ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 74 Reviews

96% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Customer Reviews

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74 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Palm Harbor, FL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 26, 2016

    Very Good Experience

    (0) (0)
    My wife and I had a very good experience with Consumer Direct. Patrick was very helpful and always timely in response to our questions, requests and updates. The rate was better than what we thought we might get and, in the end, we closed out our cash our refi with very little difficulty.

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  • Lender Review
    from Eagle, ID Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 16, 2016

    Great Experience with Consumer Direct Mortgage

    (0) (0)
    The rate and terms that they said were very competitive and matched the paperwork they sent. We did two other business loans at the same time and the paperwork reflected pre-payment penalties and adjustable rates that weren't discussed previously! Consumer Direct did none of that! They were straight forward and informative. I thought it would take more work to do it online, but it didn't! We scheduled a signing at my house, it was so much easier than finding a title company and a time during the day! Patrick took the time to talk me through the rate and make sense of the decision. We recommend them highly! ... Read More

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  • Lender Review
    from Tucker, GA
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent Service

    (0) (0)
    Every professional and extremely responsive, took care of all my Mortgage needs.

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  • Lender Review
    from Bridgewater, NJ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    September 24, 2016

    Refinance with Consumer Direct

    (0) (0)
    The entire process was extremely smooth and quick. Stephen Spivey was great to work with and made sure that everything went as per plan.

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  • Lender Review
    from Chicago, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    September 28, 2016

    VERY smooth process, great rates

    (0) (0)
    I had a great experience with Will Hoover and the rest of the folks involved in my refinancing process. Their system was efficient, the people walked me through any questions and they even came to my house to make the close convenient. I had several other vendor quotes and one broker told me I should go with CDM because he couldn't beat their rates or $0 fees. I've already recommended CDM to a friend. ... Read More

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  • Lender Review
    from Concord, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 22, 2016

    Responsive and Flexible

    (1) (0)
    I am very pleased with my experience with Consumer Direct Mortgage. Mitch Averhoff was my loan officer and everything went very smoothly. I am scheduled to close within one month of putting in an offer. Mitch responded to my emails within the hour - even on weekends, and worked with me when the timelines had to be adjusted or to give me updated approval letters (when the purchase price changed) - which he turned around in minutes. Buying a house is a stressful experience so one can't put a price on being able to reach your loan officer within minutes and knowing that they are flexible and responsive. I would highly highly recommend Mitch to anyone buying a house. In fact I have referred several friends to him based on my experience.... Read More

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  • Lender Review
    from Loveland, CO
    (1 of 5)
    Reviewed:

    Terrible service, poor communication

    (0) (0)
    Incredibly poor service. Did not read and respond correctly to emails multiple times (would only read and respond to part of the email, etc.) After requesting a lock on quote, did not respond for one full week. Some of the worst service I have ever received anywhere.

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  • Lender Review
    from Duluth, GA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 7, 2016

    Great Experience!

    (2) (0)
    Total process was very straightforward and easy. Terms and costs were transparent, e-signing and uploading documents was simple and convenient. My loan processor, Tiffany, was very responsive when I had questions. Lastly, the closing was fast and efficient, as they sent a closing attorney to my house. Would highly recommend to anyone.

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  • Lender Review
    from Chicago, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    July 18, 2016
    Loan Closed On:
    October 5, 2016

    Great Rate!

    (2) (0)
    They gave me the lowest rate as well as the lowest total fees from anybody who emailed more or called me. ConsumerDirect mortgage was very responsive throughout the process. We had issues getting certain documents from my HOA. My only advice would be to have identified that they needed additional HOA documents sooner than they did.

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  • Lender Review
    from Fort Mill, SC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 21, 2016

    Very pleased with the process & results

    (1) (0)
    Working with Consumer Direct was a great experience especially considering the bad experiences I had had with other lenders. They offered the best deal, were straight forward with me, helped to keep things moving, gave me a single point of contact (Gigi DePofi) who stayed involved, and gave me no surprises (other than no issues).

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.