Guaranteed Rate, Inc. Ratings & Reviews

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NMLS ID: 2611

Guaranteed Rate, Inc.

(4.5 of 5) 985 Reviews

97% of our customers would recommend this lender.

About Guaranteed Rate, Inc.

Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Headquartered in Chicago, the Company has approximately 210 offices across the U.S. and Washington, D.C., and is licensed in all 50 states. Since its founding in 2000,...

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Loan Officers

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Rick Richter Saline, MI
John Shaw Jacksonville, FL
Thomas Lavallee Chicago, IL
Trevor Tashlik West Chester, PA
Sheena Rhee Irvine, CA
Justin Derisley Saline, MI
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Customer Reviews

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985 Reviews

(4.5 of 5)
  • Loan Officer Review
    from Lancaster, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Happy Homeowner

    It is a lot to describe about Mr. Tom, Mr. Pierce, Tanya, and all his team members. They are comparable with no other lender/s. Guaranteed Rate really God put me on their way. Before I never heard about Mr Tom or this company. I really am a believer of God and pray for this company to help me to get my dream house! I still can not believe Mr. Tom and his team made my dream became true in 30 days! They also helped me to refinance one of my house and then I was told by Mr. Tom they could me to get and buy my dream house. Yes!! today is the day we are closing escrow and will get my house key by Monday!!! Thank you Mr.Tom and all the team members. My prayers for all of you so you can keep helping family is desperate need to get their dream with a house. Great job Guaranteed Rate/Mr. Tom and team. I can't find the correct words to say how thankful me and my family we are. God bless you all... Read More

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  • Lender Review
    from Nashville, TN
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender

    No communication, loan fell through

    Didn't close on time. No communication from Amber Arwine or her team. Impossible to reach by phone or email even when everything was falling apart. Waited until the 11th hour to ask for more documents after having ours for 3 weeks and saying nothing was wrong.

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    Thank you for taking the time to leave a review. We are sorry to hear about the experience you've had with us. We would appreciate the opportunity to look into the situation you described. At your convenience, please give our Customer Success Team a call directly.
  • Loan Officer Review
    from Saint Paul, MN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Smooth Refi

    Dan is great to work it. He kept me very well informed throughout my home refinance. There were times I needed the process to slow down or speed up and Dan was always accommodating and patient. I'll be there recommending him and his team for sure. 👍

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  • Loan Officer Review
    from Venice, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Michael is your guy!

    Great to work with and very helpful!

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  • Lender Review
    from Venice, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Easy and Efficient Refi

    Michael Most and Meir are amazing to work with!

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    James, thank you for leaving us the great review! We strive for every Guaranteed Rate customer to have an experience like yours, and we’re glad to have fulfilled our mission. We cannot wait to work with you again!
  • Lender Review
    from Southport, NC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Highly Recommend

    Worked with several staff members to close my loan. All were friendly professional and knowledgeable about the process.

    Was this review helpful?

    Celeste, Thank you for taking the time to leave a review. We are pleased to hear the loan team provided such a pleasant experience. Thank you for choosing Guaranteed Rate and We look forward to working with you in the future!
  • Loan Officer Review
    from Southport, NC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Highly recommend

    Good experience. Highly recommend. Efficient and knowledgeable. Responds to phone calls and emails quickly.

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  • Loan Officer Review
    from Dallas, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Best loan officer to work with

    Corey is a pleasure to work with as he's always prompt, responsive, friendly, and honest. He has helped me with a refinance and new loan over the last few years and you simply couldn't ask for a better loan officer. He makes the loan process easy!

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  • Loan Officer Review
    from Deerfield, IL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Work with Jo Ann Theriault-Fazio!

    Jo Ann is simply the best in the business! She is very knowledgeable and thorough when pre-approving someone, as well as making sure the process is smooth from start to finish. I would highly recommend working with Jo Ann for any current or future financing needs!

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  • Loan Officer Review
    from Highland Park, IL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this loan officer

    Sam is the best!

    Sam is wonderful to work with! He makes the process very simple and smooth from start to finish.

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Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Headquartered in Chicago, the Company has approximately 210 offices across the U.S. and Washington, D.C., and is licensed in all 50 states. Since its founding in 2000, Guaranteed Rate has helped hundreds of thousands of homeowners with home purchase loans and refinances and funded nearly $19 billion in loans in 2017 alone. The Company has become the Home Purchase Experts® by introducing the world's first Digital Mortgage technology and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Guaranteed Rate won an American Business Award for its Digital Mortgage technology in 2016, ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2016, was chosen as Top Lender 2016 and 2017 by Chicago Agent magazine, made the Chicago Tribune's Top Workplaces list seven of the past eight years, and was named Best Overall Online Lender and Best Lender for FHA Refinance by NerdWallet in 2018.