ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 93 Reviews

95% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Customer Reviews

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93 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Panama City, FL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    January 19, 2017

    Excellent mortgage experience

    (0) (0)
    I found the staff at ConsumerDirect to be very efficient, timely and professional. It was a smoother process than I expected, and would highly recommend them for anyone wanting to obtain a mortgage.

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  • Lender Review
    from Boise, ID Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 29, 2016

    Amazing Service!

    (1) (0)
    Our mortgage banker, Charles, was always a phone call or email away. He was quick to respond to any question. He gave us a great rate, and was always looking out for our best interest. I would recommend him and Consumer Direct Mortgage to anyone! Thank you!

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  • Lender Review
    from Myrtle Beach, SC
    (5 of 5)
    Recommended!
    Reviewed:

    Outstanding, 5 Star Service

    (1) (0)
    I had the most pleasant and positive experience with Mike Durand and Nick Sisson of ConsumerDirect Mortgage. They were extremely responsive and took care of everything in a timely and efficient manner. I never felt out of the loop or uninformed. I even got responses to my questions on the weekend. I highly recommend working with ConsumerDirect especially if you have Mike and Nick working on your loan. Outstanding, 5 star service... Read More

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  • Lender Review
    from Kennesaw, GA Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 7, 2016

    Great service, easy tools

    (1) (0)
    Michael Durand and his colleagues supported me in every step of my refinancing process. Michael provided clear document requirements upfront and the additional documents were easily described The electronic online system for document management and signatures was fast and easy to use. They made it easy to manage and no time consuming confusion throughout the entire project... Read More

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  • Lender Review
    from Bozeman, MT
    (5 of 5)
    Recommended!
    Reviewed:

    Very satisfied customer

    (2) (0)
    We have always used local lenders for our mtg products, whether we were buying or refinancing. I was a little skeptical at first, only because of doing business over the internet and via emails. Our experience started out with a representative named Alton Johnson, he was absolutely fantastic, so knowledgeable and up front with the whole process. After our loan had went into underwriting we were assigned another mortgage person, but if I had any questions in between, I could always reach Alton and he was always so willing to point us in the right direction. Our second mtg person we dealt was Pam Westmoreland, Pam was excellent as well. Expeditiously answered all emails and questions. The third and final person was Mary Ledke, again excellent. She even set us up to sign our our home because of a foot surgery that I was newly out of. Yes, I very much recommend these folks. Start to finish Jan 11th closed Feb 27th, 2017. ... Read More

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  • Lender Review
    from Chapel Hill, NC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 29, 2016

    Very Satisfied!

    (1) (0)
    We were very pleased with the total experience on getting a mortgage for our second home. Customer service and responsiveness was top-notch.

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  • Lender Review
    from Goodyear, AZ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 30, 2016

    Refinance

    (1) (0)
    Easy to work with and very responsive to all my questions.

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  • Lender Review
    from South Point, OH
    (5 of 5)
    Recommended!
    Reviewed:

    Great way to get a good mortgage.

    (1) (0)
    Consumer Direct Mortgage provided me with access to several lenders who through competition among each other gave me the rate and service I was looking for. Definitely worth the call.

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  • Lender Review
    from Spring, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    January 3, 2017

    First time home buyer

    (1) (0)
    I just closed on my first house with help from Consumer Direct Mortgage! I had the pleasure of working with Mike Durand and Brianne Black. They both stayed in full contact with me and Mike was very patient to answer every question that I had. I will use their services for my next house and I couldn't be any more happier with my loan terms. They offered me the lowest rates with no hidden lender fees! We did not have alot to put down as a down payment, they helped us get the perfect house without breaking the bank at closing. They even managed to help me close a week ahead of schedule! I recommend this lender 100%!!!... Read More

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  • Lender Review
    from Denver, CO Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 28, 2016

    Easy and Responsive Process

    (1) (0)
    The guys of First Bank that helped me with my loan were helpful, professional, and very easy to work with. They helped all the way through the home buying process from beginning to end. If I had a question or was confused about something they were a phone call away and always happy to help out. Great service Bryan P. and Scott K. Not to mention great rates. Thanks for making this easy!... Read More

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.