Guaranteed Rate, Inc. Ratings & Reviews

NMLS ID: 2611

Guaranteed Rate, Inc.

4.3 of 5 627 Reviews


Who is Guaranteed Rate, Inc.?

Guaranteed Rate is one of the ten largest retail mortgage lenders in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process...

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Awards



95% of our customers would recommend this lender. (339 of 355)


Customer Reviews


  • (0) (0)

    2015

    Yes, I recommend this lender

    My number one priority, especially when dealing with significant purchases, is communication. Guaranteed Rate excelled at that. Their pricing was definitely competitive, as well, though I am sure many mortgage companies offer similar services. I don't know if the same can be said about communication.

    By:   (Chicago, IL)Reviewed On:

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  • (1) (0)

    Unimpressed

    Signed and locked GFE . appraisal came back and wanted time to think about it and they cancelled our agreement and push us on a different deal. Response time has been awful since I gave my cc info. Every time the agent called me he puts me on hold. Our first time refinancing and agent didnt do a good job explaining everything now we lost money on appraisal.

    By:   (Jacksonville)Reviewed On:

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  • (2) (0)

    Great Experience

    Yes, I recommend this lender

    Steven McGilbray did an outstanding job for us as our loan officer from the very beginning to the very end. If you are looking for excellent customer service, transparency in the process and extremely quick responsiveness to any questions you may have at any time, Steven is your man! He earned our highest praise and he will earn yours as well if you elect to choose him for your new home purchase. I was also impressed with Guaranteed Rate's approach to mortgage lending and the informative articles they host on their website. I strongly recommend their services.

    By:   (Houston, Texas)Reviewed On:

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  • (0) (3)

    Re-finance

    Yes, I recommend this lender

    Great organization - very professional and right on top of everything. Closing went very smoothly, and I'll definitely use GR again.

    By:   (Portland, OR)Reviewed On:

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    Guaranteed Rate, Inc. Response

    Great to hear your time with GR was fast and efficient. We hope to hear from you in the future! Customer Care – Guaranteed Rate – 773.328.6467

  • (1) (0)

    Awesome Customer Service and Closing Costs

    Yes, I recommend this lender

    Danielle Young did an awesome job providing me with estimates giving me options and answering all my questions. The terms, costs, and fees were also the most competitive. She also helped my brother with his home loan and he also had great experience. Highly recommended.

    By:   (Orem, UT)Reviewed On:

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  • (4) (0)

    Jay Sondhi is our guy

    Yes, I recommend this lender

    Jay didn't just put together an amazing mortgage package for us, he put into place a mortgage plan that's saved us thousands of dollars. First, he found us a mortgage option with an outstanding rate. Then he found a way for us to pay less than the full 20% down in exchange for paying a PMI of about $120/month. Recently, when our property appreciated, he helped us go back to the bank for a BPO (kind of a re-appraisal-light) that showed our loan to value was now conforming, which knocked off our PMI. As an added bonus, the PMI company just sent us a check for over $2400 that we prepaid as part of the original mortgage package. We didn't even know that was coming! So we paid less than 20% down for our house, no longer to pay PMI, and just got a surprise check. Jay is not just a mortgage broker, but a true mortgage consultant who set us up with a great long-term mortgage plan that's saved us over $25,000. HIGHLY RECOMMENDED- FIVE STARS!

    By:   (Oakland, CA)Reviewed On:

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    Guaranteed Rate, Inc. Response

    Great to hear that Jay went above and beyond the calling of being a loan officer. He seems to have come out firing on all cylinders for you, and that’s what we love seeing from our LOs at Guaranteed Rate. You can’t beat saving $25K!! Enjoy your savings and thank you for your recommendation!

  • (1) (1)

    excellent customer service

    Yes, I recommend this lender

    would highly recoment Rich Galbreath

    By:   (Fort Wayne, IN)Reviewed On:

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  • (0) (0)

    EJ is the Best

    Yes, I recommend this lender

    Having worked with EJ for many years he is my "go to" guy. I would never work with anyone else.

    By:   (Downers Grove Illinois)Reviewed On:

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    Guaranteed Rate, Inc. Response

    Thanks for the review! We hope EJ was able to make the process as smooth as possible for you!

  • (0) (0)

    Smooth and Uneventful

    Yes, I recommend this lender

    Our refi experience with Guaranteed Rate was pleasant. Our loan officer was experienced with a great customer service focus. Guaranteed Rate's finance rates were extremely competitive. The application, documentation, approval and closing processes were uneventful and free from stress.

    By:   (Naperville, IL)Reviewed On:

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    Guaranteed Rate, Inc. Response

    “Customer service is always one of our main focuses. We are always striving to make the process as fast and stress free as possible. Thanks for the review and recommendation.”

  • (0) (0)

    Jay Sondhi is an Outstanding Loan Officer

    Yes, I recommend this lender

    Jay helped me buy my first house in the very tight bay area market two years ago. He was a godsend - endlessly patient and extremely knowledgable. He has that rare ability to explain complex financial terms and issues to anyone. He was so helpful I recommended him to my brother who he also helped get into a house in the bay area. I very highly recommend Jay!

    By:   (Oakland, CA)Reviewed On:

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    Guaranteed Rate, Inc. Response

    Jay and his team are outstanding here at Guaranteed Rate and we are thrilled that they were able to make the process so painless. We pride ourselves on our customer service and it seems that Jay lived up to that. We hope to hear from you and your brother in the future. Thanks for the review and recommendation!

Guaranteed Rate is one of the ten largest retail mortgage lenders in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with more than $65 billion in home purchase loans and refinances since 2000. Guaranteed Rate was ranked No. 1 in Scotsman Guide’s “Top Mortgage Lenders 2013” honors, and was recognized by Inc. magazine as the No. 4 private company job creator in the U.S. in 2013. Visit www.guaranteedrate.com for more information.
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