Citizens Bank, N.A. Ratings & Reviews

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NMLS ID: 433960

Citizens Bank, N.A.

(4.5 of 5) 2810 Reviews

92% of our customers would recommend this lender.

About Citizens Bank, N.A.

The company offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Consumer Banking helps its retail customers “bank better” with mobile...

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Loan Officers

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David Galatt woodcliff Lake, NJ
Jay Goldrick Canton, MA
Brian Reed Philadelphia, PA
David Fallarino New York, NY
Jason Darrow Andover, MA
Peter Stebbins Wexford, PA
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Customer Reviews

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2810 Reviews

(4.5 of 5)
  • Loan Officer Review
    from Westfield, NJ
    (5 of 5)
    Recommended!
    Reviewed:

    NJ new home purchase

    (0) (0)
    David got the job done despite some last minute issues that came up from the seller. He knows how to get things pushed thru the process quickly and i always felt he had my best interest in mind. The rate was outstanding and i would recommend him to others.

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  • Lender Review
    from Essex Fells, NJ
    (5 of 5)
    Recommended!
    Reviewed:

    Smooth Transaction thanks to Citizens

    (0) (0)
    I had the opportunity to work with David Galatt and the team at Citizens to complete a loan for the purchase of my home. From my initial contact with David to final closing, the process was very straightforward and smooth. David showed a better understanding of my home loan needs than the other lenders I spoke with and was able to arrange the ideal loan structure for me at extremely competitive rates. His colleagues at Citizens were incredibly proactive about collecting the required information from me and were responsive to any questions that I had. They were prepared to close well in advance of my actual closing date and at closing, the attorneys and settlement agents commented on how quickly Citizens provided final approval for the completion of the loan following their submission of the signed loan docs. I would not hesitate recommending David and the team at Citizens to others for their financing needs... Read More

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  • Loan Officer Review
    from Essex Fells, NJ
    (5 of 5)
    Recommended!
    Reviewed:

    Smooth Transaction thanks to David and Citizens

    (0) (0)
    I had the opportunity to work with David and the team at Citizens to complete a loan for the purchase of my home. From my initial contact with David to final closing, the process was very straightforward and smooth. David showed a better understanding of my home loan needs than the other lenders I spoke with and was able to arrange the ideal loan structure for me at extremely competitive rates. His colleagues at Citizens were incredibly proactive about collecting the required information from me and were responsive to any questions that I had. They were prepared to close well in advance of my actual closing date and at closing, the attorneys and settlement agents commented on how quickly Citizens provided final approval for the completion of the loan following their submission of the signed loan docs. I would not hesitate recommending David and the team at Citizens to others for their financing needs... Read More

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  • Loan Officer Review
    from Brooklyn, NY
    (5 of 5)
    Recommended!
    Reviewed:

    New Condo loan

    (0) (0)
    David's help closing a loan on our home was flawless: he was creative in finding solutions to my need and flexible to some of the turns in the road that we faced. I d recommend him to my friends.

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  • Loan Officer Review
    from Brooklyn, NY
    (5 of 5)
    Recommended!
    Reviewed:

    New Condo loan

    (0) (0)
    David's help closing a loan on our home was flawless: he was creative in finding solutions to my need and flexible to some of the turns in the road that we faced. I d recommend him to my friends.

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  • Loan Officer Review
    from Westport, CT
    (5 of 5)
    Recommended!
    Reviewed:

    Best out there

    (0) (0)
    David was great in guiding us through the mortgage process. He and his team were always very responsive. I constantly reached out to him with questions and he never hesitated to answer them thoroughly and make sure I knew all the details.

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  • Loan Officer Review
    from Larchmont, NY
    (5 of 5)
    Recommended!
    Reviewed:

    Best Loan officer I could have asked for

    (0) (0)
    David was responsive, knowledgeable and his pricing was more competitive than all the other lenders. His experience shows, not only when he guided me through the application process but going beyond that ; he helped with closing and other queries. David and his team were great.

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  • Loan Officer Review
    from Bedford, NY
    (5 of 5)
    Recommended!
    Reviewed:

    80/10/10

    (0) (0)
    David listened to understand my situation. He reacted quickly, was flexible and worked with me to make it all come together. Not to mention that he found me a fantastic rate on an 80/10/10 loan. I could not have been happier. Great service and a great deal.

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  • Lender Review
    from New York, NY
    (5 of 5)
    Recommended!
    Reviewed:

    Clutch

    (0) (0)
    Citizens came through critically for me - can't recommend higher.

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  • Lender Review
    from Chicago Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    March 12, 2014

    Disappointed

    (1) (0)
    I have been a Charterone Customer for the last two years now. After paying off my mortgage I wanted to stay with Charterone to get a Home Equity Line of Credit. Jason Anderson and his team quoted me a great rate upfront, but then raised the rate by nearly two points after I had wasted a weekend getting all their required documentation together. A two point swing on a rate is unacceptable. My advice would be to find a bank that can be more honest with you on the front end so you don't waste your time gathering sensitive information. Horrible experience and I am taking my other accounts away entirely... Read More

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The company offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Consumer Banking helps its retail customers “bank better” with mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,200 ATMs and approximately 1,200 Citizens Bank branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Citizens also provides mortgage lending, auto lending, student lending and commercial banking services.