ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 201 Reviews

96% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Loan Officers

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Kevin Marsh Charlotte, NC
Mike Remillard Charlotte, NC
Fredrick Murchison Charlotte, NC
David Welnhofer Charlotte, NC
Chad Groce Charlotte, NC
Kristina Hawthorne Birmingham, AL
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Customer Reviews

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201 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Charlotte, NC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great Mortgage Experience

    My husband and I cannot thank Charles P, Brittany, and Claire enough for guiding us through the mortgage application process. As first time home buyers, Charles made it easy to apply for a loan. He was transparent about costs, helpful and very responsive. Additionally, ConsumerDirect's rates, costs and fees were SO much lower than other mortgage lenders. We are going to end up saving several thousands dollars. We are very pleased with our experience with Charles et al. and highly recommend ConsumerDirect... Read More

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  • Lender Review
    from Norristown, PA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great Service

    Brianne and John was great!!!

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  • Lender Review
    from Chesapeake, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Happy I chose Consumer Direct

    I was prequalified in April of 2018 and found a home and closed in Aug, so I had been working with Erik Elsasser for a few months. He was very prompt with his email responses and even worked with me after hours and on a weekend to requalify me for a home purchase or provide me a lender approval letter quickly. I chose Consumer Direct previously for refinancing and again with a home purchase. Their rates were lower, and I'm glad I went with them again... Read More

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  • Lender Review
    from Yucaipa, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    June 8, 2018

    Great refinance experience

    Smooth transaction, very helpful staff, quick closing. Best real estate transaction I've ever had. highly recommended.

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  • Lender Review
    from Brea, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    August 11, 2017
    Loan Closed On:
    December 18, 2017

    Integrity

    Trish was great. We didn't qualify initially and Trish said maybe wait for a couple of months. We gave up but Trish followed up after 2-3 months and got us approved for the refinance.

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  • Lender Review
    from Port Allen, LA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender
    Date of Service:
    March 11, 2018

    Great customer service

    Great customer service. They are very professional and were always very quick to respond to emails and phone calls.

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  • Loan Officer Review
    from Hahira, GA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Gigi DePofi is an excellent loan officer

    Gigi was very professional and a pleasure to work with. Consumer Direct is a great company, but Gigi's superior customer service and responsiveness is actually the main reason I chose to use Consumer Direct. He was available at all times even after normal business hours, and he was very responsive and helpful. I would definitely use Gigi again for a loan.

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  • Lender Review
    from Hahira, GA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    December 23, 2017

    Consumer Direct is great to work with!

    Consumer direct had the best interest rates and the lowest fees. They also were extremely easy to work with, and made the whole experience very easy. I would definitely use them again.

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  • Loan Officer Review
    from Brooklyn, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Very Happy

    Dave went above and beyond to understand my situation and recommend a solution that ultimately saved me a lot of money. Thank you very much for everything.

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  • Lender Review
    from Brooklyn, NY Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    March 19, 2018

    Very happy buyer

    Painless start to finish. Everyone involved was wonderful. I will gladly recommend to friends.

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.