First Internet Bank Ratings & Reviews

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NMLS ID: 424182

First Internet Bank

(4.8 of 5) 44 Reviews

95% of our customers would recommend this lender.

About First Internet Bank

At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your...

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Loan Officers

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Michele Archer Fishers, IN
James Loofs Fishers, IN
Jessica Callahan Fishers, IN
Gregory Potter Tempe, AZ
Debra Poterack Fishers, IN
Scott Forster Fishers, IN
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Customer Reviews

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44 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Edmond, OK
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward

    First Internet Bank Poor Service

    Total lack of communication. Asks for documents that don't even exist. I would not recommend this bank to anyone. We were approved for another loan and will close in three weeks. First Internet Bank is still asking for documents.

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  • Lender Review
    from San Jose, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great service and rates

    After researching a few banks that offers ARM mortgages, Chris Lawson from FIB gave us a rate and fees/closing costs that no other institution could closely match. Besides the financial piece, Chris was very helpful and responsive to all my questions and concerns throughout the process. He also got things done quickly and was thorough which I and the builder appreciated. I would definitely work with Chris and FIB again... Read More

    Was this review helpful?

    Gina, we’re glad your research paid off! It’s one of our top priorities to answer any questions you may have and make the entire process easier for you. Thanks you for choosing us. We’d be happy to serve you again!
  • Loan Officer Review
    from San Jose, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great Service

    Chris Lawson provided a rate and fees/closing costs that were better than any other institution I contacted. What was also important to me was that he was quick, thorough and personable. And if I had questions/concerns at any stage of the process, he was very easy to get a hold of. I didn't get that type of service from other lenders I contacted so I would definitely work with Chris again... Read More

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  • Lender Review
    from Pompano Beach, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great Customer Service and Assistance

    Joey Newton was extremely helpful. Answered all of our questions (which there were multiple, and many of them repeat questions), and made the process of purchasing our first home seem extremely easy. Would highly recommend, and will surely count on his expertise for future purchases.

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    Diego, we know that purchasing a home – especially your first home (Congratulations!) – can be stressful and lead to lots of questions. That’s why we’re always happy to help. Thank you for choosing First IB, and we look forward to the opportunity to serve you in the future!
  • Lender Review
    from Fort Lauderdale, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great Close

    Exceptional service and attention to detail. Joey and his team really do make the process very easy for you to understand and break down every possible loan choice for you.

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    ‘Exceptional service and attention to detail’ are at the top of our list, when it comes to serving our customers. We truly appreciate the opportunity to assist you with the purchase of your new home. Congratulations and thanks for choosing First IB!
  • Lender Review
    from Cheshire, CT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Refinance

    Everyone was very helpful, knowledgeable and extremely nice.

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    Awww, we think you’re extremely nice too! Thanks for choosing First IB!
  • Loan Officer Review
    from Cheshire, CT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Review

    Great to work with! Always responded to emails promptly.

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  • Lender Review
    from Newark, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Better Service at First Internet

    I had my choice of 3 lenders and chose First Internet. The reason was simple: transparency. My First Internet Bank rep Kelsey explained the process and all the fees and discounts. The other lenders glossed over the details. She was there every step of the way and made things simple and quick. My loan closed in just a few weeks.

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    Thank you for choosing First Internet Bank! We do everything we can to keep you informed and at ease throughout the entire process, and we’re grateful for the opportunity to serve you.
  • Lender Review
    from Clinton, SC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Mortgage Loan experience

    The process went smoothly with personal interaction from First IB personnel at each step - application, document collection, review, and final approval. The online document collection was very efficient, and the loan processor and staff were most attentive to make sure that nothing fell through. There were several options regarding costs, and the credits we received almost covered almost all of our closing costs. This was our second mortgage loan processed through First Internet, and we will use them again should we need another mortgage... Read More

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    Welcome back – we truly appreciate your loyalty to First IB! It’s always our goal to make the process as smooth as possible at every step along the way – and we love making customers happy (again). Congratulations on your new home!
  • Lender Review
    from Furlong, PA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Excellent service with professionalism.

    Max Kotterman works at First Interneet Bank and has helped me tremendously for my refinancing my home loan. I have saved $18K from his help. I highly recommend him as he made it possible via online and all the paperwork went thru smoothly.

    Was this review helpful?

    Thanks for the fantastic review and recommendation! At First IB, our priority is making the process as easy as possible, and to ‘wow’ you with our service. We appreciate your business!
At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your family and home is unique and special, so we treat each and every application individually.
1. Your home loan experience – better, faster, easier – Our team has helped thousands of people like you afford the home of their dreams. You can rely on our deep knowledge and experience because our loan officers are seasoned professionals. They’re not sales people; they are “skilled mortgage advisors.” We take the time to explain each step to you – forms, paper work, the home appraisal and the final closing. First IB is there for you and will guide, support and advise you every step of the way.
2. Great rates and low fees – We know that once you find that perfect home in that perfect neighborhood, you’ll need a mortgage partner to help you design the perfect payment plan. First IB consistently delivers competitive mortgage rates to home owners across the nation. And unlike some lenders, we won’t just show you “some” of the fees, we show you everything. Put us to the test!