First Internet Bank Ratings & Reviews

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NMLS ID: 424182

First Internet Bank

(5 of 5) 31 Reviews

100% of our customers would recommend this lender.

About First Internet Bank

At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your...

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Loan Officers

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Michele Archer Fishers, IN
Debra Poterack Fishers, IN
Jessica Callahan Fishers, IN
Scott Forster Fishers, IN
James Loofs Fishers, IN
Kelsey Pennington Fishers, IN
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Customer Reviews

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31 Reviews

(5 of 5)
Review Breakdown
  • (31)
  • (0)
  • (0)
  • (0)
  • (0)
  • Loan Officer Review
    from Rogers, AR
    (5 of 5)
    Recommended!
    Reviewed:

    Nikko the Great

    (0) (0)
    Nikko was awesome to deal with, timely and honest. I never felt like I was being pushed into something that I didn't understand, he always explained the details. I recommended Nikko to all my co-workers to refinance their properties.

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  • Lender Review
    from Rogers, AR
    (5 of 5)
    Recommended!
    Reviewed:

    Nikko - Excellent Lending Mgr

    (0) (0)
    Nikko was awesome to deal with. He was not pushy, and was up front with all the details. Nikko explained what every cost was and how everything worked. I had another lending company quote me a better interest rate and I did not go with the other company because they were pushy and I did not feel like I would be able to trust them. Nikko was honest and upfront with every detail.... Read More

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  • Loan Officer Review
    from Jackson, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Home Loan

    (0) (0)
    She was great. Took care of everything and took care of any questions I had quickly.

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  • Lender Review
    from Jackson, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Home Loan

    (0) (0)
    It was fairly easy. Any questions I had were answered quickly and everything went smoothly.

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  • Loan Officer Review
    from Pineville, LA
    (5 of 5)
    Recommended!
    Reviewed:

    Debbie Poterack

    (0) (0)
    Debbie was very professional and diligent with our refi process. She made the process very easy and painless. Thanks again Debbie!

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  • Lender Review
    from Pineville, LA
    (5 of 5)
    Recommended!
    Reviewed:

    Debbie Poterack

    (0) (0)
    Debbie was very professional and diligent. She made the process very simple and painless. We are very pleased with how things worked out. Thanks again Debbie!

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  • Lender Review
    from Plainfield, IL
    (5 of 5)
    Recommended!
    Reviewed:

    FIB is the way to go

    (0) (0)
    This is as easy as it gets. My guy Joey explained everything. If you want to sit down face to face with people in order to feel good then go to your bank. If you're a very busy professional like me and you just want to refi the easiest way you can with someone you trust, this is the way to go. I had no surprises. Things were explained well. They sent a notary to my house (or wherever I chose) to do a dry closing. (Banks not open at that hour so they turn it all in later even though you sign on that date). The only time I didn't get an immediate cal back or email reply was during a severe flood in South Carolina where my rep lived. He had no power for 3 days. If this were later in the process there would've have been several points of contact and you can always call the main bank. This was no problem. The point is don't assume people aren't responsive. This was the easiest refi ever. I even had to explain some past credit issues to an underwriter via email and even that was easy. They have secure ways of transferring info as well, not just common public email servers. I'd use them again in a heartbeat and by the way I got a great rate as well... Read More

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  • Loan Officer Review
    from Grover Beach, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great Communication

    (0) (0)
    James was incredibly prompt with his replies, both emails and calls. My loan moved so quickly because he kept everything moving right along! He kept me updated every step of the way and even researched a second appraisal company when the first one was more than I planned to spend.

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  • Lender Review
    from Grover Beach, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great Experience---Totally Recommend

    (0) (0)
    I had a tricky refinance loan, due to a nasty divorce. After getting brushed off at several local banks, First Internet Bank worked with me from the very start to help me get all my paperwork correct, and answered all my silly questions. All the information they gave me was accurate and timely and I was so thankful to find them. Very smooth process. It went so well, that I am just now starting a second refinance loan with them for a rental property that I have. I've had a great experience and would definitely recommend them... Read More

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  • Loan Officer Review
    from Orlando, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Professional & Prompt

    (0) (0)
    Very professional and informative. Kept me up to date, and was prompt to reply to any questions. I was shopping companies and the promptness of Scott and his team, along with a great rate, ultimately led my decision to work with them.

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At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your family and home is unique and special, so we treat each and every application individually.
1. Your home loan experience – better, faster, easier – Our team has helped thousands of people like you afford the home of their dreams. You can rely on our deep knowledge and experience because our loan officers are seasoned professionals. They’re not sales people; they are “skilled mortgage advisors.” We take the time to explain each step to you – forms, paper work, the home appraisal and the final closing. First IB is there for you and will guide, support and advise you every step of the way.
2. Great rates and low fees – We know that once you find that perfect home in that perfect neighborhood, you’ll need a mortgage partner to help you design the perfect payment plan. First IB consistently delivers competitive mortgage rates to home owners across the nation. And unlike some lenders, we won’t just show you “some” of the fees, we show you everything. Put us to the test!