Guaranteed Rate, Inc. Ratings & Reviews

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NMLS ID: 2611

Guaranteed Rate, Inc.

(4.4 of 5) 716 Reviews

96% of our customers would recommend this lender.

About Guaranteed Rate, Inc.

Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process...

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Loan Officers

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Rick Richter Ann Arbor, MI
Michael Martin Roswell, GA
John Shaw St. Augustine, FL
Thomas Lavallee Palatine, IL
JOSEPH DILUCCHIO Irvine, CA
Trevor Tashlik Philadelphia, PA
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Customer Reviews

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716 Reviews

(4.4 of 5)
  • Lender Review
    from Parrish, FL
    (5 of 5)
    Recommended!
    Reviewed:

    A Really Awesome Experience

    (0) (0)
    The folks at Guaranteed Rate rock! I've probably bought and sold over 30 homes for either me personally or as investments in the last 20 years, and I've never experienced the great customer service, communication, and honesty that I just had with Guaranteed Rate. I feel like I was lucky to get Will Hughes as my account manager. He and every member of his team were attentive, knowledgeable, and quick to get things done. I threw several curves at them - came to them with 25 days to close and they handled it wonderfully despite the fact that I changed the interest rate with 3 days to go for closing. I am a business person and have always paid attention to and applauded excellent customer service. These folks are superlative... Read More

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    Hi David! Your review is greatly appreciated. We are ecstatic to hear that your time with Will and his team went well and they provided such great customer service. We do take customer service very seriously since it can make a world of a difference when going through obtaining a mortgage. Cheers, The Customer Success Team
  • Loan Officer Review
    from Frisco, TX
    (5 of 5)
    Recommended!
    Reviewed:

    A pain-free refinance

    (0) (0)
    Jason Raymer and his team were top notch, start to finish. He made sure I understood each minor detail all through the entire process. They really strive to build a long term relationship with you. I know a refinance can be a major headache, but they actually made it painless and even an enjoyable experience!

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  • Lender Review
    from Frisco, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Pain free refinance!

    (0) (0)
    Jason Raymer and his team were top notch, start to finish. He made sure I understood each minor detail all through the entire process. They really strive to build a long term relationship with you. I know a refinance can be a major headache, but they actually made it painless and even an enjoyable experience!

    Was this review helpful?

    Hi Cody! Thank you for taking the time to share your review. We are thrilled to hear that Jason Raymer and his team were able to provide great customer service throughout your process! Cheers, The Customer Success Team
  • Lender Review
    from San Antonio, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Great Service

    (0) (0)
    Fantastic experience with Guarenteed Rate! My wife and I live overseas and were buying a house in the US in preparation for our move back. Ryan our loan agent was super responsive despite the huge time difference. He made the process very easy. I had cross shopped them against other lenders. Guarenteed Rate was far and above a better experience than dealing with the other mortgage companies... Read More

    Was this review helpful?

    Hi Gary! Thank you for taking time to share your feedback. We are ecstatic to hear that your time with Ryan went well and your loan process went smoothly! Staying in constant communication with the customer is one of the many ways that Guaranteed Rate put the customer first. Cheers, The Customer Success Team
  • Loan Officer Review
    from Honolulu, HI
    (5 of 5)
    Recommended!
    Reviewed:

    Exceeded Expectations - Boom!

    (0) (0)
    Jason Scott with Guaranteed Rate, in Honolulu Hawaii, went above and beyond our expectations for getting us a great home loan, and even finishing it under 30 days. He made the loan process seamless, with the help of several dedicated professionals. Communication was outstanding, as all our questions were answered completely right away. His level of service is worth commending. We would use him again... Read More

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  • Lender Review
    from Honolulu, HI
    (5 of 5)
    Recommended!
    Reviewed:

    Above and Beyond

    (0) (0)
    Jason Scott and his team with Guaranteed Rate, in Honolulu Hawaii, went above and beyond our expectations for getting us a great home loan, and even finishing it under 30 days. They made the loan process seamless, with the help of several dedicated professionals. Communication was outstanding, as all our questions were answered completely right away. Their level of service is worth commending. We would use them again... Read More

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  • Loan Officer Review
    from Livonia, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Great Loan Officer

    (0) (0)
    Chris always attends his closings and his clients are always informed of what they can expect at closing. There are no surprises at the closing table. I think he does a wonderful job.

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  • Lender Review
    from Phoenix, AZ
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent Customer Serivce

    (0) (0)
    The online loan application and subsequent rate lock process was very simple and fast. My loan adviser was very responsive and knowledgeable.

    Was this review helpful?

    Hi Fred! We do appreciate your feedback. We are very pleased to know that you had a positive experience with Guaranteed Rate and loan officer. We are happy that you enjoyed our Digital Mortgage features as well! Cheers, The Customer Success Team
  • Lender Review
    from Sterling, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Wonderful Experience

    (0) (0)
    Absolutely Amazing! Best experience I have ever had with any process! Megan and her team were the best! I had some issues that arose while doing the loan and Guaranteed Rate worked with me at every turn. I will never do business elsewhere. You will not be disappointed if you go with Guaranteed Rate!

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    Hi Katharine! We appreciate the review and thank you for being a valued customer! At Guaranteed Rate, customer service is one of our top priorities and we are happy to hear Megan and her team could provide such great service. We look forward to doing business with you in the future. Cheers, The Customer Success Team.
  • Loan Officer Review
    from Sterling, VA
    (5 of 5)
    Recommended!
    Reviewed:

    The Best of the Best

    (0) (0)
    Megan and her team were absolutely AMAZING! There are so many choices of who to do your business with but once you speak with Megan you will know that you are in good hands. She is extremely personable and professional. She made this the easiest transaction that I have ever done. When issues came up she handled them swiftly and with kindness. I never spoke with Megan over the phone, only email, as this was the best for me in a job where there are very few minutes to take a call. She responded quickly and on evenings and weekends. She even got me a lower rate than I had locked in! I can not say enough good things about Megan. If you need to feel stress free while refinancing your home, Megan should definitely be your choice!... Read More

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Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with approximately $100 billion in home purchase loans and refinances since 2000 and $18 billion in 2015 alone. Guaranteed Rate was ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2015 honors and was named one of Chicago's Top Workplaces by the Chicago Tribune in four of the past five years. In 2015, Guaranteed Rate was recognized as one of Inc. 5000's Fastest Growing Companies in America.