ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(5 of 5) 160 Reviews

96% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Loan Officers

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Fredrick Murchison Charlotte, NC
Chad Groce Charlotte, NC
Mike Remillard Charlotte, NC
Kevin Marsh Charlotte, NC
Kyle Smith Charlotte, NC
Joshua Reynolds Charlotte, NC
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Customer Reviews

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160 Reviews

(5 of 5)
Review Breakdown
  • Lender Review
    from Woodland, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    September 11, 2017

    Happy Customer in Rural PA

    Pat Moore and his team, including Charles Reynolds and Jermain Reeves, was very honest, prompt and responsive to my needs during the process of my loan refinancing. All of my questions and concerns were answered early on, which is why I choose to go with Pat and Consumer Direct Mortgage (CDM). I felt like we could get the deal done, and Pat even followed through by checking with the company underwriters to make sure there were no deal breakers in closing the loan. We live on a unique rural property with a large house and several out buildings, including a large horse barn, which presented challenges to other lenders in closing a loan. Because CDM services its own loans and doesn't flip them to the secondary market, they can handle situations like mine. CDM even ensured my excellent mortgage rate was extended due to our delayed appraisal, which was not our fault. Kudos to Pat Moore and everyone at CDM who made what could have been a stressful experience a very comfortable one. Go with them and you will not be disappointed... Read More

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  • Lender Review
    from San Francisco, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    September 5, 2017

    totally recommended

    I actually did not think people like that exist in this business. Your experience with ConsumerDirect feels like your experience with your loved ones in a way. They are super friendly, super helpful, super sympathetic. They take care of you, and seem to be always there for you. Isn't that family? They provided us with a great rate that other lenders did NOT believe we got. We couldn't believe other lenders couldn't match that way. Everyone else was just behind and unbelieving!! They answered all our questions (we had many), and made the process of making one of our biggest investments a relative breeze. The team was professional, knowledgeable, and effective. We loved it, and we're sure if you deal with our team, you'll love it. ... Read More

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  • Lender Review
    from Carmel, IN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    August 8, 2017
    Loan Closed On:
    September 29, 2017

    review

    Process was easy, and loan was done on time.

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  • Loan Officer Review
    from Cypress, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great Experience and Very Satisfied

    I chose Consumer Direct Mortgage. Its Senior Mortgage Banker - Dean Fiore is mainly person I contacted. I am glad I made the right decision to go with him. The transaction went very smoothly. We were able to close on time. He is very knowledgeable and whenever I got any concerns, he responded my questions promptly. I felt peace of mind and secure because I knew that Dean Fiore was taking good care of my case. I definitely will referral him to my friends in the future... Read More

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  • Lender Review
    from Cypress, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great Experience and Very Satisfied

    I chose Consumer Direct Mortgage. Its Senior Mortgage Banker - Dean Fiore is mainly person I contacted. I am glad I made the right decision to go with him. The transection went very smoothly. We were able to close on time. He is very knowledgeable and whenever I got any concerns, he responded my questions promptly. I felt peace of mind and secure because I knew that Dean Fiore was taking good care of my case. I definitely will referral him to my friends in the future... Read More

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  • Loan Officer Review
    from Saint Louis, MO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great to Work With

    Dean was very responsive and did a great job of guiding me through the refinance process. He was always keeping the process moving and reminding me of the next steps, so I knew what to expect.

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  • Loan Officer Review
    from Wirtz, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Class Act

    Always available. Professional. Informative.

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  • Lender Review
    from Katy, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Marvelous Job

    Carlos Tavel and Justin Giles did a marvelous job making sure we felt assured, understood the process and worked diligently with each department of his office to provide a smooth loan experience. They patiently and knowledgeably worked with us through the whole process, were available whenever needed and closed on time and with a very tight timeline. Five Stars Experience!... Read More

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  • Lender Review
    from Newtonville, MA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Outstanding service

    I can’t say enough how great our experience with Customer Direct Mortgage has been. This was the best loan process I have ever done in my life. I would highly recommend CDMortgage to as may customers as possible and would use them again if I need another home loan. We worked with Carlos Tavel, Sr. Mortgage Banker at CDM. From the moment I spoke with him about our needs till the closing, he was the most professional, kind and helpful person I have ever met in the banking industry. Carlos and everyone on his team made the whole process easy, fast and extremely efficient. They are outstanding. This was an unparalleled service. There are many choices when it comes to home loans but CDM is a supper star... Read More

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  • Lender Review
    from Bridgeville, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    August 30, 2016

    ConsumerDirect mortgage top notch!

    Excellent mortgage loan experience from start to finish. This is my 2nd mortgage with ConsumerDirect in the past year, and in addition to tremendous cost savings (non-existence) of typical ancillary fees, process was a positive experience throughout. Worked with GIgi DePofi on the loan origination on both occasions --- EXCEPTIONAL! Gigi was fantastic to work with and was looking for cost savings at all times and engaged through and even at the backend of the processing through closing. Thank you, Gigi... Read More

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.