Finance of America Mortgage LLC Ratings & Reviews

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NMLS ID: 1071

Finance of America Mortgage LLC

(3.5 of 5) 34 Reviews

91% of our customers would recommend this lender.

About Finance of America Mortgage LLC

Finance of America Mortgage is a national, full service mortgage banker, offering a diverse portfolio of home loan products. Our parent company, The Blackstone Group, provides us with the resources to expand our product offering and develop new services...

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Loan Officers

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Guy Keith Seal Beach, CA
Dan Florence Roseville, CA
Jill Coss Newport Beach, CA
Richard Arabian Irvine, CA
Brian Llibre Seal Beach, CA
Ray Broughton Vancouver, WA
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Customer Reviews

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34 Reviews

(3.5 of 5)
Review Breakdown
  • Loan Officer Review
    from Long Beach, CA
    (5 of 5)
    Recommended!
    Reviewed:

    BEST EVER!!! PLEASE READ THIS REVIEW!!!

    (0) (0)
    I wish there were 6 stars I could give to Guy! OMG! Please listen closely--I will be brief: If you are buying or refinancing a home, and you want a low rate, with an honest no hassle type person, who knows his stuff, does not play games, and works lightening fast around the clock and weekends you MUST call Guy Keith. I have bought/sold/refinanced many homes--nobody has come close to the level of service and integrity as Guy. My story: I signed docs to refi my home with A DIFFERENT lender at a very low, locked in rate. 93 days later (yup...93 freakin days) we had not closed (not my fault) and the lender said that my low rate had expired and bumped it 1/2 point. From the referral of a friend, I called Guy. He beat their rate, waived some fees, pulled 100K cash in equity from my home and closed in......23 days! (Start to finsh--no joke) Trust me--you cannot beat this "Guy". Thank you sooooo much Guy... Read More

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  • Loan Officer Review
    from Roseville, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Best loan experience!

    (2) (0)
    This is my second time going to Dan and I love the level of service he provides. I went to my credit union asking if it would be feasible to add my car loan to the refinance and the loan officer asked if I had someone in mind for the refinance. When he asked who I was going through and the rate they provided me, I replied, "Dan Florence and here's the breakdown of what was offered" (by the way the breakdown provided is to the penny and itemizes each cost). The loan officer said, "I know Dan and this is probably bad for my business, but he's a great guy and you won't get a better rate". If that's not a testimony to the type of person Dan is and the type of business he runs, I don't know what is! Also, if you have the pleasure of speaking to Angela Florence, she offers identical service. What a great team!!!... Read More

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  • Loan Officer Review
    from Mission Viejo, CA
    (5 of 5)
    Recommended!
    Reviewed:

    For Brian llibre

    (0) (0)
    Brian is truly the best mortgage advisor I have ever encountered. He is very informative, professional and compassionate to his clients. He is certainly a huge asset in this field. An expert in creating strategic plans and individualized techniques in assisting his clients. I will definitely recommend Brian to anyone who needs exceptional customer service. You will never go wrong by choosing this company as long as Brian is there. I salute you Brian! You are excellent in what you do! More power to you! The world needs people like you! ... Read More

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  • Loan Officer Review
    from Elk Grove, CA
    (5 of 5)
    Recommended!
    Reviewed:

    First Home

    (1) (0)
    Purchasing a home can be very scary and overwhelming. Dan and his team are wonderful, they made the entire process so painless and easy. A whole lot easier than buying a car. They are truly here to guide, motivate and hold your hand through the entire process. I'll continue to recommend them to everyone I know.

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    Thank you for your kind words, Quynh. All of us at Mortgage Evolution were delighted to work for you both on your home purchase. Hope you enjoy your 1st holiday season in your new home. : )
  • Lender Review
    from Roseville, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Very seamless process

    (1) (0)
    I was very happy with this company. They were very easy to work with and processed our loan with no problems. I honestly don't have anything much to say because the process was so seamless I just signed the original docs then the closing docs, and that was it. No issues whatsoever. I would recommend this company to anyone.

