Guaranteed Rate, Inc. Ratings & Reviews

Edit Your Review
NMLS ID: 2611

Guaranteed Rate, Inc.

(4.4 of 5) 663 Reviews

96% of our customers would recommend this lender.

About Guaranteed Rate, Inc.

Guaranteed Rate is one of the ten largest retail mortgage lenders in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process...

Read more

Loan Officers

View All
Michael Martin Roswell, GA
Rick Richter Ann Arbor, MI
John Shaw Saint Augustine, FL
Justin Wood Corona, CA
Thomas Lavallee Palatine, IL
Trevor Tashlik Philadelphia, PA
View all

Customer Reviews

Edit Your Review

663 Reviews

(4.4 of 5)
Review Breakdown
  • (467)
  • (94)
  • (26)
  • (30)
  • (46)
  • from Huntington Beach, CA
    (5 of 5)
    Recommended!
    Reviewed:

    We love Guaranteed Rate!

    (0) (0)
    We could have not been more pleased with our experience with Guaranteed Rate. They were professional, extremely helpful and answered all of our questions right away. They held our hand every step of the way and always made us feel like top priority. I have already recommended Guaranteed Rate to a few friends and will continue to do so!

    Was this review helpful?

    Hello Katie! We appreciate your feedback. At Guaranteed Rate, putting our customers first is one of our core values and we are very happy to hear we provided you with exceptional service. Cheers, The Customer Success Team.
  • from Mulino, OR
    (5 of 5)
    Recommended!
    Reviewed:

    Great Rates & Great Service!

    (0) (0)
    Ken Barnes and his team did a fantastic job processing our loan. Everything went as planned and there were no hiccups. Fast and professional service is what to expect from Guaranteed Rate, Inc.

    Was this review helpful?

    Hello David! We value your feedback and are very pleased to hear Ken and his team were able to provide such great service. Cheers, The Customer Success Team
  • from Louisville, KY
    (5 of 5)
    Recommended!
    Reviewed:

    Eye on the ball

    (0) (0)
    Attention to detail. The Guaranteed Rate team kept their eye on the ball making sure I properly delivered, signed, etc, all the necessary documents. There were no surprises at closing, The notary who came to the house at closing was completely prepared so that we were done in 50 minutes.

    Was this review helpful?

    Hi Christopher! Guaranteed Rate strives to be the best in customer service and we are very happy to hear that you were satisfied and taken care of by your Guaranteed Rate team. Cheers, The Customer Success Team
  • from Thurmont, MD
    (5 of 5)
    Recommended!
    Reviewed:

    Excellant Service

    (0) (0)
    Agent was very helpful and was always prompt in answering any query that we had.

    Was this review helpful?

    Hi Jon! We love hearing your experience with Guaranteed Rate was excellent! Cheers, The Customer Success Team
  • from Austin, TX
    (5 of 5)
    Recommended!
    Reviewed:

    The Perfect Experience

    (0) (0)
    Guaranteed Rate deserves 6 stars. By far the best financial experience I have ever had. The team is amazing, every interaction was pleasant, professional and efficient! Guaranteed Rate by far offered better rates, service and attention to detail. They are honest, straight forward and really know how to connect with their clients. I will never do a refi again with anyone else...Matt and Rick, you have a customer for life. From the time they contacted me to closing was less than 4 weeks. The process was easy and the personal communication throughout the entire process is what sets them apart from the competition... Read More

    Was this review helpful?

  • from Lexington, SC
    (5 of 5)
    Recommended!
    Reviewed:

    Great Service!!

    (0) (0)
    Our dedicated agent was super helpful and was always prompt in answering any query that we had.

    Was this review helpful?

    Hi Robert! Appreciate the positive feedback. We are very glad to hear about the wonderful service you experienced with Guaranteed Rate. Cheers, The Customer Success Team
  • from La Crescenta, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great Service

    (0) (0)
    Their loan officers are great, knowledgeable & honest

    Was this review helpful?

  • from Chicago, IL
    (5 of 5)
    Recommended!
    Reviewed:

    Take Me to the Carr Wash!!

    (0) (0)
    Matt Carr is stupendous!

    Was this review helpful?

    Thank you for the feedback! We think Matt Carr is exceptional as well. Cheers, The Customer Success Team
  • from Visalia, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Smooth as Silk!!!

    (0) (0)
    My refinance experience with Guaranteed Rate was second to none. Fair rate quote right off the bat, all out of pocket costs were disclosed up front, so there were no surprises. I was able to contact my loan officer at any time with a simple phone call, she always had or immediately got an answer. That included a last minute question (formality only) at signing. Appraisal process was quick and easy, they set it up and I just showed up to open the door. Whole refinance took less than a month, during the holiday season. Their online system works great. I would definitely do it again... Read More

    Was this review helpful?

    Hi Scott! We are very excited to hear that your refinance was a great process from start to finish. At Guaranteed Rate, we do our best to demystify the mortgage process for our borrowers. We really enjoy our online system too, and are proud to say we have the World’s First Digital Mortgage! Cheers, The Customer Success Team
  • from Plymouth Meeting, PA
    (5 of 5)
    Recommended!
    Reviewed:

    Top Notch 5 Star Performance

    (0) (0)
    The experience I had with Guaranteed Rate was like none other! I felt like i was the only person that my team had on their plate. They were able to provide me with accurate step by step processes, specifically tailored loan options. Up to the minute responses and updates were always provided. I was feeling stressed 3/4 of the way through the process and my Loan specialist literally stayed on the phone with me for an hour and a half talking about all of the upcoming variables, processes, and what-if outcomes based on many different scenarios. NO ONE has taken that amount of time to make sure everything was in line for the closing. I would ONLY recommend guaranteed rate for anyone going through a mortgage process... Read More

    Was this review helpful?

    Hi Jared! We are happy to hear that you had such a wonderful experience with Guaranteed Rate. We pride ourselves on our core value of “putting the customer first” and see that your loan specialist truly embodies this. We look forward to working with you again in the future!
Guaranteed Rate is one of the ten largest retail mortgage lenders in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with more than $65 billion in home purchase loans and refinances since 2000. Guaranteed Rate was ranked No. 1 in Scotsman Guide’s “Top Mortgage Lenders 2013” honors, and was recognized by Inc. magazine as the No. 4 private company job creator in the U.S. in 2013. Visit www.guaranteedrate.com for more information.