Guaranteed Rate, Inc. Ratings & Reviews

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NMLS ID: 2611

Guaranteed Rate, Inc.

(4.8 of 5) 686 Reviews

96% of our customers would recommend this lender.

About Guaranteed Rate, Inc.

Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process...

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Loan Officers

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Rick Richter Ann Arbor, MI
Michael Martin Roswell, GA
John Shaw Saint Augustine, FL
Thomas Lavallee Palatine, IL
Justin Vicino Glastonbury, CT
Trevor Tashlik Philadelphia, PA
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Customer Reviews

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686 Reviews

(4.8 of 5)
  • Lender Review
    from Pacific Palisades, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great Experience

    (0) (0)
    Ryan Richardson was amazing. Always available, quick to respond. The rate I got was the best at the time. Highly recommended.

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    Hi David! We appreciate your feedback and are very happy to hear Ryan was able to provide such great service. We value your business and look forward to working with anyone you send our way in the future! Cheers, The Customer Success Team.
  • Loan Officer Review
    from Hilliard, OH
    (5 of 5)
    Recommended!
    Reviewed:

    The man for Columbus OH home purchase loans

    (0) (0)
    Extremely professional, very knowledgeable, very honest, and went above and beyond to make sure we were taken care of. Fantastic experience with Brett. He totally understands the process end to end.

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  • Lender Review
    from Edison, NJ
    (5 of 5)
    Recommended!
    Reviewed:

    Best Refinance Experience Ever

    (0) (0)
    I have refinance our home 3 times in the last 25 years and this was the most pleasant experience I have had. The customer service from Jason Raymer and his team was exceptional. I have been trying to refinance our home from a very bad mortgage to a lower rate for years. We did not qualify for HARP because we do not have a Frannie or Freddie mortgage and our home was nearly underwater. Jason's out of the box thinking helped us get a mortgage that was more suited to our needs. I told him what I wanted and he made it happen. He was honest and straight forward through the whole process. Thumbs up to Jason and his team. Thank you!!... Read More

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    Hi Deborah! We do appreciate you taking time to provide your feedback. One of our core values is to "Deliver Results" and we are very pleased to hear that Jason Raymer and his team we able to tailor the loan to your needs. Cheers, The Customer Success Team.
  • Lender Review
    from Overland Park, KS
    (5 of 5)
    Recommended!
    Reviewed:

    Amazing customer service!

    (0) (0)
    I went with GR for my first home purchase. So glad I did. Got the pre-approval done very quickly thanks to their online application system and my excellent credit score. Got the pre-approval letter promptly with clear explanation. Then focussed on the actual home search and did not fup much on loan. When the contract was actually signed I reached out to Jason from GR who I was working with and learnt he was moving to a different company. Thought I need to look for another lender at the last minute. Luckily I had another friend who worked with Mark Mayfield's team with GR before. So called them up and asked to transfer my file. It took few days for them to get the file. But communication was spot on and whenever I called with any questions or updates was promptly answered. Mark went through the various options patiently and explained everything. There was no shadyness at any point. I was guaranteed a rate and it was sanctioned in the end. Thats what I like as a customer as many of us do. Mark's team is phenominal to work with. Getting a loan was almost like applying for a credit card. Having said that it was not without its challenges. Had to upload documents like W-2's from IRS websites twice. They had issues reaching my former employer (which is totally not their fault) and that caused some confusion. Mark sorted it out with the underwriters and the load was sanctioned 2 days before the closing day. Since this was my only experience I cant really compare the service of others. But I can guaratee that if you do your part they will take care of this tedious process. Be little proactive in fup as sometimes they can get busy other files/customers and also upload all documents in their portal in a timely fashion. Leave the rest to this awesome team. Thanks guys for helping me realize my dream... Read More

    Was this review helpful?

    Hi Vijay! Thank you for taking the time to share your feedback. We are very pleased to hear you were provided such great customer service from Mark and his team. At Guaranteed Rate, we always want to make sure that we put the customer first as that is one of our core values. Congratulations on your first home purchase! Cheers, The Customer Success Team.
  • Loan Officer Review
    from Overland Park, KS
    (5 of 5)
    Recommended!
    Reviewed:

    Amazing team! Happy customer.

