Great Western Financial Services, Inc. Ratings & Reviews

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NMLS ID: 82156

Great Western Financial Services, Inc.

(4.6 of 5) 477 Reviews

96% of our customers would recommend this lender.

About Great Western Financial Services, Inc.

Great Western Financial Services, Inc. is the proud Recipient of the 2010 LendingTree “Excellence in Customer Service” Award. Based in Texas, Great Western celebrates its 31st Anniversary this year as a mortgage banker. Our commitment as a lender over...

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Loan Officers

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Jon Thibault Plano, TX
Jenna Bannister Plano, TX
Doug Rogers Plano, TX
Richard Beaty Tempe, AZ
Anna Aston Plano, TX
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Customer Reviews

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477 Reviews

(4.6 of 5)
  • Lender Review
    from Fort Worth, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Thorough and professional

    Ryan and his assistants were fantastic. Ryan called me immediately and followed through with everything as he said and in a timely manner. Could not have asked for any batter experience. Ryan and great western made the purchase a pleasure .

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  • Lender Review
    from Dallas, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Great Western Financial Services, INC Review

    Attention to detail was a plus and the tools you use to provide forms and documentation online was easy to use.

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  • Loan Officer Review
    from Dallas, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Anna Aston Review

    Anna Aston was very helpful in explaining the process and steps to completing my loan application. Very informative and answered all my questions. The tools to provide documentation and forms online was a plus. Very easy to use. It was great working with a professional such as Anna who paid attention to detail.

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  • Loan Officer Review
    from El Paso, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Best loan officer ever!

    Doug was a dream to work with and a refreshing change from my experience with Chase mortgage. Very responsive to all my needs, respectful of my circumstances and worked my loan as quickly as it could possibly be done. A pleasures to do business with and will certainly recommend him to all my friends and family.

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  • Lender Review
    from El Paso, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    November 7, 2017

    What a difference!

    I had attempted a mortgage loan with Chase mortgage prior to coming to Lending tree and ultimately finding Great Western. After two 1/2 months of heartache with the Chase mortgage corporate, they dropped the ball at the last minute prior to closing. Once I got with Great Western I went from start to close in a little over 2 weeks. Great Western served my needs completely, respectfully and expeditiously. My experience with Great Western was like a walk in the park compared to my Chase Mortgage experience. I will be recommending Great Western to anyone needing any mortgage financing needs... Read More

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  • Loan Officer Review
    from Austin, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    What a pleasure!!!!!

    Gary, we would like to thank you for all your help with refinancing our home, you made the process from start to finish as smooth as possible and it was a joy working with you. It was because of you that we chose Great Western to refinance our home. Thank you for your patience with me over many months of indecision and thank you for being so informative and personable. I will highly recommend you to anyone i know who is in need of mortgage services... Read More

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  • Lender Review
    from Carrollton, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Choose Great Western

    Everything was easy and efficient. Everyone I dealt with was knowledgeable, helpful and friendly.

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  • Loan Officer Review
    from Carrollton, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Gary Alexander is my hero!

    He is amazingly helpful and is very patient to answer questions and help you get the best possible solution for your situation. I would have absolutely no reservations in recommending him to anyone I know.

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  • Lender Review
    from Spring, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Great service!

    Excellent service from start to finish. Our refinance took less than a month. Jon Thibault our loan advisor was great. Carrie Hall and Amanda Wyatt took care of all the details and the paperwork and were always prompt with any response.

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  • Loan Officer Review
    from Spring, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great to work with!

    Jon was great to work with through the whole process. He responded immediately to all emails and questions that we had through the process. Explained all options. He even emailed and called to check on us after the Harvey storm to make sure we were okay. We actually thought about getting the refinance about a year ago and put the information into Lending Tree and of course we were bombarded with phone calls and emails and then we got busy and just put the idea of the loan aside. Jon would send me emails asking if we were still in the market for the loan every few months and when we finally got around to wanting to pursue the loan again, I looked up his email and sent the request. He immediately responded and we applied for the loan that day. The whole process took less than a month and we are finally closing on the refinance. All I can say is I would highly recommend him because he acts like he really cares to get your business and will do everything possible to make it happen! Amanda and Carrie were great also with getting all the documentation in order and following up on everything... Read More

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Great Western Financial Services, Inc. is the proud Recipient of the 2010 LendingTree “Excellence in Customer Service” Award. Based in Texas, Great Western celebrates its 31st Anniversary this year as a mortgage banker. Our commitment as a lender over those 31 years has remained the same, to maintain market sensitive rates, quick turnaround times, and a very high level of customer service to our borrowers. Since we are a lender, rather than a broker, we do all the processing and underwriting in house and close our own loans. Give us a call today and you will find a highly seasoned and knowledgeable loan specialist ready to analyze your true needs and find the perfect loan for you. Winner – 2010 LendingTree “Excellence in Customer Service” Award