Freedom Mortgage Corporation Ratings & Reviews

Write Review
NMLS ID: 2767

Freedom Mortgage Corporation

(2 of 5) 42 Reviews

50% of our customers would recommend this lender.

About Freedom Mortgage Corporation

Freedom Mortgage is a Top 10 residential lender with 25 years' experience offering purchase and refinance home loans, licensed in all 50 states.

Loan Officers

View All
Brandy Evans Salt Lake City, UT
Andrew Oertel Fishers, IN
Darren Critchfield Phoenix, AZ
Defrondrick Neal Fishers, IN
Nicoleta Tripon Rockwall, TX
Timothy Gates Fishers, IN
View all

Customer Reviews

Write Review

42 Reviews

(2 of 5)
  • Lender Review
    from Killeen, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Fast, Professional, Caring!

    (0) (2)
    This is not the first mortgage I've had on my home, in fact, it is the 4th (all were refinances and IRRL's for those who understand VA loans). Freedom called me to offer a refinance at a lower rate and covered the closing costs themselves. No out of pocket or future cost to me. Freedom was fast, responsive, professional, and attended to the one single small issue I had. For some reason, my taxes weren't calculated correctly (I believe this was the fault of my county) as I do not pay property tax in Texas as a 100% disabled veteran. Freedom fixed the issue within a couple days and had the closer scheduled to come to my home. I can't speak for other types of loans, but when it comes to VA loans, Freedom KNOWS their business and they care about the veteran and their family. I'd recommend them for VA loans, hands down. Their review stars should be higher than they are. A few disgruntled who don't understand the process has pulled down the rating. NO, I do not work for them. I am just a disabled vet who was taken GOOD care of by Freedom and I'm happy to share this information with others... Read More

    Was this review helpful?

  • Lender Review
    from Phoenix, AZ
    (5 of 5)
    Recommended!
    Reviewed:

    Best Mortgage Experience!

    (0) (1)
    Quick turnaround time; extremely well organized; responsive to questions; remarkable web site that answered questions and kept us informed about the status of the loan; best mortgage experience!

    Was this review helpful?

  • Lender Review
    from Portland, OR
    (1 of 5)
    Reviewed:

    Nothing but trouble

    (5) (0)
    My dealings with Freedom Mortgage have been nothing but frustrating - in attempting to refinance an existing mortgage _through Freedom Mortgage_ I've experienced nothing but delays, poor communication and outright incompetence. The absolute most frustrating experience I've had in a very long time for no apparent reason.

    Was this review helpful?

  • Lender Review
    from Seattle, WA
    (1 of 5)
    Reviewed:

    Beware of "Lender Paid Refinance"

    (1) (1)
    Beware of "Lender Paid Refinance" Literally the worst company I have worked with. They contacted me for a "lender paid refinance" and qualified for 4% interest, February 20th. Today is May 26th and they notified me they can no longer go through with this refinance. I had to contact them every week, just to be told "we should have asked for X document last week"... for 3 months!!! So for 3 months I've been giving random documents: pay stubs, W2's, VOE, written letters from managers, HR phone numbers, salary for the last 5 years, this is just some of the many things they asked for. The worst part was a new requirement would come up every two weeks, just to have requirements changed a week after they get submitted to underwriter. We even had an appointment with a title company to sign the documents, but there was an error on Freedom Mortgages paperwork of course. Barry Mott was the original guy who qualified me and he was OK at his job. Taylor Vautier handled the actual loan process portion, he was the worst. He had to be brand new at his job because he had no clue what he was doing and never responded to emails. Then after complaining, Tara Slocum came in as the new loan processor, she was pretty similar. I had to contact her any time I wanted to know the status, just to be told they dropped the ball last week again and needed something else. I would have just paid a local broker to have this job done right, at this point the headache wasn't even worth trying. And I'm not even mad or surprised, if anything I expected this to happen a month or two ago, based on how inefficient and terrible they have been as a whole company. If people had a choice of who their lending company was, this place would absolutely be out of business... Read More

    Was this review helpful?

  • Lender Review
    from North Las Vegas, NV
    (1 of 5)
    Reviewed:

    Bad Communication! Find a different loan company!

