First Federal Bank of Kansas City Ratings & Reviews

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NMLS ID: 418593

First Federal Bank of Kansas City

(4.9 of 5) 173 Reviews

99% of our customers would recommend this lender.

About First Federal Bank of Kansas City

Principal and interest. That’s what a mortgage is really all about, right? Well, at First Federal Bank of Kansas City, we deliver home loan solutions with principle and interest – as in our principles and your best interests. We’re a rock-solid, mutually-owned...

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Loan Officers

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Todd Shaver Kansas City, MO
Doug George Kansas City, MO
Nicholas Kays Kansas City, MO
Mike Williams Kansas City, MO
Julie Jones Kansas City, MO
Tom Fisher Kansas City, MO
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Customer Reviews

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173 Reviews

(4.9 of 5)
  • Loan Officer Review
    from Tacoma, WA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    6 Stars... Off the charts customer service

    (0) (0)
    My review of FFBKC is essentially my review of Nick Kays. VA lenders are all competitive on rate and fees. What sets FFBKC apart is customer service that is beyond compare. Nick was on top of things, every step of the way. He promises excellence, and then delivers above and beyond. I'm pretty demanding when it comes to customer service, and Nick thoroughly impressed me. He is fast, accurate, he goes above and beyond to keep all parties up to date on the status. We were ready to close in 3 weeks--the realtors in the area told us that VA loans were taking 45-60 days to close. Best loan experience I've had in 9 purchases and at least that many refinances in over 30 years. I can't endorse Nick (and the team supporting him) highly enough... Read More

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  • Lender Review
    from Tacoma, WA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    September 13, 2016
    Loan Closed On:
    February 24, 2017

    Customer Service that sets them apart

    (0) (0)
    This was my 9th home purchase, and the first time I used Lending Tree. I had 4 good lenders competing for my VA loan, and all offered essentially the same rates and fees. My decision came down to 2 things: First, GREAT customer service. SECOND, a lender who was going to service my loan. I've had great experiences getting the loan before, only to have the loan sold to another lender after closing. What good is it to find great service if you're going to be spending the rest of the loan dealing with someone else? Enter Nick Kays at FFBKC. I needed a VA loan to close in 30 days in a very hot real estate market. Nick was so on top of every step of the process, always getting back to me with answers, updates, anything I needed. When my seller extended closing by 2 MONTHS to make inspection repairs, Nick kept extending my rate lock--at a time when rates were rapidly climbing. When the seller backed out of the deal completely on closing day, Nick was right there, making sure we were equipped to get into another house quickly. Tacoma is a hot market, and our offer was one of 7 submitted on the weekend our house listed. Nick set me up for success in winning the bid process. This was the most difficult real estate transaction I've had in over 30 years--but Nick Kays and FFBKC weren't the issue-they were the ones who repeatedly solved problems caused by others, and at EVERY step had me in the position of having to wait on other parties to close. Normally the lender is the holdup in closing on time. We were ready in less than 3 weeks. Nick Kays and his team at FFBKC have exceeded every expectation and every dream of what customer service should be. I can't endorse them enough... Read More

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  • Loan Officer Review
    from Norwalk, CT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Elizabeth Doyle...Refi..Norwalk CT

    (0) (0)
    When Elizabeth Doyle was absolutely the right one to speak to concerning my refinance. I felt so at ease with her, and knew that i was in the right hands all the way through the process. Her cheerful disposition made you feel very confident it would turn out exactly as you would hope it would. She told the truth right up front, didn't hide anything as you answered all her questions. she explained all the options clearly so there was not mistaking what your choices were. Liz helped me to obtain a VA Loan for my refi, and as it turns out it was the right way to go. She guided myself and my wife through the entire process and was there whenever I called, no matter what time. The more I worked with Liz the more comfortable I became, and she quickly became a very special person to us, to me....I felt so very grateful that I picked up the phone that day and talked to her...she was so thoughtful, so caring about what it was we needed..i have to say that she made all the difference in how this turned out. she gave us her best efforts and kept her word all the way through. Liz Doyle, thank you, and i meant that...thank you....you are the best...there is no one better, believe me. Thanks for being there and thank you for everything. you made it work, just like you promised....I feel like I made a new friend as well. Bil... Read More

