Freedom Mortgage Corporation Ratings & Reviews

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NMLS ID: 2767

Freedom Mortgage Corporation

(2.8 of 5) 45 Reviews

51% of our customers would recommend this lender.

About Freedom Mortgage Corporation

Freedom Mortgage is a Top 10 residential lender with 25 years' experience offering purchase and refinance home loans, licensed in all 50 states.

Loan Officers

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Andrew Oertel Fishers, IN
Emily Hudson Riverside, CA
Darren Critchfield Phoenix, AZ
Defrondrick Neal Fishers, IN
Timothy Gates Fishers, IN
Nicoleta Tripon Rockwall, TX
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Customer Reviews

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45 Reviews

(2.8 of 5)
  • Lender Review
    from Grand Junction, CO
    (5 of 5)
    Recommended!
    Reviewed:

    Simply the best

    (0) (0)
    My wife and I have bought and sold 5 homes including our current one and through 26 years of home owner ship we have had a combined 13 original loans or refinances done. The last 3 have been with Freedom Mortgage and by far and away they have provided the best service over all previois lenders. The communications were direct, timely, and accurate. What they state they will do and the costs are always spot on with no surprises. I can not say enough good things about my experience with them. Unless something changes they have a customer for life in me... Read More

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  • Lender Review
    from Overland Park, KS
    (1 of 5)
    Reviewed:

    STAY AWAY FROM THEM

    (3) (0)
    This company is just trouble. Working with this company is so frustrating that you will end up with nothing but disappointment. They are very unprofessional and doesn't care about customers valuable time. I have provided all the documents but they kept me on hold for 6 months and made me Rome around their office for no good. The loan processors keep asking you for more documents and sometimes same documents again and again and they still need more. So I cancelled my application... Read More

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  • Lender Review
    from Grove City, PA
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent

    (0) (1)
    My refinance process was quick and easy. I worked with the same loan advisor, Caleb Andry throughout, which was helpful. Just had to send a few documents and esign a few times, get the appraisal and wait to close. I seem to remember having to jump through hoops when I refinanced before, there was none of that here. I would recommend Royal United Mortgage to my friends. ... Read More

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  • Lender Review
    from Killeen, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Fast, Professional, Caring!

    (1) (3)
    This is not the first mortgage I've had on my home, in fact, it is the 4th (all were refinances and IRRL's for those who understand VA loans). Freedom called me to offer a refinance at a lower rate and covered the closing costs themselves. No out of pocket or future cost to me. Freedom was fast, responsive, professional, and attended to the one single small issue I had. For some reason, my taxes weren't calculated correctly (I believe this was the fault of my county) as I do not pay property tax in Texas as a 100% disabled veteran. Freedom fixed the issue within a couple days and had the closer scheduled to come to my home. I can't speak for other types of loans, but when it comes to VA loans, Freedom KNOWS their business and they care about the veteran and their family. I'd recommend them for VA loans, hands down. Their review stars should be higher than they are. A few disgruntled who don't understand the process has pulled down the rating. NO, I do not work for them. I am just a disabled vet who was taken GOOD care of by Freedom and I'm happy to share this information with others... Read More

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  • Lender Review
    from Phoenix, AZ
    (5 of 5)
    Recommended!
    Reviewed:

    Best Mortgage Experience!

    (1) (2)
    Quick turnaround time; extremely well organized; responsive to questions; remarkable web site that answered questions and kept us informed about the status of the loan; best mortgage experience!

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  • Lender Review
    from Portland, OR
    (1 of 5)
    Reviewed:

    Nothing but trouble

    (10) (0)
    My dealings with Freedom Mortgage have been nothing but frustrating - in attempting to refinance an existing mortgage _through Freedom Mortgage_ I've experienced nothing but delays, poor communication and outright incompetence. The absolute most frustrating experience I've had in a very long time for no apparent reason.

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  • Lender Review
    from Seattle, WA
    (1 of 5)
    Reviewed:

    Beware of "Lender Paid Refinance"

    (3) (1)
    Beware of "Lender Paid Refinance" Literally the worst company I have worked with. They contacted me for a "lender paid refinance" and qualified for 4% interest, February 20th. Today is May 26th and they notified me they can no longer go through with this refinance. I had to contact them every week, just to be told "we should have asked for X document last week"... for 3 months!!! So for 3 months I've been giving random documents: pay stubs, W2's, VOE, written letters from managers, HR phone numbers, salary for the last 5 years, this is just some of the many things they asked for. The worst part was a new requirement would come up every two weeks, just to have requirements changed a week after they get submitted to underwriter. We even had an appointment with a title company to sign the documents, but there was an error on Freedom Mortgages paperwork of course. Barry Mott was the original guy who qualified me and he was OK at his job. Taylor Vautier handled the actual loan process portion, he was the worst. He had to be brand new at his job because he had no clue what he was doing and never responded to emails. Then after complaining, Tara Slocum came in as the new loan processor, she was pretty similar. I had to contact her any time I wanted to know the status, just to be told they dropped the ball last week again and needed something else. I would have just paid a local broker to have this job done right, at this point the headache wasn't even worth trying. And I'm not even mad or surprised, if anything I expected this to happen a month or two ago, based on how inefficient and terrible they have been as a whole company. If people had a choice of who their lending company was, this place would absolutely be out of business... Read More

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  • Lender Review
    from North Las Vegas, NV
    (1 of 5)
    Reviewed:

    Bad Communication! Find a different loan company!

    (6) (0)
    Future Loaner Beware! This company will tell you what you need to hear to try to get you to take out a loan with them. We already own a home and wanted to refinance. My husband and I receive letters every month from this company offering to refinance. I finally decided to contact them to see what they can do. Take into mind, because of dreaded students loans, My husband and I don't have the best credit. In fact, it's less than desirable. However, Cathy Cole assured me over the phone that credit score is not taken into account. We were already approved. We filled out the paperwork and a month passed. We emailed her on May 3, 2016 and she said everything was going great and they were nearly finished with the loan. She said they would contact in a week. NO response. I emailed her to check the status on May 19. NO response. I emailed once more on May 22 and she emailed me the next day saying I did not meet the credit requirements. Bad communication... Read More

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  • Lender Review
    from Machesney Park, IL
    (5 of 5)
    Recommended!
    Reviewed:

    A terrific experience

    (0) (4)
    Quick, efficient, painless. The easiest refinance my wife and I been through. P

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  • Lender Review
    from Woodruff, SC
    (5 of 5)
    Recommended!
    Reviewed:

    Prompt & Excellent Service

    (0) (3)
    I've been with Freedom Mortgage for about a year now and they've kept me informed about refinancing when my time was available. After nearly a year, I was looking into the possibility of refinancing and taking advantage of lower interest rates out there. I received a letter in the mail from Freedom Mortgage and gave them a call to inquire more information to see if I was eligible. Much to my surprise they were able to refinance me with a lower interest rate that was indicated in the letter. The calls were prompt and well updated on the progress. The loan officers were very professional. With very little requirements from me, that were requested, I was able to close really quickly and save a great amount on my mortgage payment. Overall, I must say that I am a very satisfied customer and would proudly recommend them to any new or current home owner... Read More

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Freedom Mortgage is a Top 10 residential lender with 25 years' experience offering purchase and refinance home loans, licensed in all 50 states.