First Internet Bank Ratings & Reviews

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NMLS ID: 424182

First Internet Bank

(5 of 5) 57 Reviews

96% of our customers would recommend this lender.

About First Internet Bank

At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your...

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Loan Officers

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Michele Archer Fishers, IN
James Loofs Fishers, IN
Gregory Potter Tempe, AZ
Scott Forster Fishers, IN
Jessica Callahan Fishers, IN
Debra Poterack Fishers, IN
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Customer Reviews

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57 Reviews

(5 of 5)
Review Breakdown
  • Loan Officer Review
    from Pawtucket, RI
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Deborah is great!

    I will continue to sing Deborah’s praises. She helped me navigate through the purchase of a home without a real estate agent. She is friendly, responsive and informed. If you have the chance to work with her, do. You’re home purchase experience will be the better for it.

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  • Lender Review
    from Pawtucket, RI
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Love FIB!

    Deborah Catania at First Internet Bank was a dream to work with. She guided me from my intitial phone call all the way through until closing. She was responsive, informed and friendly. For my family, purchasing our home was a really big deal. Deborah understood that, and went the extra mile in order to make sure everything went smoothly. Yes, I would use Deborah again. Yes, I would recommend her to friends and family. Yes, you should call First Internet and ask for her.... Read More

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  • Lender Review
    from Huntington Station, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    First-time home buyer

    Everyone told me that getting a mortgage is the worst part about buying a house, but with First Internet Bank it was the easiest! Brian, Katie and the entire First Interest Bank team were helpful and very responsive throughout the entire process. Not to mention that they offered a much lower interest rate than all the other banks and mortgage companies I spoke with. They were prepared to close on the mortgage in under 3 weeks! I would definitely recommend them to everyone I know.... Read More

    Was this review helpful?

    Ada, congrats on your first home! We’re honored that you chose us for such an important purchase. Great rates and even better service is what we strive for. Thanks for taking the time to leave such great feedback and any future recommendations you send our way.
  • Lender Review
    from Knoxville, TN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great Experience with First Internet Bank

    The team was very helpful and offered competitive rates and fees. Would highly recommend to anyone looking for a mortgage and not wanting to get locked into higher rates with brick and mortar banks. Very simple process and no drama or grief. Kent and team were great!

    Was this review helpful?

    Thank you for your rave review, Matt. We were happy to help! We’re glad you were not only impressed with our great rates, but pleased with the customer service you received. Thanks for choosing First Internet Bank.
  • Loan Officer Review
    from Crown Point, IN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Brian is a fantastic loan officer!

    Brian was super helpful during the entire process and made it flow very smoothly! He was very kind during all the times i talked to him and would explain everuthing very in depth to me so that i understood. He also got me the best possible rate and loan type for my situation, and i couldnt be more thankful!

    Was this review helpful?

    Ryan, being called kind is one of the highest compliments we can receive. We completely understand that a home loan is a major decision so we want you to be fully informed and not just rush you through the process. We’re truly glad you chose First Internet Bank.
  • Lender Review
    from Crown Point, IN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender

    First Internet Bank is the best!!

    They were very quick to get everything i needed done, and were exceptionally helpful throughout all steps of the process to explain all the things I did not understand fully. Brian Lubert was especially helpful to me and assured me he would find the best rates and loan for my situation to ensure my success, and he sure did!!

    Was this review helpful?

    Wow! Ryan getting called “the best” made our virtual day! We know mortgages can be overwhelming so we are committed to helping you through the entire process with any of your questions. Thank you for your business and your awesome review!
  • Lender Review
    from Crown Point, IN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Refinance

    very experienced and dedicated to get the job done.

    Was this review helpful?

    Abe, thanks for noticing our dedication and for the five-star review. We appreciate your business!
  • Lender Review
    from Freeport, NY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Director of Operations

    I have had 7 or so mortgages, refies and Home Equity Loans, easiest and best experience. My only issue was you are charging me an additional .25% for a second home while its my second home, its my mom's primary and was told since she is not on the loan I cant get the reduction even though she is on the mortgage and deed. That doesn't feel right.

    Was this review helpful?

    Peter, we’re virtually blushing to hear that this was your easiest and best experience with a home loan! Thank you for your kind words and five-star review. We understand your disappointment regarding the extra charge, but this policy applies when it’s the primary borrower’s secondary residence rather than the occupant. Rest assured, your feedback was shared with our mortgage management team so we can do a better job explaining that going forward. Thank you for choosing First Internet Bank.
  • Lender Review
    from Edmond, OK
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward

    First Internet Bank Poor Service

    Total lack of communication. Asks for documents that don't even exist. I would not recommend this bank to anyone. We were approved for another loan and will close in three weeks. First Internet Bank is still asking for documents.

    Was this review helpful?

    Donald, our apologies for not meeting your expectations with communication and documentation requests. We’ve shared your concerns with the management team, and your feedback will be used as a training opportunity for those involved.
  • Loan Officer Review
    from San Jose, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great Service

    Chris Lawson provided a rate and fees/closing costs that were better than any other institution I contacted. What was also important to me was that he was quick, thorough and personable. And if I had questions/concerns at any stage of the process, he was very easy to get a hold of. I didn't get that type of service from other lenders I contacted so I would definitely work with Chris again... Read More

    Was this review helpful?

At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your family and home is unique and special, so we treat each and every application individually.
1. Your home loan experience – better, faster, easier – Our team has helped thousands of people like you afford the home of their dreams. You can rely on our deep knowledge and experience because our loan officers are seasoned professionals. They’re not sales people; they are “skilled mortgage advisors.” We take the time to explain each step to you – forms, paper work, the home appraisal and the final closing. First IB is there for you and will guide, support and advise you every step of the way.
2. Great rates and low fees – We know that once you find that perfect home in that perfect neighborhood, you’ll need a mortgage partner to help you design the perfect payment plan. First IB consistently delivers competitive mortgage rates to home owners across the nation. And unlike some lenders, we won’t just show you “some” of the fees, we show you everything. Put us to the test!