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  • Loan Officer Review
    from Roseville, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Use Dan if you want to have a good loan experience

    (1) (0)
    We were referred to Dan through Lending Tree. Honestly, I just called him because he was local to me. I was extremely happy that I did. Dan and his team were extremely nice, helpful, and totally on our side. They explained things to us, were always available for calls, and even worked really late at home while processing our loan. This is the third house I have bought in my life, and this loan process was by far the best. There was none of the usual heartache waiting for everything to happen. We just focused on moving, and Dan and his team took care of everything else. He even got us a higher loan for a bigger house at an affordable rate and monthly payment, all of which we thought would never happen. We never thought we would be able to afford such a nice house in a great area, all thanks to Dan and his team. I highly recommend him if you want to have a seamless and stress free home loan process. Plus he's just a really nice guy... Read More

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    Thank you for your kind words, Jeff. You and your family were a pleasure to work for and the whole team at Mortgage Evolution cheered when you got your keys to your new home. Thank you for your service and we're always here should you have any questions. : )
  • Loan Officer Review
    from Riverside, CA
    (5 of 5)
    Recommended!
    Reviewed:

    The Loan Guy

    (0) (0)
    Guy and his team are amazing! They made our home buying process pleasant. His team is also very persistent on getting you into your home within a good time frame. We did run into a bit of halt, but we were able to close escrow in time. I was able to get all questions answered in a timely manner. Since it was our first time purchasing a home, I was worried of what was to come. Guy made it so convenient and stress free. It does take a lot of patients and paperwork, but it was all worth it in the end... Read More

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  • Loan Officer Review
    from Paramount, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Guy Keith

    (0) (0)
    Guy was Great. He was very responsive and always available when I needed to contact him.

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  • Lender Review
    from Georgetown, TX
    (1 of 5)
    Reviewed:

    Awful Experience!

    (1) (0)
    When shopping for a refinance I trusted Bankrate lender eRates mortgage (aka Finance of America Mortgage LLC) due to their good reputation. However, my experience was awful. My Advice: keep looking. Finance of America Mortgage LLC may quote the best rate and lowest fees upfront. However if you are treated the way I was you may end up paying much more in the end. First, I am a regular employee with excellent credit and no special circumstances looking for a simple refinance. After taking our application Nathan dropped contact with us and deferred completely to "Processor" Paula. We responded to all requests for information very quickly. In spite of this, Paula did not spend the time and effort to get our loan to closing in a timely manner. We had to frequently call and email both Paula and Nathan in order to make any progress, and it was apparent that very little effort was being made to move our loan along. Nathan was not engaged in the process and I specifically asked him to get involved several times without any result. According to his explanation (after the fact) he is responsible for new business and not for following up on loans in process. It appears that at some point in the process everyone involved at eRates realized that due to their delays our loan was not going to close before the rate lock expired. At that point we were ignored and our loan was worked on only when we repeatedly called and emailed. Each time excuses were made as to why the items were not being worked. After our loan was finally ready to close (for the third time), Paula informed us that our rate lock was expired and had to be re-locked. Almost a week later and after phone calls and emails to eRates asking for help, Nathan finally replied with new rates and fees that were significantly higher than our original quote. The rates were actually higher than the current rate on our mortgage! No phone call, no apology for botching our chance to refinance at a lower rate, just pushing us to refinance at a higher rate and cost or go away. The worst part of our experience was what happened after things went sideways. After asking repeatedly for a supervisor or someone else that could help, we were finally referred to Branch Manager Trevor Banville and I emailed him and asked him to call me to discuss our experience. After 4 business days Trevor returned my second email and essentially said that he was not interested in hearing me out and would not be calling me, our situation was "reviewed by management" and that "a final decision has been made", whatever that means. I am extremely disappointed with several things. First, I don't believe that we received the service and communication that we deserved. Second, the way that we were led into trusting Finance of America Mortgage to get us a great rate and low fees, only to have them allow our rate lock to expire and then push higher rates and fees on us. Third, the lack of concern or willingness to even hear our feedback on our experience... Read More

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  • Loan Officer Review
    from Compton, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Home buying

    (0) (0)
    I might say I was skeptical at first when guy called me after getting told by quick and loans I qualified for one loan amount and the loan changed after paperwork was submitted. I gave guy a shot thinking what do I have to lose. I am glad I took the shot. He made my home buying experience easy and understandable. I also had a great realtor to go along with guy which made everything even better. I recommend anyone to check guy out. He is honest and straight forward. Hard to find people like this now... Read More

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Finance of America Mortgage is a national, full service mortgage banker, offering a diverse portfolio of home loan products. Our parent company, The Blackstone Group, provides us with the resources to expand our product offering and develop new services for our customers and partners. Our knowledgeable and seasoned mortgage specialists are committed to delivering an innovative, high-touch, high-tech lending experience for consumers, brokers, and our industry partners across the country. At Finance of America Mortgage we do everything we can to put more knowledge, initiative, and power back into the borrower’s hands – where it belongs.