eRates Mortgage Ratings & Reviews

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eRates Mortgage

(3.3 of 5) 18 Reviews

61% of our customers would recommend this lender.

About eRates Mortgage

eRates Mortgage is a Direct Lender that has been delivering superior rates and exceptional customer services for over twenty years.  We have simplified mortgage shopping to make the process easy, transparent and hassle free.  By operating completely...

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Customer Reviews

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18 Reviews

(3.3 of 5)
Review Breakdown
  • Lender Review
    from Charlotte, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Great rate on a VA loan

    (1) (0)
    My husband and I just completed a refinance of our VA loan with Clint at eRates. We couldn't believe that we got our rate down to 3.25% and paid no closing costs to complete the loan! How awesome is that - to lower my payment $200 per month and pay nothing for it. I have already recommended Clint and eRates to many of our friends. Great job from a super happy customer... Read More

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  • Lender Review
    from Fort Mill, SC
    (5 of 5)
    Recommended!
    Reviewed:

    Absolutely the best.

    (2) (0)
    I have used this company multiple times to refinance my house. Each time I have gotten what I feel is the best rate at a very reasonable cost. My loan officer, Brian Smith is exceptionally attentive, knowledgeable and responsive and the entire processing and underwriting team is thorough and very professional. They were able to effectively coordinate with me and my busy travel schedule, and they even scheduled the closing at my house on a Sunday! i simply would never use anyone else to finance a mortgage. ... Read More

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  • Lender Review
    from Greer, SC
    (1 of 5)
    Reviewed:

    Avoid Korry.

    (2) (0)
    Saw erates mortgages listed under zillow's lenders for refinancing...punched in my info and was given back great looking with low fees, so contacted them for a quote. Contacted back by Korry L Humphrey (Mortgage Originator - NMLS #107751) with a myriad of options all at higher rates/fees than what was listed. I have stellar credit and am well employed, so I told Korry I would pass as those were all worse than the offers that lured me into asking for a quote in the first place, along with asking to not be contacted again unless the rates had improved. Instead Korry became very condescending about my current loan rate as if they were my only option to refinance with. After my third reiteration to stop contacting me, I blocked Korry's email; so this would stop. Incredulously unprofessional agent- super prompt in replies though, granted those are replies you don't want... Read More

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  • Lender Review
    from Palm Desert, CA
    (1 of 5)
    Reviewed:

    Huge Disappointment

    (0) (0)
    Loan Officer was full of empty promises that sound fantastic. But where the rubber met the road they failed to execute. U/W asked for docs they didn't need, then asked for others 3x (no one knew why). Loan processor would send e-mails when we'd call for clarification (NEVER EVER called us back). The loan docs were late and wrong, cost us days - yes days - to fix it at our expense - think running around getting docs re-notarized, then Fedex'd, then, sent to find another error. When we approached management, we were assured it would be fixed the same day (we called at 10:30AM N Carolina) and it wasn't fixed. We were over 21 days late in closing/funding/recording. No one called to say, "wow - we really blew it - how can we make it up to you." I'd suggest you get an attorney and have them review everything and put cost protections in for your family or go to another company. I really wish I had used another company - the pain and aggravation are not worth whatever they offer you. It was too good to be true... Read More

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  • Lender Review
    from Cary, NC
    (1 of 5)
    Reviewed:

    They left us hanging on the day of closing

    (0) (0)
    The Mortgage Originator was very approachable, and provided timely updates. No issues with him. The Sr Loan Processor was pretty good too, until the very last day of Closing. On the day of closing, the attorney office, and I, were waiting for the loan documents to be sent to the attorney, when she went quiet. No updates, no reply to phone calls - nothing. They left me hanging! The buyer was getting agitated, the attorney office could not extent their Closing time...we took a lot of heat from every direction - on top of the fact that we were not sure if something went with the loan. This happened on a Friday. And come Monday - still no updates on why the original Closing date was NOT honored - just our signature to extend the dates in the contract, and the documents were sent to attorney. Very very unprofessional of them to not keep me updated. I WILL NOT recommend them to a friend. The whole experience left a bitter taste at the end... Read More

