First Internet Bank Ratings & Reviews

Write Review
NMLS ID: 424182

First Internet Bank

(4.8 of 5) 34 Reviews

97% of our customers would recommend this lender.

About First Internet Bank

At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your...

Read more

Loan Officers

View All
Michele Archer Fishers, IN
Debra Poterack Fishers, IN
Gregory Potter Tempe, AZ
Scott Forster Fishers, IN
Jessica Callahan Fishers, IN
James Loofs Fishers, IN
View all

Customer Reviews

Write Review

34 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Dallas, TX
    (1 of 5)
    Reviewed:

    Poor service

    (0) (0)
    Bombarded with phone calls from them. I did respond to an email from them asking for specifics on the rate and other fees. Received a response of "just look at my rate scenario page" which seems very impersonal and obviously isn't specific for me and doesn't give me specifics of what I want. "If you like a scenario then feel free to fill out applications." Very impersonal again. They are online only with no B&M. So if I contact them, I would hope to get more service than what they provided. If that's how they handle business, would recommend someone else... Read More

    Was this review helpful?

    Thanks for your honest feedback, Aaron. As an online-only bank, we go out of our way to provide personalized, attentive and prompt service, but it sounds like we failed to meet your expectations in this situation. We apologize. One of our mortgage managers will be reaching out to you directly to address your concerns, and we will also use this as an opportunity to improve our service going forward. Can we have another chance to make it right?
  • Loan Officer Review
    from Tallahassee, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Personalized service

    (0) (0)
    Greg made it easy for me to choose First Internet Bank over my local lender with his responsiveness and flexibility. He kept us informed right up until closing and even checked in with us afterwards.

    Was this review helpful?

  • Lender Review
    from Tallahassee, FL
    (5 of 5)
    Recommended!
    Reviewed:

    More personal than your neighborhood lender

    (0) (0)
    Our entire process was seamless as described. Not only did we get a great rate, we also received personalized service. I was skeptical about using an online service but my fears were eliminated on the first phone call.

    Was this review helpful?

  • Loan Officer Review
    from Rogers, AR
    (5 of 5)
    Recommended!
    Reviewed:

    Nikko the Great

    (0) (0)
    Nikko was awesome to deal with, timely and honest. I never felt like I was being pushed into something that I didn't understand, he always explained the details. I recommended Nikko to all my co-workers to refinance their properties.

    Was this review helpful?

  • Lender Review
    from Rogers, AR
    (5 of 5)
    Recommended!
    Reviewed:

    Nikko - Excellent Lending Mgr

    (0) (0)
    Nikko was awesome to deal with. He was not pushy, and was up front with all the details. Nikko explained what every cost was and how everything worked. I had another lending company quote me a better interest rate and I did not go with the other company because they were pushy and I did not feel like I would be able to trust them. Nikko was honest and upfront with every detail.... Read More

    Was this review helpful?

  • Loan Officer Review
    from Jackson, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Home Loan

    (0) (0)
    She was great. Took care of everything and took care of any questions I had quickly.

    Was this review helpful?

  • Lender Review
    from Jackson, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Home Loan

    (0) (0)
    It was fairly easy. Any questions I had were answered quickly and everything went smoothly.

    Was this review helpful?

  • Loan Officer Review
    from Pineville, LA
    (5 of 5)
    Recommended!
    Reviewed:

    Debbie Poterack

    (0) (0)
    Debbie was very professional and diligent with our refi process. She made the process very easy and painless. Thanks again Debbie!

    Was this review helpful?

  • Lender Review
    from Pineville, LA
    (5 of 5)
    Recommended!
    Reviewed:

    Debbie Poterack

    (0) (0)
    Debbie was very professional and diligent. She made the process very simple and painless. We are very pleased with how things worked out. Thanks again Debbie!

    Was this review helpful?

  • Lender Review
    from Plainfield, IL
    (5 of 5)
    Recommended!
    Reviewed:

    FIB is the way to go

    (0) (0)
    This is as easy as it gets. My guy Joey explained everything. If you want to sit down face to face with people in order to feel good then go to your bank. If you're a very busy professional like me and you just want to refi the easiest way you can with someone you trust, this is the way to go. I had no surprises. Things were explained well. They sent a notary to my house (or wherever I chose) to do a dry closing. (Banks not open at that hour so they turn it all in later even though you sign on that date). The only time I didn't get an immediate cal back or email reply was during a severe flood in South Carolina where my rep lived. He had no power for 3 days. If this were later in the process there would've have been several points of contact and you can always call the main bank. This was no problem. The point is don't assume people aren't responsive. This was the easiest refi ever. I even had to explain some past credit issues to an underwriter via email and even that was easy. They have secure ways of transferring info as well, not just common public email servers. I'd use them again in a heartbeat and by the way I got a great rate as well... Read More

    Was this review helpful?

At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your family and home is unique and special, so we treat each and every application individually.
1. Your home loan experience – better, faster, easier – Our team has helped thousands of people like you afford the home of their dreams. You can rely on our deep knowledge and experience because our loan officers are seasoned professionals. They’re not sales people; they are “skilled mortgage advisors.” We take the time to explain each step to you – forms, paper work, the home appraisal and the final closing. First IB is there for you and will guide, support and advise you every step of the way.
2. Great rates and low fees – We know that once you find that perfect home in that perfect neighborhood, you’ll need a mortgage partner to help you design the perfect payment plan. First IB consistently delivers competitive mortgage rates to home owners across the nation. And unlike some lenders, we won’t just show you “some” of the fees, we show you everything. Put us to the test!