First Internet Bank Ratings & Reviews

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NMLS ID: 424182

First Internet Bank

(4.9 of 5) 41 Reviews

98% of our customers would recommend this lender.

About First Internet Bank

At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your...

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Loan Officers

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Michele Archer Fishers, IN
James Loofs Fishers, IN
Scott Forster Fishers, IN
Jessica Callahan Fishers, IN
Debra Poterack Fishers, IN
Gregory Potter Tempe, AZ
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Customer Reviews

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41 Reviews

(4.9 of 5)
Review Breakdown
  • Lender Review
    from Pompano Beach, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great Customer Service and Assistance

    (0) (0)
    Joey Newton was extremely helpful. Answered all of our questions (which there were multiple, and many of them repeat questions), and made the process of purchasing our first home seem extremely easy. Would highly recommend, and will surely count on his expertise for future purchases.

    Was this review helpful?

    Diego, we know that purchasing a home – especially your first home (Congratulations!) – can be stressful and lead to lots of questions. That’s why we’re always happy to help. Thank you for choosing First IB, and we look forward to the opportunity to serve you in the future!
  • Lender Review
    from Fort Lauderdale, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great Close

    (0) (0)
    Exceptional service and attention to detail. Joey and his team really do make the process very easy for you to understand and break down every possible loan choice for you.

    Was this review helpful?

    ‘Exceptional service and attention to detail’ are at the top of our list, when it comes to serving our customers. We truly appreciate the opportunity to assist you with the purchase of your new home. Congratulations and thanks for choosing First IB!
  • Lender Review
    from Cheshire, CT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Refinance

    (0) (0)
    Everyone was very helpful, knowledgeable and extremely nice.

    Was this review helpful?

    Awww, we think you’re extremely nice too! Thanks for choosing First IB!
  • Loan Officer Review
    from Cheshire, CT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Review

    (0) (0)
    Great to work with! Always responded to emails promptly.

    Was this review helpful?

  • Lender Review
    from Newark, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Better Service at First Internet

    (0) (0)
    I had my choice of 3 lenders and chose First Internet. The reason was simple: transparency. My First Internet Bank rep Kelsey explained the process and all the fees and discounts. The other lenders glossed over the details. She was there every step of the way and made things simple and quick. My loan closed in just a few weeks.

    Was this review helpful?

    Thank you for choosing First Internet Bank! We do everything we can to keep you informed and at ease throughout the entire process, and we’re grateful for the opportunity to serve you.
  • Lender Review
    from Clinton, SC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Mortgage Loan experience

    (0) (0)
    The process went smoothly with personal interaction from First IB personnel at each step - application, document collection, review, and final approval. The online document collection was very efficient, and the loan processor and staff were most attentive to make sure that nothing fell through. There were several options regarding costs, and the credits we received almost covered almost all of our closing costs. This was our second mortgage loan processed through First Internet, and we will use them again should we need another mortgage... Read More

    Was this review helpful?

    Welcome back – we truly appreciate your loyalty to First IB! It’s always our goal to make the process as smooth as possible at every step along the way – and we love making customers happy (again). Congratulations on your new home!
  • Lender Review
    from Furlong, PA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Excellent service with professionalism.

    (0) (0)
    Max Kotterman works at First Interneet Bank and has helped me tremendously for my refinancing my home loan. I have saved $18K from his help. I highly recommend him as he made it possible via online and all the paperwork went thru smoothly.

    Was this review helpful?

    Thanks for the fantastic review and recommendation! At First IB, our priority is making the process as easy as possible, and to ‘wow’ you with our service. We appreciate your business!
  • Lender Review
    from Dallas, TX
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward

    Poor service

    (0) (0)
    Bombarded with phone calls from them. I did respond to an email from them asking for specifics on the rate and other fees. Received a response of "just look at my rate scenario page" which seems very impersonal and obviously isn't specific for me and doesn't give me specifics of what I want. "If you like a scenario then feel free to fill out applications." Very impersonal again. They are online only with no B&M. So if I contact them, I would hope to get more service than what they provided. If that's how they handle business, would recommend someone else... Read More

    Was this review helpful?

    Thanks for your honest feedback, Aaron. As an online-only bank, we go out of our way to provide personalized, attentive and prompt service, but it sounds like we failed to meet your expectations in this situation. We apologize. One of our mortgage managers will be reaching out to you directly to address your concerns, and we will also use this as an opportunity to improve our service going forward. Can we have another chance to make it right?
  • Loan Officer Review
    from Tallahassee, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Personalized service

    (0) (0)
    Greg made it easy for me to choose First Internet Bank over my local lender with his responsiveness and flexibility. He kept us informed right up until closing and even checked in with us afterwards.

    Was this review helpful?

  • Lender Review
    from Tallahassee, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    More personal than your neighborhood lender

    (0) (0)
    Our entire process was seamless as described. Not only did we get a great rate, we also received personalized service. I was skeptical about using an online service but my fears were eliminated on the first phone call.

    Was this review helpful?

At First Internet Bank, we focus on helping our customers achieve their dreams of homeownership. We know that it is more than a house to you; it is where you raise your families, make lasting memories and build financial security. And we know that your family and home is unique and special, so we treat each and every application individually.
1. Your home loan experience – better, faster, easier – Our team has helped thousands of people like you afford the home of their dreams. You can rely on our deep knowledge and experience because our loan officers are seasoned professionals. They’re not sales people; they are “skilled mortgage advisors.” We take the time to explain each step to you – forms, paper work, the home appraisal and the final closing. First IB is there for you and will guide, support and advise you every step of the way.
2. Great rates and low fees – We know that once you find that perfect home in that perfect neighborhood, you’ll need a mortgage partner to help you design the perfect payment plan. First IB consistently delivers competitive mortgage rates to home owners across the nation. And unlike some lenders, we won’t just show you “some” of the fees, we show you everything. Put us to the test!