ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(5 of 5) 195 Reviews

96% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Loan Officers

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Fredrick Murchison Charlotte, NC
Chad Groce Charlotte, NC
Mike Remillard Charlotte, NC
Kevin Marsh Charlotte, NC
Alex Scott Nashville, TN
Rebecca Travis Birmingham, AL
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Customer Reviews

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195 Reviews

(5 of 5)
Review Breakdown
  • Loan Officer Review
    from Hahira, GA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Gigi DePofi is an excellent loan officer

    Gigi was very professional and a pleasure to work with. Consumer Direct is a great company, but Gigi's superior customer service and responsiveness is actually the main reason I chose to use Consumer Direct. He was available at all times even after normal business hours, and he was very responsive and helpful. I would definitely use Gigi again for a loan.

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  • Lender Review
    from Hahira, GA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    December 23, 2017

    Consumer Direct is great to work with!

    Consumer direct had the best interest rates and the lowest fees. They also were extremely easy to work with, and made the whole experience very easy. I would definitely use them again.

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  • Loan Officer Review
    from Brooklyn, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Very Happy

    Dave went above and beyond to understand my situation and recommend a solution that ultimately saved me a lot of money. Thank you very much for everything.

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  • Lender Review
    from Brooklyn, NY Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    March 19, 2018

    Very happy buyer

    Painless start to finish. Everyone involved was wonderful. I will gladly recommend to friends.

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  • Lender Review
    from Navarre, FL
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward

    ripoff

    I provide all documents requested and was preapproved. I paid for an appraisal , a home and termite inspection and was told all was good. The day before closing they declined the preapproval citing an oversight on their part and offered an apology.

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  • Lender Review
    from Pierre Part, LA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 9, 2018

    Planner

    We were pleased with our experience with ConsumerDirect. They handled our loan in a very professional manner and were in contact with us throughout the whole process. Also, their closing costs were lower than some of the other companies that we contacted. I would do business with them again.

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  • Lender Review
    from Nashua, NH Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    March 13, 2018

    Great team effort

    Jon and the team at ConsumerDirect Mortgage were easy to work with, responded in a timely manner to questions and concerns, and were able to make the refinance process succcessful for us. Very professional and easy to work with, great team effort.

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  • Lender Review
    from Houston, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    April 25, 2018

    Excellent!

    I let myself think that the “preferred lender” of the neighborhood I purchased a home in was the best way to go if I wanted to get the best deal and I was completely mistaken. I saved myself almost $4,000 in closing costs and got a lower interest rate by deciding to ditch the preferred lender and move forward with Consumer Direct Mortgage! I was a first time home buyer and had no idea how much work goes into getting a mortgage, but Jerry Austen and his team, Zach and David, helped answer any questions I had and helped make this process not so much of a headache. Forever grateful! Thank you guys.... Read More

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  • Lender Review
    from Los Angeles, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 12, 2018

    Excellent Experience

    We worked with Jerry and he was great! He was responsive, answered all of our questions and was very trustworthy. There weren't any hidden fees and he didn't try to upsell our loan amount. It was a very straightforward process and we would definitely work with them again.

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  • Lender Review
    from Nashua, NH Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    January 26, 2018

    Surpisingly Excellent Service

    My mortgage was complicated but the team at ConsumerDirect were simply outstanding. It was a long process compared with most loan application processes but they were very patient and positive with their communication throughout the process. I eventually had better "offers" from other lenders, but I stuck with ConsumerDirect because their service was too good. Highly recommended... Read More

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.