J.D. Byrider Ratings & Reviews

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J.D. Byrider

(4.8 of 5) 25 Reviews

96% of our customers would recommend this lender.

About J.D. Byrider

J.D. Byrider is America's largest used car franchise and finance company with over 165 locations nationwide. We offer far more than just transportation—our customers get a safe and reliable car with simple on-site financing, affordable payments and low-cost...

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Customer Reviews

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25 Reviews

(4.8 of 5)
Review Breakdown
  • Lender Review
    from Pittsburgh, PA
    (1 of 5)
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender

    Do not buy from them!

    Let’s get to the POINT. DO NOT BUY A CAR FROM THEM! JD Byrider sold me a LEMON. The car has died multiple times since I purchased it, but now it has been dead for 3 months. CNAC is the company that finances the cars, and I refused to pay another cent for this LEMON. JD/CNAC wants the car back so they can attempt to resell it to another unfortunate person. READ BELOW FOR DETAILS. JD byrider location: 7200 McKnight Rd, Pittsburgh PA 15237 Agent: Lana Smithbower Car: Ford Taurus/ 2005 Total paid: $9897.36 Remaining balance: $5233.45 Current Value (KBB): $535- $2,006 Or $1,271 if sold to a private vendor I REPEAT, THE CAR IS DEAD SO IT’S NOT EVEN WORTH $1,271 I purchased this car late November 2015 (within the last few days of the month). I left the JD Byrider around 7 pm and the first thing I noticed was how dimmed the lights were. I could barely see in front of the car. THAT SHOULD HAVE BEEN A RED FLAG but I was 22 years old and it was my first car. The next morning the car would not start. I guess it was a battery problem. I should’ve returned it, but my coworker gave me a jump so I just wrote it off. 2 MONTHS LATER Jan 2016 the car started randomly shutting off (Especially when I stopped at red lights). Since I bought this car I’ve had it jumped multiple times, 5 times (that I remember). Issues During the 1st and 2nd winters (12/2015-3/2016 & 11/2016-3/2017). 1. The rear defroster didn’t work, and I barely could see out the back window 2. There was a gasket leak in the front driver foot well o Causing the driver’s side floor to be wet (also wet when it rains during the spring) o The moisture from the gasket leak would cause ALL the windows to randomly fog while driving (NOT SAFE/ AND VERY SCARY) May 1st 2017 I finally replaced the exhaust pipe- (car was making a crazy sound when I pressed the gas) 3. Apparently this pipe was cracked and developed to a hole by the time I noticed it o Piped would have ripped off while driving if NOT TREATED o It was the Cat back exhaust July 31 2017 the transmission went- 4. The first shop I had it towed to said “it would be a waste of his time to work on, b/c it wasn’t worth it” 5. I paid to get it towed elsewhere and had it replaced there These are some of the MAJOR problems I had with this LEMON. But there are more OOP cost not listed. Total OOP COST: $2,737.15 (WHICH IS MORE THAN THE CAR IS WORTH!) I HAVE RECEIPTS OF ALL THE OOP COST AND WILL GLADLY SHARE WITH JD/CNAC if they would like. DO NOT BUY FROM THEM. This was my first car, and that is the only reason I worked so hard at maintaining it. I worked 4 different jobs (at the same time) during the time I’ve had this car. So arguing with CNAC/JD was not my mindset. But IM OVER THIS CAR. AND I REFUSE TO PAY THEM ANOTHER DIME! ... Read More

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  • Lender Review
    from BELLE CHASSE, LA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance

    Being a beginner

    Being a beginner, I had a lot of questions and the people was more then happy to answer them.

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  • Lender Review
    from MORGANTOWN, WV
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance

    Easy experience to rebuild credit

    Easy experience to rebuild credit

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  • Lender Review
    from HEBER CITY, UT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance

    Great experience

    Great experience, yeah I did say Great! After numerous times of being turned down, told I needed a cosigner etc etc.. J. D. Byrider had a quick form to fill out, had me test drive a few cars, finalized price ND payments I can afford,,,,, and I was on my way... Thank you J. D. Byrider & Friendly amazing and very helpful staff!!

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  • Lender Review
    from RICHMOND, IN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance

    Great shopping experience

    Great shopping experience. Really helped me a lot.

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  • Lender Review
    from NEW CASTLE, PA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance

    I bought my car at the Hermitage …

    I bought my car at the Hermitage location. My salesman was Donny. He was amazing! He helped me through the whole process and answered all my questions. He was so respe ctful and kind. Jesse was also very kind. I have and I will recommend Hermitage JD ByRider and Donny to everyone. Thank you very much for helping me and giving me a chance. Merry Christmas

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  • Lender Review
    from DRY RIDGE, KY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance

    Everyone there made us feel welcome

    Everyone there made us feel welcome. They didn't swarm us like at other car lots. When we were ready we told them what we were interested in and then they made it happen. It took a little longer than I would have liked but I was happy in the end. J.T. and the rest of the staff were great and I would suggest that family or friends go there. Thank you for helping me when others wouldnt... Read More

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  • Lender Review
    from BOISE, ID
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance

    Was a great experience

    Was a great experience. I have never had any issues with the folks at JD Byrider. They really want to help you and see you drive off in a car today.

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  • Lender Review
    from JOLIET, IL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance

    I loved my experience at jd byrider

    I loved my experience at jd byrider, the employees was very friendly, made my first purchase worthwhile, I'd definately recommend anyone to check out jdbyrider

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  • Lender Review
    from ASHLAND, KY
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance

    Chris was a great sales person

    Chris was a great sales person. He is patient and very helpful with getting everything I needed. I am so happy with my car. Keelan also was helpful. Him and Chris work great together. They both have great personalities.

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J.D. Byrider is America's largest used car franchise and finance company with over 165 locations nationwide. We offer far more than just transportation—our customers get a safe and reliable car with simple on-site financing, affordable payments and low-cost car care. They also get the security of knowing we’ve helped 1.2 million customers over the more than 25 years we’ve been in business.