ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

Write Review
NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 117 Reviews

96% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

Read more

Loan Officers

View All
Fredrick Murchison Charlotte, NC
Chad Groce Charlotte, NC
Kevin Marsh Charlotte, NC
Mike Remillard Charlotte, NC
Michael Durand Lexington, TN
Joshua Reynolds Charlotte, NC
View all

Customer Reviews

Write Review

117 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Castle Rock, CO Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    December 1, 2016
    Loan Closed On:
    April 26, 2017

    Great service

    (0) (0)
    Patrick and the follow up team were responsive and informative in a timely manner. Questions were answered to our satisfaction.

    Was this review helpful?

  • Lender Review
    from Minooka, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender
    Date of Service:
    March 29, 2017
    Loan Closed On:
    April 28, 2017

    Loan

    (0) (0)
    Quick to respond and closed from start to finish within a month

    Was this review helpful?

  • Lender Review
    from Miami, FL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    January 24, 2017
    Loan Closed On:
    March 17, 2017

    New way of Banking !!

    (0) (0)
    Too good to be true !!! You ever heard that phrase? Well that was exactly what was on my mind until a month later that I saw my name listed as the property owner under the government site for my new home. I called several banks trying to get the best rate on the market. Alton was able to beat all the deals by almost a point. I was closing within 15 days. Unbelievable !!! Everything was done through the computer very quickly without any delays. Extremely helpful and very professional all the team from First Bank, especially Alton Johnson. Thumbs UP for them !! Highly recommended.. ... Read More

    Was this review helpful?

  • Lender Review
    from Mckinney, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    March 27, 2017

    Highly recommended , Best rate and service

    (0) (0)
    I just close my house in Mckinney TX. I worked with Rod Davis from consumerDirect mortgage, Their rates have been great among every other lender I shop around. they are a direct lender so you are not dealing with middleman. Rod is very knoledgable and helpful throughout the process. he worked hard to get me to the right product and close it in just around 25 days. Overall I am really happy and satisfied with them.. Highly recommended !... Read More

    Was this review helpful?

  • Loan Officer Review
    from Ashland, OR
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Fantastic customer service

    (0) (0)
    Charles was very informative and responsive. He answered every question quickly and accurately. He ensured I was connected with the right people on his team and jumped in to facilitate the process when necessary. I also appreciated his flexibility in communicating by text and email vs. phone. I would definitely work with Charles again.

    Was this review helpful?

  • Lender Review
    from Ashland, OR Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    January 11, 2017

    Professional and Informative

    (0) (0)
    My entire experience with Consumer Direct was excellent. They took the time to educate me and answer my unending questions. They helped me understand what paperwork we needed and their online portal made the submission process easy. The fees and terms they quoted were consistent with our final loan agreement. I would recommend working with this great team of people.

    Was this review helpful?

  • Lender Review
    from Wylie, TX Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    March 3, 2017

    Great Experience With Some Bumps

    (0) (0)
    Great experience overall but there were a few issues that delayed our closing. Overall everyone at ConsumerDirect was very kind and easy to get ahold of. However when our processor was out of office on vacation, I had trouble getting ahold of an alternative contact and receiving paperwork we needed to proceed with our closing as scheduled. However, even with the frustration of those delays, I am still happy with our decision to go with ConsumerDirect. Was the best rate available and had no additional fees on their end. Also our Loan Officer, Charles Petruzzi, was excellent and was always available to speak. Highly recommend specifically using Charles. Would recommend to anyone but just make sure you are proactive in communications... Read More

    Was this review helpful?

  • Lender Review
    from Norristown, PA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    great experience

    (0) (0)
    great service, fast responses, great team work, process was quick and easy, very happy with the experience of refinancing

    Was this review helpful?

  • Lender Review
    from Portland, OR
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Amazing Customer Service!

    (0) (0)
    We had such an amazing experience with CDM. The initial calls with the Sr. Mortgage Broker, John Newton, were very informative and non-intimidating as some of these calls can be. From there we were assigned to a Sr. Loan Processor, Nate Piccone, who helped us through every step of the process. Much of the work is done online and their responsiveness was incredible. We got a great rate, fast processing time, and superior customer service. We are extremely grateful for our experience with the CDM team... Read More

    Was this review helpful?

  • Lender Review
    from Miami, FL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    March 3, 2017

    Excellent lenders

    (0) (0)
    Patrick Moore and Magen Dwojak were amazing, they made this process very easy, I had my new house within 2 months. They understood my needs and where able to find me a 4 room house for my whole family, Very Happy, just work with Consumer Direct Mortgage and dont bother with any other lender

    Was this review helpful?

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.