Guaranteed Rate, Inc.
96% of our customers would recommend this lender.
About Guaranteed Rate, Inc.
Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process...Read more
Lender ReviewJason from Houston, TXRecommended!
AwesomeWe had an amazingly good experience with GuaranteedRate. Excellent service, professional, and well organized. They offer exceptionally low closing costs that are combined with an impressive interest rate. We've worked with quite lenders; without any exaggeration, they are, hands-down, the best company we've ever worked with for a refinance. We'd recommend GuaranteedRate to anyone.... Read More
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Lender ReviewYvonne from Kingman, AZRecommended!
GR is the company to useRefinancing seems to be an overwhelming task, but GR was fantastic. Every piece of information was consistent throughout the process. My Loan Officer responded to my emails within an hour of my request. Nothing changed in the process, no surprizes. I loved the online document verification process. I would recommend GR to anyone needing a home loan. If a person doesnt use GR, you would be wasting your time and money!... Read More
Was this review helpful?Hi Yvonne! We thank you for your feedback. We are happy to hear that you had a positive experience with Guaranteed Rate. One of our core values is to "Put the Customer First". We are pleased that your loan officer were there to help you with every step of the loan process. We appreciate the recommendations! Cheers, The Customer Success Team.
Lender ReviewRoberta from Zephyrhills, FLRecommended!
Great Experience with Guaranted Rate, Inc. !!!From the start of the lending process to the end Shaun Murphy and the entire team were very helpful. They were very patient with me. I had not been through the lending process since the computer age of on line lending. I was scared and not that trusting of the system. However I do remember the banking way 20 years ago. It was so time consuming and always had to go to the bank and wait to sign one more document. This was fantastic as they would send document through Doc sign and that was that-DONE. The time line was good. I had an old issue with the tidal and they helped me work through it with a great outcome. I am a nurse and I was on the road a lot. This worked out Fantastic for me. Getting my husband and myself on the same page time wise was also an issue for us. With the Doc sign this was a wonderful thing for both of us. I would HIGHLY recommend Guaranteed Rate, Inc. to my friends, family and co-workers. It was a very pleasant experience. Thank you Guaranteed Rate :-... Read More
Was this review helpful?Hi Roberta! We truly appreciate you taking time to provide your feedback. It is very pleasing to hear that you enjoyed the advances we have made with our digital mortgage and that Shaun and his team were able to be very helpful throughout the loan process. We look forward to working with anyone you send our way! Cheers, The Customer Success Team.
Lender ReviewSteven from Indian Rocks Beach, FLRecommended!
I would recommend to a friend or family member!Excellent team of professionals! Solid dedication in seeing the loan process through to completion. I would recommend Dan Larios and his team to a friend or family member!
Was this review helpful?Hi Steven! We appreciate you taking time to share your feedback. We are very happy to hear that Dan Larios and his team were able to provide such great service throughout the loan process. Thank you for your business, we look forward to any friend or family you send to Guaranteed Rate! Cheers, The Customer Success Team.
Lender ReviewEarnest from Interlochen, MIRecommended!
Lender ReviewDavid from Pacific Palisades, CARecommended!
Great ExperienceRyan Richardson was amazing. Always available, quick to respond. The rate I got was the best at the time. Highly recommended.
Was this review helpful?Hi David! We appreciate your feedback and are very happy to hear Ryan was able to provide such great service. We value your business and look forward to working with anyone you send our way in the future! Cheers, The Customer Success Team.
Loan Officer ReviewDerek from Hilliard, OHRecommended!
Lender ReviewDeborah from Edison, NJRecommended!
Best Refinance Experience EverI have refinance our home 3 times in the last 25 years and this was the most pleasant experience I have had. The customer service from Jason Raymer and his team was exceptional. I have been trying to refinance our home from a very bad mortgage to a lower rate for years. We did not qualify for HARP because we do not have a Frannie or Freddie mortgage and our home was nearly underwater. Jason's out of the box thinking helped us get a mortgage that was more suited to our needs. I told him what I wanted and he made it happen. He was honest and straight forward through the whole process. Thumbs up to Jason and his team. Thank you!!... Read More
Was this review helpful?Hi Deborah! We do appreciate you taking time to provide your feedback. One of our core values is to "Deliver Results" and we are very pleased to hear that Jason Raymer and his team we able to tailor the loan to your needs. Cheers, The Customer Success Team.
Lender ReviewVijay from Overland Park, KSRecommended!
Amazing customer service!I went with GR for my first home purchase. So glad I did. Got the pre-approval done very quickly thanks to their online application system and my excellent credit score. Got the pre-approval letter promptly with clear explanation. Then focussed on the actual home search and did not fup much on loan. When the contract was actually signed I reached out to Jason from GR who I was working with and learnt he was moving to a different company. Thought I need to look for another lender at the last minute. Luckily I had another friend who worked with Mark Mayfield's team with GR before. So called them up and asked to transfer my file. It took few days for them to get the file. But communication was spot on and whenever I called with any questions or updates was promptly answered. Mark went through the various options patiently and explained everything. There was no shadyness at any point. I was guaranteed a rate and it was sanctioned in the end. Thats what I like as a customer as many of us do. Mark's team is phenominal to work with. Getting a loan was almost like applying for a credit card. Having said that it was not without its challenges. Had to upload documents like W-2's from IRS websites twice. They had issues reaching my former employer (which is totally not their fault) and that caused some confusion. Mark sorted it out with the underwriters and the load was sanctioned 2 days before the closing day. Since this was my only experience I cant really compare the service of others. But I can guaratee that if you do your part they will take care of this tedious process. Be little proactive in fup as sometimes they can get busy other files/customers and also upload all documents in their portal in a timely fashion. Leave the rest to this awesome team. Thanks guys for helping me realize my dream... Read More
Was this review helpful?Hi Vijay! Thank you for taking the time to share your feedback. We are very pleased to hear you were provided such great customer service from Mark and his team. At Guaranteed Rate, we always want to make sure that we put the customer first as that is one of our core values. Congratulations on your first home purchase! Cheers, The Customer Success Team.