Liberty Home Equity Ratings & Reviews

Write Review
NMLS ID: 3313

Liberty Home Equity

(5 of 5) 263 Reviews

100% of our customers would recommend this lender.

About Liberty Home Equity

For over decade, Liberty Home Equity Solutions, Inc. has been committed to helping seniors gain financial freedom and security through Home Equity Conversion Mortgages (HECMs). Liberty is one of the largest and most experienced HECM lenders in the United...

Read more

Customer Reviews

Write Review

263 Reviews

(5 of 5)
Review Breakdown
  • (263)
  • (0)
  • (0)
  • (0)
  • (0)
  • Lender Review
    from WEST PALM BEACH, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Reverse Mortgage
    Loan Closed On:
    March 4, 2015

    Made the process simle

    Liberty Home Equity Solutions does a very good job, and the process was very simple. The loan officer was very good and was able to answer all my questions. They also have someone here in Palm Beach, whom I can talk to and can come over and talk to me. Getting a reverse mortgage seemed to be the right thing to do, so I got one from Liberty Home, and I am happy keep, and would recommend them... Read More

    Was this review helpful?

  • Lender Review
    from SAN ANTONIO, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Reverse Mortgage
    Loan Closed On:
    August 14, 2017

    Helped me after a bad experience with another lender

    I heard about the reverse mortgage on TV, went online to check out the company, inquired on reverse mortgages and Liberty was one of the two companies that answered. Liberty called me and I talked to Thomas. By that time, I received another call from AIG, but that lady wasn't very receptive and didn't have the quality like Thomas had. She needed to get some classes on how to talk to people. Thomas, on the other hand, explained everything in detail to me. Every question I had was answered right away, and I felt very, very comfortable. He's the best and Liberty should hire more people like him. I consulted my son because he was the one who told me to start looking into reverse mortgages because my three surviving children have expressed that they were not interested in getting my house from loan. They thought that I should take advantage of being able to use that money for whatever I needed now before I'm gone. My son and I were inquiring about all the questions we had and we found out that in my situation, that was the best thing for me to do. We both went through the counseling session by phone and it was a three-way line. All the questions we had were answered to our satisfaction and I moved forward with that. Thomas had my case and we went through almost three-fourths of the way when he was told to pass me on to one of his associates. After Thomas passed me onto a young lady, I had to wait until she got the answers that I was seeking and that only raised the thing that put my case. It took about two-and-a-half months to wrap, which was a little too long. The young lady sounded like she was new on the job and wasn't very much up on all the issues involved. Liberty should let the same person handling the case stay until everything is taken care of from start to end. There were some points when I felt like giving up because it was taking too long, but it also involved the appraiser. The first appraiser Liberty hired came, did everything and vanished. Thomas and I were waiting to hear from the appraiser and it took about two or three weeks. Liberty decided to hire somebody else and that second one did a good job. Those delays are inevitable because they're not under the direct control of Liberty, but those put clients like myself on edge because it delays the ending of the transaction. Other than that, everything was handled in a very courteous and professional manner, and it has the human touch we didn't feel the other company had. All in all, Liberty was a life saver and they really helped me. I recommended them to my sister-in-law, but she thought differently... Read More

    Was this review helpful?

  • Lender Review
    from CHEROKEE VILLAGE, AR
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Reverse Mortgage
    Loan Closed On:
    August 29, 2017

    Honest and responsive

    I didn't want a regular refi where I had to pay the money back, and reverse mortgage seemed like something that I didn't have to pay back. Liberty was willing to work with me on the assessment and a few other things. It was pretty expensive and I didn't have the $500, but they worked beyond that. I was working with a couple of other companies, but I liked Liberty the best. The rep, Richard, and I went back and forth quite a few times and he was very helpful. At every stop in the process, the reps handed me off to someone else, but Richard was instrumental in getting me to go with Liberty because he was very knowledgeable and I felt comfortable dealing with him. The reps were very honest about everything, and whenever I called them, they called me back. They were very professional, and if they said something was going to happen on Tuesday, it happened on Tuesday. We started the loan process in late July and I am completed with it now. There were no bumps in the road. They made everything very smooth, and I'll recommend them highly. I had an excellent experience with them... Read More

    Was this review helpful?

  • Lender Review
    from MEDFORD, OR
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Reverse Mortgage
    Loan Closed On:
    August 16, 2017

    We liked the Liberty people best

    Our niece works for Liberty and she told us about their company. Because of our age, we decided to choose a reverse mortgage. We looked at another company, but we liked the persons from Liberty that we were working with. We worked with Carol and another young lady named Yvette. The process was arduous because of HUD and all the stipulations that they have, plus the loan stuff and the builder. But Carol was a good worker and was very much on it. She pursued everything she could until we reached the stop-gap waiting for somebody else to do something. Yvette had the part of getting the application to the underwriter and getting through that. It was a tiring process but we'd still recommend Liberty. We liked them, they did a good job and the difficulties we had were not their doing... Read More

    Was this review helpful?

