ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 70 Reviews

96% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Customer Reviews

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70 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Chicago, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    September 28, 2016

    VERY smooth process, great rates

    (0) (0)
    I had a great experience with Will Hoover and the rest of the folks involved in my refinancing process. Their system was efficient, the people walked me through any questions and they even came to my house to make the close convenient. I had several other vendor quotes and one broker told me I should go with CDM because he couldn't beat their rates or $0 fees. I've already recommended CDM to a friend. ... Read More

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  • Lender Review
    from Concord, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 22, 2016

    Responsive and Flexible

    (1) (0)
    I am very pleased with my experience with Consumer Direct Mortgage. Mitch Averhoff was my loan officer and everything went very smoothly. I am scheduled to close within one month of putting in an offer. Mitch responded to my emails within the hour - even on weekends, and worked with me when the timelines had to be adjusted or to give me updated approval letters (when the purchase price changed) - which he turned around in minutes. Buying a house is a stressful experience so one can't put a price on being able to reach your loan officer within minutes and knowing that they are flexible and responsive. I would highly highly recommend Mitch to anyone buying a house. In fact I have referred several friends to him based on my experience.... Read More

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  • Lender Review
    from Loveland, CO
    (1 of 5)
    Reviewed:

    Terrible service, poor communication

    (0) (0)
    Incredibly poor service. Did not read and respond correctly to emails multiple times (would only read and respond to part of the email, etc.) After requesting a lock on quote, did not respond for one full week. Some of the worst service I have ever received anywhere.

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  • Lender Review
    from Duluth, GA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 7, 2016

    Great Experience!

    (2) (0)
    Total process was very straightforward and easy. Terms and costs were transparent, e-signing and uploading documents was simple and convenient. My loan processor, Tiffany, was very responsive when I had questions. Lastly, the closing was fast and efficient, as they sent a closing attorney to my house. Would highly recommend to anyone.

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  • Lender Review
    from Chicago, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    July 18, 2016
    Loan Closed On:
    October 5, 2016

    Great Rate!

    (2) (0)
    They gave me the lowest rate as well as the lowest total fees from anybody who emailed more or called me. ConsumerDirect mortgage was very responsive throughout the process. We had issues getting certain documents from my HOA. My only advice would be to have identified that they needed additional HOA documents sooner than they did.

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  • Lender Review
    from Fort Mill, SC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 21, 2016

    Very pleased with the process & results

    (1) (0)
    Working with Consumer Direct was a great experience especially considering the bad experiences I had had with other lenders. They offered the best deal, were straight forward with me, helped to keep things moving, gave me a single point of contact (Gigi DePofi) who stayed involved, and gave me no surprises (other than no issues).

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  • Lender Review
    from Brookline, MA
    (5 of 5)
    Recommended!
    Reviewed:

    Outstanding experience

    (1) (0)
    Our loan officer Erik Elsasser as well as his team provided outstanding - better word, amazing - customer service while working on my loan. We had a million questions along the way and every single one has been answered quickly, crisply and with a smile. Erik always answered my emails on the weekends. We also had many hiccups with P&S, boiler installation etc. etc. and every instance was handled quickly and professionally. Throughout the process we felt like we were in good, caring hands. I spoke with my attorney and she has never experienced anything close to the quality of service Erik and his team provided in her practice. Both her and I will be recommending ConsumerDirect/First Bank for all of the loan needs to our friends and her clients. Erik and ConsumerDirect team made what can be boring and stressful mortgage experience a very pleasant and stress-free one. Not to mention - great rate on a 30-year conforming loan! *** Very highly recommended **... Read More

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  • Lender Review
    from Springboro, OH Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    June 3, 2016

    Kal Harrington

    (1) (0)
    Gigi was extremely easy to work with and process was pretty streamlined

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  • Lender Review
    from Mooresville, NC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    February 3, 2016

    3 Refinances in 2 States - Great Experience

    (1) (0)
    Consumer Direct Mortgage was extremely easy to work with. Their web site is easy to use, their communication is excellent, and I got great rates. I refinanced 3 different loans in two different states with them. Phil B and Dale C were very professional, helpful, and processed the steps very quickly.

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  • Lender Review
    from Saint Paul, MN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 26, 2016
    Loan Closed On:
    October 20, 2016

    Online mortgages are hard, but CD was worth it...

    (1) (0)
    To be up-front: if this is your first on-line mortgage application, understand that they're tedious. You have to have great records (bank statments, multiple years of W2s, tax returns, etc), and you have to be comfortable with a document scanner and email. This was my second and third on-line mortgage application (I refinanced two properties), and I was very happy with ConsumerDirect. They beat the brick & mortar places by at least 0.500%, they beat the other online options by at least .125%, and their go-to title company was cheaper than the other options I researched. Oh, and they sent a notary to close these mortgages at my house, which was nice. Patrick Moore (mortgage banker) was great answering all my questions, he was very responsive, and he offered me several rounds of financing options based on my multiple rounds of questions. Nick Sisson (loan processor) and Dawn Burkett (loan closer) were great keeping the loan process moving and answering more questions. No last-minute surprises, ALWAYS good communication, and the final fees were slightly cheaper than the original Good Faith Estimate. On-line applications are time-consuming, but this was absolutely worth it. The extra couple hours of work will save me thousands. I really dislike writing reviews, and I'm not receiving anything for doing this; but the whole process deserved a 5-star rating... Read More

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.