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  • Lender Review
    from Norwalk, CT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Elizabeth Doyle and my VA Loan (ReFi)

    (0) (0)
    When Elizabeth Doyle called me from among the many who called when I requested a refinance, I could tell right away she was the right one to speak to. Her cheerful disposition put you at ease and made you feel confident. Her knowledge and willingness to take as much time as was needed to explain all the options was key to deciding which way to go. Liz steered me towards a VA Loan for my refi, and as it turns out it was the right way to go. She guided myself and my wife through the entire process and was there whenever I called, no matter what time. The more I worked with Liz the more comfortable I became. She quickly became a very special person to us, to me....She just made the whole experience very easy because she always seemed so happy to be doing what she was doing...I felt so very grateful that I picked up the phone that day and talked to her...everyone on her team as well were so very thoughtful, caring and dedicated to making it all work...and my wife and I are very grateful they did. Liz, you are the best...there is no one better, believe me. Thanks for being there and thank you for everything. Bil... Read More

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  • Loan Officer Review
    from Apollo Beach, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    VA Home Loan

    (0) (0)
    Elizabeth Doyle, I wanted to say thank you for all your help in acquiring the VA loan for the new house. The fact that I just happen to pick up the phone and get you from Kansas, after searching on the Internet for loan providers was amazing. You answered all my concerns and questions. You were always available, regardless of time of day. You took the time to understand my requirements of no closing cost and getting my earnest money back, and that was awesome. I would recommend you to anyone looking for home loans. Your professionalism and cheerful disposition made me fell very comfortable during the whole process. Once again thank you for everything that you did. Bruno F, Oct 2016 ... Read More

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  • Lender Review
    from Apollo Beach, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    VA Home Loan

    (0) (0)
    Elizabeth Doyle, I wanted to say thank you for all your help in acquiring the VA loan for the new house. The fact that I just happen to pick up the phone and get you from Kansas, after searching on the Internet for loan providers was amazing. You answered all my concerns and questions. You were always available, regardless of time of day. You took the time to understand my requirements of no closing cost and getting my earnest money back, and that was awesome. I would recommend you to anyone looking for home loans. Your professionalism and cheerful disposition made me fell very comfortable during the whole process. Once again thank you for everything that you did. Bruno F, Oct 2016 ... Read More

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  • Loan Officer Review
    from Prosper, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Professional and great overall experience!

    (0) (0)
    Mike was great through the entire process...and my builder didn't make it easy on us. Mike is super professional and definitely knows his stuff. Would recommend him for sure and especially so for VA loans.

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  • Lender Review
    from Westerville, OH
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    First Federal Bank Review

    (0) (0)
    In all of my years working with Banks and/or the several times that I have refinanced my home loans, this was by far the best experience. It was simple using the web pages to provide the necessary information, the bank personal were very responsive, the process was quick, and I received everything that I was told and there was no surprises. Any concerns that I had was immediately handled and the whole process was honestly the best refi that I have been involved with... Read More

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  • Loan Officer Review
    from Murfreesboro, TN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Superior loan agent!

    (0) (0)
    Dan worked with us for almost a year to keep us posted on the mortgage rates to ensure we got our refinance on our terms! He was quick to answer emails and any questions during the process and made the refinance process super easy!!! Have already recommended him and First Federal Bank of Kansas City!

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  • Lender Review
    from Kansas City, MO
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Good bank bad title company

    (0) (0)
    They have given great service the only reason they lose a star is because of the title company they used. The person who closed the loan was a notary and could not give me any information about the papers. I would like to close with someone who understood what they were doing. Also, they missed having me sign something and then sent my personal information in a email without any encryption. ... Read More

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Principal and interest. That’s what a mortgage is really all about, right? Well, at First Federal Bank of Kansas City, we deliver home loan solutions with principle and interest – as in our principles and your best interests. We’re a rock-solid, mutually-owned community bank – with nationwide lending reach. And since 1934, the financial success and well-being of our customers and communities has been our mission. Visit us today and find out why. And, of course, we’re an FHA-VA and USDA-approved lender, with an A+ Rating from the Better Business Bureau.