ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(5 of 5) 15 Reviews

100% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Customer Reviews

15 Reviews

(5 of 5)
Review Breakdown
  • (15)
  • (0)
  • (0)
  • (0)
  • (0)
  • from Portland, OR
    (5 of 5)
    Recommended!
    Reviewed:

    Great Company to Use

    (0) (0)
    I just completed two Cash out refinances with ConsumerDirect. I have to say, using ConsumerDirect was a great experience. I've done over a dozen Refinances and home purchases mortgages over the years, using Mortgage Brokers, Big Banks, Small Local Banks and Mortgage companies. ConsumerDirect was the easiest Refi I've done. Their rates beat all my prior connections and their fee's were the lowest. I don't see me using anyone else again. The process was easy, I scanned my documents, loaded them up to a secure website then we communicated via email and phone for the follow-ups. Their response time was usually within the hour, in fact I felt guilty if I didn't get back to them within a few hours. From start to finish it took 4 weeks (and that was doing 2 cash out refi's at the same time). I would highly recommend them to anyone looking for a loan. This online process is so much better than the way getting mortgages used to be. Use them, you won't be disappointed... Read More

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  • from Portland, OR
    (5 of 5)
    Recommended!
    Reviewed:

    Easy refi experience

    (0) (0)
    Michael Durand at ConsumerDirect was a terrific person to work with. He answered all of my questions immediately, and the process went very fast. I requested many rate quotes, and theirs was by far the lowest.

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  • from Aurora, CO
    (5 of 5)
    Recommended!
    Reviewed:

    Great refinance

    (0) (0)
    Closed a refinance loan with Consumer Direct to take advantage of the lower rates and the equity that had built up in our house. Charles and his team were great, knowledgeable, and very responsive. When working through this kind of transaction I make it a point to not let myself be the bottleneck; Charles and his team made me the slow person a couple of times! We ended up closing nearly a week early. Good on them! The web portal did leave a bit to be desired. It was not much more than a glorified file-uploading portal. I could read their communications, e-sign documentation, and upload files as requested. However, it did not show the files that are already uploaded or many details on the actual status of the loan process. The appraiser they contracted came across as disorganized when it came to scheduling the appraisal, but it worked out without too many problems. The rates were great (Lending Tree's absolute bargain basement rates were too good to be true without paying points, but the final rate was not much higher), closing costs were very low, and the speed of service was excellent. I would definitely recommend Consumer Direct... Read More

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  • from Las Vegas, NV
    (5 of 5)
    Recommended!
    Reviewed:

    Great experience

    (0) (0)
    I had a great experience working with Consumer Direct team. All folks were professionals, eager to help and provide info anytime. On top of this they were always very responsive. I would go anytime with them again!

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  • from Alpharetta, GA
    (5 of 5)
    Recommended!
    Reviewed:

    Painless Refinance

    (0) (0)
    Very fast, professional, and easy to work with team of folks at ConsumerDirect Mortgage. The fastest and easiest refinance I have ever done!

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  • from Garner, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Home loan

    (0) (0)
    Right off the start Paul took time to explain everything that would happen. He walked me through the process from beginning to end. He didn't rush me. He answered all my questions. Nate took over loan for closing and if it wasn't for him I wouldn't have closed on time. When I couldn't get info needed for closing he took over and made it happen.

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  • from Hahnville, LA
    (5 of 5)
    Recommended!
    Reviewed:

    30 year home mortgage

    (0) (0)
    Our loan officer Paul McDonald was a super help to us as we went through our loan approval process. He was a great resource of information and always available to answer questions. Gina Janusek was so helpful in processing our loan and we were able to get everything submitted and close within 5 days. I highly recommend Consumer Direct Mortgage. Low rates and no fees!

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  • from Fairfax, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Amazing Service, Prompt, efficient, Knowledgable

    (0) (0)
    Patrick K. Moore was my first contact at Consumer Direct Mortgage. I had done a lot of research and Consumer Direct offered the best rates and LOW closing fees. Patrick was extremely knowledgeable and very responsive and treated my like we were his only client. I have read horror stories of other companies. My closing went off without a hitch. My refinance also included a subordination agreement on an existing line of credit, which can complicate the process, but not at Consumer Direct. We happened to be on vacation when it came time to close and CD sent a notary with all paperwork to our vacation spot and everything was done within an hour. I would highly recommend Consumer Direct and Patrick Moore for anyone needing to refinance or purchase a home... Read More

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  • from Cary, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Great experience

    (0) (1)
    I financed my house through Consumer direct. My experience was great as I found them very responsive and helpful. I worked with Patrick Moore who explained the process and the options available. They were able to get my loan approved on time for closing without any delays. I would use them again next time I need to buy or refinance my home.

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  • from Dunnellon, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Outstanding!

    (0) (0)
    Outstanding! other lenders did not seem interested in helping. Luckily got in touch with a caring and professional team. We have our dream home.

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.