Citibank, N.A. Ratings & Reviews

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NMLS ID: 412915

Citibank, N.A.

(2.8 of 5) 5 Reviews

40% of our customers would recommend this lender.

About Citibank, N.A.

Home ownership is one of life's greatest events. But we recognize that the mortgage process can be daunting for many. That's why we've made the process of getting a home loan, or refinancing an existing loan, as simple as possible. So whether you're a...

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Loan Officers

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Brian McClane O'Fallon, MO
Ivan Ramos Northridge, CA
Kleida Muzlija GREENBURGH, NY
Gil Ledany Paramus, NJ
Nafeea Roberts BROOKLYN, NY
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Customer Reviews

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5 Reviews

(2.8 of 5)
Review Breakdown
  • Loan Officer Review
    from Edison, NJ
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward

    unavailable and unhelpful

    (0) (0)
    We were planning to go through citi bank for our mortgage process and were put in touch with Gil by the broker. We have had the worst experience ever. He or his team were extremely unclear about the closing costs and they were unable to help us or answer our questions regarding the costs that the bank is charging. We called him a couple of times but got an email back saying that he hasn't received our call. When we finally called him he said that he'd rather not go ahead with the file if we are taking long to decide. If we ask questions and take time to decide which bank to go ahead with then this guy just comes to you being extremely rude and arrogant. home buying process is hard itself, do yourselves a favor and go with someone else who can help you understand every penny you pay. the most horrid experience ever.... Read More

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  • Lender Review
    from Tampa, FL
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward

    Unethical

    (2) (0)
    After waiting THREE months to close on my mortgage loan, they changed the terms of my loan estimate FOUR days before closing. They refused to change them back to the original estimate and I'm still trying to get my deposit back. Don't let some of their initial "discounts" fool you. Do not use them.

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  • Lender Review
    from Connecticut
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 6, 2013

    Fastest Responders

    (1) (1)
    Citibank was the first to reach me by phone, literally seconds after I hit submit. The mortgage officer spend an enormous amount of time with me and was both patient and informative.

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  • Lender Review
    from Washington DC Metro
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 13, 2013

    Proactive and Professional

    (0) (1)
    It is not an easy process to compare lenders and choose them, usually while under a deadline. The representative we worked with was fantastic and did all within his power to assist us without being overly pushy or salesy. Often heard saying he wants our business (yes, lending is still a customer service function and *I* am the customer!) - I truly enjoyed working with Citi and am already referring them to a close friend of mine doing a refi... Read More

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  • Lender Review
    from Atlanta, GA
    (1 of 5)
    Reviewed:

    right hand hasn't met the left hand!

    (2) (0)
    I sent out a request for an auto refi on Lending Tree and these people responded by telling me yes first and then turning me down here. Funny thing is, they had already sent me three letters telling me I'm pre-approved for a loan refi! My credit is very good now; a 700 score and more than three years after a discharged bankruptcy and never missing a payment. I didn't want to do business with them anyway... Read More

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Home ownership is one of life's greatest events. But we recognize that the mortgage process can be daunting for many. That's why we've made the process of getting a home loan, or refinancing an existing loan, as simple as possible. So whether you're a first-time homebuyer, ready to buy a second home or looking to refinance, we'll help you every step of the way.