ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 85 Reviews

94% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Customer Reviews

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85 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Spring, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    January 3, 2017

    First time home buyer

    (0) (0)
    I just closed on my first house with help from Consumer Direct Mortgage! I had the pleasure of working with Mike Durand and Brianne Black. They both stayed in full contact with me and Mike was very patient to answer every question that I had. I will use their services for my next house and I couldn't be any more happier with my loan terms. They offered me the lowest rates with no hidden lender fees! We did not have alot to put down as a down payment, they helped us get the perfect house without breaking the bank at closing. They even managed to help me close a week ahead of schedule! I recommend this lender 100%!!!... Read More

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  • Lender Review
    from Denver, CO Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 28, 2016

    Easy and Responsive Process

    (0) (0)
    The guys of First Bank that helped me with my loan were helpful, professional, and very easy to work with. They helped all the way through the home buying process from beginning to end. If I had a question or was confused about something they were a phone call away and always happy to help out. Great service Bryan P. and Scott K. Not to mention great rates. Thanks for making this easy!... Read More

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  • Lender Review
    from Auburn, WA
    (5 of 5)
    Recommended!
    Reviewed:

    Great refinancing experience

    (1) (0)
    Great experience. Went without a hitch. Will be approaching them again for our second home.

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  • Lender Review
    from Houston, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Best VA Mortgage Experience That I Have Ever Had!

    (1) (0)
    My wife and I had an atypical mortgage request. We currently had a VA loan on our current home and wanted to use VA for financing of another home without having to sell the existing home first. I had read that it was possible but no one that I contacted seemed to know how to get it done. However, when I contacted William Hutto with ConsumerDirect Mortgage, he was able to figure it out very quickly even though everyone else thought that it was too much trouble to bother. It was just icing on the cake that their interest rate was lower than all of the other banks that I was inquiring with. I have absolutely no complaints with the excellent service that I got and William and my closer Hesta were always available to get back to me whenever I had any questions. Thanks to them and their professionalism, I was able to close in record time and didn't have to worry about being stuck in a short term rental because I had to sell before I could buy anything else. Veterans, do yourself a favor and use this bank. I have bought and sold many times and this is the best experience that I have ever had... Read More

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  • Lender Review
    from Alexandria, VA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    February 6, 2017

    Worest customer experience ever.

    (0) (0)
    The worest customer service i experienced. Very rude and totally unresponsive. Sent multiple emails that were not replied to.

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  • Lender Review
    from Roselle Park, NJ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 15, 2016

    Thumbs up

    (1) (0)
    Quick responses and clear instructions.

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  • Lender Review
    from Maynard, MA
    (2 of 5)
    Reviewed:

    Started well, Ended bad

    (0) (1)
    I was happy with the loan processing team and the closing. There was a hiccup with the close date and an additional fee, but that was mostly the fault of my previous bank (avoid Citizens if you ever plain to re-fi). I held off on this review because I was afraid of what would happen afterwards, and my fears were realized... Very shortly after my closing my Loan was sold off to Freddie Mac (an organization I chose not to be involved with but was forced to be). As of today my loan has been sold AGAIN. This time it was a bank that I had not heard of. Now I can't make payments or view any of my loan details. Don't work with this company unless you are ready to continually change banks, payment methods and deal with a fleet of different people.... Read More

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  • Lender Review
    from Raleigh, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Great Experience

    (1) (0)
    Great doing business with Consumer Direct Mortgage. They were very helpful throughout the whole process. They guided us through all the necessary steps, were patient answering all questions, and very quick to respond to calls and emails. I would definitely do business with them again and highly recommend them to others.

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  • Lender Review
    from Federal Way, WA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    November 16, 2016

    Personal attention, good terms, low pressure

    (1) (1)
    I chose to pursue another lender for my refinance, but I was very impressed with the personal service and loan offerings from Consumer Direct. I'd recommend that anyone consider this lender for their mortgage. Personal attention without the sales pressure that one gets from some online lenders.

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  • Lender Review
    from Anaheim, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Simple and stress-free home loan

    (1) (0)
    I'm one happy customer! Phillip Blasi was my Mortgage Banker, and he really took care of my loan. Phillip was professional & knowledgeable. He's also very personable, very patient. Through the entire process, Phillip was working with me, and for the best of my interest. Everything was transparent. Very grateful that the loan process was simple.

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.