Finance of America Mortgage LLC Ratings & Reviews

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NMLS ID: 1071

Finance of America Mortgage LLC

(3.5 of 5) 37 Reviews

89% of our customers would recommend this lender.

About Finance of America Mortgage LLC

Finance of America Mortgage is a national, full service mortgage banker, offering a diverse portfolio of home loan products. Our parent company, The Blackstone Group, provides us with the resources to expand our product offering and develop new services...

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Loan Officers

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Guy Keith Seal Beach, CA
Dan Florence Roseville, CA
Richard Arabian Irvine, CA
Jill Coss Newport Beach, CA
Brian Llibre Seal Beach, CA
Ray Broughton Vancouver, WA
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Customer Reviews

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37 Reviews

(3.5 of 5)
Review Breakdown
  • Lender Review
    from South Pasadena, CA
    (4 of 5)
    Recommended!
    Reviewed:

    Great Deal If You Pay Attention to Details

    (0) (0)
    BEST competitive rate and closing costs in the market for us, which was the highest priority for us. Not the most concierge service- to be expected with a no-frills economical service. But the folks we worked with did go the extra mile to ensure that we closed with the great deal that we expected from the initial quote. That superseded everything else. But for full disclosure: there were hassles related to lost paperwork a few times, poor communication about not finding an appraiser at the aggressive price quoted to us, fees snuck into the the paperwork that increased costs from the initial quote, and again efforts to bury the fees in a different way after I objected. But it's like anything in America these days: if you are alert, pay attention to the details, and politely and firmly stick to your guns on what is right, they come through in the end. In my case, the two folks who handled most of our paperwork stepped up and made the overall experience good in spite of the back-office designed to maximize profit (i.e. squeeze unexpected dollars out of you). To be fair, I expect this to be true of any large mortgage company. So in the end, they are a company trying to make money (nothing inherently wrong with that), and they did advertise and deliver the best deal in the market... Read More

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  • Loan Officer Review
    from South Pasadena, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great Quote, Honored His Word to the End

    (0) (0)
    I have have bought 3 houses and refinanced a handful of times since 1997. Ross Freeman and the loan processor Jonathan Terry were instrumental in helping me lock in my best deal ever, and his support during some rocky patches in the middle and end of the deal helped keep it all together. He gave me a great initial quote, and along the way we had problems with the cost of the appraisal and long delays, cost of title insurance, issues with extending the rate lock, and various other hiccups. I was extremely frustrated at points in the middle, and several times had to take a "leap of faith" that Ross would honor his word when I signed paperwork to keep things moving along. He ultimately honored his word and in the end we closed the deal that we signed up for, a great interest rate with very low cost (and nothing hidden/buried in the loan). People with integrity in the finance industry are becoming more and more rare, and I would be happy to refer people to Ross. More info on missing the closing date: there was a month delay with the appraiser because the cost quote was very low and hard to find a local person who would take it. Ross paid the difference of local appraiser rates vs the quote to honor our quote and finish the deal. The company tried to increase loan costs when the rate lock period was extended, and when I argued against a specific fee they tried to sneak it back in buried in a different way. With my attention to detail, Ross helped ensure that we got the original deal we signed up for... Read More

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  • Lender Review
    from Bangor, MI
    (1 of 5)
    Reviewed:

    Thank God to be done

    (0) (0)
    When first purchasing my home, Finance of America took over three months to close. Reason being, they suck at communication. Each time we had our to do list completed, more items were added. Because closing took place in winter, FOA required funds to be put into escrow for repairs to be made in spring. Repairs were made promptly and in full according to contract, but surprise surprise, more items were added. I took issue up with branch manager who didn't care to help and outright refused to give me the name of his supervisor. I then looked up upper management and went through a Vice President. But still was not returned my funds. I finally received the money back 8 months after the initial repairs as listed in the contract were completed, and over two months after refinancing with a different company. I have never experienced so much stress in any home purchase as I did with FOA. I advise anyone looking for a mortgage to look elsewhere. ... Read More

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  • Loan Officer Review
    from Long Beach, CA
    (5 of 5)
    Recommended!
    Reviewed:

    BEST EVER!!! PLEASE READ THIS REVIEW!!!

