Guaranteed Rate, Inc. Ratings & Reviews

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NMLS ID: 2611

Guaranteed Rate, Inc.

(4.5 of 5) 991 Reviews

96% of our customers would recommend this lender.

About Guaranteed Rate, Inc.

Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Headquartered in Chicago, the Company has approximately 210 offices across the U.S. and Washington, D.C., and is licensed in all 50 states. Since its founding in 2000,...

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Trevor Tashlik West Chester, PA
Sheena Rhee Irvine, CA
Matthew Mitchell Saline, MI
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Customer Reviews

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991 Reviews

(4.5 of 5)
  • Lender Review
    from Indianapolis, IN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Tom Pessemier is the very best!

    I would recommend Guaranteed Rate to any and every person that is looking for an amazing experience in buying a home. Guaranteed Rate made a difference in our lives. After being turned down by another lender, they were able to provide us with excellent customer service to help us close the VA Loan on our Dream Home. This is my fourth experience in the sale or purchase of a home, and Tom made me feel like a person instead of a number. Christina, Brooke, Marisa and Josh made it super easy to provide them the documents they needed to do their job quickly and efficiently. They answered my questions with same day service, which is evident by the fact we CLOSED IN 12 BUSINESS DAYS! Tom was a God-Send, and held my hand (figuratively speaking) through the entire process. Thank you to the entire team at Guaranteed Rate and Ravenswood Title Company, my family is forever grateful we were given the opportunity to work with you. You truly were an answer to our prayers! ... Read More

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  • Lender Review
    from Indianapolis, IN
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward

    Literally hung up on me

    I stayed on the phone too long, trying to be polite, to tell this person that we had already found another loan that fit our needs. After trying multiple times to get me to answer questions, he sighed and hung up on me. I'm glad I didn't use them. I rated them average on all but customer service because it did not go beyond the initial call and I can't comment on them... Read More

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  • Loan Officer Review
    from Malden, MA
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Lousy agent, poor customer service

    We had a pretty awful experience at Guaranteed Rate. Their Agent, Andrew Marquis was lousy. He was not straightforward from the very beginning, was not helpful and failed to deliver in a timely manner. We told him that we did not want points and he arbitrarily added a point (over $2,000) charge to our estimate and didn't even bother telling us about it. We then went thru a few weeks of back and forth emails and phone calls and he kept promising to fix his mistake but never did. Finally, we had to get his manager Shaunt involved to resolve this issue. Andrew then promised us it was fixed. At this point, we already realized he's not the sharpest tool in the shed and emailed his co-worker to confirm only to find out it wasn't. Our lawyer also reported a similar experience of this guy being unresponsive and failing to deliver on time. Overall, dealing with Andrew and having to fix the problems he created was a frustrating experience. We will give credit to his manager, Shaunt who was apologetic when we spoke to him and helped clean up Andrew's mess... Read More

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  • Lender Review
    from Malden, MA
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Lousy agents, poor customer service

    We had a pretty awful experience at Guaranteed Rate. Their Agent, Andrew Marquis was lousy. He was not straightforward from the very beginning, was not helpful and failed to deliver in a timely manner. We told him that we did not want points and he arbitrarily added a point (over $2,000) charge to our estimate and didn't even bother telling us about it. We then went thru a few weeks of back and forth emails and phone calls and he kept promising to fix his mistake but never did. Finally, we had to get his manager Shaunt involved to resolve this issue. Andrew then promised us it was fixed. At this point, we already realized he's not the sharpest tool in the shed and emailed his co-worker to confirm only to find out it wasn't. Our lawyer also reported a similar experience of this guy being unresponsive and failing to deliver on time. Overall, dealing with Andrew and having to fix the problems he created was a frustrating experience. We will give credit to his manager, Shaunt who was apologetic when we spoke to him and helped clean up Andrew's mess... Read More

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    Thank you for bringing this information to our attention, Dave. We are very sorry to hear of your experience with Andrew and Guaranteed Rate, and we would like to speak with you further so we can ensure this does not occur in the future. Please reach out to guaranteed Rate’s Customer Success Department when you’re able.
  • Loan Officer Review
    from Hopkins, MN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great Customer Service

    Dan was extremely responsive and open to suggestions for the best way to make things happen. He worked hard to have things finished in a timely manner and very flexible. I would highly courage anyone considering Dan for a mortgage to move ahead as he truly understands and appreciates customer service.

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  • Loan Officer Review
    from Nashua, NH
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Professional, Accurate, Most Competitive Around

    Really thorough and easily explained the process. We felt comfortable all along the way and were surprised with how easy it was to purchase a house after everything we had heard from other people. I highly recommend Charlie to everyone I know buying or refinancing.

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  • Loan Officer Review
    from Lancaster, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Happy Homeowner

    It is a lot to describe about Mr. Tom, Mr. Pierce, Tanya, and all his team members. They are comparable with no other lender/s. Guaranteed Rate really God put me on their way. Before I never heard about Mr Tom or this company. I really am a believer of God and pray for this company to help me to get my dream house! I still can not believe Mr. Tom and his team made my dream became true in 30 days! They also helped me to refinance one of my house and then I was told by Mr. Tom they could me to get and buy my dream house. Yes!! today is the day we are closing escrow and will get my house key by Monday!!! Thank you Mr.Tom and all the team members. My prayers for all of you so you can keep helping family is desperate need to get their dream with a house. Great job Guaranteed Rate/Mr. Tom and team. I can't find the correct words to say how thankful me and my family we are. God bless you all... Read More

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  • Lender Review
    from Nashville, TN
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender

    No communication, loan fell through

    Didn't close on time. No communication from Amber Arwine or her team. Impossible to reach by phone or email even when everything was falling apart. Waited until the 11th hour to ask for more documents after having ours for 3 weeks and saying nothing was wrong.

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    Thank you for taking the time to leave a review. We are sorry to hear about the experience you've had with us. We would appreciate the opportunity to look into the situation you described. At your convenience, please give our Customer Success Team a call directly.
  • Loan Officer Review
    from Saint Paul, MN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Smooth Refi

    Dan is great to work it. He kept me very well informed throughout my home refinance. There were times I needed the process to slow down or speed up and Dan was always accommodating and patient. I'll be there recommending him and his team for sure. 👍

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  • Loan Officer Review
    from Venice, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Michael is your guy!

    Great to work with and very helpful!

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Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Headquartered in Chicago, the Company has approximately 210 offices across the U.S. and Washington, D.C., and is licensed in all 50 states. Since its founding in 2000, Guaranteed Rate has helped hundreds of thousands of homeowners with home purchase loans and refinances and funded nearly $19 billion in loans in 2017 alone. The Company has become the Home Purchase Experts® by introducing the world's first Digital Mortgage technology and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Guaranteed Rate won an American Business Award for its Digital Mortgage technology in 2016, ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2016, was chosen as Top Lender 2016 and 2017 by Chicago Agent magazine, made the Chicago Tribune's Top Workplaces list seven of the past eight years, and was named Best Overall Online Lender and Best Lender for FHA Refinance by NerdWallet in 2018.