ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.7 of 5) 164 Reviews

96% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Loan Officers

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Fredrick Murchison Charlotte, NC
Chad Groce Charlotte, NC
Mike Remillard Charlotte, NC
Kevin Marsh Charlotte, NC
James Davies Charlotte, NC
Sean Flannery Charlotte, NC
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Customer Reviews

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164 Reviews

(4.7 of 5)
Review Breakdown
  • Loan Officer Review
    from Saint Louis, MO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great to Work With

    Dean was very responsive and did a great job of guiding me through the refinance process. He was always keeping the process moving and reminding me of the next steps, so I knew what to expect.

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  • Loan Officer Review
    from Wirtz, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Class Act

    Always available. Professional. Informative.

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  • Lender Review
    from Katy, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Marvelous Job

    Carlos Tavel and Justin Giles did a marvelous job making sure we felt assured, understood the process and worked diligently with each department of his office to provide a smooth loan experience. They patiently and knowledgeably worked with us through the whole process, were available whenever needed and closed on time and with a very tight timeline. Five Stars Experience!... Read More

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  • Lender Review
    from Newtonville, MA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Outstanding service

    I can’t say enough how great our experience with Customer Direct Mortgage has been. This was the best loan process I have ever done in my life. I would highly recommend CDMortgage to as may customers as possible and would use them again if I need another home loan. We worked with Carlos Tavel, Sr. Mortgage Banker at CDM. From the moment I spoke with him about our needs till the closing, he was the most professional, kind and helpful person I have ever met in the banking industry. Carlos and everyone on his team made the whole process easy, fast and extremely efficient. They are outstanding. This was an unparalleled service. There are many choices when it comes to home loans but CDM is a supper star... Read More

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  • Lender Review
    from Bridgeville, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    August 30, 2016

    ConsumerDirect mortgage top notch!

    Excellent mortgage loan experience from start to finish. This is my 2nd mortgage with ConsumerDirect in the past year, and in addition to tremendous cost savings (non-existence) of typical ancillary fees, process was a positive experience throughout. Worked with GIgi DePofi on the loan origination on both occasions --- EXCEPTIONAL! Gigi was fantastic to work with and was looking for cost savings at all times and engaged through and even at the backend of the processing through closing. Thank you, Gigi... Read More

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  • Lender Review
    from Redding, CT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Happy in Redding Ct

    I had an incredible experience with Mitchel Averhoff Senior Mortgage Banker. He held my hand and walked me through the process of getting a mortgage with respect, knowledge and kindness. He was with me at every turn, always there when I had a question. And at the end of the loan process I was introduced to Teresa Cartee who also was incredible. The caring and knowledge that she also displayed was wonderful. Consumer Direct Mortgage I would recommend to everyone looking for a bank that goes above and beyond. Many thanks!! ... Read More

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  • Lender Review
    from Wappingers Falls, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Best refinance I I had

    I had a very good experience. The whole team was very professional, helped me throughout the process and they gave me a lot of attention. Overall the process was very smooth, better then expected. This was my 5th mortgage/refi and with CDM was by far the best. Best deal, best service, best closing time. Highly recommend.

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  • Lender Review
    from Hedgesville, WV Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    April 10, 2017
    Loan Closed On:
    June 23, 2017

    Exceptional and professional service

    Best experience with a lender thus far. Offer beat all other lenders. Exceptional and professional service and very timely.

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  • Lender Review
    from Oxnard, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 3, 2017
    Loan Closed On:
    May 31, 2017

    Fast and efficient loan

    They sent a quote for a rate. It was competitive. Started the loan process immediately and the loan was closed in less than 4 weeks. Staff were always available for questions and explanations. Would use them again and recommend them to others.

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  • Lender Review
    from Leesburg, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Great Experience

    Charles and ConsumerDirect Mortgage were both great. They met my expectations completely throughout the loan process. I got a great rate and the fees for refinancing were very low compared to other companies that I received quotes from. I will definitely be coming back in the future for my other loan needs.

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.