Home Point Financial Corporation Ratings & Reviews

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NMLS ID: 7706

Home Point Financial Corporation

(5 of 5) 343 Reviews

97% of our customers would recommend this lender.

About Home Point Financial Corporation

Home Point Financial is a national top twenty mortgage lender focused on mortgage origination and servicing. Headquartered in Ann Arbor, Michigan, Home Point Financial operates in nearly 50 states and is dedicated to providing quality and consistency...

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Loan Officers

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Colt Coberly Charlotte, NC
Paul Bogosian Lake Forest, CA
Chris Scartz Chandler, AZ
Sean Grote Lake Forest, CA
Nicholas Graf Charlotte, NC
Matthew Goforth Charlotte, NC
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Customer Reviews

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343 Reviews

(5 of 5)
  • Lender Review
    from Jacksonville, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Excellent Service at HPF

    We were very happy with the service we received from Mallory Mathewson and Dennis Moore. They both worked hard to give us the best deal possible. At closing the fees were even less than discussed previously. They were very responsive and helpful throughout the process and the loan closed in less than 30 days.

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  • Loan Officer Review
    from Pompano Beach, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this loan officer

    Krysten Jackson has been great!! Not the others!

    Krysten Jackson is the only good thing about my whole experience with homepoint she has been great but the other people at home point terrible. I’m still waiting on a clear to close after 4 months.

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  • Lender Review
    from Pompano Beach, FL
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this lender

    PLEASE STAY AWAY!!!!

    Please stay away this is the worst company ever!! I am currently still waiting to get a clear to close after I started this process with them in February yes February we are in June yes appraisal was done on March 30th today is June 7th. Every time they ask me for something I provide it there is a 3 ton4 day wait for the underwriter to get back and they ask for the samthings that I provided months ago. My loan officer krysten Jackson has been the only bright spot in this whole process the underwriting department is the worst please if you can stay away I wish I could but Have but I’m too far ahead and waited this long. PLEASE STAY AWAY... Read More

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  • Loan Officer Review
    from Somerset, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Jason Brewster review

    Very helpful and informative. Immediate response to all inquiries. Showed patience and professionalism throughout process.

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  • Lender Review
    from Somerset, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Home Point Financial refinancing

    The process was extremely organized and efficient. Jason and Angela were very cooperative and informative throughout. Jason was especially patient, answered all questions and delivered as promised.

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  • Loan Officer Review
    from Irvine, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    PERFECTLY EXECUTED!

    TOM ASHLEY was with us when we bought our first home over 10 years ago. When we made the decision to move again, we called Tom for his services with no hesitation. Tom and his team were amazing again. They answered every one of my questions each time I called and paperwork was a breeze. My husband and I have referred him to everyone we know and we are thanked each time from our friends and family. Tom is very patient and explains in detail all of our options. He has so much patience and is a blessing... Read More

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  • Loan Officer Review
    from Wilmington, DE
    (2 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Good start, but quickly faded

    We chose Homepoint because this was our current lender for the original loan. I can just give 2 starts for the first couple of days until I signed the application and the quick closing (although this wasn't our priority). Matt mislead us with promises to talk to management to get a better rate and low closing costs if the loan was approved quickly. But promises, responses and service quickly faded as the disclosures documents didn't show these discounts. Matt's colleague Megan Cecil called on a Saturday (less than 24 hours after receiving disclosures) threatening to add penalties if the documents were not signed promptly, but nobody was able to explain the documents content. I had to ask a friend in the banking industry to explain the numbers and documents. After this incident there was no response from neither Matt or Megan (except to ask for a review). During the closing, the closing notary who showed up home was not the same that had been calling / emailing and smelled like alcohol. Lastly I complained with the bank (internally) and filed the internal feedback over a month ago, but I never received a response or apology. Will not use them again, hopefully they sell our loan... Read More

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  • Lender Review
    from Beaumont, CA
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this lender

    Service at Home Point Financial Corporation

    The service was very good, John was great if I had a question a question all I had to do was call him

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  • Lender Review
    from Burbank, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Rental Condo refi

    Krysten Jackson and Megan Love were absolutely incredible! I could have not done it without them. They were patient and persistant and answered my emails very quickly with no delay. They were absolutely without a doubt the best that I have ever dealt with and we own 3 properties!!!! GIVE THEM BOTH A RAISE!!!!!!!!!!!!!!

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  • Loan Officer Review
    from Ontario, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Remarkable Service!

    Tom was absolutely top notch in helping us secure our refi. He kept us in the loop throughout the whole process and pointed out any details that we would have to look out for. His approach to handling our questions and concerns left me feeling very secure that our loan was in good hands. He also worked very well with Angela, who helped in the processing of the loan. My hat is definitely off to those two as they have demonstrated high quality service in a situation that could be intimidating for novices like my wife and me.... Read More

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Home Point Financial is a national top twenty mortgage lender focused on mortgage origination and servicing. Headquartered in Ann Arbor, Michigan, Home Point Financial operates in nearly 50 states and is dedicated to providing quality and consistency with every transaction. Our operating philosophy can be described very simply – We Care – with a mission to provide a superior customer experience through our innovative approach to product and service delivery.