ConsumerDirect Mortgage, A Division of FirstBank Ratings & Reviews

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NMLS ID: 472433

ConsumerDirect Mortgage, A Division of FirstBank

(4.8 of 5) 164 Reviews

96% of our customers would recommend this lender.

About ConsumerDirect Mortgage, A Division of FirstBank

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority...

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Loan Officers

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Fredrick Murchison Charlotte, NC
Chad Groce Charlotte, NC
Mike Remillard Charlotte, NC
Kevin Marsh Charlotte, NC
James Davies Charlotte, NC
Sean Flannery Charlotte, NC
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Customer Reviews

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164 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Indialantic, FL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    September 20, 2017

    Great experience

    Excellent service, professional and courteous, timely responses, overall great experience. We started my refinance process December 11 and I closed January 19. Pretty speedy considering Christmas and New Year holidays. I would highly recommend using these folks for your mortgage or refinance. Thanks team!

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  • Lender Review
    from Simpsonville, SC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    October 31, 2017

    Excellent mortgage loan provider!

    When shopping for a mortgage loan you have a lot of choices, which can sometimes seem a bit overwhelming (we know as we just closed on our house yesterday). You will have a lot of questions comparing rates, loan costs and such, but the last thing you want is uncertainty & unknowns. Having just closed yesterday with Consumer Direct as our lender I can tell you that they were completely transparent throughout the process, and they delivered exactly what they stated in terms of their rate & costs all of which occurred on time! There were no surprises, and in fact our closing costs were lower than the original loan estimate. We are extremely satisfied, and would not hesitate to use them again if we are in the market for home loan. Thank you Patrick, David, Kyle, and Susan... Read More

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  • Lender Review
    from Roswell, GA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 19, 2017

    Refi in GA

    Everything went smoothly in the timeframe promised.

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  • Lender Review
    from Concord, NC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    November 7, 2016
    Loan Closed On:
    October 4, 2017

    Amazing!

    I would definitely recommend Consumer Direct Mortgage! Joel was excellent to work with and provided amazing customer service. I had personal circumstances beyond my control that delayed my refinance. Joel and his team worked patiently with me and kept in contact with me to see if they could do anything to assist. I am very pleased with the outcome and support given by Consumer Direct Mortgage... Read More

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  • Lender Review
    from Woodland, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    September 11, 2017

    Happy Customer in Rural PA

    Pat Moore and his team, including Charles Reynolds and Jermain Reeves, was very honest, prompt and responsive to my needs during the process of my loan refinancing. All of my questions and concerns were answered early on, which is why I choose to go with Pat and Consumer Direct Mortgage (CDM). I felt like we could get the deal done, and Pat even followed through by checking with the company underwriters to make sure there were no deal breakers in closing the loan. We live on a unique rural property with a large house and several out buildings, including a large horse barn, which presented challenges to other lenders in closing a loan. Because CDM services its own loans and doesn't flip them to the secondary market, they can handle situations like mine. CDM even ensured my excellent mortgage rate was extended due to our delayed appraisal, which was not our fault. Kudos to Pat Moore and everyone at CDM who made what could have been a stressful experience a very comfortable one. Go with them and you will not be disappointed... Read More

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  • Lender Review
    from San Francisco, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    September 5, 2017

    totally recommended

    I actually did not think people like that exist in this business. Your experience with ConsumerDirect feels like your experience with your loved ones in a way. They are super friendly, super helpful, super sympathetic. They take care of you, and seem to be always there for you. Isn't that family? They provided us with a great rate that other lenders did NOT believe we got. We couldn't believe other lenders couldn't match that way. Everyone else was just behind and unbelieving!! They answered all our questions (we had many), and made the process of making one of our biggest investments a relative breeze. The team was professional, knowledgeable, and effective. We loved it, and we're sure if you deal with our team, you'll love it. ... Read More

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  • Lender Review
    from Carmel, IN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    August 8, 2017
    Loan Closed On:
    September 29, 2017

    review

    Process was easy, and loan was done on time.

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  • Loan Officer Review
    from Cypress, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great Experience and Very Satisfied

    I chose Consumer Direct Mortgage. Its Senior Mortgage Banker - Dean Fiore is mainly person I contacted. I am glad I made the right decision to go with him. The transaction went very smoothly. We were able to close on time. He is very knowledgeable and whenever I got any concerns, he responded my questions promptly. I felt peace of mind and secure because I knew that Dean Fiore was taking good care of my case. I definitely will referral him to my friends in the future... Read More

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  • Lender Review
    from Cypress, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great Experience and Very Satisfied

    I chose Consumer Direct Mortgage. Its Senior Mortgage Banker - Dean Fiore is mainly person I contacted. I am glad I made the right decision to go with him. The transection went very smoothly. We were able to close on time. He is very knowledgeable and whenever I got any concerns, he responded my questions promptly. I felt peace of mind and secure because I knew that Dean Fiore was taking good care of my case. I definitely will referral him to my friends in the future... Read More

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  • Loan Officer Review
    from Saint Louis, MO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great to Work With

    Dean was very responsive and did a great job of guiding me through the refinance process. He was always keeping the process moving and reminding me of the next steps, so I knew what to expect.

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At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.