iLendingDIRECT Ratings & Reviews

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iLendingDIRECT

(3.9 of 5) 195 Reviews

75% of our customers would recommend this lender.

About iLendingDIRECT

iLendingDIRECT (powered by FleetFinancial, lnc) is a CUSO (Credit Union Servicing Organization) that negotiates the best credit union rates on auto loans. Our team of loan consultants will guide you through your loan experience. We have an experienced...

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Customer Reviews

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195 Reviews

(3.9 of 5)
  • Lender Review
    from Orange, NJ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    August 31, 2017

    Waste of Time

    Potential Car Refinance Buyers Please take your time and read the reviews of all 1 and 2 star reviewers. It would save you time dealing with this unprofessional company. If you credit score is not 680 or above, DO NOT CONTACT THEM OR ENTERTAIN THEIR PHONE CALL IF THEY CALL YOU. The agent who called us from this company was extremely rude and condescending. We didn't even select them as an option but they called us anyway and we indulged only to be insulted by the caller. The company needs to train their reps on customer service. Note to LendingTree Please do not refer customers to companies who do not fit the criteria/requirements of what was inputted during the application process on your website. iLendingDirect should not even come up if they are unable to work with people based on what was entered during the signup process. ... Read More

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    We are sorry we were unable to assist with your auto refinance at this time. Each refinance situation is different and there are a lot of pieces to consider during the process. Allow us the opportunity to discuss the details of the situation with you. This will give us a better understanding of the service during the call. We take great pride in the service we provide here at iLendingDIRECT, for treating customers like family is one of our mottos. Please call to discuss the concerns listed in the review and take care of any unanswered questions
  • Lender Review
    from Sewell, NJ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    October 19, 2015

    Terrible customer service

    Was contacted by this lender after completing an application for a refi. The representative asked me what my goal was and then was asked "Now how do you suppose we do that"? He was rude and condescending, I would never do business with a company such as this, ill stick with my current bank who has great customer service. Oh and he hung up on me before I could finish.... Read More

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  • Lender Review
    from Stillwater, MN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 11, 2017

    Quick and efficient transaction

    They were quick, friendly and efficient. Great rate improvement for us!

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  • Lender Review
    from Utica, MI
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this lender

    Justin was the best!

    Justin helped me refinance my car and he was awesome! Always available and responsive. This was the first time I refinanced my car and he made the process extremely smooth and easy. He was professional and approachable and didn't take advantage of the fact this was the first time I've gone through this process - not to mention he got my interest rate down over 15%! Great experience overall from a good businessman... Read More

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  • Lender Review
    from Fond Du Lac, WI Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 20, 2017

    Michael Park at iLending DIRECT = Good To Go!!!

    Michael Park of iLending Direct is a miracle worker! He got us what we needed and more! AWESOME!!!

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  • Lender Review
    from Riverside, CA
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender

    Pleasant experience

    They are knowledgeable and helpful giving direct answers and explaining things clearly. A pleasant experience dealing with Tyler.

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  • Lender Review
    from Madison, TN
    (1 of 5)
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender

    Terrible commnuication.

    I applied for an auto refinance and received a call from iLendingDirect on 02/20. I sent the information needed and awaited a response. on 03/07, I sent an email to the agent (Josh) that has my account to request a status with no response. I called him on 03/09 to advise I sent an email and his response was that he didn't respond because he was awaiting a response from the lender. I sent another email on 03/20 and again today 03/27 for a status with no response. I am withdrawing my application as I was approved by someone else, I wanted to compare rates... Read More

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  • Lender Review
    from Avon Lake, OH Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    March 20, 2017

    Great Refinantial

    Anthony Steigerwald did a great job, he followed my process since the beginning to the end. the rate was the best one and everything was done in 2 days. thanks.

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  • Lender Review
    from Little Elm, TX Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    February 16, 2017

    Poor Service

    iLendingDirect was one of the lenders that had a proposed offer for me. At first everything was going great, they got me a rate that I would be happy with considering my circumstances. I was getting ready to sign their documents when I saw that they included GAP insurance into the loan. When I asked them I didn't want it and to remove it the loan officer became belligerent and told me I had to take it or the loan wouldn't go through. So I told him to drop it and that I never want to business with them again. Also their lender fee was pretty high... Read More

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  • Lender Review
    from Miami, FL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    February 17, 2017

    Appreciation!

    I just wanted to say thank u so much for the best offer Eric Kennepohl.

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iLendingDIRECT (powered by FleetFinancial, lnc) is a CUSO (Credit Union Servicing Organization) that negotiates the best credit union rates on auto loans. Our team of loan consultants will guide you through your loan experience. We have an experienced staff that prides themselves on educating our customers so that the best decision is made when financing or re-financing an automobile.