ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 59 Reviews

97% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Customer Reviews

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59 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Springville, UT Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 4, 2016

    Low rate, good communication, smooth process

    (0) (0)
    I worked with was Charles Petruzzi. Charles was very knowledgeable of the process. I wanted it to go smoothly and quickly with minimal intrusion, and I feel like I got just that. Communication was good. They always explained what to expect and when, answered any questions I had, and things happened as they said they would. They did quick turnaround on their stuff, I did quick turnaround on my stuff, and the process moved along at a quick clip. No surprises. I liked that... Read More

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  • Lender Review
    from Morgantown, WV
    (5 of 5)
    Recommended!
    Reviewed:

    Quick and Efficient

    (0) (0)
    Refinanced our mortgage to a lower rate. ConsumerDirect had the lowest rates and the lowest fee's. Overall the process was quick and efficient. Chris Meyer, Brianne Black, and Jean Lyons did a great job in moving things along and exceeding expectations. I would definitely recommend.

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  • Lender Review
    from Douglasville, GA
    (5 of 5)
    Recommended!
    Reviewed:

    Erik and Consumer Direct can't be beat!

    (0) (0)
    I shopped around for the best interest rates with no closing points and Consumer Direct came out on top. No hidden fees, the Loan Estimate was spot on! Erik Elsasser was the best broker I have ever worked with. His response time was AMAZING! I would send him inquiries via email (and I always had many questions) and they were always answered within a few minutes. I was initially quoted an interest rate .25% higher than what I closed on, plus additional lender credits added during the process. My closer even noted that was the lowest rate she saw for a refinance rate thus far. The closing timeframe was about 45 days, but what I ended up with, it was worth the wait... Read More

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  • Lender Review
    from Windham, NH Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    June 16, 2016

    Good experience with Refinance

    (0) (0)
    The loan team I worked with was Michael Durant, Kim Sourant and Brianne Black, all very knowledgeable of their piece of the process. Everything went well and the communication was always open. If I ever had a question or problem I could always depend on someone there to help resolve it. I must admit that I was hesitant to use a lender that I was not familiar with and wasn't a "big name." That said, I am happy I chose this route and would do it again... Read More

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  • Lender Review
    from Cypress, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    September 6, 2016

    Top of the Class

    (1) (0)
    Consumer Direct was the first to contact me almost immediately after I submitted my request. Their customer support was excellent. They quoted the best rate which some of the others ended up matching, but they also had the lowest closing cost. I ended up going with my Credit Union who holds my mortgage as they lowered their rate to keep me as a customer and causes the least amount of disruption in services. Consumer Direct Mortgage made a compelling case and I would have selected them had my CU not stepped up.... Read More

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  • Lender Review
    from Fremont, CA
    (5 of 5)
    Recommended!
    Reviewed:

    smooth refinancing and lowest rates

    (1) (0)
    I use CDMTG for my last refinancing. The rate he gave me was the lowest I could find any where on the internet. The refinancing process was smooth and they only asked for the minimal set of documents Everything from the appraisal to the notary was well coordinated even though Michael was a couple of time zones away. Michael & his team were very responsive all along. He promptly jumped through the small hurdles and closed my loan smoothly. CDMTG gets 5 stars for placing customer satisfaction at the of their list of priorities. They exceeded my expectations... Read More

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  • Lender Review
    from Acton, MA
    (5 of 5)
    Recommended!
    Reviewed:

    Great Service

    (1) (0)
    This is my second mortgage with ConsumerDirect Mortgage. Every person that I have worked with has been competent, knowledgeable, and responsive. I closed on the second mortgage today for a home purchase. Trey Estes was the Sr. Loan Processor assigned to my account. I had asked him to move the closing up from the originally agreed on close date. Just before closing, the seller changed their mind and said that they could not close until the originally agreed on date. In addition to costing me a lot of money, this change created significant additional work for Trey. He had to redo work at the last minute. He was professional and understanding, and got everything done on time. Throughout the transaction, Trey was pleasant to work with, efficient, and organized. I have worked with other loan processors in the past, but none matched up to Trey's competence. I wrote an earlier iteration of this review, but then Lending Tree timed out my session, logged me out of the Lending Tree site, and then erased the review that I had just written. Careful if you use Lending Tree to write a review... Read More

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  • Lender Review
    from Wheaton, IL
    (5 of 5)
    Recommended!
    Reviewed:

    Refi with Gigi

    (1) (0)
    Gigi DePofi was awesome to work with. Quick responses and very knowledgable!

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  • Lender Review
    from Tempe, AZ
    (5 of 5)
    Recommended!
    Reviewed:

    Great Job

    (1) (0)
    The loan team I worked with was so awesome! Especially Charles! Thank you so much!!!

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  • Lender Review
    from Manasquan, NJ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    May 10, 2016

    Great Job

    (1) (0)
    The loan team I worked with was Patrick Moore, James Baxter and Kyle Scalone. They were very knowledgeable and responsive. The whole refi process took longer than i expected, but the team kept me in the loop through the while process. all very knowledgeable of their piece of the process. Everything went well and the coding was a breeze.

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.