Guaranteed Rate, Inc. Ratings & Reviews

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NMLS ID: 2611

Guaranteed Rate, Inc.

(4.8 of 5) 681 Reviews

96% of our customers would recommend this lender.

About Guaranteed Rate, Inc.

Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process...

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Loan Officers

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Rick Richter Ann Arbor, MI
John Shaw Saint Augustine, FL
Michael Martin Roswell, GA
Thomas Lavallee Palatine, IL
Justin Vicino Glastonbury, CT
Trevor Tashlik Philadelphia, PA
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Customer Reviews

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681 Reviews

(4.8 of 5)
  • Lender Review
    from Paso Robles, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Amazing Customer Service, Quick Approval

    (0) (0)
    Kyle and his team were fantastic about answering all my questions even the really random ones and making sure that all the paperwork was in order so everything was right the first time we submitted it. Look forward to future interactions.

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    Hi Justin! We appreciate the feedback. We are very pleased to hear that Kyle and his team were able to take care of your loan with such great service. We look forward to working with you again in the future!
  • Loan Officer Review
    from Los Angeles, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Jeff Provided Huge Support

    (0) (0)
    Jeff is a true professional and helped to guide me through each step of my mortgage experience. His attentiveness and experience help provide as smooth of a process as possible. I would highly recommend Jeff.

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  • Lender Review
    from Glenshaw, PA
    (1 of 5)
    Reviewed:

    unhappy client

    (1) (0)
    At the end of the 35 day period, we were about to sign our contract for our new mortgage. IT was $2500 more than what was disclosed to us. We were not able to close and guaranteed rate NEVER told us about the extra cost. I talked with several supervisors, to which, nothing was dealt with appropriately for Service Recover, Customer satisfaction or complaint/grievance resolution. I called QUICKEN LOANS and they were able to help me quickly and were professional. I would not recommend Guaranteed Rate.... Read More

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  • Loan Officer Review
    from Corona, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Sheena is the Best!

    (0) (0)
    Our experience with Sheena Rhee was extremely positive from the moment we spoke with her on the phone. She was professional, detailed and answered all our concerns in a timely manner. Most importantly she was honest and upfront with us throughout the entire process. She's an expert at what she does and she tells it like it is. She collects the information in advance so there are no surprises at any step in the process. Being able to reach her with questions was natural and extremely quick. We were impressed by her rapid response to our communications. In addition, she got us the best rate for our loan and with a nice credit back. Our refi went very well and I would highly recommend Sheena to anyone needing her knowledge, expertise and service. In fact, I have already recommended her to my family and friends. She's truly a professional that you can count on to getting things done. ... Read More

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  • Lender Review
    from Los Angeles, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Reliable and Trustworthy company

    (0) (0)
    Everyone we worked with was very helpful and stayed on top of the process every step of the way.

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  • Loan Officer Review
    from Longview, WA
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent experience!!!

    (0) (0)
    Very positive experience working with this team! Comunicaion was top notch & informative every step of the way. Will definitely be back!!

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    Hello Kahne! We appreciate the feedback. We are very happy to read that you had a positive experience with Guaranteed Rate and your loan team! Cheers, The Customer Success Team.
  • Loan Officer Review
    from Los Angeles, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Jeff is great to work with!

    (0) (0)
    We had a pretty complicated situation and Jeff helped us through every aspect. He stayed on top of everything, was always available to answer questions and talk us through each step. He is extremely patient, honest, trustworthy, caring and informative. We highly recommend him and would definitely work with Jeff again.

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  • Loan Officer Review
    from Manhattan Beach, CA
    (5 of 5)
    Recommended!
    Reviewed:

    A Rock Star

    (0) (0)
    Jeff is phenomenal. He is present throughout the entire process and not only keeps the ball rolling, but gets out in front of it to make sure the entire process is always on track and nothing is lost in the cracks. We actually even had another lender that matched rates, they couldn't even touch the rate that Jeff was able to get us. He was so attentive and in front of it that we were able to close early. Fees were a bit more than others, but it was beyond worth it especially considering other lenders couldn't touch the rates. ... Read More

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  • Loan Officer Review
    from Sandia Park, NM
    (5 of 5)
    Recommended!
    Reviewed:

    Jeff Came Through

    (0) (0)
    Re financing or getting a mortgage, to me, is like going to the dentist.We all know the banks have done an about face and the demands are crazy. We refinanced and I have to say it was painless. Jeff and his staff, Grace and Tanya, were on top of everything. If we were confused they walked us through the process. We were always working from a check list which enabled us to stay focused. Our situation was a challenge but Jeff made it work. In our instance we had one couple in California and the other out of state. Never presented a problem. "DocuSign" is fantastic. Our schedules were crazy with travel, work, family etc. but from the start of the process until we closed was less than 60 days. It would have been shorter if it weren't for our schedules.There was never a requirement for any us to have to make appointments or meet at an office. In fact, we never met Jeff personally. He was available to us at anytime. One time he took my call [didn't realize he was at home] and he immediately apologized for the back ground music, his son was practicing the piano. No extra charge for the concert. I kept thinking, some where along the way a hidden cost would show up but it never happened. The original estimate for the loan expenses were very accurate. Bottom line is, Jeff and his staff produced. As a customer what more can you ask. THANK YOU JEF... Read More

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  • Loan Officer Review
    from San Clemente, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Very Easy to Work With

    (0) (0)
    Working with Jeff was great. He was very attentive to our needs and situation. Great communication and transparency. I always knew what was going on and what would happen next. He was also very accessible even early in the morning, late at night or on weekends. I felt like I didn't have to stay on top of every little detail because I knew Jeff was doing that for me and taking care of things. Overall great experience... Read More

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Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with approximately $100 billion in home purchase loans and refinances since 2000 and $18 billion in 2015 alone. Guaranteed Rate was ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2015 honors and was named one of Chicago's Top Workplaces by the Chicago Tribune in four of the past five years. In 2015, Guaranteed Rate was recognized as one of Inc. 5000's Fastest Growing Companies in America.