and ready to go in minutes.

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At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and certifying high quality pre-owned vehicles, to providing 360 high-resolution photography inside and outside of the vehicle, to providing customers with the option to pick up their purchases from one of our state-of-the-art Car Vending Machines (yes, you read that right) or have their cars delivered to their driveway in as little as 24 hours all with a 7-day Money Back Guarantee, we’ve made it our mission to redefine the car buying status quo. Carvana also provides customers with the ability to generate real-time financing and warranty options that are tailor-made to individuals with all manner of credit. With no dealerships or commissioned salespeople, we help save thousands of dollars per car in expenses that we pass on to our customers. Recently named Forbes’ 5th Most Promising Company in the U.S., Carvana offers the excitement and culture of a startup with the capitalization and infrastructure of a much more established business.