Guaranteed Rate, Inc. Ratings & Reviews

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NMLS ID: 2611

Guaranteed Rate, Inc.

(4.4 of 5) 710 Reviews

96% of our customers would recommend this lender.

About Guaranteed Rate, Inc.

Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process...

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Loan Officers

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Rick Richter Ann Arbor, MI
Michael Martin Roswell, GA
John Shaw St. Augustine, FL
Thomas Lavallee Palatine, IL
Justin Vicino Glastonbury, CT
Trevor Tashlik Philadelphia, PA
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Customer Reviews

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710 Reviews

(4.4 of 5)
  • Loan Officer Review
    from Livonia, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Great Loan Officer

    (0) (0)
    Chris always attends his closings and his clients are always informed of what they can expect at closing. There are no surprises at the closing table. I think he does a wonderful job.

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  • Lender Review
    from Phoenix, AZ
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent Customer Serivce

    (0) (0)
    The online loan application and subsequent rate lock process was very simple and fast. My loan adviser was very responsive and knowledgeable.

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    Hi Fred! We do appreciate your feedback. We are very pleased to know that you had a positive experience with Guaranteed Rate and loan officer. We are happy that you enjoyed our Digital Mortgage features as well! Cheers, The Customer Success Team
  • Lender Review
    from Sterling, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Wonderful Experience

    (0) (0)
    Absolutely Amazing! Best experience I have ever had with any process! Megan and her team were the best! I had some issues that arose while doing the loan and Guaranteed Rate worked with me at every turn. I will never do business elsewhere. You will not be disappointed if you go with Guaranteed Rate!

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    Hi Katharine! We appreciate the review and thank you for being a valued customer! At Guaranteed Rate, customer service is one of our top priorities and we are happy to hear Megan and her team could provide such great service. We look forward to doing business with you in the future. Cheers, The Customer Success Team.
  • Loan Officer Review
    from Sterling, VA
    (5 of 5)
    Recommended!
    Reviewed:

    The Best of the Best

    (0) (0)
    Megan and her team were absolutely AMAZING! There are so many choices of who to do your business with but once you speak with Megan you will know that you are in good hands. She is extremely personable and professional. She made this the easiest transaction that I have ever done. When issues came up she handled them swiftly and with kindness. I never spoke with Megan over the phone, only email, as this was the best for me in a job where there are very few minutes to take a call. She responded quickly and on evenings and weekends. She even got me a lower rate than I had locked in! I can not say enough good things about Megan. If you need to feel stress free while refinancing your home, Megan should definitely be your choice!... Read More

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  • Loan Officer Review
    from Lexington, MA
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent customer service

    (0) (0)
    Christina always there when I needed her advice and responses to my questions and concerns fast. She made this process clear and painless.

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  • Lender Review
    from Weymouth, MA
    (5 of 5)
    Recommended!
    Reviewed:

    Highly Recommend

    (0) (0)
    Guaranteed Rate made my home buying experience stress free. I was able to e-sign a lot of documents, which made it even easier. Customer Service was really good. I applied online and received a welcome email within minutes. I have already recommended Guaranteed Rate to my friends.

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    Hi Tai! We do appreciate your feedback. We are very pleased to know that you had a positive experience with Guaranteed Rate. We are happy that you enjoyed our Digital Mortgage features as well, and that they helped your loan process move along stress free! Cheers, The Customer Success Team.
  • Loan Officer Review
    from Weymouth, MA
    (5 of 5)
    Recommended!
    Reviewed:

    Highly recommend

    (0) (0)
    Christina really made my first home buying experience bearable. She did an excellent job and she fought for me all the way. They were times I was ready to give up, but she kept encouraging me. I'm glad she worked with me. I'm really grateful and I would highly recommend anyone looking to buy a house to contact her. I've already told people about Guaranteed Rate Mortgage... Read More

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  • Loan Officer Review
    from Troy, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Satisfied customer

    (0) (0)
    Jeff explained everything ahead of time and the process was smooth and fast. We closed 2 days early. Very satisfied with my experience with Jeff and would definitely use him again.

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  • Lender Review
    from Troy, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Satisfied customer

    (0) (0)
    Efficient & fast. They posted a check list of the items needed to get the mortgage approved. Once those items were uploaded the loan was approved. would definitely use them again.

    Was this review helpful?

    Hi Chris! We appreciate you taking time to provide your feedback. Our Digital Mortgage was created to make the loan process as fast and efficient as possible, so we very pleased to hear you had a great experience with Guaranteed Rate. Cheers, The Customer Success Team.
  • Loan Officer Review
    from Lake In The Hills, IL
    (5 of 5)
    Recommended!
    Reviewed:

    Great communication!!

    (0) (0)
    John was always available and did a great job explaining things. This was our first home purchase and it became frustrating along the way, but John took the time so explain things and put our mind at ease. I have already referred two people to him and they love him as well.

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Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with approximately $100 billion in home purchase loans and refinances since 2000 and $18 billion in 2015 alone. Guaranteed Rate was ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2015 honors and was named one of Chicago's Top Workplaces by the Chicago Tribune in four of the past five years. In 2015, Guaranteed Rate was recognized as one of Inc. 5000's Fastest Growing Companies in America.