iLendingDIRECT Ratings & Reviews

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iLendingDIRECT

(3.9 of 5) 202 Reviews

76% of our customers would recommend this lender.

About iLendingDIRECT

iLendingDIRECT is a leading provider of auto loan refinance solutions. The company offers nationwide auto refinance lending, cash out, lease buyout, student loan and high-end elite concierge services. Leveraging a robust network of banks and credit unions...

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Customer Reviews

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202 Reviews

(3.9 of 5)
  • Lender Review
    from Chicago, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 6, 2017
    Loan Closed On:
    October 16, 2017

    Very Pleased with iLending Direct!!!

    iLendingDirect made my refinance process so easy! I had the pleasure to work with Dustin Thomas, and I am glad that I chose to move forward with him. I have never refinanced my car before, and he guided me through the best process. I was upfront with Dustin, letting him know that I have no knowledge of the process and that I had a ton of questions. He answered each question truthfully and literally got me the best rate compared to each quote that I got from different companies. What I love the most about this process is that Dustin did not give my information to all of the financial institutions to damage my credit score. After helping me complete all of my information, he knew exactly what bank/credit union would give me the best rate. He was spot on, as I got a ton of "pre-approval" rates that were not even close to what I received through Dustin. Dustin was always responsive, kind and treated me with the respect that a customer deserves. I am in a service industry, and he is top notch!... Read More

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  • Lender Review
    from Brockton, MA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    November 1, 2017

    Outstanding completion time!!!

    Dustin, was a great agent. My loan process was quick and easy. Thanks to him he made a stressful situation smooth and painless. I would recommend him and lending tree to others.....very satisfied customer. Barbara C

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  • Lender Review
    from Stockton, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 27, 2017

    A knowledgeable loan agent!

    I have had a wonderful experience working with Mr. Dustin Thomas on refinancing my vehicle. Mr. Thomas is very responsive and knowledgeable on what he does. He works with various lenders and with match you with the right lender based on your financial situation. He keeps you up-to-date on the loan progress and even work on your loan after hours. My auto refinance would have not been successful without his expertise. I would recommend him to any of you who would like to get the best customer service and a knowledgeable loan agent. I will definitely use him again on future refi needs... Read More

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  • Lender Review
    from Tucson, AZ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    September 20, 2017

    Loan Consultant Chelsea Smith is Top-Notch!!!!

    Chelsea Smith is a consummate professional and outstanding loan consultant. She was the ONLY consultant to take an interest in what I was trying to accomplish and to work within my time frame. She ACTUALLY went the extra mile for me and secured a loan with spectacular terms for my situation. I could not be happier with iLendingDIRECT, their services, and this incredibly efficient, patient, and incomparable consultant. Thank you... Read More

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  • Lender Review
    from Indianapolis, IN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    June 1, 2017

    Great experience!

    I worked with Kim Frost to refinance my auto loan. It was great working with her. She understood I worked and at times it was just easier to communicate via email versus phone. She did a great job helping me lower my monthly payments!

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  • Lender Review
    from Chicago Ridge, IL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender

    Great service

    Agent was very helpful, always kept in contact and gave updates as we made progress. Very professional.

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  • Lender Review
    from Tucson, AZ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    August 27, 2017

    Outstanding customer service

    I was helped by Lori and couldn't have been more pleased. All my questions were answered in a timely manner. She even made herself available after hours for any requests or questions I had. She went above and beyond expectations regarding customer service. Very please with my experience.

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  • Lender Review
    from Orange, NJ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    August 31, 2017

    Waste of Time

    Potential Car Refinance Buyers Please take your time and read the reviews of all 1 and 2 star reviewers. It would save you time dealing with this unprofessional company. If you credit score is not 680 or above, DO NOT CONTACT THEM OR ENTERTAIN THEIR PHONE CALL IF THEY CALL YOU. The agent who called us from this company was extremely rude and condescending. We didn't even select them as an option but they called us anyway and we indulged only to be insulted by the caller. The company needs to train their reps on customer service. Note to LendingTree Please do not refer customers to companies who do not fit the criteria/requirements of what was inputted during the application process on your website. iLendingDirect should not even come up if they are unable to work with people based on what was entered during the signup process. ... Read More

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    We are sorry we were unable to assist with your auto refinance at this time. Each refinance situation is different and there are a lot of pieces to consider during the process. Allow us the opportunity to discuss the details of the situation with you. This will give us a better understanding of the service during the call. We take great pride in the service we provide here at iLendingDIRECT, for treating customers like family is one of our mottos. Please call to discuss the concerns listed in the review and take care of any unanswered questions
  • Lender Review
    from Sewell, NJ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    October 19, 2015

    Terrible customer service

    Was contacted by this lender after completing an application for a refi. The representative asked me what my goal was and then was asked "Now how do you suppose we do that"? He was rude and condescending, I would never do business with a company such as this, ill stick with my current bank who has great customer service. Oh and he hung up on me before I could finish.... Read More

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  • Lender Review
    from Stillwater, MN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 11, 2017

    Quick and efficient transaction

    They were quick, friendly and efficient. Great rate improvement for us!

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iLendingDIRECT is a leading provider of auto loan refinance solutions. The company offers nationwide auto refinance lending, cash out, lease buyout, student loan and high-end elite concierge services. Leveraging a robust network of banks and credit unions along with FinTech partners, iLendingDIRECT’s business model is designed to deliver on its promise to maintain the highest level of credibility, trust and transaction excellence.