FirstBank Ratings & Reviews

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NMLS ID: 472433

FirstBank

(4.9 of 5) 36 Reviews

100% of our customers would recommend this lender.

About FirstBank

FirstBank was founded in 1906 in the Southeast. Today, we are in the top 5 percent of all banks in the United States based upon asset size. FirstBank has a strong commitment to Reverse Mortgage Lending through one-on-one or face-to-face customer service....

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Loan Officers

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Fredrick Murchison Charlotte, NC
David Karcher Birmingham, AL
Ed OConnor West Babylon, NY
Chad Groce Charlotte, NC
Miranda Jenkins 3500 Blue Lake Drive Ste. 325, AL
Shannon Curvin Birmingham, AL
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Customer Reviews

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36 Reviews

(4.9 of 5)
Review Breakdown
  • Lender Review
    from Crossville, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Fast, Courteous, Professional

    (1) (0)
    Every transaction with this Bank and our loan was done in a prompt and courteous manner. From our first conversation till closing was an amazing experience. It is so great that you can get this kind of service on line from Banking institutions. I would use this Bank again.

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  • Loan Officer Review
    from Crossville, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Great and Honest!

    (0) (0)
    Talk about a great experience! Kim always kept us in the loop about our Reverse mortgage. The communication was amazing. I would recommend her highly. This company is great to use. If you are thinking about a Reverse mortgage lender this would be the company, and this would be the first person to talk to, she will give straight and honest answers.

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  • Lender Review
    from San Juan Pueblo, NM
    (4 of 5)
    Recommended!
    Reviewed:

    Gary at First Bank

    (0) (0)
    First Bank was very responsive to our needs as we pursued and acquired our mortgage loan. Gary at First Bank was very helpful and attentive to our need. Did I mention, patient! I would not hesitate to go with First Bank or refer them to my friends and associates. Arsenio

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  • Loan Officer Review
    from San Juan Pueblo, NM
    (5 of 5)
    Recommended!
    Reviewed:

    Miranda Jenkins - Excellent customer service!

    (0) (0)
    From the minute we started working with Miranda we felt secure in knowing that our needs would be met. Besides being very knowledgeable Miranda was empathetic to our situation and offered us several useful hints and options. Miranda was very attentive and easy to communicate with. She gave us options and was not trying to "Sell" us on anything. Unfortunately I was unable to proceed with a Reverse Mortgage, but that did not prevent Miranda from helping us secure a conventional loan, and she was with us every step of the way. My hat is off the Miranda and the "Special" brand of "Customer Service" and Integrity she brings to the table. I would not hesitate to recommend Miranda or go to Miranda for out future Mortgage needs. Arseni... Read More

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  • Lender Review
    from West Babylon, NY
    (5 of 5)
    Recommended!
    Reviewed:

    FirstBank

    (0) (0)
    I am an employee of FirstBank and enjoy working with our employees who provide excellent service to our customers!

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  • Loan Officer Review
    from West Babylon, NY
    (5 of 5)
    Recommended!
    Reviewed:

    David Karcher

    (0) (0)
    I work with David every day and he is extremely responsive to any and all needs of customers and co-workers

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  • Lender Review
    from Albertville, AL
    (5 of 5)
    Recommended!
    Reviewed:

    Grrrrreat!

    (1) (0)
    Great place wouldn't go anywhere else....great friendly people there

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  • Loan Officer Review
    from Albertville, AL
    (5 of 5)
    Recommended!
    Reviewed:

    Cant get better then her

    (1) (0)
    She is so great, help with my dads loan got it done so fast.....then she turn around and help me fine a great place to rent....won't ask for anyone else in the state of Bama but her....thanks again Miranda

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  • Loan Officer Review
    from Smithtown, NY
    (5 of 5)
    Recommended!
    Reviewed:

    Mr. O'connor

    (1) (0)
    Ed is a very helpful and caring man. He was kind and explained everything to me. I don't understand all the reverse mortgage terms. I would highly recommend him to anyone looking for any kind of loan help. He truly guided me through a lot of difficult things I needed to know. Thank you, Debra

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  • Lender Review
    from Mobile, AL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 28, 2016
    Loan Closed On:
    February 9, 2017

    Outstanding one on one customer service!

    (1) (0)
    After contacting Lending Tree about a reverse mortgage, three names where given to me of recommended lenders. Only one, Jon Bence called and left a message for me to contact him. Jon went the extra mile in explaining everything that I needed to know about reverse mortgages so that I could decide if this was the path I wanted to take. He was available to answer all my questions, provided me with the phone numbers of mortgage counselors so I could get my certificate over the phone without leaving the house. A notary came to the house to do the closing which was great. I would definitely recommend Jon Bence with First Bank to anyone thinking about getting a reverse mortgage... Read More

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FirstBank was founded in 1906 in the Southeast. Today, we are in the top 5 percent of all banks in the United States based upon asset size. FirstBank has a strong commitment to Reverse Mortgage Lending through one-on-one or face-to-face customer service. We are here to answer all of your questions. If you decide that a Reverse Mortgage is the right option for your needs we are happy to handle it. No broker, no middle man, no pressure, just a hassle free process at the lowest cost.