ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 110 Reviews

95% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Loan Officers

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Fredrick Murchison Charlotte, NC
Chad Groce Charlotte, NC
Mike Remillard Charlotte, NC
Kevin Marsh Charlotte, NC
James Davies Charlotte, NC
Joshua Reynolds Charlotte, NC
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Customer Reviews

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110 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Norristown, PA
    (5 of 5)
    Recommended!
    Reviewed:

    great experience

    (0) (0)
    great service, fast responses, great team work, process was quick and easy, very happy with the experience of refinancing

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  • Lender Review
    from Portland, OR
    (5 of 5)
    Recommended!
    Reviewed:

    Amazing Customer Service!

    (0) (0)
    We had such an amazing experience with CDM. The initial calls with the Sr. Mortgage Broker, John Newton, were very informative and non-intimidating as some of these calls can be. From there we were assigned to a Sr. Loan Processor, Nate Piccone, who helped us through every step of the process. Much of the work is done online and their responsiveness was incredible. We got a great rate, fast processing time, and superior customer service. We are extremely grateful for our experience with the CDM team... Read More

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  • Lender Review
    from Miami, FL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    March 3, 2017

    Excellent lenders

    (0) (0)
    Patrick Moore and Magen Dwojak were amazing, they made this process very easy, I had my new house within 2 months. They understood my needs and where able to find me a 4 room house for my whole family, Very Happy, just work with Consumer Direct Mortgage and dont bother with any other lender

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  • Loan Officer Review
    from Buckeye, AZ
    (5 of 5)
    Recommended!
    Reviewed:

    Consumer Direct's Gigi was a pleasure to work with

    (0) (0)
    Straight forward, listened to my needs and didn't to up-sell. I needed a couple date changes along the way and he was very helpful.

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  • Lender Review
    from Buckeye, AZ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    February 22, 2017
    Loan Closed On:
    March 29, 2017

    Consumer Direct is knowledgeable and not pushy

    (0) (0)
    Fast and responsive. I knew my own credit score and what kind of loan, unexpectedly, the sales guy took my info and actually gave me a quote on what I wanted and knew and didn't "wait for him to run the numbers". He trusted that I knew my credit score and financial situation and went from there.

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  • Loan Officer Review
    from Burlington, VT
    (5 of 5)
    Recommended!
    Reviewed:

    Reverse survey

    (0) (0)
    Jan worked tirelessly to get my reverse done. She was always available at any time of the day, night, even weekends. She was very good at answering my many questions and concerns. She is excellent at what she does.

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  • Lender Review
    from Las Vegas, NV Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    February 10, 2017
    Loan Closed On:
    March 31, 2017

    Easiest Mortgage ever!

    (0) (0)
    Found my home on 2/19 - moved in 3/31 .... great experience .... very responsive group!

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  • Lender Review
    from Roswell, GA
    (5 of 5)
    Recommended!
    Reviewed:

    paper work was efficient

    (0) (0)
    clean and easy underwriting

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  • Loan Officer Review
    from Roswell, GA
    (5 of 5)
    Recommended!
    Reviewed:

    Janet Levenson and First Bank

    (0) (0)
    I was contacted by several companies that were pushy and going through talking points. Janet listened and reacted to my concerns. Documentation was rapid and reasonable. Closing was effortless and all was as promised. Thanks Janet for a very good experience

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  • Loan Officer Review
    from El Paso, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Janet s. Levenson, Reverse Mortgage Contact.

    (0) (0)
    Ms. Levenson rang my phone within five minutes of my initial request for information about a Reverse Mortgage. She knew all the answers to my questions and properly guided my wife and I through the whole process. She was always available for questions and information even after working hours. I thought this was very important as my wife Mary and I had absolutely no working knowledge of a Reverse Mortgage and with her help found that it was the correct path for our future needs... Read More

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.