Freedom Mortgage Corporation Ratings & Reviews

NMLS ID: 2767

Freedom Mortgage Corporation

2.6 of 5 20 Reviews


Who is Freedom Mortgage Corporation?

We have a team of loan officers and operations specialists dedicated to purchase transactions only! 

For more than 20 years, Freedom Mortgage Corporation has been earning a name for itself as a full-service lender with strong customer...

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45% of our customers would recommend this lender. (9 of 20)


Customer Reviews


  • (13) (0)

    There are way better companies than this one!

    Yes, I recommend this lender

    This company contacted me for a refi. I agreed to give it a try. I submitted all paper work in a timely manner, credit was never an issue and I responded to all emails and/or phone calls just in case someone wants to defend this company as if I didn't do what I was supposed to do. This company does not keep you informed through the process. I've had to make several calls just to see what's going on and yes I logged into the loan tracker but they sent me the link at the end of the process. My contact quit the company, no one called to let me know and I've been leaving messages. Then one day before closing they called me to reschedule and said they would call me back which three days later never heard from anyone. Then they tell me to not pay my current mortgage. My bank calls and ask for payment and tells me I incurred a late charge. I called freedom mortgage to let them know what happened and their response was, well go ahead and make the payment and we'll resubmit for another payoff. I've never been late on my mortgage, thankfully I didn't wait 30 days for it to effect my credit. I still don't know the new closing date. Bottom line I decided not to go with this company. I advise you all to do the same.

    By:   (Texas)Reviewed On:

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  • (20) (0)

    Beware!! Do not use this company

    Service is beyond poor, they sub-contract the servicing out to other companies so it becomes impossible to resolve questions and issues. wait times for calls average 40 minutes, no response to email enquiries. Escrow payments were always late which ended up costing me money and in one case having my home insurance cancelled.

    By:   (CA)Reviewed On:

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  • (11) (1)

    irritating

    I was called by an "operator" I presume who wanted to verify info before she transferred me to an "account manager." I thought the account manager was quite brusque and I don't believe I would do business with them.

    By:   (California)Reviewed On:

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  • (5) (8)

    Best Ever

    Yes, I recommend this lender

    I like these guys unlike many of the Lending Tree Banks these guys deliver what they promise we got the rate we wanted and the cash back to do some work on the house. Others I won't mention names had very high closing costs even on a VA Loan. Go with these guys you can't lose.

    By:   (Vero Beach Florida)Reviewed On:

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  • (18) (1)

    Surprise fee

    Seemed smooth until surprise fees tagged on at end.

    By:   (Florida)Reviewed On:

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  • (11) (3)

    A big waste of time

    After I entered all my info here on lendingtree.com, they called me. the firstline rep gave me the spiel about the company and asked for all my info again. I gave it again. Then he transferred me to the real mortgage loan officer who asked me all the information for a third time. Finally after I gave it all he said that he couldn't lower my rate at all and asked what would be my purpose of getting a new loan. If they couldn't lower my rate why did they even bother?

    By:   (New York, NY)Reviewed On:

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  • (12) (2)

    never stops calling

    Yes, I recommend this lender

    I've had at least 15 calls in three days from this lender...and emails and emails to let me know I have a message on my phone. Stay away from this one...unless you want to be annoyed!

    By:   (Indianapolis)Reviewed On:

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  • (13) (0)

    Attention to Detail

    Yes, I recommend this lender

    Overall good. Pleasant and professional sounding on the phone. Quoted rates and fees were quite reasonable. When I received the paperwork there were far too many errors including misspelling my name. Subsequent updates still had errors. The additional paperwork showed more possible fees that I wasn't anticipating. In the end I chose not to use them.

    By:   (Nevada)Reviewed On:

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  • (16) (2)

    Very Poor Customer Service

    After over 12 calls to my cell within one hour (I was at work and could not answer), I spoke at the end of the day to a Freedom Mortgage agent, who took all kind of information and then put me through to one of their advisors or consultant. The consultant started Ok but as soon as I told him what I wanted (to see what he can offer) he showed a condescending tune. “You know you cannot borrow more than the value of your home…don’t you”. At the end when I told him, based on his offer of a rate which is about the same of what I currently have, that I will not be going through the application process he just hanged on me..! Way to go Freedom Mortgage.

    By:   (Atlanta, GA)Reviewed On:

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  • (12) (3)

    Cannot help Bad Credit

    you go thru and give them everything, they tell you they can help you then they say "sorry, cant help"

    By:   (Bland Missouri)Reviewed On:

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We have a team of loan officers and operations specialists dedicated to purchase transactions only! 

For more than 20 years, Freedom Mortgage Corporation has been earning a name for itself as a full-service lender with strong customer service and a unique streamlined process. Today, we are licensed as a mortgage originator and servicer in all 50 states and have more than 80 offices and lending partners nationwide.
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