Fidelity Bank Ratings & Reviews

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NMLS ID: 527988

Fidelity Bank

(5 of 5) 9 Reviews

100% of our customers would recommend this lender.

About Fidelity Bank

Fidelity Bank is a locally owned community bank. Local ownership means local decision making – no long waits and layers of bureaucracy to get your loan approved.
At Fidelity Bank we specialize in what we call Right Size Housing Loans. What we...

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Loan Officers

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Dustin McAlister West Des Moines, IA
Spencer Davis West Des Moines, IA
Emily Trampel West Des Moines, IA
Rick Davis West Des Moines, IA
Julie Bryant West Des Moines, IA
Monty Kinseth West Des Moines, IA
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Customer Reviews

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9 Reviews

(5 of 5)
Review Breakdown
  • (9)
  • (0)
  • (0)
  • (0)
  • (0)
  • Loan Officer Review
    from Bend, OR
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Best service & rate I could find on VA loan.

    I was a little skeptical of finding a rate online because I thought my be some hidden agenda. I got the advertised rate, locked in and no hidden agenda. Dustin was amazing to work with. He was very responsive, answered any questions I had. Overall this was the best experience I could have hoped for. I have bought a previous home with a local lender and this was 100 times better from all angles. I would not hesitate to use Dustin again or refer him to anyone I know... Read More

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  • Loan Officer Review
    from Overland Park, KS
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Quick, easy, painless

    I was a first time buyer and really didn't know how the process worked. He explained it to me the first time that we spoke on the phone and walked me through the process. I preferred email for communication which was great that we could do most of our business through email. It was a very painless process and after hearing all the horror stories that others have been through, I was very relieved that every thing had gone so smoothly. I have highly suggested him to everyone I know and will definitely being doing more business with him in the future.... Read More

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  • Lender Review
    from Yukon, OK
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Fidelity Bank

    Fidelity Bank is very competitive in the rates and attention to customer service. This is a bank you want to manage your financial needs.

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  • Loan Officer Review
    from Kansas City, MO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Simple, Fast, and the best for my family

    Closed my loan exactly two weeks from the day that I was first contacted by Spencer. He and his team made the entire process easy by providing clear instructions on what was needed and by answering all questions immediately and with expertise. In addition to excellent customer service, I received the most competitive rate and overall package. The whole experience was very positive! They worked with me quickly and efficiently. I never felt burdened or stressed by the process. They guided every step, and I could not be happier with the outcome... Read More

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  • Loan Officer Review
    from Rancho Palos Verdes, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Happy Customer

    Dustin is very knowledgeable, professional, and helpful. He was a referral from a friend and that person is still my friend. Dustin took a very complicated VA re-fi process and made it easy for me...twice. I will definitely use Dustin for all of my future mortgage lending needs.

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  • Loan Officer Review
    from Oxnard, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this loan officer

    Dustin McAlister, Highly Recommended

    Dustin work especially hard on our home mortgage last year. We had such a great experience with Dustin, that we have tracked him down at his new job and working with him to purchase an investment property. Dustin, is easy to work with and make us feel confident about the overall loan process.

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  • Loan Officer Review
    from Noble, OK
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Helping me through the process

    Extremely knowledgeable and helpful. I had had a great many questions regarding the process and he was always available to answer them. Very friendly and patient with me. Very much appreciated!

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  • Loan Officer Review
    from Alamo, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    VA loan

    Had issues with the VA not with Dustin, he kept me focused. Got my jumbo VA at rate quoted very happy with his services. For VA loans he is the to go to guy.

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  • Loan Officer Review
    from Arlington, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Awesome!

    I worked with Dustin when he was at KS bank of Manhattan on a VA loan for a home in Arlington, VA. I had previously been working with USAA and Dustin was head over heels better than anyone I dealt with at USAA. The sellers of our home were a bit wary of a VA loan and thought the process would take a long time, but Dustin assured us that he could close in under 30 days which he did! He also gave us a great rate and a ton of credits for closing costs. We then refinanced with him 6 months later to an even lower rate. He was super responsive and gave us everything we needed to close on our home quickly with a great rate. The home buying process is a huge pain in the rear, but Dustin definitely made that process easier. Additionally, Dustin provided us with useful analysis on interest rates and closing credits which allowed us to make an informed decision. I would definitely recommend Dustin to anyone who is looking for a great professional loan agent that cares about getting his clients the best deal (especially if they are getting a VA loan)... Read More

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Fidelity Bank is a locally owned community bank. Local ownership means local decision making – no long waits and layers of bureaucracy to get your loan approved.
At Fidelity Bank we specialize in what we call Right Size Housing Loans. What we mean by Right Size Housing Loans is that people's needs and circumstances change throughout their entire life. And we have the perfect loan to meet those needs.
So, whatever your circumstances we'll put together the perfect Right Size Housing Loan to meet your specific needs. Right Size Housing The Right Time to Right Size is Right Now!