Guaranteed Rate, Inc. Ratings & Reviews

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NMLS ID: 2611

Guaranteed Rate, Inc.

(4.4 of 5) 706 Reviews

96% of our customers would recommend this lender.

About Guaranteed Rate, Inc.

Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process...

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Loan Officers

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Rick Richter Ann Arbor, MI
Michael Martin Roswell, GA
John Shaw St. Augustine, FL
Thomas Lavallee Palatine, IL
Sheena Rhee Irvine, CA
Trevor Tashlik Philadelphia, PA
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Customer Reviews

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706 Reviews

(4.4 of 5)
  • Loan Officer Review
    from Lexington, MA
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent customer service

    (0) (0)
    Christina always there when I needed her advice and responses to my questions and concerns fast. She made this process clear and painless.

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  • Lender Review
    from Weymouth, MA
    (5 of 5)
    Recommended!
    Reviewed:

    Highly Recommend

    (0) (0)
    Guaranteed Rate made my home buying experience stress free. I was able to e-sign a lot of documents, which made it even easier. Customer Service was really good. I applied online and received a welcome email within minutes. I have already recommended Guaranteed Rate to my friends.

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    Hi Tai! We do appreciate your feedback. We are very pleased to know that you had a positive experience with Guaranteed Rate. We are happy that you enjoyed our Digital Mortgage features as well, and that they helped your loan process move along stress free! Cheers, The Customer Success Team.
  • Loan Officer Review
    from Weymouth, MA
    (5 of 5)
    Recommended!
    Reviewed:

    Highly recommend

    (0) (0)
    Christina really made my first home buying experience bearable. She did an excellent job and she fought for me all the way. They were times I was ready to give up, but she kept encouraging me. I'm glad she worked with me. I'm really grateful and I would highly recommend anyone looking to buy a house to contact her. I've already told people about Guaranteed Rate Mortgage... Read More

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  • Loan Officer Review
    from Troy, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Satisfied customer

    (0) (0)
    Jeff explained everything ahead of time and the process was smooth and fast. We closed 2 days early. Very satisfied with my experience with Jeff and would definitely use him again.

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  • Lender Review
    from Troy, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Satisfied customer

    (0) (0)
    Efficient & fast. They posted a check list of the items needed to get the mortgage approved. Once those items were uploaded the loan was approved. would definitely use them again.

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    Hi Chris! We appreciate you taking time to provide your feedback. Our Digital Mortgage was created to make the loan process as fast and efficient as possible, so we very pleased to hear you had a great experience with Guaranteed Rate. Cheers, The Customer Success Team.
  • Loan Officer Review
    from Lake In The Hills, IL
    (5 of 5)
    Recommended!
    Reviewed:

    Great communication!!

    (0) (0)
    John was always available and did a great job explaining things. This was our first home purchase and it became frustrating along the way, but John took the time so explain things and put our mind at ease. I have already referred two people to him and they love him as well.

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  • Loan Officer Review
    from Brighton, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Second Time Working with Chris

    (0) (0)
    I really enjoy working with Chris, he helped me to get my initial home loan and he helped me with my refi as well. I would definitely recommend Chris to any of my family and friends. He makes the home buying/refi process much less hectic, and he works hard to make sure it goes as smoothly as possible. Thanks Chris!

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  • Lender Review
    from Charlotte, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Nice conversation

    (0) (0)
    Checked out their website after seeing them on LendingTree. A quick call that went well but I think I might wait on a purchase for now. Thanks though!

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  • Lender Review
    from Phoenix, AZ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    February 23, 2016
    Loan Closed On:
    October 31, 2016

    Great Experience

    (0) (0)
    Fast excellent service always called back promptly to answer questions Jim Blackburn and Ashley were particularly helpful

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  • Loan Officer Review
    from Newhall, CA
    (5 of 5)
    Recommended!
    Reviewed:

    If you want a Quick Close, this is it!

    (0) (0)
    Brandon walked us through the entire process promised a quick close and delivered, he exceeded all of our expectations, thanks Brandon!

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Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with approximately $100 billion in home purchase loans and refinances since 2000 and $18 billion in 2015 alone. Guaranteed Rate was ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2015 honors and was named one of Chicago's Top Workplaces by the Chicago Tribune in four of the past five years. In 2015, Guaranteed Rate was recognized as one of Inc. 5000's Fastest Growing Companies in America.