Home Point Financial Corporation Ratings & Reviews

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NMLS ID: 7706

Home Point Financial Corporation

(4.8 of 5) 7 Reviews

100% of our customers would recommend this lender.

About Home Point Financial Corporation

Our cultural philosophy can be summed up in two words – We Care We care about our customers. At Home Point, Customer First is our “true north.” Consideration for the customer is built into every action we take. We care about each other. The ultimate...

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Loan Officers

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Shawn Martin Charlotte, NC
Nicholas Graf Charlotte, NC
Adrian Shirk Towson, MD
Matthew Taylor Charlotte, NC
Jamarr Matthews Charlotte, NC
Ethan Gwirtz Charlotte, NC
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Customer Reviews

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7 Reviews

(4.8 of 5)
Review Breakdown
  • Loan Officer Review
    from Milpitas, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great, quick, honest customer service!!!

    (0) (0)
    Luke is a very professional, polite, and helpful loan officer. He did a great job getting me quotes and paperwork quickly, and putting me in touch with Mallory Mathewson who gave 100% until I closed, and then some. These two were excellent with timing and on point with everything they said. What I was told regarding closing costs, estimated close date, rates, etc. was what I received. I literally couldn't ask for anything more because they gave me what I wanted when it was requested of them to do so. I strongly recommend both Luke and Mallory for anyone looking to refinance or close on a property. Thank you Home Point Financial for hiring the best of the best. God bless... Read More

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  • Lender Review
    from Portland, OR
    (4 of 5)
    Recommended!
    Reviewed:

    Organized and Quick Responses

    (0) (0)
    I worked with Jason Adam Dupree for a 20-year refi to consolidate my primary and home equity mortgages at a lower rate. He was very professional, astute, and demonstrated unbelievable turnaround. The loan processor, Mallory Matthewson, was second to none in terms of responsiveness, intellectual command, and absolutely amazing dedication to her job. I would give both 5 stars unreservedly, 6 stars if I could. I am giving 4 stars to Home Point, however, because the fees kept changing throughout. First, they said they had tough time pulling appraisers in the local Portland, Ore. area, and asked me to pay $450 extra due to demand. I rejected this, and they extended loan lock to cover a late appraisal, but I felt that this option should have been offered first. Secondly, after appraisal showed equity slightly below 40%, the $2k+ lender credit evaporated. I lowered the loan amount to meet the 40% threshold to get the lender credit, but it kept getting reduced to "meet lender profitability." I call this "moving the goalposts." I ended up getting $1k lender credit, but instead of expecting $32k cash-out I brought in $2k of my own cash to make everything work. Lastly, the default title company is more expensive than the one I chose locally - I saved over $500 on notary and title fees by calling my original mortgage title company - and I didn't shop around. Therefore I give it 4 stars - 5 stars for excellent professionals, 5 stars for amazing rate, but 1 star on the changing fees and expensive default options on the services you can shop for. Nonetheless I would recommend them to others... Read More

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  • Lender Review
    from Souderton, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 19, 2016

    Best man ever

    (0) (0)
    This man literally made the entire process so easy, he was there from start to finish and he helped in every way he could. Definitely would recommend using 10 stars if possible.

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  • Loan Officer Review
    from Canyon Country, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Great Professional, honest and speedy service

    (1) (0)
    Shawn and Eunice helped me get a great cash out refi rate in July 2016 when the rates were at 3%. They answered all my questions and in fact they both went way beyond their duties to respond to my emails and resolve my issues. Eunice responded to EVERY email. that I sent and It was a lot of emails. That is very impressive even after hours. They both closed my loan in 22 days. That is very impressive. I will always highly recommend them for all your needs. Thanks Shawn and Eunice!! Chris R... Read More

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  • Lender Review
    from Denver, NC
    (5 of 5)
    Recommended!
    Reviewed:

    Highly Recommend!

    (0) (0)
    I spoke with John Irmen at High Point Financial and he was extremely helpful in reviewing all options for my refinance. He was sure to understand the goals of my refinance and make them a reality. I would recommend contacting John Irmen with all of your financial needs!

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  • Lender Review
    from Powell, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Very happy with the service.

    (0) (0)
    Very fast and helpful. Always had answers to all my questions. Went beyond what I expected. Very happy with their service. Very, very pleased with Andi Coffin and her patience with me.

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  • Lender Review
    from Fairfax, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Great company!

    (0) (0)
    I just closed a refinance loan with Home Point Financial. Everything was as expected and was very easy. I would definitely recommend them to my friends and family.

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Our cultural philosophy can be summed up in two words – We Care We care about our customers. At Home Point, Customer First is our “true north.” Consideration for the customer is built into every action we take. We care about each other. The ultimate success of Home Point is dependent on our ability to support each other and deliver results together – as a team. We care about our industry. We are a provider of the single biggest transaction for consumers in their lives and an input to the second largest debt market in the world. We conduct ourselves accordingly. We care about our communities. We believe that our responsibilities extend beyond the workplace. Stronger communities result in a stronger Home Point Financial. We care about results. Our results are measured by the consistency with which we deliver on our mission. Without sustainable success, there is no culture to cultivate.