Great Western Financial Services, Inc. Ratings & Reviews

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NMLS ID: 82156

Great Western Financial Services, Inc.

(4.6 of 5) 452 Reviews

96% of our customers would recommend this lender.

About Great Western Financial Services, Inc.

Great Western Financial Services, Inc. is the proud Recipient of the 2010 LendingTree “Excellence in Customer Service” Award. Based in Texas, Great Western celebrates its 31st Anniversary this year as a mortgage banker. Our commitment as a lender over...

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Loan Officers

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Jon Thibault Plano, TX
Gary Alexander Plano, TX
Doug Rogers Plano, TX
Richard Beaty Tempe, AZ
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Customer Reviews

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452 Reviews

(4.6 of 5)
  • Loan Officer Review
    from Richardson, TX
    (5 of 5)
    Recommended!
    Reviewed:

    3 cars and every credit card. vaporized-paid off.

    (0) (0)
    Easy going and smart. I chose Great Western because of Gary and their office was close to home. He assured me from day one after a preliminary screen that all was good and there were no show stoppers that would prevent my wife and I from achieving this refi/cash out. I am sorry for the late review but I have been busy .

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  • Lender Review
    from Frisco, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Great choice of a financial company for your loan

    (0) (0)
    GREAT group of people working in that company. Nice reception at all times. Calls are taking or responded to immediately. Very very nice team of people to work with. I recommend Great Western to everyone in the market for home loans. They break everything down for your understanding and what's needed for the loan to close.

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  • Loan Officer Review
    from Frisco, TX
    (5 of 5)
    Recommended!
    Reviewed:

    What an AWESOME team to work with

    (0) (0)
    Gary is awesome, and I highly recommend that anyone in the market for a new loan or looking to refinance should get the chance to work with him. He is a true professional and a veteran in the mortgage arena. He guided me through the process and provided excellent professional advice at every step of the way, including where and when to close - very convenient and stress-free. His crew is awesome too. They simplified the process, explained, and guided me through the documents I needed for the loan to close, and we did it together as a team. Thanks team (Gary, Carrie and the entire crew)... Read More

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  • Loan Officer Review
    from Arvada, CO
    (5 of 5)
    Recommended!
    Reviewed:

    Christine Wilson

    (0) (0)
    Excellent wasn't a high enough score. Doug did a fantastic job listening to our needs and responding with professionalism! Thank you Doug!

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  • Loan Officer Review
    from Fort Worth, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Well done

    (0) (0)
    Always answered questions. Understood that I was shopping, but didn't come on with that high pressure tactic that is so common with banks found through lendingtree. Closed the loan when it was convenient for me.

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  • Lender Review
    from New Braunfels, TX
    (5 of 5)
    Recommended!
    Reviewed:

    JG

    (0) (0)
    Fantastic communication and follow up

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  • Loan Officer Review
    from New Braunfels, TX
    (5 of 5)
    Recommended!
    Reviewed:

    JG

    (0) (0)
    Gary did a great job at communicating. Gary respected the fact it was easier to communicate with me by email, and we did pretty much the whole process that way. Gary did not promise anything he could not execute on. overall A++ to Gary and his team, if I have a future need for their services I will be reaching out to them.

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  • Lender Review
    from Flower Mound, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Great Customer Service!

    (0) (0)
    Yes, it was great working with GWFS but Jon was a big part of that with some of the folks he worked with to close my loan.

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  • Loan Officer Review
    from Flower Mound, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Great Customer Service!

    (0) (0)
    Jon was very attentive and responsive in all aspects of the loan refi process. He was very forthcoming with his guidance and the whole process in general. It was great to work with a company and Jon that made the process simple and quickly, unlike the big banks out there. I will consider Jon for other refinancing or loan options and have already recommended him to some friends. Good luck Jon... Read More

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  • Lender Review
    from Carrollton, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Closing made easy

    (0) (0)
    Excellent experience especially with my loan officer Michelle McGregor. Not only did I receive the best rate offered but also received constant updates about where I was in the loan process. Had a firm closing date that was within 3 weeks and closed on time.

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Great Western Financial Services, Inc. is the proud Recipient of the 2010 LendingTree “Excellence in Customer Service” Award. Based in Texas, Great Western celebrates its 31st Anniversary this year as a mortgage banker. Our commitment as a lender over those 31 years has remained the same, to maintain market sensitive rates, quick turnaround times, and a very high level of customer service to our borrowers. Since we are a lender, rather than a broker, we do all the processing and underwriting in house and close our own loans. Give us a call today and you will find a highly seasoned and knowledgeable loan specialist ready to analyze your true needs and find the perfect loan for you. Winner – 2010 LendingTree “Excellence in Customer Service” Award