Citizens Bank, N.A. Ratings & Reviews

Write Review
NMLS ID: 433960

Citizens Bank, N.A.

(4.9 of 5) 2825 Reviews

92% of our customers would recommend this lender.

About Citizens Bank, N.A.

The company offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Consumer Banking helps its retail customers “bank better” with mobile...

Read more

Loan Officers

View All
David Galatt woodcliff Lake, NJ
Craig Davis Columbus, OH
Tom Regan Grand Rapids, MI
David Fallarino New York, NY
Kevin Gentry Buffalo, NY
Brian Reed Philadelphia, PA
View all

Customer Reviews

Write Review

2825 Reviews

(4.9 of 5)
  • Lender Review
    from Pomona, NY Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this lender
    Date of Service:
    March 14, 2018
    Loan Closed On:
    April 9, 2018

    Mr

    Very responsive and easy to deal with.

    Was this review helpful?

  • Loan Officer Review
    from Chatham, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    David Galatt

    David is excellent. Highly knowledgeable and did a great job getting me the lowest rate and flexible mortgage structure. I would recommend him to anyone.

    Was this review helpful?

  • Loan Officer Review
    from East Hampton, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great service and speed!

    David was EXTREMELY quick and helpful in squaring away my mortgage needs. He worked with me to lock in the best possible rate, and also got me ready to close faster than any other bank I'd previously worked with.

    Was this review helpful?

  • Lender Review
    from Croton On Hudson, NY
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Pretty Good

    Pretty great - but the requirement to open an account with them was a bit more work when I realized how few branches were nearby. Likely not an issue in the long-term.

    Was this review helpful?

  • Loan Officer Review
    from Croton On Hudson, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great Work

    David and his team worked non-stop to get me a great loan. He was there on weekends, and he gave me straight, clear advice.

    Was this review helpful?

  • Loan Officer Review
    from Eastchester, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Citizens Bank home mortgage products

    David Galatt and his team at Citizens were truly amazing. From start to finish David and his Team provided the best customer service and closed my loan within 60-days (might have been less than 60-days). David has a tremendous background in Capital Markets and this knowledge allow him to tailor a product that met my needs. This was my third primary residence and I have used multiple lenders over the past 15 years and I can say that David and Citizens are at the top! I would highly recommend anyone who is looking to purchase/refinance a home mortgage to give David a try. ... Read More

    Was this review helpful?

  • Lender Review
    from Massapequa, NY Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    October 30, 2017

    Stay away

    Big Waste of time, Their Desktop evaluation of the property, under estimates market values bu at least 20%, the site evaluation not much better. I think that its done on purpose to charge higher rates.

    Was this review helpful?

  • Loan Officer Review
    from Jersey City, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    First Time Home Buyer

    I am a first time home buyer, so working with Greg and his team made this a positive experience for me. Greg walked me through the application process, what to expect and requirements that I needed to close on time. He provided guidance around the housing markets and mortgage loans that best suit my needs. He was always quick to respond on questions that I had, in addition to his timely responses by emails or phone calls to help clarify any issues or concerns. His team is highly organized and super helpful. I would recommend working with Greg because of his experience in the business, the ability to provide you a good rate (as I checked with multiple competitors prior to deciding to go with Citizens Bank) and the customer service that I received as a client. Everyone was very attentive from start to finish... Read More

    Was this review helpful?

  • Loan Officer Review
    from Edgewater, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Excellent Experience

    David did an excellent job shepherding our loan application through the process. He was also patient, in spite of me periodically arguing with him (we didn't get the original loan structure we were seeking because we didn't qualify for it) and took the time to explain the ins and outs of the application guidelines and income/asset thresholds. The whole process was very transparent, had no surprises and we're very happy with our new home. David and his assistants managed to push our package through and close right on time and we closed within 60 days of signing a contract. Nothing felt rushed or stressed throughout the process though I have no doubt that they were working hard. I highly recommend David to anybody seeking a new mortgage... Read More

    Was this review helpful?

  • Loan Officer Review
    from Westfield, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    NJ new home purchase

    David got the job done despite some last minute issues that came up from the seller. He knows how to get things pushed thru the process quickly and i always felt he had my best interest in mind. The rate was outstanding and i would recommend him to others.

    Was this review helpful?

The company offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Consumer Banking helps its retail customers “bank better” with mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,200 ATMs and approximately 1,200 Citizens Bank branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Citizens also provides mortgage lending, auto lending, student lending and commercial banking services.