First Internet Bank Ratings & Reviews

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NMLS ID: 424182

First Internet Bank

(5 of 5) 93 Reviews

98% of our customers would recommend this lender.

About First Internet Bank

At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your...

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Loan Officers

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Michele Archer Fishers, IN
Gregory Potter Tempe, AZ
Jessica Callahan Fishers, IN
Scott Forster Fishers, IN
Kelsey Webber Fishers, IN
Richard Anderson Fishers, IN
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Customer Reviews

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93 Reviews

(5 of 5)
Review Breakdown
  • Loan Officer Review
    from Sparta, NC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Community Service Professional

    Very friendly and knowledgeable loan officer. Really knows her stuff when it comes to FHA mortgage guidelines. Highly recommended!

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  • Lender Review
    from Sparta, NC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Community Service Professional

    Kathy Ray and her team we excellent and very knowledgeable. Very courteous and reliable service. Would highly recommend this team.

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    Joel, thank you for your wonderful feedback. We were happy to help you through the mortgage process and greatly appreciate your business!
  • Loan Officer Review
    from Plano, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Loan review

    Christopher Beggsvwasvrhe manager of my loan officer Shelly Lannan who I had amazing experience with. I will definitely recommend First Internet Bank to any person asking for my advice on a mortagage or refinance loan

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  • Lender Review
    from Plano, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Refinance Loan with First Internet Bank

    Great experience and Shelly was amazing explaining all the steps and details and very professional addressing all my questions and concerns in a timely profecient manner

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    Akram, we’re delighted to hear you had an amazing mortgage experience. Thank you for choosing First Internet Bank!
  • Lender Review
    from Indianapolis, IN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Amazing Experience

    As a first-time home buyer I had a lot of trepidation about the process but working with Loan Officer Ashley Voynovich made everything so simple! She answered each of my many questions very quickly and made sure I was understanding of everything we did. Being able to upload all the documentation online saved me a lot of time in my busy schedule, I was amazed we were able to close so quickly. I would definitely recommend Ashley to anyone who was looking to purchase a new home... Read More

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    Christina, congratulations on purchasing your first home! We know it’s a busy time for you – that’s why we made sure everything moved efficiently and the process was easy to understand. Thank you for your kind words and recommendation.
  • Lender Review
    from Mesquite, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    First time home owners

    My first experience with first internet bank was awesome. From the beginning to the end Greg was awesome and very responsive quickly to any and every question. He made sure we closed on time even though it was less than 30 days. He even made sure we had a lower closing cost. Trust and believe I would recommend this bank any day. Remember to ask for Greg Norwood, he is the best. The whole team is awesome... Read More

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    Lakreisha, thank you for your glowing recommendation! We are so happy we could help you get a great rate and a quick closing. Welcome to the First Internet Bank family!
  • Lender Review
    from Port Washington, NY
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward

    Rate quotes

    First Internet Bank provides fake low rate quotes to get you in the door and on the phone with a loan officer with no intention of honoring what they quoted online.

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    Robert, we always strive to provide a consistently positive experience. We also make every effort to honor rate quotes. In this case, there was a technical glitch that provided you with an incorrect rate. This was our error, and we apologize for the oversight. Rest assured, your concern has been shared with management and this will be addressed.
  • Loan Officer Review
    from Creston, IA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this loan officer

    First time homebuyer!

    With all of the horror stories that one hears about buying a home, especially for the first time, I wanted to share a review of how great my experience with my Mortgage Officer Ashley Voynovich (NMLS 1515362) at First Internet Bank has been. I had initially sought a pre-approval letter with three lenders. First Internet Bank, Veterans United, and Movement Mortgage. Ashley with FIB responded first and timely communication was a theme of my experience with FIB... whereas Movement Mortgage didn’t even respond until I was fully approved by FIB and Veterans United never responded at all. Ashley was awesome to work with! Between her and my Processor Katie Buckley (NMLS 1515362), they have skillfully walked me through the process to a prompt loan approval and closing date. They both were extremely kind and efficient while gathering the information needed to process my application. Again it was amazing how fast they responded to me in our correspondence. I am extremely happy with Ashley, Katie, and First Internet Bank and I would highly recommend Ashley if you are in the market for a mortgage... Read More

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  • Lender Review
    from Creston, IA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender

    First time homebuyer!

    With all of the horror stories that one hears about buying a home, especially for the first time, I wanted to share a review of how great my experience with my Mortgage Officer Ashley Voynovich (NMLS 1515362) at First Internet Bank has been. I had initially sought a pre-approval letter with three lenders. First Internet Bank, Veterans United, and Movement Mortgage. Ashley with FIB responded first and timely communication was a theme of my experience with FIB... whereas Movement Mortgage didn’t even respond until I was fully approved by FIB and Veterans United never responded at all. Ashley was awesome to work with! Between her and my Processor Katie Buckley (NMLS 1515362), they have skillfully walked me through the process to a prompt loan approval and closing date. They both were extremely kind and efficient while gathering the information needed to process my application. Again it was amazing how fast they responded to me in our correspondence. I am extremely happy with Ashley, Katie, and First Internet Bank and I would highly recommend Ashley if you are in the market for a mortgage... Read More

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    Brandon, congrats on purchasing your first home! How exciting! We’re also thrilled to hear how happy you are with our team. We greatly appreciate your kind and thorough review. Thank you for choosing First Internet Bank and for your recommendation.
  • Lender Review
    from Chester, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    An Outstanding Experience - Bar None

    The title says it all! My experience from loan application to closing was outstanding. Jacklyn was superb -- her actions were pro-active and solution driven, the epitome of customer service. Jacklyn's team (Glenda, Karina) were great too, timely and efficient with all the communications. Not to mention the flexibility on many fronts including the closing date. I would absolutely (and will) refer Internet Bank any day! Thank you again Jacklyn you went above and beyond and because of that we are now proud and happy homeowners... Read More

    Was this review helpful?

    Daniel – proactive, solution-driven, epitome of customer service. Those are some strong words that we love to hear! Thank you so much for your wonderful feedback and future referrals. Congratulations on your new home, and welcome to the First Internet Bank Family.
At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your family and home is unique and special, so we treat each and every application individually.
1. Your home loan experience – better, faster, easier – Our team has helped thousands of people like you afford the home of their dreams. You can rely on our deep knowledge and experience because our loan officers are seasoned professionals. They’re not sales people; they are “skilled mortgage advisors.” We take the time to explain each step to you – forms, paper work, the home appraisal and the final closing. First IB is there for you and will guide, support and advise you every step of the way.
2. Great rates and low fees – We know that once you find that perfect home in that perfect neighborhood, you’ll need a mortgage partner to help you design the perfect payment plan. First IB consistently delivers competitive mortgage rates to home owners across the nation. And unlike some lenders, we won’t just show you “some” of the fees, we show you everything. Put us to the test!