    (2) (0)
    Future Loaner Beware! This company will tell you what you need to hear to try to get you to take out a loan with them. We already own a home and wanted to refinance. My husband and I receive letters every month from this company offering to refinance. I finally decided to contact them to see what they can do. Take into mind, because of dreaded students loans, My husband and I don't have the best credit. In fact, it's less than desirable. However, Cathy Cole assured me over the phone that credit score is not taken into account. We were already approved. We filled out the paperwork and a month passed. We emailed her on May 3, 2016 and she said everything was going great and they were nearly finished with the loan. She said they would contact in a week. NO response. I emailed her to check the status on May 19. NO response. I emailed once more on May 22 and she emailed me the next day saying I did not meet the credit requirements. Bad communication... Read More

    Was this review helpful?

  • Lender Review
    from Machesney Park, IL
    (5 of 5)
    Recommended!
    Reviewed:

    A terrific experience

    (0) (3)
    Quick, efficient, painless. The easiest refinance my wife and I been through. P

    Was this review helpful?

  • Lender Review
    from Woodruff, SC
    (5 of 5)
    Recommended!
    Reviewed:

    Prompt & Excellent Service

    (0) (2)
    I've been with Freedom Mortgage for about a year now and they've kept me informed about refinancing when my time was available. After nearly a year, I was looking into the possibility of refinancing and taking advantage of lower interest rates out there. I received a letter in the mail from Freedom Mortgage and gave them a call to inquire more information to see if I was eligible. Much to my surprise they were able to refinance me with a lower interest rate that was indicated in the letter. The calls were prompt and well updated on the progress. The loan officers were very professional. With very little requirements from me, that were requested, I was able to close really quickly and save a great amount on my mortgage payment. Overall, I must say that I am a very satisfied customer and would proudly recommend them to any new or current home owner... Read More

    Was this review helpful?

  • Lender Review
    from Mc Donald, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Very pleased

    (0) (1)
    They all where very good they went way beyond to help me. I would recommend freedom mortgage to everyone.

    Was this review helpful?

  • Lender Review
    from Irving, TX
    (1 of 5)
    Recommended!
    Reviewed:

    Bad experience with Freedom Mortgage

    (2) (0)
    Began the refi process in September and just now finished on March 1st. I had spoke to other individuals going through the same type of refi and they were shocked at how long this took. I express this to Alex Jones (assistant vp of sales) and asked why my refi took as long as it did. His response? "Thank you for your patience.... forwarded your comments to my manager.....congrats on closing". No response to my inquiry and I never heard from his so called manager. The loan officer had assumed we'd be able to close in February. I had an escrow shortage and was advised not to make my February payment and that the under writer was reviewing the loan docs. He advised that I would use my February payment for the escrow shortage. After the due date for my payment had passed I was getting calls from their collections department. The loan office said, keep waiting I will know something by the end of the day. Still no update. The next day I emailed and was told he'd know something the next day. I was getting collection calls this entire time and even advised this to him. After all this, he said to go ahead and make your mortgage payment. I was late and was charged a late fee. I asked him to waive this fee but was told it's "company policy" and could not be waived. The day before closing I received a call that closing needed to be postponed. They had written up the docs with myself and my father as married and with my wife and mother as married. If you have another lender option, please use them and stay clear away from Freedom Mortgage... Read More

    Was this review helpful?

  • Lender Review
    from Apple Valley, CA
    (5 of 5)
    Recommended!
    Reviewed:

    BEST EVER!

    (0) (1)
    FREEDOM MORTGAGE REACHED OUT TO ME, A VETERAN, TO OFFER AN IRRL. THE PROCESS WAS SO QUICK, EASY, AND EFFICIENT THAT I ALMOST DIDN'T BELIEVE I WAS DONE WHEN IT WAS OVER! I HAVE HAD MANY MORTGAGES AND IRRLs, FREEDOM MORTAGE WAS THE BEST BY FAR! I CAN'T WAIT FOR INTEREST TO DROP AGAIN SO I CAN HAVE THEM REDUCE MY PAYMENTS EVEN MORE!!

    Was this review helpful?

Freedom Mortgage is a Top 10 residential lender with 25 years' experience offering purchase and refinance home loans, licensed in all 50 states.