goodmortgage.com Ratings & Reviews

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NMLS ID: 2917

goodmortgage.com

(4.1 of 5) 427 Reviews

83% of our customers would recommend this lender.

About goodmortgage.com

NMLS 2917 Founded in 1999, Goodmortgage.com provides residential mortgage lending in 19 states across the US. Goodmortgage.com is a mortgage lender that sells directly to FNMA and GNMA, so we have a large number of low rate options available for your...

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Loan Officers

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Keith Luedeman Charlotte, NC
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Customer Reviews

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427 Reviews

(4.1 of 5)
Review Breakdown
  • (215)
  • (119)
  • (35)
  • (32)
  • (26)
  • Lender Review
    from Raleigh, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Personable and professional

    (0) (0)
    Rick Benfield stood out to me from the other agents I'd spoken with, from the very first phone call. He politely answered all of my questions right up front, before even choosing goodMortgage. Despite our realtor urging us to not use an 'online' mortgage company, Rick was able to clearly explain our options and get us the best rates from the other 2 local places our realtor suggested. We were a little cautious of working with an agent that we couldn't sit down and talk to, but how often is that really necessary? Besides, their office was only a few hours away if we really wanted to do that. Things had changed a bit since we bought our first house almost 10 years ago and Rick and the rest of the team we worked with politely guided us through these new processes. The only speedbump was caused by our mortgage attorney (recommended by our realtor) whom took their sweet time completing the title work. Once that was done, the rest of the process with goodmortgage went very smoothly... Read More

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  • Lender Review
    from Concord, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Beyond excellent.

    (0) (0)
    This company understands the needs of it's customers. They are a pleasure to deal with. Their customer service is beyond excellent.

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  • Lender Review
    from Charlotte, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Great company to work with!

    (0) (0)
    Such a courteous company and fantastic response time! Highly recommended!

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  • Lender Review
    from Moscow, PA
    (1 of 5)
    Reviewed:

    Poor Communication

    (0) (0)
    Bad experience trying to refinance. Good mortgage is going to say that the reason I am writing this review is because my appraisal came in low. That is completely not the reason as I was 100% aware that it was a risk. I appreciated them trying to help negotiate the appraisal. They were really bad at communication and follow up. As one example, the last communication took them 10 business days to get back to me (from Dec. 30 to Jan 14). They blamed the long response on the holidays. That's a really loooonnnnngggggg holiday. Think twice before you choose a mortgage company... Read More

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  • Lender Review
    from Pikesville, MD
    (1 of 5)
    Reviewed:

    purchase

    (0) (0)
    Request GFE from this guys. At first they were nice on the phone came out with the best rates and lender's credit. Then everything changed dramatically with the credit scores over 720 they start make up stories that I'm not eligible for credit and that we have to purchase point and so on. When I requested all this changes on GFE they disappear stop answering email and I'm not talking about if you try to call them never answer's the phone. VERY HAPPY THAT WE DIDN'T GO ANY FURTHER THAN A QUOTE... Read More

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  • Lender Review
    from Charlotte, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Outstanding Service

    (0) (0)
    I had an incredible experience working with Teresa Cureton Levister at GoodMortgage.com. Her friendly demeanor, expert knowledge, quick follow-up and understanding of the "customer experience" made my process non-only pain-free, but pleasurable. I was also contacted by others (I can't remember their names) either by email or phone who provided additional support and follow-up. I felt like I was in good hands all-around. Furthermore, the interest rate I received was unmatched in addition to other savings by financing with GoodMortgage.com. Admittedly, I had initial reservations about the online mortgage application process as I had traditionally dealt with brick & mortar companies. Teresa far exceeded any of my expectations and made me so glad that I was working with her and the great folks at GoodMortgage.com. It shows that it's the people, not the building, that's the true foundation of a great company! What an awesome team! I will be referring all of my friends to GoodMortgage.com and specifically to Teresa Cureton Levister. Outstanding Service all around... Read More

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  • Lender Review
    from Charlotte North Carolina
    (5 of 5)
    Recommended!
    Reviewed:

    they were great

    (0) (0)
    the processors and assistants were very receptive and patient with our questions, just like Scott was.

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  • Lender Review
    from I'm a CPA from the NYC area.
    (1 of 5)
    Reviewed:

    Massive Hidden Fees!!

