HomeBridge Financial Services, Inc. Ratings & Reviews

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NMLS ID: 6521

HomeBridge Financial Services, Inc.

(4.9 of 5) 273 Reviews

71% of our customers would recommend this lender.

About HomeBridge Financial Services, Inc.

CapWest Home Loans is the internet division of HomeBridge Financial Services, Inc., which is one of the nation's largest independent residential retail lenders. We approve and close loans in-house which gives us greater control over your transaction....

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Loan Officers

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Mary Spollen Kennesaw, GA
Christal Dunn Irvine, CA
Juan Lopez Oakbrook Terrace, IL
Brandy Whitmire Dallas, TX
Amie Edmondson Seattle, WA
Alexander Wilson Irvine, CA
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Customer Reviews

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273 Reviews

(4.9 of 5)
  • Lender Review
    from Katy, TX
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender

    Gross Negligence that will destroy your credit

    Our house was damaged during Hurricane Harvey. We accepted the forebearnce and subsequent Loan Modification process and were guaranteed there would be no negative credit reporting. We have never been late on any payments. I found out they reported 3 derogatory late payments and it has dropped my score by 100 points. I have never had a late payment on my entire 25 year credit report history. The credit reporting representative has not returned my multiple calls. This is a horrible company that will destroy your credit due to their incompetent staff. BEWARE... Read More

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  • Loan Officer Review
    from San Leandro, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this loan officer

    Team 009 is awesome!

    Stephen has been a pleasure to work with. He has made this experience as painless as possible. He is knowledgable and very forthcoming. This is our first home and we absolutely got very lucky to have Team 009 and Stephen. We were not the easiest to accommodate but Stephen held our hand and walked us through the process! Very good customer service!

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  • Lender Review
    from Grass Valley, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this lender

    Easy, Fast, Smooth and Excellent Representatives!

    HomeBridge Representative Erick Z. contacted me from my Lending Tree request. Eric was the first of three Reps that called or e-mailed me. Erick was friendly, knowledgeable, listened to, and answered all my initial questions. Because of this contact, I decided to apply with HomeBridge. My situation was different than most, but it did not deter Erick or the others at HomeBridge. Erick kept in touch with me through the entire process, being my first contact and the last. My loan closed on the promised date and during the time before the close, I was contacted by Kelly Jack and Laura Buck to update me or request additional documentation. Both were professional and helpful to me. Calls were returned promptly whenever I did not reach them directly. I received an excellent fixed rate and my entire experience with HomeBridge was FIRST RATE! Thank You All Very Much, Lou B. ... Read More

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  • Loan Officer Review
    from Dallas, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this loan officer

    No Loan, but Good Loan Officer

    So my story is a little unusual, and we were not able to get our Refi done due to issues beyond what either the Bank or we could control. Despite this, Steve was always there, always professional, and I am waiting to work with him again when we are ready. The mortgage process is a big pain, but he made it manageable!

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  • Lender Review
    from Spring Hill, KS
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Super fast and great customer service

    We worked with Susie Cheatham and she was so amazing to work with. The whole process was super simple and fast. We did a cash out refi. I would highly recommend her and Home Bridge Financial

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  • Lender Review
    from Painesville, OH
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    AWFUL Lender

    Horrible lender. They are demanding and ask the same questions over and over. Their underwriters were the most painful people to deal with -- jumping through hoops like no loan I've ever gone through and complaining about the tiniest details. Seriously, find someone else. They are very bad at communication, they are unfriendly and unhelpful. If you try to refinance with a different lender, they will charge you all kinds of outrageous fees... Read More

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  • Lender Review
    from Iselin, NJ
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender

    worst services

    worst services to share. highly not recommended.

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  • Lender Review
    from Sharpsburg, GA
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    What a mistake this was, on there part

    This past month, went to the website to authorize a one time payment for my mortgage and the amount was taken out of my checking twice. Once I noticed this I called and they said they would reverse the charge to my checking account. The next day there was a credit to my account, then 3 days later they charged my account again, for a grand total of over 2400.00 in one weeks time. I was hit with 2 NSFS charges and a transfer fee totaling 87.00. I have emailed them 3 times to see if they are willing to reimburse me for the charges I got hit with due to there error and as of today 15 days from the first payment was taken out I am without a response from them about the fees I got hit with. When all of this is cleared up we will be taking our loan to a bank that I trust and that I do business with on a regular basis... Read More

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  • Lender Review
    from Chandler, TX
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Use Someone Else

    I would not use these guys. I mailed a check for payment and it was over a month before they cashed it. They claimed the error was on their side. Good! Then I got hit with a late fee which I called and stayed on hold for 30 minutes to resolve. Same thing the next month. Tried to pay online the next. Got website errors. Then I mailed in a HUGE principle payment and they applied it all to escrow. That's been over a month ago and after 3 calls and 1 email nothing has been resolved. Find someone else... Read More

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  • Lender Review
    from Brunswick, GA
    (1 of 5)
    Reviewed:

    Poor communication

    They acted like we didn't exist and wait until the last minute to request more paperwork. Also they continously ask the same questions you've already answered and instead of looking for it they wait until you resubmit the same document.

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CapWest Home Loans is the internet division of HomeBridge Financial Services, Inc., which is one of the nation's largest independent residential retail lenders. We approve and close loans in-house which gives us greater control over your transaction. Working within the guidelines, this flexibility allows us the opportunity to fund loans other lenders might deny in today's challenging regulatory market. We work hard to keep our expenses low by continually automating the process which means we can pass along the savings to you in the form of lower rates and lower fees.
As an entrepreneurial company investing thoughtfully in our technology, we are growing at a time when other lenders are shrinking and closing.