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  • Lender Review
    from Marlboro, NJ
    (5 of 5)
    Recommended!
    Reviewed:

    Best offer and superior services

    (1) (0)
    I recently closed on a home purchase with eRates. I am still surprised by the rate and quality of service I received from the eRates. I initially started a loan application with another internet bank and was happy with the service I received from the mortgage banker. However, the APR stated in the true faith estimate was not consistent with what was initially discussed so I decided to switch banks. I started my loan application with Trevor with less than four weeks left prior to closing. My friends, real estate agent and even my attorney doubted that there is enough time to complete the mortgage process and advised me to push the closing date. When I spoke with Trevor Banville, he assured me that the process usually takes three weeks and I should be able to close without any problem. Amazingly, I got the credit approval from underwriter a day shy of one week with appraisal contingency. Once the appraisal was received, they were able to provide me with loan commitment letter within 24 hours. I am truly grateful to eRates, particularly Trevor and Linh Nguyen. I can’t say enough about the quality of service I received from Linh. Linh was always a phone call or an email away. He was swift with his responses no matter how late I emailed him. There was no question in my mind that Linh was my advocate. It was clearly evident that Linh knew the mortgage underwriting process well. He helped me gather all the necessary documents prior to submitting for underwriting. As such, there was very limited follow-up from the underwriter. I strongly recommend eRates. I am glad I did not pay close attention to the negative reviews and went with my intuition. Obviously, responsibilities do not rest with the mortgage company alone. As an applicant, you must stay on top of all the requests to make the process smooth. You can’t expect great service if you are not playing your part. By the way, not only did I receive superior services but I got great rate. When I mentioned the detail of the rate offer to the other mortgage companies I contacted, they were surprised about the deal and were not able to match the offer. Thank you Trevor, Linh and all the eRates personnel that made my dream a reality! I look forward to working with you in the future... Read More

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  • Lender Review
    from Portland, OR
    (5 of 5)
    Recommended!
    Reviewed:

    Highly Recommend eRates Mortgage

    (2) (0)
    I contacted eRates Mortgage for a refinance and Abe Davis worked with me throughout the process. Adrienne Poan joined in once I was nearing the closing stage of the loan making sure I had everything in order. Together with Abe and Adrienne the process went smooth. All my questions were answered and the process was explained in a way that was easy to understand. Both of them are so easy to talk to as they were always courteous and professional, and importantly very prompt to reply. I got a rate I was very happy with. I credit both Abe and Adrienne for making it painless. Thank you Abe and Adrienne!... Read More

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  • Lender Review
    from Austin, TX
    (5 of 5)
    Recommended!
    Reviewed:

    ERates is an Amazing Mortgage Company

    (1) (0)
    Abe Davis is not only a consummate professional, he is incredibly knowledgeable about the market and market rates, and cares genuinely about getting his customers the best rates possible. Adrienne Pone was also amazing to work with. What I loved most about my interactions with ERates was that I never had to drive to a meeting and sit for hours filling out paperwork, etc. And when our loan closed ERates sent a third party Notary to our house to close the loan! Amazing company!! It was the smoothest and most positive re-finance experience I have EVER had... Read More

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  • Lender Review
    from USA
    (4 of 5)
    Recommended!
    Reviewed:

    worked

    (3) (0)
    Super job

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  • Lender Review
    from Wilmington, ca
    (5 of 5)
    Recommended!
    Reviewed:

    Refinance experts!

    (3) (0)
    Excellent customer service, knowledgeable staff, patient with any questions I had. EZ experience!

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eRates Mortgage is a Direct Lender that has been delivering superior rates and exceptional customer services for over twenty years.  We have simplified mortgage shopping to make the process easy, transparent and hassle free.  By operating completely online, we pass our cost savings on to you, the consumer.  Contact us today for your free, no obligation rate quote.