ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 52 Reviews

96% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Customer Reviews

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52 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Wheaton, IL
    (5 of 5)
    Recommended!
    Reviewed:

    Refi with Gigi

    (0) (0)
    Gigi DePofi was awesome to work with. Quick responses and very knowledgable!

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  • Lender Review
    from Tempe, AZ
    (5 of 5)
    Recommended!
    Reviewed:

    Great Job

    (0) (0)
    The loan team I worked with was so awesome! Especially Charles! Thank you so much!!!

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  • Lender Review
    from Manasquan, NJ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    May 10, 2016

    Great Job

    (0) (0)
    The loan team I worked with was Patrick Moore, James Baxter and Kyle Scalone. They were very knowledgeable and responsive. The whole refi process took longer than i expected, but the team kept me in the loop through the while process. all very knowledgeable of their piece of the process. Everything went well and the coding was a breeze.

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  • Lender Review
    from Nazareth, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 6, 2016
    Loan Closed On:
    May 27, 2016

    Great loan experience

    (0) (0)
    I would like to say that this was a great closing especially due to Dean Fiore and Amanda Wheeler. Dean was very prompt at reaching out after submitting request and approach did not appear to be a standard form letter. Dean was very nice, courteous, and helpful. He was very responsive to any questions or concerns that I had. Dean made the process reassuring and very easy. Amanda was very prompt at addressing processing of documents and quick response on setting up closing of loan. All in all this was a very smooth closing and would recommend to anyone I know who will need a loan. ... Read More

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  • Lender Review
    from Midlothian, VA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 18, 2016

    Excellent Service - No Hard Sell - Supportive

    (0) (0)
    The loan team I worked with was Dean Fiore,Carol Addy and James Baxter, all very knowledgeable of their piece of the process. Everything went well and the communication was always open. If I ever had a question or problem I could always depend on someone there to help resolve it. I feel Dean Fiore went above and beyond so I wanted to mention and give credit to him as well.... Read More

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  • Lender Review
    from Allentown, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 29, 2016

    Great Job

    (0) (0)
    The loan team I worked with was Dale Cross, Julie Peak, Kyle Scalone, Michael Augustine, and Rod Davis, all very knowledgeable of their piece of the process. Everything went well and the communication was always open. If I ever had a question or problem I could always depend on someone there to help resolve it. I feel Rod Davis went above and beyond so I wanted to mention and give credit to him as well.... Read More

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  • Lender Review
    from Waterbury, VT
    (5 of 5)
    Recommended!
    Reviewed:

    Fantastic experience

    (0) (0)
    Consumer direct exceeded my expectations for service for refinancing right from the beginning and throughout the entire process. Incredibly responsive, helpful, appreciative of the complexities for someone who has never done it before, and just above and beyond made the process super easy. I HIGHLY recommend them.

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  • Lender Review
    from Las Vegas, NV
    (5 of 5)
    Recommended!
    Reviewed:

    Great Job

    (0) (0)
    The loan team I worked with was Dean Fiore,Carol Addy and James Baxter, all very knowledgeable of their piece of the process. Everything went well and the communication was always open. If I ever had a question or problem I could always depend on someone there to help resolve it. I feel Dean Fiore went above and beyond so I wanted to mention and give credit to him as well.... Read More

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  • Lender Review
    from Clemmons, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Extremely satisfied with entire process

    (0) (0)
    Initially I was hesitant about refinancing totally online, but boy am I glad I did. Not only did I get a great rate and deal but the entire process was extremely painless. Brian Gillespie was especially helpful seeing everything through from the beginning to closing. I would HIGHLY recommend ConsumerDirect!

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  • Lender Review
    from Rosamond, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Wonderful People

    (0) (0)
    We were very impressed with how they kept us in the loop. They answered all our questions, even when we had to ask the same one more than once. They never made us feel uncomfortable for needing extra help. We definitely will be referring your service.

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.