  • Lender Review
    from CONWAY, SC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Reverse Mortgage
    Loan Closed On:
    August 28, 2017

    Would do it over all again

    Liberty was recommended by a friend of mine. Their loan officer was very thorough, concise, precise, and he explained everything. The whole process took six weeks, which was a little longer. We bought and paid for this place and we've been here for 11 years, and it wasn't put in our name. So, we had to jump through some hoops, and if it hadn't been for that, the process would have taken four weeks. Overall, it was a very pleasurable experience. Doing a reverse mortgage seemed the wisest thing to do, and we're very happy we went with Liberty. And if I had to do it over again, I would definitely go back to them. I would also recommend them to anyone I know... Read More

    Was this review helpful?

  • Lender Review
    from ESTERO, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Reverse Mortgage
    Loan Closed On:
    August 21, 2017

    Chose Liberty from four different companies

    The first guy I talked to was Gary. I talked to about four different home equity companies and I decided to go with Liberty, because with the way I wanted to use it, Gary told me they'd work best for me and I agreed with him. Then he passed me along to another gal who did a fine job and we got it done. So far so good and I got all my questions answered. I haven't taken any of the money out yet, but it's there and ready to be used. It's nice to know that it's there if I needed it. I don't know if that changed my life, but it's taken some pressure off my brain. Plus currently, I wouldn't have to sell my house right away and I have time to sell it. There were a couple of things in the process that I didn't like, for instance, the unbelievable amount of paperwork and signing. I could not believe that it was necessary. Plus, they wanted to know everything about my finances, when it should have just been about the house. I don't know if that's a Liberty thing though. Why do they need to know if I have other properties or if I have other businesses or how much money is in my IRA. I didn't think it was any of their business because it's a home equity loan. It should just be what's the value of the house. They gave me 40 percent of the value of the house, so why did they need all that extra information, all documented? But the people that I was dealing with, I told them the same thing and they just said, that's what they tell them you got to get. So if there's anything in the process I would change, it would be that... Read More

    Was this review helpful?

  • Lender Review
    from MORA, MN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Reverse Mortgage
    Loan Closed On:
    August 16, 2017

    The reverse mortgage process was explained to me very well.

    We were running low on cash and we wanted to free up extra funds, so we thought of getting a reverse mortgage. My nephew Mitch, who is a loan broker, recommended Liberty Home Equity Solutions. He and his company worked with Liberty. I talked to him about the alternatives and about shopping someplace. He said,If you want to, you go right ahead. But, basically, they're all the same.When we started this process, we were going to let Mitch do it. However, it took about a month before he finally got back to me. He told me that Liberty has not yet responded to him and suggested to go to them directly instead. Everybody in Liberty was very helpful and easy to contact. The reverse mortgage process was explained to me very well. My loan officer, Mike, was wonderful too. The process, however, took an awfully long time. We started in May and it was the middle of August before we finished. Also, I just received my first check which was supposed to be directly deposited and it was not. And I'm a little unhappy about that because we live out in the country and my bank is about 30 miles away. Still, I would totally recommend Liberty to everyone else even though I've had a couple of things that were difficult. I'm more than pleased with the people there... Read More

    Was this review helpful?

  • Lender Review
    from ADA, OK
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Reverse Mortgage
    Loan Closed On:
    August 28, 2017

    Set good expecations

    Liberty Home Equity Solutions was concerned that everything went all right, and everything worked out according to what Eric, the loan officer, said it would. He took care of me and I have his direct number in case I need anything. The loan process took a long time but Eric told me upfront that it was going to. The only problem I've had is they promised me my abstract back but I haven't got it... Read More

    Was this review helpful?

  • Lender Review
    from DADE CITY, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Reverse Mortgage
    Loan Closed On:
    August 28, 2017

    Did not have to give out personal information upfront

    Liberty was in the local area while the other providers were out of state. The first person I talked to came to our house three times and he was very good, polite, talkative. With Liberty, we didn't have to give our credit card and social security numbers when with a claim. And the process took two and a half months from beginning to end and it went very smoothly other than the stack of papers that they kept giving me. We've got six copies of the same papers but a guy said that it was mainly because it's a government deal, so that's what they made them do. Everything has been finalized and I'm happy with them... Read More

    Was this review helpful?

  • Lender Review
    from SAINT LOUIS, MO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Reverse Mortgage
    Loan Closed On:
    August 16, 2017

    Wade did an outstanding job

    Wade, the guy from Liberty Home Equity Solutions who took us through the whole process, contacted us last summer. We had the house appraised and he gave me an estimate for that. At that time we needed $2,500 to close and I told him I can't do that. So we came back this year, had the house reappraised which came up $32,000 more than last year and everything worked out. Wade did an outstanding job. The whole process took a couple of months and the timeline was fine. I would recommend him and Liberty to anybody else who's looking for a reverse mortgage... Read More

    Was this review helpful?

For over decade, Liberty Home Equity Solutions, Inc. has been committed to helping seniors gain financial freedom and security through Home Equity Conversion Mortgages (HECMs). Liberty is one of the largest and most experienced HECM lenders in the United States. Liberty is a direct lender unlike many other HECM loan providers.   Liberty has an A+ Better Business Bureau rating and is a member of the National Reverse Mortgage Lenders Association. When you work with us you can expect:   • Dedicated licensed loan professionals • Competitive pricing and flexible terms • In-house underwriting and processing • Live people available during business hours • Fast and efficient funding