Gateway Mortgage Group LLC Ratings & Reviews

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NMLS ID: 7233

Gateway Mortgage Group LLC

(4.5 of 5) 35 Reviews

91% of our customers would recommend this lender.

About Gateway Mortgage Group LLC

Founded in February 2000, Gateway Mortgage Group has become one of the largest privately held mortgage companies in the country with offices in more than 23 states. As a national, industry leading mortgage banker, Gateway serves the needs of thousands...

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Loan Officers

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Kristy Robinson Frisco, TX
Jason Crouch Mason, OH
Jaye Hohman Frisco, TX
Marc Suits Plano, TX
Melony Hernandez Frisco, TX
Anna Aston Frisco, TX
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Customer Reviews

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35 Reviews

(4.5 of 5)
Review Breakdown
  • Loan Officer Review
    from Keller, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent Job

    (0) (0)
    Chris was so easy to work with and very straight forward! Answered any questions we had with patience and was very knowledgeable. Would recommend him to anyone! Overall a really great experience with no stress.

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  • Loan Officer Review
    from Bullard, TX
    (5 of 5)
    Recommended!
    Reviewed:

    n/a

    (0) (0)
    Very professional, very responsive, quick and painless closing

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    Thanks Lara! It was absolutely my pleasure to help. If I can ever be of any assistance to you, please feel free to reach out to me.
  • Loan Officer Review
    from Hockley, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent Customer Service and Honesty

    (0) (0)
    Chris was honest. He answered every question, didn't beat around the bush about costs, fees, etc. At the end of our first conversation, I knew what I could and couldn't do and what it was going to take to accomplish my goal. Throughout the process, he kept me updated every time something happened. I had to have an appraisal. He told me, the appraiser called the next day and it was done before week's end. And, things happened like that throughout the process. I spoke with three different lenders and chose Chris because of his honesty and professionalism. It was a pleasure doing business with him. ... Read More

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  • Lender Review
    from Flower Mound, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    September 28, 2016

    Gateway Mortgage Delivers!!!!!

    (0) (0)
    I had actually already begun the refi process with another lender, when I received a call from Mike Davern with Gateway Mortgage, boy am I glad I took the call and decided to give him a chance. Not only was he friendly and courteous, but he was open and upfront thru the entire process. He expressed how important customer service was to Gateway, and he continued to prove that all the way thru closing. If you are in the market for a service Gateway offers, do yourself a favor, save time from messing around with others, and give Gateway Mortgage a chance to earn your business... Read More

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  • Lender Review
    from Houston, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Relatively Quick & Easy

    (0) (0)
    Great experience, quick and easy.

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  • Loan Officer Review
    from Houston, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Relatively Quick and Easy

    (0) (0)
    Marc was quick to respond with any needs I had and very helpful. He even found ways to save me money.

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    Thanks, Adam! It was my pleasure to assist. Thanks for the opportunity to have worked with you as well as the positive feedback! If I can ever be of assistance to you, please feel free to reach out to me.
  • Lender Review
    from Houston, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 29, 2016

    My Experience with Gateway Mortgage

    (1) (0)
    We began our experience with a call from the person who was the person to lead us through this whole ordeal. Her name is Jennifer Garcia. She was spectacular! She helped us with every single step of the way, no matter the confusion, the required documents, the additional information that seemed to emerge with each hour. I can tell you that there has never been a better customer ombudsman than Jennifer!! Every single person choosing to refinance or finance their home, use Gateway and request Jennifer. You will have a totally successful outcome and be kept informed of the status of each step. I cannot recommend anyone higher than I would Jennifer; this is what a customer expects when they engage a service. It is seldom seen but here is a shining example. ... Read More

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  • Lender Review
    from Converse, TX
    (5 of 5)
    Recommended!
    Reviewed:

    KRISTY ROBINSON "IS" Gateway Mortgage

    (1) (0)
    I just rated KRISTY ROBINSON 5-stars.... She "IS" Gateway Mortgage.... Without KRISTY, I would not have selected Gateway.

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  • Loan Officer Review
    from Converse, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Hear Ye! Hear Ye! Hear Ye!

    (0) (0)
    You cannot go wrong with KRISTY ROBINSON. I read reviews on all of the Gateway agents before I chose them and asked for her by name and I am VERY GLAD I did. The other reviews of KRISTY don't do her justice.... She is simply PHENOMENAL!!! I you want an awesome experience (if that's even possible in refinancing a home), don't chance it.... ask for KRISTY ROBINSON by name. She was prompt, professional, courteous, and kind on EVERY encounter. If I didn't feel like talking, she simply email me, or text me... even secure emails when it came time for personal data transfers....She's the bomb! She was patient with us and ensured we both had all we needed to execute our refi in 25 days... that must be a record! My first email to KRISTY was on 8 Aug, closed on 1 Sep and cash in the bank after a holiday weekend on 7 Sep. Kristy, I cannot express my sincere and utmost gratitude for all you've done for me and my family. Thank you for being honest, professional, and courteous to us throughout this unique experience. If I could see you, I'd give you a BIG HUG. You're truly WORLD CLASS, Ken... Read More

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  • Lender Review
    from Humble, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Good experience

    (0) (0)
    From initial communication to closing date, very effective in communication and expeditious in getting me closed. Will definitely refer family and friends.

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Founded in February 2000, Gateway Mortgage Group has become one of the largest privately held mortgage companies in the country with offices in more than 23 states. As a national, industry leading mortgage banker, Gateway serves the needs of thousands of customers and their billions of dollars’ worth of mortgage loans. Gateway Mortgage Group believes strongly in its obligation to demonstrate leadership at a local, national and global level.  It’s about Communities, Families and Homes.