Castle & Cooke Mortgage, LLC
100% of our customers would recommend this lender.
About Castle & Cooke Mortgage, LLC
Whether you are looking for your first home, want to refinance, find an investment property or simply need pre-approval for a home loan, Castle & Cooke Mortgage is at the ready for you. We partner with five-star real estate firms to provide a one-stop...Read more
Loan Officer ReviewBrandon from Pelham, ALRecommended!
Valerie/iFreedom is the best!Let me start by saying that I was probably not the easiest customer my loan officer had dealt with so kudos to her for sticking with me even though I was a pain in the rump at times. With that being said, “Thank You” so much Valerie. I love my new house. My journey with Valerie and iFreedom started a year before my closing date. I applied on Lending Tree and Valerie was the loan officer who responded from iFreedom. She apologized that she would not be able to help me at that time (credit scores and line utilization prevented me from qualifying) but assured me she could help me in the future. She reviewed all of my circumstances, finances, credit and everything else that was needed in order for me to qualify. She then gave me several pointers and some goals to reach by the end of a 12 month time period. 10 months later I received a call out of the blue and it was Valerie wondering how things were going. She took a look at my situation again and informed me that I was ready at that point to start the home buying process. Valerie was very knowledgeable about the steps I would need to take, paperwork I would need to provide, and the exceptions and the rules that would cause issues in underwriting and preemptively tackle them up front. The process wasn’t without hiccups and when the hiccups occurred I always jumped to the doomsday “I can’t get you approved” scenario when the problem was not nearly that bad. Valerie remained patient with me and assured me through 100+ emails over the month and a half time period that everything was going to be OK. To me that was the only thing that could calm my nerves was for Valerie to daily keep me informed and let me know that all was well in my mortgage process (she may not have done that every single day but she probably did it 3 out of every 5 days throughout the process). There were many occasions where things occurred and I would get upset over the outcomes. I believe this was due to my misunderstandings of today’s mortgage processes and comparing them to the way I remember things being 15/20 years ago. Most of my frustrations turned into complaints. Complaints turned into ill feelings and resentment, and it seems I had delusional paranoia at some point (I told you I was a pain in the rump: in my mind the loan officers and the banks were the bad guys out to get me). The stress of buying a home post mortgage crisis it seems has no boundaries. Regardless, Valerie stayed calm, kept reassuring me, and eventually was the sole reason I am in my home today (I was ready to give up half way into the process). I don’t know about all of iFreedom staff, but I can vouch for Valerie. She is a class act and I am happy that she was my loan officer. Thanks again Valerie!!! For everything... Read More
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