CBC National Bank Ratings & Reviews

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NMLS ID: 402135

CBC National Bank

(5 of 5) 1519 Reviews

99% of our customers would recommend this lender.

About CBC National Bank

On April 2, 2018, CBC National Bank merged and is now a division of First Federal Bank of Florida. Of all the mortgage services we provide at CBC National Bank®, our core focus is simply this: to put our customers first. Since we opened our doors in 1999,...

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Loan Officers

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Katherine Borsa Cumming, GA
Jill Willy Cumming, GA
Bradley Self Cumming, GA
Jason Grano Cumming, GA
BROOKE PHUN Johns Creek, GA
Jonathan Pernes Cumming, GA
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Customer Reviews

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1519 Reviews

(5 of 5)
  • Lender Review
    from Neshkoro, WI
    (2 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Not smooth

    We didn't close on the day scheduled and we thought they should have sped up the process when our challenging loan got ready to close. It was a stressful time.

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  • Loan Officer Review
    from Fort Mill, SC
    (2 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Jill Willy - review

    I'v read the reviews and realize I'm going against the grain with my review but I think its important to be honest. My experience with Jill Willy was that she was condescending, overly defensive, quick to point out mistakes other than her own and just generally has poor customer service skills. If you question something she will be quick to say "I've been doing this for 15 years and I've never seen" which is of no help to you as a mortgage shopper whatsoever. For example: I asked if it was normal that we were two days to closing but yet the underwriters had not signed off. Her response was that we were closing a loan in 3 weeks and my expectations were too high (I never questioned why, just wanted to be sure she was confident). And then she even had the audacity to say "you worry a lot don't you". Look this is my 7th home purchase, we as buyers have very little life experience with mortgages. To treat us as if we should know everything and not question her "15 years experience" shows that she has become coarse and hardened over the years and should probably consider a lateral career change. Jill Willy made this a very stressful purchase for me. The lender she works for was great (just be sure and negotiate some of their "fees" off your costs) this was all about her customer service skills and attitude. Id ask for another processor. Again, Ive read all the positive reviews.. take this one with a grain of salt. Maybe this is "me"... Read More

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  • Lender Review
    from Dallas PA
    (2 of 5)
    Recommended!
    Reviewed:

    Mortgage Loan

    We have not gone through the whole mortgage process yet but I will say that David Goldberg is responding even when he is not in the office. Got approved by CBC and Ditech, CBC David Goldberg got back to me no matter what. Ditech went into my credit lowered my credit score and report by doing that. Haven't heard from them since no matter how many times I call email etc. WE"LL GIVE YOU A MORTGAGE NO PROBLEM WE JUST WON'T BACK IT U... Read More

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On April 2, 2018, CBC National Bank merged and is now a division of First Federal Bank of Florida. Of all the mortgage services we provide at CBC National Bank®, our core focus is simply this: to put our customers first. Since we opened our doors in 1999, our commitment has always been to provide nothing less than an exceptional experience in everything we do. It is because of that unwavering dedication to service and our customers’ resulting loyalty that we remain a thriving regional bank. Our staff consists of experienced mortgage banking professionals who are committed to providing extraordinary customer service, plus the convenience of a personal touch to every loan. CBC National Bank can provide you with the best innovations in the mortgage industry because we offer a variety of loan program options to meet your needs.