    (8) (2)
    Goodmortgage is full of hidden fees. When you first speak with a loan officer they will tell you there are no fees up front associated with the loan. This could not be further from the truth. They ended up hitting me with a $2,000 fee for "rate lock extension" because the loan application process was not completed within 30 days. Not only was goodmortage too slow to process my loan within the 30 days, but then they ended up charging me $2K to extend my interest rate (the rates had actually decreased making this fee even more absurd.) I was not notified of the fee until the day before closing, and at this point I was so ready to be done with the headache of working with them, I had no choice but to pay the fee or restart the entire paperwork process (which was brutal). I would absolutely not recommend working with goodmortgage.co... Read More

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    Although we try our best and rarely run into lock extension issues, nonetheless this does occur on occasion. I am sorry we were unable to close your loan in the allotted 30 day lock period. The delays that caused these needed lock extensions however, were not due to our process or hard working folks. We are very streamlined & efficient. In this case, it was due to delays beyond the control of our staff. The timeline for the loan: 4/15- loan was locked, 4/17- disclosures from compliance were sent to customer 4/21- Title report ordered from the provider borrower chose on title preference form was returned 4/24 - Email from Processor to customer for what documents were needed after initial review of documents originally sent with disclosure return 5/1 - Requested documents were finally received, 5/5- Appraisal received after a few scheduling delays 5/6 - Initial title report received after two weeks of requests from the customer selected closing attorney 5/7- Received corrected verification of employment 5/8- Loan submitted to underwriting 5/9- Loan conditionally approved 5/10- Email from processor with remaining items the underwriter has asked for after their review 5/21- After 11 days, documents were finally received from customer and/or the attorney 5/21- Resubmitted to UW 5/22– Clear to Close Approval issued by UW 5/27 – This was the time your Attorney choose for the closing as we wanted to close sooner, but this was first available time from your attorney Documents were sent each time the loan was extended in regards to the rate extension as this is a requirement by law that any changes to the loan have to be disclosed to the customer. We extended for 5 days on 5/15 at our cost. The 2nd extension was on 5/21, and that cost to the customer was $575. There was a final lock extension once the attorney gave us the date he could close, and our company covered that final lock extension cost. We strive for excellent customer service and a great experience - we are sorry that this loan did not live up to the customer’s expectations.
  • Lender Review
    from New Braunfels, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Best Home Buying Experience Thus Far

    (2) (1)
    I just closed my loan with goodmortgage.com in exactly three weeks, start to finish. Everybody involved with this transaction has been motivated, precise, honest, and forthcoming. They beat the lowest rate offered to me by a brick and mortar bank by a quarter point and closed way faster than any of the "traditional" banks offered to do it. I told several suit-wearing loan officers that I wanted to close in three weeks, I have great credit scores, all my proof of income, employment, bank statements, tax returns etc. are in order and ready to put on the table, and I'm a motivated buyer. The traditional banks nearly laughed at me, but Tricia from goodmortgage.com said they would do their best to close in three weeks, then…are you ready for it?!?! THEY HONORED THEIR COMMITMENT! Even my realtor and title company were skeptical when I set the closing appointment. At the end, everyone involved in the transaction said they had never worked with such a professional and efficient mortgage company before. Tricia, Kyle, and Sherri were simply awesome. If you don't need a face-to-face meeting and you are comfortable with the technology to upload all your required documents, I strongly recommend you try goodmortgage.com. You won't be disappointed... Read More

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  • Lender Review
    from Jacksonville, FL Confirmed LendingTree Customer
    (2 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 28, 2013

    Too pushy

    (4) (3)
    I did not end up contacting this lender, but that did not keep them from continually contacting me. Email after email after email.....it dissuaded me from pursuing them as an option.

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NMLS 2917 Founded in 1999, Goodmortgage.com provides residential mortgage lending in 19 states across the US. Goodmortgage.com is a mortgage lender that sells directly to FNMA and GNMA, so we have a large number of low rate options available for your mortgage. Our programs eliminate excessive fees and paperwork and are faster, less cumbersome and less stressful than typical, offline lenders. Our knowledgeable and professional loan officers are here to provide a personal touch and a high level of service throughout your loan process. By utilizing the Internet and advanced technology processes, Goodmortgage.com enables consumers to obtain mortgages from the convenience of their own homes at mortgage rates that are consistently lower than the national average. The company prides itself on assisting those in search of the best mortgage for all credit situations by providing education, self-service tools, and personal support via knowledgeable Mortgage Professionals to answer questions, in addition to Mortgage Calculators, Mortgage School, Helps and Tips accessible at Goodmortgage.com - Where Loans Click®