Guaranteed Rate, Inc. Ratings & Reviews

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NMLS ID: 2611

Guaranteed Rate, Inc.

(4.4 of 5) 666 Reviews

96% of our customers would recommend this lender.

About Guaranteed Rate, Inc.

Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process...

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Loan Officers

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Michael Martin Roswell, GA
Rick Richter Ann Arbor, MI
John Shaw Saint Augustine, FL
Justin Wood Corona, CA
Thomas Lavallee Palatine, IL
Justin Vicino Glastonbury, CT
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Customer Reviews

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666 Reviews

(4.4 of 5)
Review Breakdown
  • (469)
  • (94)
  • (26)
  • (30)
  • (47)
  • Lender Review
    from Aliso Viejo, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Good job, Sheena

    (0) (0)
    I recently closed a loan with Sheena Rhee. The rate is great. She is very responsible and responsive. Pleasant experience.

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    Hello Qun! We appreciate the feedback and are very excited to hear about your pleasant experience with Sheena and Guaranteed Rate. Cheers, The Customer Success Team.
  • Lender Review
    from Spring, TX
    (1 of 5)
    Reviewed:

    Horrible Customer Service

    (0) (0)
    I have never been so frustrated with a company! I apply on Monday, they contact me via phone and email almost immediately but I missed the call. The email from the mortgage person said that we could initially communicate by email to get the ball rolling if that works, which it does when you spend your entire day on the phone! So I emailed....and emailed....and emailed....then kept calling, emailed again and even emailed customer service - and NOTHING! I can't even get the courtesy of a response, even if its to say "got your emails, we will get back to you as soon as we can", which would be perfectly fine. Now I have a hit on my credit from them and nothing to show for it so now someone else will be getting my business. Don't waste your time with them... Read More

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  • Lender Review
    from Denver, IN
    (5 of 5)
    Recommended!
    Reviewed:

    The Go-To Bank If You Are Self-Employeed

    (0) (0)
    I am self employeed and had a hard time getting a mortgage in my area. I have great credit, been in business for 15 years and have an acceptable DTI. Thanks to a lead on Zillow a Guaranteed Rate employee informed me a lot of banks do not know how to properly deal with self-employeed customers. I proceeded with GR with absolutely no snags. My loan closed in a timely manner and there were no surprises at the end. I would DEFINITELY use Guaranteed Rate again... Read More

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  • Lender Review
    from Huntington Beach, CA
    (5 of 5)
    Recommended!
    Reviewed:

    We love Guaranteed Rate!

    (0) (0)
    We could have not been more pleased with our experience with Guaranteed Rate. They were professional, extremely helpful and answered all of our questions right away. They held our hand every step of the way and always made us feel like top priority. I have already recommended Guaranteed Rate to a few friends and will continue to do so!

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    Hello Katie! We appreciate your feedback. At Guaranteed Rate, putting our customers first is one of our core values and we are very happy to hear we provided you with exceptional service. Cheers, The Customer Success Team.
  • Lender Review
    from Mulino, OR
    (5 of 5)
    Recommended!
    Reviewed:

    Great Rates & Great Service!

    (0) (0)
    Ken Barnes and his team did a fantastic job processing our loan. Everything went as planned and there were no hiccups. Fast and professional service is what to expect from Guaranteed Rate, Inc.

    Was this review helpful?

    Hello David! We value your feedback and are very pleased to hear Ken and his team were able to provide such great service. Cheers, The Customer Success Team
  • Lender Review
    from Louisville, KY
    (5 of 5)
    Recommended!
    Reviewed:

    Eye on the ball

    (0) (0)
    Attention to detail. The Guaranteed Rate team kept their eye on the ball making sure I properly delivered, signed, etc, all the necessary documents. There were no surprises at closing, The notary who came to the house at closing was completely prepared so that we were done in 50 minutes.

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    Hi Christopher! Guaranteed Rate strives to be the best in customer service and we are very happy to hear that you were satisfied and taken care of by your Guaranteed Rate team. Cheers, The Customer Success Team
  • Lender Review
    from Thurmont, MD
    (5 of 5)
    Recommended!
    Reviewed:

    Excellant Service

    (0) (0)
    Agent was very helpful and was always prompt in answering any query that we had.

    Was this review helpful?

    Hi Jon! We love hearing your experience with Guaranteed Rate was excellent! Cheers, The Customer Success Team
  • Lender Review
    from Austin, TX
    (5 of 5)
    Recommended!
    Reviewed:

    The Perfect Experience

    (0) (0)
    Guaranteed Rate deserves 6 stars. By far the best financial experience I have ever had. The team is amazing, every interaction was pleasant, professional and efficient! Guaranteed Rate by far offered better rates, service and attention to detail. They are honest, straight forward and really know how to connect with their clients. I will never do a refi again with anyone else...Matt and Rick, you have a customer for life. From the time they contacted me to closing was less than 4 weeks. The process was easy and the personal communication throughout the entire process is what sets them apart from the competition... Read More

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  • Lender Review
    from Lexington, SC
    (5 of 5)
    Recommended!
    Reviewed:

    Great Service!!

    (0) (0)
    Our dedicated agent was super helpful and was always prompt in answering any query that we had.

    Was this review helpful?

    Hi Robert! Appreciate the positive feedback. We are very glad to hear about the wonderful service you experienced with Guaranteed Rate. Cheers, The Customer Success Team
  • Lender Review
    from La Crescenta, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great Service

    (0) (0)
    Their loan officers are great, knowledgeable & honest

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Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with approximately $100 billion in home purchase loans and refinances since 2000 and $18 billion in 2015 alone. Guaranteed Rate was ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2015 honors and was named one of Chicago's Top Workplaces by the Chicago Tribune in four of the past five years. In 2015, Guaranteed Rate was recognized as one of Inc. 5000's Fastest Growing Companies in America.