    (0) (0)
    I went with GR for my first home purchase. So glad I did. Got the pre-approval done very quickly thanks to their online application system and my excellent credit score. Got the pre-approval letter promptly with clear explanation. Then focussed on the actual home search and did not fup much on loan. When the contract was actually signed I reached out to Jason from GR who I was working with and learnt he was moving to a different company. Thought I need to look for another lender at the last minute. Luckily I had another friend who worked with Mark Mayfield's team with GR before. So called them up and asked to transfer my file. It took few days for them to get the file. But communication was spot on and whenever I called with any questions or updates was promptly answered. Mark went through the various options patiently and explained everything. There was no shadyness at any point. I was guaranteed a rate and it was sanctioned in the end. Thats what I like as a customer as many of us do. Mark's team is phenominal to work with. Getting a loan was almost like applying for a credit card. Having said that it was not without its challenges. Had to upload documents like W-2's from IRS websites twice. They had issues reaching my former employer (which is totally not their fault) and that caused some confusion. Mark sorted it out with the underwriters and the load was sanctioned 2 days before the closing day. Since this was my only experience I cant really compare the service of others. But I can guaratee that if you do your part they will take care of this tedious process. Be little proactive in fup as sometimes they can get busy other files/customers and also upload all documents in their portal in a timely fashion. Leave the rest to this awesome team. Thanks guys for helping me realize my dream... Read More

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  • Lender Review
    from Paso Robles, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Amazing Customer Service, Quick Approval

    (0) (0)
    Kyle and his team were fantastic about answering all my questions even the really random ones and making sure that all the paperwork was in order so everything was right the first time we submitted it. Look forward to future interactions.

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    Hi Justin! We appreciate the feedback. We are very pleased to hear that Kyle and his team were able to take care of your loan with such great service. We look forward to working with you again in the future!
  • Loan Officer Review
    from Los Angeles, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Jeff Provided Huge Support

    (0) (0)
    Jeff is a true professional and helped to guide me through each step of my mortgage experience. His attentiveness and experience help provide as smooth of a process as possible. I would highly recommend Jeff.

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  • Lender Review
    from Glenshaw, PA
    (1 of 5)
    Reviewed:

    unhappy client

    (1) (0)
    At the end of the 35 day period, we were about to sign our contract for our new mortgage. IT was $2500 more than what was disclosed to us. We were not able to close and guaranteed rate NEVER told us about the extra cost. I talked with several supervisors, to which, nothing was dealt with appropriately for Service Recover, Customer satisfaction or complaint/grievance resolution. I called QUICKEN LOANS and they were able to help me quickly and were professional. I would not recommend Guaranteed Rate.... Read More

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  • Loan Officer Review
    from Corona, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Sheena is the Best!

    (0) (0)
    Our experience with Sheena Rhee was extremely positive from the moment we spoke with her on the phone. She was professional, detailed and answered all our concerns in a timely manner. Most importantly she was honest and upfront with us throughout the entire process. She's an expert at what she does and she tells it like it is. She collects the information in advance so there are no surprises at any step in the process. Being able to reach her with questions was natural and extremely quick. We were impressed by her rapid response to our communications. In addition, she got us the best rate for our loan and with a nice credit back. Our refi went very well and I would highly recommend Sheena to anyone needing her knowledge, expertise and service. In fact, I have already recommended her to my family and friends. She's truly a professional that you can count on to getting things done. ... Read More

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  • Lender Review
    from Los Angeles, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Reliable and Trustworthy company

    (1) (0)
    Everyone we worked with was very helpful and stayed on top of the process every step of the way.

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Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with approximately $100 billion in home purchase loans and refinances since 2000 and $18 billion in 2015 alone. Guaranteed Rate was ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2015 honors and was named one of Chicago's Top Workplaces by the Chicago Tribune in four of the past five years. In 2015, Guaranteed Rate was recognized as one of Inc. 5000's Fastest Growing Companies in America.