Guaranteed Rate, Inc.
96% of our customers would recommend this lender.
About Guaranteed Rate, Inc.
Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process...Read more
Certified President's Award and Gold Leaf Winning Officers
- Mark Allen (0 of 5)Jacqueline Kelly Los Angeles CA (5 of 5)Sheena Rhee Irvine CA (5 of 5)Harlow Sharp Los Angeles CA (0 of 5)
Lender ReviewQun from Aliso Viejo, CARecommended!
Good job, SheenaI recently closed a loan with Sheena Rhee. The rate is great. She is very responsible and responsive. Pleasant experience.
Was this review helpful?Hello Qun! We appreciate the feedback and are very excited to hear about your pleasant experience with Sheena and Guaranteed Rate. Cheers, The Customer Success Team.
Lender ReviewChristine from Spring, TX
Horrible Customer ServiceI have never been so frustrated with a company! I apply on Monday, they contact me via phone and email almost immediately but I missed the call. The email from the mortgage person said that we could initially communicate by email to get the ball rolling if that works, which it does when you spend your entire day on the phone! So I emailed....and emailed....and emailed....then kept calling, emailed again and even emailed customer service - and NOTHING! I can't even get the courtesy of a response, even if its to say "got your emails, we will get back to you as soon as we can", which would be perfectly fine. Now I have a hit on my credit from them and nothing to show for it so now someone else will be getting my business. Don't waste your time with them... Read More
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Lender ReviewTrish from Denver, INRecommended!
The Go-To Bank If You Are Self-EmployeedI am self employeed and had a hard time getting a mortgage in my area. I have great credit, been in business for 15 years and have an acceptable DTI. Thanks to a lead on Zillow a Guaranteed Rate employee informed me a lot of banks do not know how to properly deal with self-employeed customers. I proceeded with GR with absolutely no snags. My loan closed in a timely manner and there were no surprises at the end. I would DEFINITELY use Guaranteed Rate again... Read More
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Lender ReviewKatie from Huntington Beach, CARecommended!
We love Guaranteed Rate!We could have not been more pleased with our experience with Guaranteed Rate. They were professional, extremely helpful and answered all of our questions right away. They held our hand every step of the way and always made us feel like top priority. I have already recommended Guaranteed Rate to a few friends and will continue to do so!
Was this review helpful?Hello Katie! We appreciate your feedback. At Guaranteed Rate, putting our customers first is one of our core values and we are very happy to hear we provided you with exceptional service. Cheers, The Customer Success Team.
Lender ReviewDavid from Mulino, ORRecommended!
Great Rates & Great Service!Ken Barnes and his team did a fantastic job processing our loan. Everything went as planned and there were no hiccups. Fast and professional service is what to expect from Guaranteed Rate, Inc.
Was this review helpful?Hello David! We value your feedback and are very pleased to hear Ken and his team were able to provide such great service. Cheers, The Customer Success Team
Lender ReviewChristopher from Louisville, KYRecommended!
Eye on the ballAttention to detail. The Guaranteed Rate team kept their eye on the ball making sure I properly delivered, signed, etc, all the necessary documents. There were no surprises at closing, The notary who came to the house at closing was completely prepared so that we were done in 50 minutes.
Was this review helpful?Hi Christopher! Guaranteed Rate strives to be the best in customer service and we are very happy to hear that you were satisfied and taken care of by your Guaranteed Rate team. Cheers, The Customer Success Team
Lender ReviewJennifer from Austin, TXRecommended!
The Perfect ExperienceGuaranteed Rate deserves 6 stars. By far the best financial experience I have ever had. The team is amazing, every interaction was pleasant, professional and efficient! Guaranteed Rate by far offered better rates, service and attention to detail. They are honest, straight forward and really know how to connect with their clients. I will never do a refi again with anyone else...Matt and Rick, you have a customer for life. From the time they contacted me to closing was less than 4 weeks. The process was easy and the personal communication throughout the entire process is what sets them apart from the competition... Read More
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Lender ReviewRobert from Lexington, SCRecommended!
Great Service!!Our dedicated agent was super helpful and was always prompt in answering any query that we had.
Was this review helpful?Hi Robert! Appreciate the positive feedback. We are very glad to hear about the wonderful service you experienced with Guaranteed Rate. Cheers, The Customer Success Team