Citibank, N.A. Ratings & Reviews

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NMLS ID: 412915

Citibank, N.A.

(2.8 of 5) 4 Reviews

50% of our customers would recommend this lender.

About Citibank, N.A.

Home ownership is one of life's greatest events. But we recognize that the mortgage process can be daunting for many. That's why we've made the process of getting a home loan, or refinancing an existing loan, as simple as possible. So whether you're a...

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Loan Officers

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Ivan Ramos Northridge, CA
Kleida Muzlija GREENBURGH, NY
Peter Edwards New York, NY
Nafeea Roberts BROOKLYN, NY
Mei Chen Los Angeles, CA
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Customer Reviews

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4 Reviews

(2.8 of 5)
Review Breakdown
  • Lender Review
    from Tampa, FL
    (1 of 5)
    Reviewed:

    Unethical

    (0) (0)
    After waiting THREE months to close on my mortgage loan, they changed the terms of my loan estimate FOUR days before closing. They refused to change them back to the original estimate and I'm still trying to get my deposit back. Don't let some of their initial "discounts" fool you. Do not use them.

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  • Lender Review
    from Connecticut
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 6, 2013

    Fastest Responders

    (1) (0)
    Citibank was the first to reach me by phone, literally seconds after I hit submit. The mortgage officer spend an enormous amount of time with me and was both patient and informative.

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  • Lender Review
    from Washington DC Metro
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 13, 2013

    Proactive and Professional

    (0) (0)
    It is not an easy process to compare lenders and choose them, usually while under a deadline. The representative we worked with was fantastic and did all within his power to assist us without being overly pushy or salesy. Often heard saying he wants our business (yes, lending is still a customer service function and *I* am the customer!) - I truly enjoyed working with Citi and am already referring them to a close friend of mine doing a refi... Read More

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  • Lender Review
    from Atlanta, GA
    (1 of 5)
    Reviewed:

    right hand hasn't met the left hand!

    (1) (0)
    I sent out a request for an auto refi on Lending Tree and these people responded by telling me yes first and then turning me down here. Funny thing is, they had already sent me three letters telling me I'm pre-approved for a loan refi! My credit is very good now; a 700 score and more than three years after a discharged bankruptcy and never missing a payment. I didn't want to do business with them anyway... Read More

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Home ownership is one of life's greatest events. But we recognize that the mortgage process can be daunting for many. That's why we've made the process of getting a home loan, or refinancing an existing loan, as simple as possible. So whether you're a first-time homebuyer, ready to buy a second home or looking to refinance, we'll help you every step of the way.