Freedom Mortgage Corporation Ratings & Reviews

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NMLS ID: 2767

Freedom Mortgage Corporation

(2.6 of 5) 72 Reviews

46% of our customers would recommend this lender.

About Freedom Mortgage Corporation

Freedom Mortgage is a Top 10 residential lender with 25 years' experience offering purchase and refinance home loans, licensed in all 50 states.

Loan Officers

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Sarah Fleck Phoenix, AZ
Clarixa Carreon Phoenix, AZ
Christian Luis Phoenix, AZ
Emily Hudson Riverside, CA
Darren Critchfield Phoenix, AZ
Steve Vo Phoenix, AZ
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Customer Reviews

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72 Reviews

(2.6 of 5)
  • Lender Review
    from Tenafly, NJ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    March 21, 2017

    Cashout refinance

    (0) (0)
    Easy and simple cashout refinance loan

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  • Lender Review
    from Cincinnati, OH
    (3 of 5)
    Recommended!
    Reviewed:

    none

    (0) (0)
    Sounds like a good thing

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  • Lender Review
    from Highland, IN Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    March 10, 2017

    Not worth it

    (1) (0)
    On fixed income, They did not want to help out when needed, Always had to pay late fees every month, even when behind on payments they did not want to work with me, They charged me Foreclosure fees even when not in foreclosure.

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  • Lender Review
    from Saint Clairsville, OH Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Date of Service:
    March 9, 2017

    2/5

    (0) (0)
    The name freedom mortgage is ironic because they provide no freedom to their clients whatsoever.

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  • Lender Review
    from Nokesville, VA
    (1 of 5)
    Reviewed:

    Absolutely terrible

    (0) (0)
    Difficult to get in contact with customer service, and once you do, they are unable to help you, usually due to not even understanding the situation. They once double billed me $3500 (total of $7000) due to an error in their system and it took weeks to get this massive amount of money back. No apologies, and they insisted it was my fault. They don't send email notifications when you pay your bill, and their mail is often delayed by weeks; once I got two bills for two different months on the same day. Their online payment system is horribly buggy and will throw errors when you pay your bill and you're not sure if the payment went through or not. Also, their "scheduled payments" section of the site doesn't work at all, so it can't be trusted; nothing ever shows up there, regardless of whether or not you've scheduled a payment. Also, 8% jump in mortgage payment due to escrow miscalculations with 0 notification to me. tl;dr: couldn't recommend less. :... Read More

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  • Lender Review
    from Memphis, TN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    January 20, 2017

    Refinancing and getting money back.

    (0) (0)
    I believe thid lender can help me.

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  • Lender Review
    from Bristol, VA Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Date of Service:
    February 20, 2016

    Freedom mortgage review

    (1) (1)
    Wouldn't give me a loan.

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  • Lender Review
    from Honolulu, HI
    (1 of 5)
    Reviewed:

    Avoid at all costs

    (4) (0)
    my loan got sold to them for servicing. avoid at all costs if it is within your power. #1) they got my mailing address wrong. its a condo with a unit # and they sent all my mail to the street address without the unit #. how hard is it to get the address right when its a loan with the FULL ADDRESS in the docs?!? #2) terms and conditions of the loan were they pay my insurance and tax via escrow -- they "refunded" my escrow via check in the mail which i never received (see #1). The insurance company called them and .... #3) they claim they are not responsible to pay my insurance. so I call them multiple times to sort it out, they put me on hold, then they claim "because the closing documents were 'not very clear' they misinterpreted, and they are in fact, responsible to pay my insurance. they transfer me around and their system hangs up on me. #4) my homeowners insurance gets canceled because they closed my escrow and mailed my check, i never received it, requested they cancel and re-establish my escrow account . promised they would contact me after christmas and .... #5) no update on where is my $$$ for escrow or what the status of my homeowners insurance is #6) on multiple occasions i get unsolicited calls from freedom aggressively pushing me to refinance with them. even after stating i do not wish to refinance and do not call me back, they keep calling me. freedom has no clue what is going on, they say they will call back and they never do. the customer service is friendly but the loan service is horrendous. if they can't even get the address for a loan and the terms and conditions explicitly detailed in the closing documents, then i have serious doubts about this company. I don't have time to spend 2 hours a day chasing down their mistakes. major waste of time avoid at all costs... Read More

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  • Lender Review
    from Savannah, GA
    (1 of 5)
    Reviewed:

    Terrible company

    (2) (0)
    Somewhere I missed a payment, set on automatic payments, and got it resolved. While resolving the issue, I had the representative from Freedom Mortgage set up automatic reoccurring payments with their system. After all was set and was good to go, there has now been another missed payment 2 months after going through all of this automatic set up. When in contact with these people we are told that we cannot fix it unless we make the missed payment in full immediately and then make the current payment along with it. I should have checked, but when you go through all of this with their staff, I expect it to be done correctly so I don't have to worry about it. The bottom line is, we were on the phone trying to fix it and were told that we must make the whole payment or we will continue to be reported to the credit bureau as delinquent until the full amount is paid... Read More

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  • Lender Review
    from Mc Rae, GA
    (1 of 5)
    Recommended!
    Reviewed:

    No call

    (2) (0)
    Nothing

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Freedom Mortgage is a Top 10 residential lender with 25 years' experience offering purchase and refinance home loans, licensed in all 50 states.