ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 127 Reviews

95% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Loan Officers

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Fredrick Murchison Charlotte, NC
Chad Groce Charlotte, NC
Kevin Marsh Charlotte, NC
Mike Remillard Charlotte, NC
Michael Durand Lexington, TN
Joshua Reynolds Charlotte, NC
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Customer Reviews

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127 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Bridgeville, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    August 30, 2016

    ConsumerDirect mortgage top notch!

    (28) (28)
    Excellent mortgage loan experience from start to finish. This is my 2nd mortgage with ConsumerDirect in the past year, and in addition to tremendous cost savings (non-existence) of typical ancillary fees, process was a positive experience throughout. Worked with GIgi DePofi on the loan origination on both occasions --- EXCEPTIONAL! Gigi was fantastic to work with and was looking for cost savings at all times and engaged through and even at the backend of the processing through closing. Thank you, Gigi... Read More

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  • Lender Review
    from Redding, CT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Happy in Redding Ct

    (20) (19)
    I had an incredible experience with Mitchel Averhoff Senior Mortgage Banker. He held my hand and walked me through the process of getting a mortgage with respect, knowledge and kindness. He was with me at every turn, always there when I had a question. And at the end of the loan process I was introduced to Teresa Cartee who also was incredible. The caring and knowledge that she also displayed was wonderful. Consumer Direct Mortgage I would recommend to everyone looking for a bank that goes above and beyond. Many thanks!! ... Read More

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  • Lender Review
    from Wappingers Falls, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Best refinance I I had

    (24) (21)
    I had a very good experience. The whole team was very professional, helped me throughout the process and they gave me a lot of attention. Overall the process was very smooth, better then expected. This was my 5th mortgage/refi and with CDM was by far the best. Best deal, best service, best closing time. Highly recommend.

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  • Lender Review
    from Hedgesville, WV Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    April 10, 2017
    Loan Closed On:
    June 23, 2017

    Exceptional and professional service

    (12) (14)
    Best experience with a lender thus far. Offer beat all other lenders. Exceptional and professional service and very timely.

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  • Lender Review
    from Oxnard, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 3, 2017
    Loan Closed On:
    May 31, 2017

    Fast and efficient loan

    (9) (6)
    They sent a quote for a rate. It was competitive. Started the loan process immediately and the loan was closed in less than 4 weeks. Staff were always available for questions and explanations. Would use them again and recommend them to others.

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  • Lender Review
    from Leesburg, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Great Experience

    (5) (5)
    Charles and ConsumerDirect Mortgage were both great. They met my expectations completely throughout the loan process. I got a great rate and the fees for refinancing were very low compared to other companies that I received quotes from. I will definitely be coming back in the future for my other loan needs.

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  • Lender Review
    from Florence, SC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    April 19, 2017

    Thumbs Up

    (1) (0)
    I have purchased 8 homes, and ConsumerDirect ha by far the easiest process and the most professional and responsive staff of anyplace I have ever used. Excellent experience from start to finish.

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  • Loan Officer Review
    from Florence, SC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Thumbs Up

    (0) (0)
    Great all around

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  • Lender Review
    from Englewood, CO Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 1, 2017

    Awesome Service and Awesome Team!

    (0) (0)
    I work for a mortgage lender, but with a very specific focus of loan products, so they could not do my loan (builder captive). I turned to ConsumerDirect and it was the best experience! Trish (LO), Nate (LP) and Jermain (Closer) were ALL professional and extremely polite, communicative and helpful. I would recommend ConsumerDirect to anyone!!! (well, maybe not our builder customers :) ).... Read More

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  • Lender Review
    from Alpharetta, GA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    June 5, 2017

    Would never use

    (0) (0)
    What a joke. We have excellent credit with no debt and wanted to refinance a house with 50% equity but they did not like that we had carry over loses in a business. We wasted our time with this group

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.