Home Point Financial Corporation Ratings & Reviews

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NMLS ID: 7706

Home Point Financial Corporation

(4.6 of 5) 22 Reviews

95% of our customers would recommend this lender.

About Home Point Financial Corporation

Our cultural philosophy can be summed up in two words – We Care We care about our customers. At Home Point, Customer First is our “true north.” Consideration for the customer is built into every action we take. We care about each other. The ultimate...

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Loan Officers

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Shawn Martin Charlotte, NC
Nicholas Graf Charlotte, NC
Charles Moretz Charlotte, NC
Adrian Shirk Towson, MD
Matthew Taylor Charlotte, NC
Ethan Gwirtz Charlotte, NC
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Customer Reviews

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22 Reviews

(4.6 of 5)
Review Breakdown
  • Lender Review
    from Ardmore, PA Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 10, 2017

    Good rate and good service

    (0) (0)
    It was my first dealing with a refinance and Home Point did a good job walking me through the process. Most of my contact with the company was with the Loan Assistant, who did a very nice job, but I was expecting to have more interaction with the Loan manager that originally sold me on Home Point. The rate was as good as other companies that I looked at so that wasn't the factor that led me to choose them over the others. My initial interaction with the Loan manager was the selling point and I am very happy with the result... Read More

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  • Lender Review
    from Oceanside, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great service

    (0) (0)
    Sandrine was quick to respond with text messages. Ensured that the paperwork was moving on track. Paid us back the home appraisal fee $550. Over all great experience.

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  • Lender Review
    from Ypsilanti, MI
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Would definitely recommend

    (0) (0)
    They offered the best rate, they helped us complete all the paperwork which (these days) is pretty daunting. They got us the quickest closing date possible, and although it ultimately had to be postponed one day, we were delighted with how smooth everything went.

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  • Lender Review
    from Washington, DC
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Disorganized and difficult to work with

    (0) (0)
    I worked with Eunic Schwert to originate this loan and wound up selling the house just a couple of months later. Home Point Financial has not refunded more than $3,000 from my escrow account. By law they are required to cut this check within 30 days of closing - it has been four months. I've called them repeatedly to try to resolve the issue. Apparently, Home Point has been unable to update my mailing address and keeps sending the checks to the wrong address, despite the many calls I've made to customer service to try to get them to update their records. I've given up on them and have filed a complaint with the Consumer Financial Protection Bureau in hopes that they'll take that more seriously. The upshot is that I advise people looking for a loan to be wary of Home Point Financial - they are very disorganized. During the loan origination process I also had multiple problems that are not normal in my experience - the title company rep showed up with a different Final Closing Disclosure than we had been given (although we received multiple "final" disclosures in the two days before we closed the loan, so it was hard to keep track); there were important errors in our closing documents; and our loan officer inadvertently instructed us to send in our first payment a month late. None of this was disastrous for us, fortunately - but it could have been if we had read less carefully - or if we had really needed that $3000 that Home Point has withheld from us in order to pay our bills. If you choose to work with this company, please read everything twice, keep careful records, and be prepared for hassle... Read More

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  • Loan Officer Review
    from Hilliard, OH
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Top notch

    (0) (0)
    Top notch from start to finish. I probably drove this guy crazy with questions but he was always on top of it.

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  • Lender Review
    from Hilliard, OH
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Cash out REFI - top notch

    (0) (0)
    Can't say enough about Home Point. I was a little skeptical because they were by far and away best rate and closing costs for a cash out refi. They also did a 45 day rate lock, very rare. We closed in 19 days from start to finish, are you kidding me...19 days. I dealt with 3 people total there for the process and all were top notch. I usually don't do reviews but if thus helps anyone with being skeptical as to their great rates and low costs let me tell you their service is amazing. Thanks to everyone there... Read More

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  • Lender Review
    from Richardson, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Best customer support

    (0) (0)
    They loan officer Micheal and Navah were really helpful throughout the processs and helped me a lot and they best thing was they didn't give up on me once was I was denied by underwriter. THey still kept going and helped me get my dream home. Thank you Home Point Financial And thank you MICHAEL AND NAVAH

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  • Loan Officer Review
    from Wickliffe, OH
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great Experience

    (0) (0)
    Mr. Szydelko were knowledgeable, helpful, and extremely efficient.

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  • Lender Review
    from Wickliffe, OH
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    First Time buying Home

    (0) (0)
    Outstanding team who made the entire process very easy and manageable. Both Mrs. Williams, the processor, and Mr. Szydelko were knowledgeable, helpful, and extremely efficient. Have bought for the first time, and this was the easiest process. Mrs. Williams’ efforts truly went above and beyond, and I was thrilled with how great she was during the process.

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  • Loan Officer Review
    from Eclectic, AL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great job Matt!

    (0) (0)
    Per my in depth review of HomePoint and the service we received, I cannot say enough about the service we received from both Matt Goforth and Danielle Williams. Both are knowledgeable and professional individuals who made this process move very smoothly for us.

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Our cultural philosophy can be summed up in two words – We Care We care about our customers. At Home Point, Customer First is our “true north.” Consideration for the customer is built into every action we take. We care about each other. The ultimate success of Home Point is dependent on our ability to support each other and deliver results together – as a team. We care about our industry. We are a provider of the single biggest transaction for consumers in their lives and an input to the second largest debt market in the world. We conduct ourselves accordingly. We care about our communities. We believe that our responsibilities extend beyond the workplace. Stronger communities result in a stronger Home Point Financial. We care about results. Our results are measured by the consistency with which we deliver on our mission. Without sustainable success, there is no culture to cultivate.