    (0) (0)
    I wish there were 6 stars I could give to Guy! OMG! Please listen closely--I will be brief: If you are buying or refinancing a home, and you want a low rate, with an honest no hassle type person, who knows his stuff, does not play games, and works lightening fast around the clock and weekends you MUST call Guy Keith. I have bought/sold/refinanced many homes--nobody has come close to the level of service and integrity as Guy. My story: I signed docs to refi my home with A DIFFERENT lender at a very low, locked in rate. 93 days later (yup...93 freakin days) we had not closed (not my fault) and the lender said that my low rate had expired and bumped it 1/2 point. From the referral of a friend, I called Guy. He beat their rate, waived some fees, pulled 100K cash in equity from my home and closed in......23 days! (Start to finsh--no joke) Trust me--you cannot beat this "Guy". Thank you sooooo much Guy... Read More

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  • Loan Officer Review
    from Roseville, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Best loan experience!

    (2) (0)
    This is my second time going to Dan and I love the level of service he provides. I went to my credit union asking if it would be feasible to add my car loan to the refinance and the loan officer asked if I had someone in mind for the refinance. When he asked who I was going through and the rate they provided me, I replied, "Dan Florence and here's the breakdown of what was offered" (by the way the breakdown provided is to the penny and itemizes each cost). The loan officer said, "I know Dan and this is probably bad for my business, but he's a great guy and you won't get a better rate". If that's not a testimony to the type of person Dan is and the type of business he runs, I don't know what is! Also, if you have the pleasure of speaking to Angela Florence, she offers identical service. What a great team!!!... Read More

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  • Loan Officer Review
    from Mission Viejo, CA
    (5 of 5)
    Recommended!
    Reviewed:

    For Brian llibre

    (0) (0)
    Brian is truly the best mortgage advisor I have ever encountered. He is very informative, professional and compassionate to his clients. He is certainly a huge asset in this field. An expert in creating strategic plans and individualized techniques in assisting his clients. I will definitely recommend Brian to anyone who needs exceptional customer service. You will never go wrong by choosing this company as long as Brian is there. I salute you Brian! You are excellent in what you do! More power to you! The world needs people like you! ... Read More

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  • Loan Officer Review
    from Elk Grove, CA
    (5 of 5)
    Recommended!
    Reviewed:

    First Home

    (1) (0)
    Purchasing a home can be very scary and overwhelming. Dan and his team are wonderful, they made the entire process so painless and easy. A whole lot easier than buying a car. They are truly here to guide, motivate and hold your hand through the entire process. I'll continue to recommend them to everyone I know.

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    Thank you for your kind words, Quynh. All of us at Mortgage Evolution were delighted to work for you both on your home purchase. Hope you enjoy your 1st holiday season in your new home. : )
  • Lender Review
    from Roseville, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Very seamless process

    (1) (0)
    I was very happy with this company. They were very easy to work with and processed our loan with no problems. I honestly don't have anything much to say because the process was so seamless I just signed the original docs then the closing docs, and that was it. No issues whatsoever. I would recommend this company to anyone.

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  • Loan Officer Review
    from Roseville, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Use Dan if you want to have a good loan experience

    (1) (0)
    We were referred to Dan through Lending Tree. Honestly, I just called him because he was local to me. I was extremely happy that I did. Dan and his team were extremely nice, helpful, and totally on our side. They explained things to us, were always available for calls, and even worked really late at home while processing our loan. This is the third house I have bought in my life, and this loan process was by far the best. There was none of the usual heartache waiting for everything to happen. We just focused on moving, and Dan and his team took care of everything else. He even got us a higher loan for a bigger house at an affordable rate and monthly payment, all of which we thought would never happen. We never thought we would be able to afford such a nice house in a great area, all thanks to Dan and his team. I highly recommend him if you want to have a seamless and stress free home loan process. Plus he's just a really nice guy... Read More

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    Thank you for your kind words, Jeff. You and your family were a pleasure to work for and the whole team at Mortgage Evolution cheered when you got your keys to your new home. Thank you for your service and we're always here should you have any questions. : )
  • Loan Officer Review
    from Riverside, CA
    (5 of 5)
    Recommended!
    Reviewed:

    The Loan Guy

    (0) (0)
    Guy and his team are amazing! They made our home buying process pleasant. His team is also very persistent on getting you into your home within a good time frame. We did run into a bit of halt, but we were able to close escrow in time. I was able to get all questions answered in a timely manner. Since it was our first time purchasing a home, I was worried of what was to come. Guy made it so convenient and stress free. It does take a lot of patients and paperwork, but it was all worth it in the end... Read More

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Finance of America Mortgage is a national, full service mortgage banker, offering a diverse portfolio of home loan products. Our parent company, The Blackstone Group, provides us with the resources to expand our product offering and develop new services for our customers and partners. Our knowledgeable and seasoned mortgage specialists are committed to delivering an innovative, high-touch, high-tech lending experience for consumers, brokers, and our industry partners across the country. At Finance of America Mortgage we do everything we can to put more knowledge, initiative, and power back into the borrower’s hands – where it belongs.