Freedom Mortgage Corporation Ratings & Reviews

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NMLS ID: 2767

Freedom Mortgage Corporation

(2.6 of 5) 65 Reviews

46% of our customers would recommend this lender.

About Freedom Mortgage Corporation

Freedom Mortgage is a Top 10 residential lender with 25 years' experience offering purchase and refinance home loans, licensed in all 50 states.

Loan Officers

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Sarah Fleck Phoenix, AZ
Andrew Oertel Fishers, IN
Darren Critchfield Phoenix, AZ
Defrondrick Neal Fishers, IN
Atif Haq Fort Washington, PA
Scott Neeley Jacksonville, FL
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Customer Reviews

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65 Reviews

(2.6 of 5)
  • Lender Review
    from Honolulu, HI
    (1 of 5)
    Reviewed:

    Avoid at all costs

    (2) (0)
    my loan got sold to them for servicing. avoid at all costs if it is within your power. #1) they got my mailing address wrong. its a condo with a unit # and they sent all my mail to the street address without the unit #. how hard is it to get the address right when its a loan with the FULL ADDRESS in the docs?!? #2) terms and conditions of the loan were they pay my insurance and tax via escrow -- they "refunded" my escrow via check in the mail which i never received (see #1). The insurance company called them and .... #3) they claim they are not responsible to pay my insurance. so I call them multiple times to sort it out, they put me on hold, then they claim "because the closing documents were 'not very clear' they misinterpreted, and they are in fact, responsible to pay my insurance. they transfer me around and their system hangs up on me. #4) my homeowners insurance gets canceled because they closed my escrow and mailed my check, i never received it, requested they cancel and re-establish my escrow account . promised they would contact me after christmas and .... #5) no update on where is my $$$ for escrow or what the status of my homeowners insurance is #6) on multiple occasions i get unsolicited calls from freedom aggressively pushing me to refinance with them. even after stating i do not wish to refinance and do not call me back, they keep calling me. freedom has no clue what is going on, they say they will call back and they never do. the customer service is friendly but the loan service is horrendous. if they can't even get the address for a loan and the terms and conditions explicitly detailed in the closing documents, then i have serious doubts about this company. I don't have time to spend 2 hours a day chasing down their mistakes. major waste of time avoid at all costs... Read More

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  • Lender Review
    from Savannah, GA
    (1 of 5)
    Reviewed:

    Terrible company

    (1) (0)
    Somewhere I missed a payment, set on automatic payments, and got it resolved. While resolving the issue, I had the representative from Freedom Mortgage set up automatic reoccurring payments with their system. After all was set and was good to go, there has now been another missed payment 2 months after going through all of this automatic set up. When in contact with these people we are told that we cannot fix it unless we make the missed payment in full immediately and then make the current payment along with it. I should have checked, but when you go through all of this with their staff, I expect it to be done correctly so I don't have to worry about it. The bottom line is, we were on the phone trying to fix it and were told that we must make the whole payment or we will continue to be reported to the credit bureau as delinquent until the full amount is paid... Read More

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  • Lender Review
    from Mc Rae, GA
    (1 of 5)
    Recommended!
    Reviewed:

    No call

    (0) (0)
    Nothing

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  • Lender Review
    from Islip, NY
    (1 of 5)
    Reviewed:

    Incompetent company

    (4) (1)
    This was one of the worst purchasing experiences for both myself and my significant other. Virtually NOTHING went as planned, the interests rates changed multiple times and not a single timeline was met along the way. The communications among the employees at Freedom is pitiful; we were given different information by different people regarding the same matter, sometimes on the same day! Our mortgage guy wouldn't answer the phone often and rather then return calls he would text back. We submitted all requested documentation almost immediately ( often within hours) after we were asked for it and we were still delayed multiply times. We came very close to having our down payment money taken from us for going well beyond our on or about closing date. Rather then taking any responsibility for freedoms mistakes along the way, we were given excuses after excuse and fingers pointed in every which direction. The communication between freedom our lawyer and real sate agent were also shameful; as soon as a problem occurred our mortgage guy pulled away from communication and hid. The way freedom is running it's operation failure is an absolute certainty at some point. Management needs to better assess people they hire for basic competence, responsibility and communication . If it were my company I would be completely embarrassed. NEVER again... Read More

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  • Lender Review
    from Pompano Beach, FL
    (1 of 5)
    Reviewed:

    Poor FHA Streamline Refinance

    (0) (0)
    I sent the email below to more than 5 executives at Freedom Mortgage and never received a response. A simple 2-week 'FHA Streamline Refinance' turned into over 8 weeks of redundant requests, poor communication and lack of process. I'm still shocked that I experienced this type of service since I'm a current loan customer and have been making payments since January 2016... On October 28th 2016 we started the FHA streamline refinance process and mortgage application was completed immediately followed by the title on Nov 3rd. It’s been well over 30 business days and a closing date has not been set. I’ve made several attempts to get a status and it hasn’t progressed past the underwriter. We we’re verbally promised a closing in two weeks baring any complications. We were notified of a potential missed payment for January and we provided bank statements for clarification. At this point I want to withdraw my refinance application for several reasons – 1) not delivering outstanding service (included in email auto-signatures), 2) refinance process too long , 3) duplicate requests for bank statements (3 weeks). It’s disappointing to witness the breakdown in the approval process since it started out well... Read More

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  • Lender Review
    from Furlong, PA
    (1 of 5)
    Reviewed:

    CEO

    (4) (2)
    I got an unsolicited call from them after I filed out the application at Lendingtree.com online. They had NONE of my information that I filled out and they wanted me to give them it again OVER THE PHONE...really!!! Then, I asked if you got the information I entered online, they said no, then i said GOOD-BYE. Folks, NEVER GIVE YOUR INFORMATION TO ANYONE THAT JUST CALLS YOU...EVEN IF YOU FILLED OUT AN ONLINE FORM!!!!... Read More

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  • Lender Review
    from Cookeville, TN
    (3 of 5)
    Recommended!
    Reviewed:

    Good but could be better

    (0) (0)
    The experience was ok quicker than I thought but my expectations were not met! I was told that I would be paying one monthly payment but when it came time for closing we were told it would be 30$ higher than quoted. We would not have bothered with the refinancing as it did not save us but 20$ a month

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  • Lender Review
    from Leesville, LA
    (5 of 5)
    Recommended!
    Reviewed:

    Effective and Efficient VA IRRRL

    (0) (1)
    Wow! The FREEDOM MORTGAGE team was fast, effective, and efficient. FREEDOM MORTGAGE got my VA IRRRL from application to closing within three weeks --- well ahead of schedule --- and we were able to lock a great rate.

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  • Lender Review
    from Akron, OH
    (1 of 5)
    Reviewed:

    Customer Service is AWFUL

    (5) (0)
    Looking for rates via Lending Tree. Literally just got a recommendation for Freedom Mortgage and my phone was ringing. "Cameron" was calling on a recorded line to talk about my inquiry. I asked for a call back number because I am working, and she HUNG UP on me. Terrible way to try to secure a customer. I will not be using Freedom Mortgage for anything, now or ever.

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  • Lender Review
    from Cartersville, GA
    (5 of 5)
    Recommended!
    Reviewed:

    kent

    (0) (2)
    ok

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Freedom Mortgage is a Top 10 residential lender with 25 years' experience offering purchase and refinance home loans, licensed in all 50 states.